Our furnace began to short cycle on a Saturday night during the middle of a cold snap. We called Bartlett HVAC, who came highly recommended on FB groups and Yelp, and they helped to trouble shoot our issue and determined that it was not a safety issue and got us through the weekend. They came out on Monday and looked at our furnace. We decided to replace our 16 year old gas furnace. Bartlett HVAC provided a method to keep our home warm until they couId do the complete install. On the day the technicians arrived to install the new furnace, they arrived on time. They made sure to put down runners to protect our flooring and always wore shoe coverings going in and out of our home. The install went very smoothly and the work was completed in a very timely manner. The technicians were super respectful and did an outstanding job working in a VERY tight space. They kept us informed throughout the process. They even swept our floor after the install was complete! The pricing was very good and well within industry standard. We have been incredibly impressed with the level of professional service and their care to detail. We highly recommend this A+ company. read more

Bartlett Heating & Air Conditioning - Furnace - Heating & Air Conditioning/HVAC Near Me - Bartlett, Illinois

These days, spending money on your house whether for a planned project or unplanned repair, finding a business that you can not only trust to do the work but also offer the customer experience that at least matches and at best exceeds your expectations is rare. This fall, we needed our roof replaced and hired a contractor that was recommended by a neighbor. The process extended well over a month with the general having subbed out all aspects of the job to other contractors that not only daily were unsupervised, performed shoddy work requiring multiple call backs almost every day, but also damaged multiple parts of the house including our air conditioner. Our hard-earned money had these contractors dump roofing materials, pieces of Hardie siding, flashing from siding work, nails, etc., into our AC unit. This, of course, was unnoticed until the unit kicked on and a cyclone of bad and carless decisions by our roofing company clanged around damaging the coil and fan, spewing what it could up through the top. The costs and stress of the roofing work had already put us past the scope of what were prepared to handle. Fortunately, before I could yet again look up at the sky and ask why every contractor brought bad luck, I pulled up Bartlett's number. We had used them for a furnace check earlier in the year. They picked up immediately, and listened. Not, 'you're matter is important to us...you'll hear back in a few days.' They were as concerned about what had happened, not just through our long ordeal with the roofers but for the AC unit they installed. Bartlett said they would have someone come out ASAP as our roofer wanted to open the AC himself so that he could inspect and clean it on his own. That wasn't going to happen. Vince came out and assessed the unit and cleaned it out. He was extremely helpful in going over the damage to our unit that was only about 7 years old, asked what our intentions were as far as if we were looking to repair the unit, live with the damage to it, or replace it. He explained and fairly documented each option going over the pros and cons of each taking into account our current indoor equipment, ductwork, and performance expectations. His documentation helped us work with our roofer to understand the cost of their damages. We made the decision that repairing the damaged unit would be much of the cost a new unit would be. Vince had given us multiple options for our budget with zero push to sell us any of them. He continued to be transparent on each choice. We decided on a new Lennox 4-ton unit with matching evaporator coil. As Vince had been, every person from Bartlett whether on the phones or those that arrived for the install treated us like we were part of their family and respected our house as such. The install team was great and made sure any changes to our ductwork/etc we understood especially since the new unit is the new R454B type which required some additional required sensors, etc. After install, I had some questions on the unit and its efficiency due to confusing government energy guide labeling and Vince spent an entire weekend making sure everything was correct. Because a larger unit was installed, some things had to be modified for the indoor coil and space to make some of the changes was limited. Vince took the time to come out and look at everything and listen and came up with a plan to make everything as perfect as possible. I do not know any other business or company that would without hesitation take the time to even consider doing that. Within a day, he had a team come out and make some adjustments and even upgrade our humidifier with a new model that not only performed better but does not leak and have all the other problems the former unit had by design. This team took their time to make everything not just fit but to work better than the old equipment could ever have done. I kept waiting for the other shoe to drop only because of the terrible time we'd had with the roofers and any other company that serviced or replaced anything in our house. Before they left, they made sure to ask if everything looked good, the install\cleanup\etc. I actually smiled and told the technician that it all looked amazing and like someone that cared did all the work. A very long story short, if you through need or desire to change HVAC equipment or service any of it, do not hesitate to call Bartlett Heating & Air Conditioning. They respond as quickly and with the care a family member would give you and your house and treat the smallest jobs with the same detail as the large ones. read more

We always call Vince and his team and they are thorough with their service. We love that they are a small family owned business and supporting them. whether it's a routine maintenance call or if you're having issues, they are very prompt to respond and get out to your home quickly. read more

Everything top notch here! From prices to customer service to a smooth install. Techs are very knowledgeable!!

