I am infuriated by the speed and completion of their work. I am literally 2 weeks behind in…read morebusiness work because it has taken a little over a week for them to replace my keyboard. On top of that, this is only 1 of 2 certified places that can repair my Lenovo laptop and I had to drive hours to just pick up and drop off my laptop. They offer shipping, but that's more money out of your pocket for them to use on top of the diagnosis cost, repair costs, and cost for any other supplies. Whenever I asked for a time estimate on how long it would take to diagnose my laptop or to see what's wrong they can never give me an accurate time. They always say a couple hours or the next day. They told me that they would be able to fix my keyboard in one day once it arrives, and I bring my laptop thinking that I can wait there a couple hours for them to fix it and then they tell me that they can't guarantee that will be done that day. I literally drove all the way home to get a phone call saying that my laptop was ready to pick up! I could had waited if it was only going to take a couple hours oh, but they couldn't tell me. They definitely do not speak the customers language or put them first. I feel like they're more in it for the money then going above and beyond for customers. I've literally wasted hours of driving back and forth just to get my laptop keyboard fixed. When I finally received my laptop, they fixed the problem, BUT added another irrelevant problem! My laptop's battery now isn't being detected by the system and isn't charging and has to be connected to an adapter at all times to function. Now I have to pay another trip to Redmond to fix this new problem! Absolutely more inconvenience on my plate! Don't be surprised if you bring your laptop here and get it back with another problem, because that's what happened to me.

If you're looking for a cheap deal, this place is not the computer store for you. On the other…read morehand, if you want a machine that will last you many years, then it's an investment that I'd highly recommend you make at Hard Drives Northwest. They have knowledgeable staff, and you can expect to get better service than if you went somewhere like Best Buy. Certainly, with the higher quality, you will end up paying more for it. I've purchased computers and parts as well as taken my older devices in to be fixed. They are very clear upfront about the cost, so there are no surprises when you get the bill. In particular, my experience with the service department has been phenomenal! My computer wasn't working, so I took in to get checked out where it was quickly diagnosed as a hard drive failure. The guy I was working with, Pat, worked with me to replace the hard drive, and now my computer is as good as new! When my family purchased a new laptop, Matthew helped my mom figure out the optimal machine for her small business. The staff was incredibly friendly and helpful and got her laptop all set up for her. She loves it! I'd highly recommend Hard Drives Northwest for the quality they provide.

I just realized that I failed to get the owners name...Andrei i'm guessing from the other posts…read more He's a true Maestro when it comes to electronics repair. In my case - vintage electronics repair. My old Star Wars clock...was an item that i'd not tested/played in 45+ years. The clock mechanism was ok...but the voice recording was kaput. Andrei gave me a very reasonable quote on the spot and stuck to it when I picked it up. Gave me goose bumps to hear the sound after so many years. Very impressed overall, and i'm glad to have (what feels like) a brand new collectable toy. Much appreciation & gratitude!

After being told my amplifier couldn't be repaired by the manufacturer, I thought I was out of…read moreluck. This shop proved me wrong in the best way possible. They fixed it like new and exceeded my expectations. The staff was knowledgeable, friendly, and truly skilled at what they do. My system is back to sounding amazing, and I'm beyond grateful. If you need reliable, top-notch electronics repair, this is the place to go. Highly recommended.

Sold me a cloud-only switch that is still registered in the previous owner's account, meaning that…read moreit is considered STOLEN by the manufacturer. Refused to provide a refund, then blocked me when I demanded they exchange the item with one that is not blacklisted! They may be selling stolen merchandise! Stay away!

You want your data destroyed? Take it here. It's as simple as driving up, unloading, watching them…read morepull out hard drives (if that's what you're bringing them) then walking it back and watching them grind it up.

Techs were great, they helped me sort out what type screen was needed. They had phone case options…read morefor many types of phones. I had them add a screen shield to my phone as well.

Quick, professional, fair pricing, really zero issues. My computer was overheating, and now it's…read morenot. Would recommend.

If you're looking for the type of experience you'd get from a big box store (established customer…read moreservice, a storefront, etcetera...) then this business isn't for you. However, if you value a highly skilled tech, exceptional responsiveness, and a surprisingly fast turnaround then this place is for you. 10/10 will be going to King County PC Repair again.

They moved in 2015 to 13219 NE 20th Street Suite 204…read more I first used this custom computer build and repair service in 1998, when I had my Win 95 computer upgraded. The service was fast and reasonably priced. I have referred others over the years, and they have always been satisfied. I recently took a computer in because of a video problem. Apparently the problem was a poorly seated card, which resolved itself while I was transporting it to the shop. The technician spent at least 30 minutes checking it out, and charged me nothing when he could not find a problem! In this day and age, it is rare to find this kind of service. I will definitely patronize them again.

