Bruce is everthing you would ever want, hope, or expect in a computer consultant. His knowledge is…read moreastonishing, and his ability to utilize that knowledge to help you find the optimum solution to your computer problems is priceless. His attitude toward his customers his best illustrated by how he answers his phone. "Hello, this his Bruce. How can I help." An amazing person!

I have been using Bruce to fix my computers for at least 15 years! He is by far the most…read moreknowledgeable computer expert there is! I would not trust anyone else to work on my computers! He is truly a Wizard! I would highly recommend Bruce for any of your computer needs, big or small!

We have purchased all our appliances at Bellevue Best Buy and have been so pleased. Shout out to…read moreJalen in the appliance department who was wonderful!! We love the 18 months interest free financing! Great installation teams too!

The OS on my Macbook Air was way outdated so I decided to try a Windows laptop. I saw a pretty good…read moredeal online for a Lenovo Yoga 7 14" with AMD Ryzen processor. I chose to pickup my purchase at the Bellevue store. About 2 months and and 1 or 2 day days of ownership, the laptop was EXTREMELY HOT to the touch. Hot enough to cause burns. I was using the original included charger. And the laptop was on a hard flat surface as recommended. After unplugging it, it was still very hot after over 5 hours. I put a box fan next to it and direct airflow over it. Once it was cool to the touch, it would boot up as far as the log-in screen and then shut off completely. It did that twice. I'm not plugging it in again. EVER. I felt like had I not unplugged it when I did, it woud've caught fire in minutes or seconds. I went to Best Buy and the guy in the computer area and explained what happened. He said basically, tough luck. Even though I'm a rewards member. Deal with Lenovo. He actually BLAMED ME for purchasing from the Best Buy website, because if I would have done it in person they would've sold me an extended service plan and warranty. What the hell? it's only two months old! and well within its warranty period. All I expected was some kind of store credit, not even 100%, whether Lenovo repaired it or not, so I could purchase an Apple product from them. Partial credit would've been fine to keep me as a customer. Sales guy said they couldn't do anything for me and I should've bought something with an Intel processor, because he was wearing a shirt with an Intel logo. If he was joking, it wasn't funny, because Best Buy just lost a customer with disposable income and an amazing credit score. I am never setting foot inside a Best Buy store again. Even if I have to take leak, I'll go somewhere else. I literally won't take a piss in a Best Buy store.

I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't…read moreknow about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip.

They are deeply knowledgeable and very generous with their information. Helped me understand what…read morehappened and how to avoid it in the future.

Through the decades we have purchased over 15 computers from HARD DRIVES NORTHWEST. We have our…read moremachines custom-built for our exact low cost needs. The service department has been the best. They seem to be able to figure anything out and are always there to help for a reasonable to low price. I need service and another computer. I look forward to going into HDNW soon. HARD DRIVES NORTHWEST was here at the beginning of the computer age before all the national big-box stores consistently doing an excellent job. Local quality. THANK YOU

I am infuriated by the speed and completion of their work. I am literally 2 weeks behind in…read morebusiness work because it has taken a little over a week for them to replace my keyboard. On top of that, this is only 1 of 2 certified places that can repair my Lenovo laptop and I had to drive hours to just pick up and drop off my laptop. They offer shipping, but that's more money out of your pocket for them to use on top of the diagnosis cost, repair costs, and cost for any other supplies. Whenever I asked for a time estimate on how long it would take to diagnose my laptop or to see what's wrong they can never give me an accurate time. They always say a couple hours or the next day. They told me that they would be able to fix my keyboard in one day once it arrives, and I bring my laptop thinking that I can wait there a couple hours for them to fix it and then they tell me that they can't guarantee that will be done that day. I literally drove all the way home to get a phone call saying that my laptop was ready to pick up! I could had waited if it was only going to take a couple hours oh, but they couldn't tell me. They definitely do not speak the customers language or put them first. I feel like they're more in it for the money then going above and beyond for customers. I've literally wasted hours of driving back and forth just to get my laptop keyboard fixed. When I finally received my laptop, they fixed the problem, BUT added another irrelevant problem! My laptop's battery now isn't being detected by the system and isn't charging and has to be connected to an adapter at all times to function. Now I have to pay another trip to Redmond to fix this new problem! Absolutely more inconvenience on my plate! Don't be surprised if you bring your laptop here and get it back with another problem, because that's what happened to me.