Scheduled a appointment for AC service. They had a cancelation and they were able come out much sooner than expected. Matt the technician was very friendly and explained things very well. He found the issue quickly and resolved it. 2nd time having there service and its always a pleasant experience. Thank you Bartlett. read more

I was recommended per last winter's furnace cleaning, to replace my old unit which well over 20 year old. Bartlett Heating & Air never disappoints. They are super easy to work with, technicians took care of everything. They lay down floor coverings, cleaned up afterwards. They explained everything that was installed, furnace & humidifier. which I totally appreciated. Thank you "Sam & Brian" & Bartlett Heating & Air! read more

We just had our first A/C checkup from them and are very pleased! Sam was friendly, very knowledgeable, and honest about what should be done now, in addition to being very clear about what wasn't urgent. We signed up for their yearly HVAC Maintenance Plan and feel very confident in our choice! read more

Reasonable pricing. They do pretty good work and have used them on multiple occasions.

I had Bartlett Heating & Air Conditioning come out today for my annual furnace cleaning and service. Matt the technician was very professional and helpful. Used the $89.00 coupon available on their website. I have been using them since I moved to Bartlett and highly recommend them for all your furnace and air conditioning needs. Doug C read more

I am glad I found this business. They are very good and they do what they say. They're gonna do. I would highly recommend them.

I had a new furnace installed on Saturday and I have to say that Matt, Sam and Wyatt were great. Very nice guys. They also installed an Ecobee thermostat and walked me through it. I recommend Bartlett Heating & Air Conditioning as the quote was reasonable. Laura was also very helpful. read more

Solid. There are so many horror stories but it's great to know there is a good HVAC company out there. I've been using them for 5 years. They usually have a special for cleaning. One thing I like and appreciated about then was they were not all about making the sale. Instead they were realistic and that got them a loyal customer. When I moved in my house both HVAC and a/c were original and almost 30 years old. When they came for check ups, they told me that they didn't think I needed to change yet but it would probably die soon. Well they died. The HVAC was first and it was a fan problem. The replacement was going to be a bandaid and the guy told me it was probably going to have more problems soon. So I decided to get a new one. I was considering high efficiency but he basically told me that it's good but the non HE are pretty good these days. It was amazing how much better the blower was and helped keep the house warmer and cooler. About a year later the ac died. It was some freon issue which is really expensive so I decided to replace it. They provide a 10 yr warranty as long as you get a yearly service check. Sounds good to me! Seriously I did my research and I wouldn't go elsewhere read more

Needed to get a new furnace and AC. Got a few quotes and Bartlett was the last quote we got. Vince came out to do the estimate and he was very informative and he felt the most straightforward and honest out of everyone I had come out for estimates. Quote felt pretty reasonable - most of the quotes we got were higher then Bartlett's quote, some were even a couple thousand higher. There was only one other place that had a similar quote to Bartlett's, with a similar quality furnace/ac, but we ended up going with Bartlett because we liked Vince and their customer service was great. They were also nice enough to be able to squeeze us in on the install a little earlier before the temps dropped down into the low 30's so our toddlers wouldn't freeze (since our furnace was broken) Sam and Leo came out to do the install, and I thought they were great, did a good job. Everything has been working great. Old furnace was 20 years old, and can already tell a difference in how much better the new furnace works. read more

I was having a furnance issue for a few days when it was super cold. I called them and spoke to Laura. She had someone at my house within an hour to give me a estimate for a new furnance. I was quoted a very reasonable price. Alot lower then other companies. They were here the next morning to install. Sam, the tech was amazing. Laura also is a amazing person to talk too. I highly recommend bartlett heating and cooling. You wont get ripped off and dont gouge the price. They are reasonable priced and honest. read more

Scheduled a clean & check on the furnace and AC. Pamela was able to accommodate my time frame and even was flexible when I had to make a last-minute change. As for the appointment, service technicians Matt and Anthony came by right on time. They were very friendly and professional and informed me on some minor issues that they fixed on the spot at my request. Once they finished, they gave me tips on maintenance as this was my first house. Great experience! I would not hesitate to recommend these guys to anyone and will certainly be calling next time I need work done. Excellent customer service and a well-deserved 5 Star review. read more

I needed a diagnostic of my furnace, which wasn't heating up. Bartlett Heating & Air quoted the lowest price for a diagnostic of all the HVAC companies I called. On the day of the service visit, I received a notification of when the technician was en route, which was a nice touch. Matt arrived promptly and was friendly and informative. He identified the issue, which required two part replacements. Matt went above and beyond to make sure the parts were properly installed and tested. Vince arrived later to assist with some issues caused by faulty installation by the HVAC company that installed the unit. Matt and Vince's diligence got the heater running again with a noticeable improvement in performance. The heater was working so well that it was actually a bit noisy from the increased blower speed. A few weeks later Brian arrived as a follow up free of charge to install duct braces to mitigate the noise while maintaining the improved performance of the heater. Brian was also friendly and informative and was quick to resolve the issue. Bartlett Heating & Air did an excellent job in getting my furnace running again, just in time for the winter. Pricing was excellent as well. HVAC problems can cause a lot of stress so make sure you go with a proven company like Bartlett Heating & Air. read more

