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Streamwood, IL

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Guaranteed Plumbing Heating Air

5.0 (1 review)
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2 years ago

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We have had several successful visits with S&J. Paulie is our favorite. He successfully fixed our…read morenew home's sewer issue which was such a relief as new home owners. Today he helped quickly and accurately diagnosed a kitchen sink leaks. We highly recommend Paulie and S&J and are glad we are members with them!

So I will be upfront: yeah, they're expensive - the sticker shock was definitely real…read more HOWEVER... I felt very well taken care of through the entire process and would like to shout out Danny who was here for over eight hours troubleshooting and solving the issues with my toilet and sink (services I had done include repairing a completely destroyed collar under my toilet, resealing the toilet, installing a new disposal, installing a new faucet and grit trap, and redoing the plumbing joints for both the toilet and the sink.) The price also includes a warranty in case something breaks again, which offers peace of mind, and the company was diligent with working things out with my building to get me scheduled. So at the end of the day, I do think I paid a premium price but I got the quality of service and peace of mind to match, rather than gambling on a cheaper service (again, I keep thinking about how it was an 8 plus hour job and Danny was working the entire time beyond quick breaks to move his vehicle/retrieve tools). I'm satisfied with the quality of work I received and am happy with my refreshed sink and now functioning toilet.

SBJ Plumbing - Water heater install

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Used SBJ a second time and still highly recommend. Brad gave me a very reasonable price to install…read morea new sump pump and back up. He even suggested a place for me to purchase it on my own. Showed up the next day and had it installed. Honest, easy to deal with, and great communication. Thanks Brad

I asked SBJ Plumbing to install a vanity sink, drain and water connections. Brad did the install,…read moreand charged $1100 which I thought was high but I paid him right before he left. An hour or so after he left, I ran the water in the vanity sink and there was a noticeable leak. He said he would come back a few days later to take a look. He returned and tightened the connections. I again ran the water after he left, and again there was dripping under the drain so I asked him back again. He came back again and did some more tightening and said it should be ok now. I again ran the water after he left and there was still a drip. I then texted him saying that I would like a refund of $350 of the $1100 he charged because the pipes were still leaking and he had already claimed twice that the problem was fixed when it wasn't. He refused and then tried to gaslight me saying actually there was no leaking. So if you want a plumber who doesn't stand by his work, then this is the guy for you (My response to his comments): For the record, here is the text exchange between Brad and Me (and yes I did say "please consider giving me a refund because I don't want to give you bad reviews"--and that is a reasonable response on my part given that I received service that is below what the average person would expect [i.e. 3 visits by the plumber and the sink trap is still dripping]. (From Craig): Brad, The vanity is still leaking and I can't devote any more time to this project, therefore I am requesting a partial refund of the money you charged me. I think a $350 refund would be reasonable. Craig (From Brad): I disagree, the last 2 times I came over there wasn't even a leak. I have gone beyond being reasonable and in reality I should be paid for 2 service calls. (From Craig): Many would ask for a larger if not full refund under these circumstances. Obviously there was a very noticeable leak after the first visit and a much smaller but still noticeable leak after the next 2 visits. Please reconsider because I don't want to give you bad reviews

Guaranteed Plumbing Heating Air - plumbing - Updated October 2026

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