APPLE @ BELLEVUE…read more Parking is available in any of their garages and parking structures, and it's completely free. It can get extremely busy especially on weekends. If you come on a weekday, it's not too bad and you should be able to find a spot fairly easily. On weekends, you will find parking, but it may take some time. There are multiple garages to choose from, but I'd recommend parking at either Macy's or Nordstrom for convenience. This was honestly one of the most uncoordinated Apple Store experiences I've ever had. I came in with a very old laptop that I've owned for several years and just wanted to do a simple trade-in for store credit. When I entered, a staff member with an iPad was coordinating customers and directing them to different areas. I was able to speak with him within about two minutes, there were only two people ahead of us. We were told to stand near the laptop section and that a representative would come help us shortly. We stood there for 5-10 minutes, and no one acknowledged us. No eye contact, no check-ins, nothing. It genuinely felt like no one was coming to help us at all. There were several other customers in the same situation, standing around the phone and charger areas, seemingly waiting after being directed there as well. Eventually, I flagged down a worker who told me they'd get someone to help me shortly. A manager who was helping another customer, interestingly came over to help me within a minute. The other customer he had been assisting was calling his name, and I even told him it was okay if he needed to help them first since he was assisting them. He responded by saying he was the manager and implied he could handle multiple people at once. His attitude came off a bit cocky, which was put off. At that point, I just wanted to finish the trade-in and leave. He did help me process it, and I received $165 in Apple Store credit, which was nice. Despite the credit, this was one of the most unorganized Apple Store experiences I've had. I even came on a weekday expecting it to be calmer, but it was still very packed. I'd recommend visiting a different Apple Store location if possible. If you do come here, try going on a weekday and avoid visiting during the holidays.

I've never encountered a bigger group of woke narcissists. I was on my cell, complaining to my wife…read moreabout their service and they eves dropped on my conversation. They accused me of cussing when I said they were "dicking me around". Then denied me picking up the computer we'd purchased! Give simple minded people a little power and they abuse it.

I am recommending this business because I think refurbishing computers and equipment is a good…read moreidea. Also, the product I bought was reasonably priced and works fine. I wanted to get an extra wireless keyboard and mouse so I could have one at work and one at home and wouldn't have to carry them around. I asked about them in the store and was led to a plastic box that was filled with identical wireless keyboard mouse combos. I picked one out and asked where the chip was. This should have tipped off the clerk that I was not tech savvy. As I suspect many of there customers are not. She told me the toggle was under the mouse. I got the set home and did not see a toggle under the mouse (latter I found out she was saying dongle). I looked in the battery chambers of both the keyboard and mouse and did not see it. I called the them and was told to check the battery chambers of both the keyboard and mouse and once again I didn't see it. I was told that this would be a once in a lifetime that a chip was not with the keyboard. I brought the unit in and we looked in the keyboard battery area next. Then we looked we looked at the mouse and they pointed out a built in dongle compartment in the battery chamber of the mouse. I was never told there could be a built in compartment when I was in the store or later on the phone. I have since find some YouTube videos that explain where to find the dongle. This tells me I'm not that only one to have trouble finding it.

I used to love RePC in Tukwila. That changed when I encountered a "know it all blowhard" whose sole…read moreintent was to make me leave the store with something whether it fit my needs or not. He did not even know enough to do that, but I had time to try something I could afford. After I inevitably returned the item (mismatched resolution of monitor and computer) to a Senior Associate, he asked me "was anything wrong with the item?". The jerk walks in before I can speak and says "NOTHING. HE JUST DIDN'T WANT IT". I explained it didn't fit the purpose. This is not the only place I see this trend of young associates being rude and obnoxious. Brick and Mortar stores close over things like this. If there's no Capital Investment firm to back RePC, they may follow suit of other companies soon. Too bad. Customer Service is the key to success, people. Hire better.

I took my Lenovo X1 Extreme Gen 3 laptop here for a warranty repair. I had a gpu/motherboard…read moreissue. They were very easy to schedule and got my laptop back to me quickly and still working like new after several months.

They fixed up my Lenovo laptop with a new solid state drive when it was having terrible trouble out…read moreof the box from Best Buy. Lenovo's customer service recommended Sound Microsystems as an authorized service center. I am happy with the troubleshooting that they did, which led to a reboot and finally a new drive. The laptop works far far better now!

Great experience, having a computer problem it's the only place to go. Might not be the cheapest…read morebut they're the best

These guys do very quick and excellent work. They definitely came through and saved the day.read more