Vince gave came and gave me an estimate for a new HVAC system. His quote was the best of the 3 I had. The techs did a great job. I'm happy with my new furnace and a/c. read more

Had them swap out my air blower after it was rattling. They came out and checked out the issue, ordered the part, and swapped it within a couple of days. Working great now. There was an issue with billing but they called me after and took care of it very well. Would use them again. read more

I woke up to my AC unit not working on a week that is predicting heat levels in the high 90s. Called them right away, received a call back to schedule service within a few minutes. The original appt was later in the day but they were able to actually come out much earlier and resolved the issue right away. I've worked with them for several years now, including replacing my AC unit. Great price, great work, and very prompt to response to address issues. Highly recommend them. read more

Really a quality company. I had gotten quotes on a replacement Furnace and AC as ours were 30+ years old. I had a few of big name companies come in and do very high pressure sales. Bartlett Heating & AC aren't that way. And it was much cheaper. I was suspicious of this at first, but the owner is really knowledgeable and friendly, and you can tell he really cares about his customers. That sealed the deal for me. Really happy with our new furnace and AC, and of course the excellent service! read more

Had a good experience today for a furnace that was on the fritz. Prompt response (same day) and a good value as well. Highly recommend. read more

Great company! We had a new compressor done 6 weeks ago. Our house started getting warm. We called and they came out the same day. It was a faulty compressor and they replaced it, no charge. Such a relief to work with a responsive and HONEST company. read more

i had my air condition fix by a very polite, nice young man name Tyler he was very knowledgeable. He was at my house a 11:15 and out about 12::15. Great service Tyler you are the best!! He was very honest about what was wrong and the price was really great, Barlett will be the company that I will be using forever, Tyler I hope you stay with this company forever!! Once again Tyler great job!! read more

Bartlett Heating & Air Conditioning I've hired many, many contractors over the years and Bartlett Heating & Air Conditioning is one of the best I've ever worked with. They showed up on time, were professional, and knew exactly what needed to get done. I own 5 rental condos and will continue to use them in the future. Thanks for a great job guys. read more

Bartlett Heating & Air Conditioning - Bartlett HVAC squeezed this 96% furnace in to a very small space. - Heating & Air Conditioning/HVAC Near Me - Bartlett, Illinois

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Sam p. came to do an install and answered all questions I had! Great customer service and looks amazing. Highly recommend Bartlett Heating and Air. read more

Vince and his team are the absolute best. He came out and took care of an emergency situation. He was done quickly and we were back up and running. Thank you Vince! read more

After some miscommunication on my initial call in I received a follow up call from Vince. He was able to come out and look over everything we had going on. He gave me some great recommendations on how to help remediate some of the issues we were having as well as fix and clean up some issue that needed attention. Through out the whole process he was very understanding and answered any and all questions I had. He showed me and explained everything and provided a quote if I want to make any upgrades in the future. Although it may have started a bit rocky in the end they are what everyone says they are. Highly recommend and thank you for your patience with me. read more

Very friendly and courteous. They don't even service our home area, but still responded back with great advice.

Wonderful company! Had Brian out from Bartlett heating and air about a month ago and they fixed my second floor furnace. Which is still working great. Well yesterday morning I woke up and my first floor furnace was not working! I called at 7:30am and spoke with Laura. He set up my appointment for 8:00am Jake was there by 8:10. He let me know that my furnace was not safe to run due to a cracked heat exchanger. I needed a furnace done ASAP so he set the install up for the same day! By 12:30 technicians Chris and Sam arrived and I had my new furnace installed by 4. Chris and Sam worked so great as a team the were efficient and answered any of my questions that I had! After they replaced the furnace the explained everything to me so that I understood how the new furnace worked. The service is amazing and the staff is awesome! Thank you so much! read more

Bartlett Heating & Air Conditioning - New furnace - Heating & Air Conditioning/HVAC Near Me - Bartlett, Illinois

My furnace went out in the early evening, and my homeowner's insurance filed a claim with a different company, 7-star Heating and Cooling. I called this 24-hour company all throughout the night, as it was extremely cold, but they never answered. I found Bartlett Heating & Air and called them right as they opened at 8am. Someone answered, was extremely friendly and helpful, said someone would be out between 10 and 1. 20 MINUTES LATER someone was on the way to my place to help. The tech that came in, Brian, was on it. Super efficient, gave me a reasonable quote. He was even kind with my young dog. I mean c'mon guys. That's real shit right there. He fixed the problem, and these guys have earned a new customer. Very highly recommended. read more