In 2010 we had to upgrade our computer system. A friend in the medical billing field referred us…read moreto Bear Computers. I went in, told them what I wanted and they hand-built an office server that will last us probably for 20 years. They were brisk yet thorough and professional. Bear computers might just be the most unknown, but excellent companies Bellevue has to offer. Their rates are ridiculously low considering the quality of service.

I took my computer in late this morning and picked up by the end of the day. Yanus was friendly,…read moreknowledgeable and provided great customer service. He made a stressful situation easy! I love local resources!

Yanus is super friendly and knowledgeable. When I lost my last tech guy I was a little worried…read moreabout finding someone responsive and reliable, especially since I rely on my desktop for all work. I did not have to worry. Have used for small repairs on desk top and laptop, virus issues, and purchase of equipment. Highly recommend.

Zero stars if I could. They will make your computer unusable and leave you high and dry with zero…read moreaccountability to fix what they broke. At least that was my experience. Avoid seeking help from these guys as they will do everything but help. And then they will be rude and dismissive of your concerns on top of that. It was a terrible experience that I hope others never have to experience. Save your money and go elsewhere dependable.

Update: 11:33 AM on 3/24/2023 in response to Emerald City IT's Google Review comments, "This man…read morebrought in a computer after he experienced "pops and cracks" coming from the motherboard. The computer is not fixable. I think he smokes meth..." When I brought my computer in, I mentioned "cooling fans grinding a bit and the graphics card putting off a static buzz" - all communicated over text message which I have screenshots of. Never once did I mention "pops and cracks" coming from the motherboard. That was a previously non-existing issue until Correo worked on my PC. Also, to say the computer is "non-fixable" is a completely false statement and reflects your capabilities. I have another shop FIXING it as we speak - just for a lot of money because of the damage done by Correo and Emerald City IT. As for smoking meth, very mature move from a business owner... Good to see customer services comes first. STAY AWAY!!! COMPUTER RUINER!!! This guy is a hack!!! He will fry your machine, and then make fabricated claims about "existing electrical damage" being the reason for the computer being fried. Additionally, he will fail to provide a logical explanation for what caused the issue. Long and short of it, I dropped off a functioning computer, and a day later picked up a $2,500 paper weight because of the work performed. Do I have a story for you... Last Sunday, I took my custom built gaming PC in for a standard hardware cleaning and maintenance. It was working perfectly fine beforehand - I was gaming current gen games until 30 minutes before dropping off the computer. Because it was a few years old, I wanted it to receive a professional deep clean and maintenance - boy was that a mistake. Through the cleaning process, Correo fried the motherboard, and rendered the computer non-functioning (it was never clearly communicated that the computer was now non-functioning until I took it home and fired it up). He then tried to upsell to a newer motherboard because of the "electrical damage" to the existing motherboard. He also tried to sell me a new custom built gaming PC (for $3K-$5K) apparently because he fried my computer. I said no, and that I wanted my current computer "running as best as possible." Flash forward - I picked up my computer Monday (still surprisingly dirty following a professional "Clean and Tune-Up"), took it home, hooked it up, and... FRIED! The PC wouldn't even boot past the Bios screen. I immediately tried texting Correo for assistance - no response. I then called Correo for assistance - he answered the phone but refused to listen to me, berated me, continuously interrupted me (despite his insistence that interrupting is rude), and eventually hung up on me because he refused to address the situation. That evening I sent a follow up email requesting assistance - NO RESPONSE. Emailed again Tuesday morning - NO RESPONSE. Emailed again Wednesday - NO RESPONSE. Left a voicemail for Correo on Wednesday - NO RESPONSE. Emailed again on Thursday - NO RESPONSE. Left ANOTHER voicemail on Thursday - NO RESPONSE. Finally, my wife called Correo on her phone, connected with him, and the same phone conversation as last time ensued - she was nothing but pleasant, and tried to clearly, calmly communicate with Correo. However, Correo continuously interrupted her, didn't listen to her, berated her, and eventually hung up on her. I have now taken my PC to another PC repair company, and they have validated that all damage done to the computer was a result of the work performed by Correo and Emerald City IT. They made it explicitly clear that there is no way I would have been operating the PC, let alone gaming, if there had been electrical damage to the motherboard before dropping off the PC at Emerald City IT. Fortunately they can salvage the PC... but only at 10X the cost of a standard tune up because of all the parts Correo fried... To summarize, ABSOLUTELY DO NOT use Correo & Emerald City IT for any IT related matters. He will damage your assets, drag out the process, cost you A LOT more money in the long run, and be a completely rude person throughout it all. Buyer beware...