We used Bartlett Heating and Air Conditioning for our first time this week and will definitely be returning for future needs. When we called, the service over the phone was very friendly. We were given a window for a tech to come the same day we called. The tech arrived early on into the window. They were friendly, helpful, and quick. I appreciated them taking the time to explain things. Overall, wonderful service, that we would recommend to anyone! read more

Very pleased with today's furnace check-up - their Service Technician, Matt, was on time (even a little early), efficient, personable and left a clean work area when he left. He found two issues with our ten-year old unit but said one could probably wait until the next inspection. The one item he replaced was reasonably priced. We'll call them for our A/C inspection next year. read more

Had them out last month because our 4 year old air conditioner was not working properly. They came out right away, figured out the coil was leaking and replaced it. Six weeks later the same thing was happening. Called them and they came right out and discovered the new coil that they had put in was defective so they replaced it and added more Freon all at no charge. The techs were knowledgeable and professional and really helpful. They truly stand behind their work and I will continue to use them when necessary and would absolutely recommend this company. read more

Highly recommend. Price - About $2000 cheaper on furnace and AC repair for comparable product from local competitor. I showed the quote from Bartlett Heating and Air to that local competitor and he said it was a really good price. Professional - Asked about our preferences with Covid precautions, introduced themselves by name. Practical - They recommended an affordable unit and said they didn't install the high end furnace units and when I asked why they said "we don't install anything we can't fix at 2am". Makes sense to me. They are busy but worked with us to get a new install done in a couple days since our units were completely down and out. Install was quick and well-done. read more

I had a very similar experience with others. Got quotes from the bigger companies in the area. They were very professional, but the quotes were very high. After reading Bartlett's reviews on Yelp, we got a quote from Bartlett. Bartlett was very competitive. Bartlett was very professional, and significantly lower cost for a great furnace. They installed it quickly and were very clean. Thanks Bartlett, you did a great job read more

My AC went out when a big heat wave hit, and everyone's AC went out. When I called they were up front about how long it would take to get to us, and they were prompt and on time for the appointment. The technician was polite, professional, and knowledgeable. He took time to understand the situation we're in (older HVAC and don't want to sink a lot in to it since we're replacing in the next year or two) and he made recommendations based on that. In the end the service was cheaper than expected and my AC works again. I will definitely recommend these guys to friends and will call them again for help the next time I have an issue. read more

Had Bartlett H & A replace my furnace and A/C last month. They gave me the best price in the area and they were extremely thorough in explaining the new unit with other units available while also comparing to others. I would recommend them to anyone. The tech, Little Sam was amazing, thorough, and showed his reliability. read more

New furnace and AC install July 2020. First year check up for warranty reasons. Everything was in operational order. More pea gravel was placed under the AC unit outside, and placed landscape bricks at base to keep pea gravel from washing away. Did a great job in making it look right....and appears to be strong enough. Great communication by the technician. Very pleased with service...can't go wrong. (Should be village of Bartlett, not Huron) read more

Wow! What a pleasant surprise we had Bartlett heating and air conditioning come out and service the furnace for the winter. Ryan the technician was nothing but prompt polite and professional. He made a couple suggestions and signed us up for the yearly maintenance which is exactly what we were looking for the price is great. We look forward to our new working relationship with this company. If you're in the market for a heating and air-conditioning company give them a try. read more

We had called out several providers in the area for quotes. The first one gave us a whole horse and pony show and wanted close to $15,000.00 to replace the AC, furnace and hot water in a 1,500 sqfoot townhome. The second company we had used before for maintenance but still was on the high end. I posted in a neighborhood FB group about the quotes we had received to see what the average going rate was and people indicated that they were kind of high and recommended other companies. A few people recommended Bartlett so I started doing research and was blown away by the reviews and called them for a quote. Bartlett came out for the quote and didnt do a whole big show and was very reasonable in their price. We ended up going with a separate plumbing company for the water tank and we were telling him about the companies we had come out. Turns out this guy knows Vince and spoke very highly of Vince and the company... so we took that as a good sign and we decided to go with them. 2 weeks later, one of the original companies decided to drop their prices but it was too late... we were sold on Bartlett! From Laura in the office, to the guys who came... everyone was amazing. The install went without problems, they showed us the new equipment, walked us through them and the Ecobee. They hauled all the old materials away and cleaned up their mess (minus one spot from the install of the thermostat I had to ask them to clean up the wall debris before they left), but we were very impressed!! Hopefully we wont have to call them again other than the routine maintenance! Highly recommend from the friendly service to amazing prices. read more