I am infuriated by the speed and completion of their work. I am literally 2 weeks behind in…read morebusiness work because it has taken a little over a week for them to replace my keyboard. On top of that, this is only 1 of 2 certified places that can repair my Lenovo laptop and I had to drive hours to just pick up and drop off my laptop. They offer shipping, but that's more money out of your pocket for them to use on top of the diagnosis cost, repair costs, and cost for any other supplies. Whenever I asked for a time estimate on how long it would take to diagnose my laptop or to see what's wrong they can never give me an accurate time. They always say a couple hours or the next day. They told me that they would be able to fix my keyboard in one day once it arrives, and I bring my laptop thinking that I can wait there a couple hours for them to fix it and then they tell me that they can't guarantee that will be done that day. I literally drove all the way home to get a phone call saying that my laptop was ready to pick up! I could had waited if it was only going to take a couple hours oh, but they couldn't tell me. They definitely do not speak the customers language or put them first. I feel like they're more in it for the money then going above and beyond for customers. I've literally wasted hours of driving back and forth just to get my laptop keyboard fixed. When I finally received my laptop, they fixed the problem, BUT added another irrelevant problem! My laptop's battery now isn't being detected by the system and isn't charging and has to be connected to an adapter at all times to function. Now I have to pay another trip to Redmond to fix this new problem! Absolutely more inconvenience on my plate! Don't be surprised if you bring your laptop here and get it back with another problem, because that's what happened to me.

If you're looking for a cheap deal, this place is not the computer store for you. On the other…read morehand, if you want a machine that will last you many years, then it's an investment that I'd highly recommend you make at Hard Drives Northwest. They have knowledgeable staff, and you can expect to get better service than if you went somewhere like Best Buy. Certainly, with the higher quality, you will end up paying more for it. I've purchased computers and parts as well as taken my older devices in to be fixed. They are very clear upfront about the cost, so there are no surprises when you get the bill. In particular, my experience with the service department has been phenomenal! My computer wasn't working, so I took in to get checked out where it was quickly diagnosed as a hard drive failure. The guy I was working with, Pat, worked with me to replace the hard drive, and now my computer is as good as new! When my family purchased a new laptop, Matthew helped my mom figure out the optimal machine for her small business. The staff was incredibly friendly and helpful and got her laptop all set up for her. She loves it! I'd highly recommend Hard Drives Northwest for the quality they provide.

Dave is my go to guy when I stumble on some new twist in my computer world. I am not afraid to…read morespend loads of time trying to solve issues that come up, so when I call Dave I sometimes feel like I am looking for miracles. Dave has always provided either a solution or suggested other paths to a possible solution. In addition to helping me, he has helped solve computer issues at the church I attend, Woodland Park UMC. In addition to being a very knowledgeable tech person, Dave is a great guy to work with.

PC Consulting (Dave) was my go to guy for my computer issues on and off (maybe three times) since…read more2018. And did a good job correcting them. Recently I was experiencing very slow download times on my laptop. After contacting via text asking and answering questions multiple times, and without looking at my computer, he said he didn't know the problem so then he recommended Rain City Tech...Being an established customer and what seemed to me not doing due diligence was pretty weak.

Got a virus on my computer from a mail attachment and was quickly removed and my laptop had even…read morebetter performance after repair. Great communication and service.

This is a long overdue review. I reached out to Shade May 1st of 2023 inquiring about how much a…read morebattery replacement would be. He gave me an invoice and asked if I could come in the next following day. On May 2nd, I dropped off my MacBook and was told that the earliest it would be done is the following Thursday and the latest that following Monday. It's now May 10th and I still do not have my MacBook. I contacted him over the weekend and asked for any updates on the MacBook. He told me to would get back to me on Monday as it was the weekend. I have texted and called numerous times and have not received a reply. The lack of communication is ridiculous. I would not recommend this business at all, unless you're interested in having your devices held hostage. Edit: Shade finally got back to me after my sister contacted him. He told me he had a severe cold since Sunday night. I understand that getting sick is unpredictable, but he should've at least reached out to let me know instead of going silent.

I requested a cybersecurity "cleansing". They used SentinelOne and MalwareBytes to check…read more They recommended I remove my VPNs to get faster browsing. I will use vmstat to check for suspicious processes. The quality of their "sweep" was adequate for this stage of my assessment. The value of of their service was good, I am satisfied, they gave me some good ideas on a more advanced search for breaches.

Great customer service and the guys there are very knowledgeable and efficient with their work. I…read morehad an issue with timing for a certain part but Lawrence helped me work it out clean and easy. Would definitely recommend.

Was having BSOD's with a recording computer that was killing my workflow. I took it in to IT Works…read moreNW and so far it has been stable every time I've been using it. Neal is very personable, heard all my concerns, uber fast turn around time, explained what he had found and has been quick with my queries I've had afterwards. I look forward to recommending him to others in the area!!!

The Best! Neal, at ITWorks, is a savior. He answers and returns calls quickly to put your mind at…read moreease when your computer is freaking out. He can fix things over the phone, and you can pay on his website. He has picked my computer up and returned it to me on the same day. His prices are fair and decent. His knowledge is excellent. I used to bring my computer to Staples, where they made it worse, sold me bad protection products that slowed my computer down to a snails pace. (Neal can tell you all the great FREE services to use that are equal to the spending Norton versions!). Then Staples would end up selling me a new computer because they would say mine was dead. Neal fixes my problems faster and for less than Staples. I am so blessed to have finally found a tech guy who I can trust to take care of my computer problems and who is wonderful!!

Free pickup, Free delivery, great attitude, and continuing support. currently, the Best in the West!read more

Great person. You can tell he really likes his job. He gave the best estimate for my task, picked…read morethe computer up on time and delivered it on time as promised (no charge for pick-up an delivery). He also showed me that the work was done properly. He gave free consultation/advice on some questions I had about efficiency, software and computer safety matters. Throughout the task he was communicative about where he was in the process. His estimate was accurate, no surprises. The turnaround time was same-day although I could imagine that it could be more if I had a more complicated issue. I'm glad I found his business and will now use him for all my computer-related needs.

Our old computer still had Windows 7 so we finally (!) ordered a new HP then had to find someone to…read moreinstall. My weight trainer mentioned Matt who works in the same building. Matt had helped with my trainer's computer needs previously. I was very impressed with Matt's responsiveness, desire to help, attentiveness to my many questions, and willingness to overcome some obstacles to get the new computer running smoothly but also to make the old one more functional so we can use it as a back-up, if needed. His caring & kind demeanor was refreshing as well as his knowledge & professionalism. I would highly recommend Matt for your computer hiccups or installs. Thanks, Matt!!!

The owner, Matt. Simply amazing!…read more I got in touch with him recently since I was considering having a custom built gaming pc. What followed was an impressive level of customer service I rarely run into anymore. Not only did he read my long winded emails, he made sure he responded to every question, explaining that I had more than one option available, going through each option and what each one offered, helping me to see that I didn't necessarily need the most powerful gaming rig, being more focused on helping me to see that my level of gaming could be more affordable. I felt like I was being helped by a friend that really cared in making sure I got the best value for my budget, a build that would be the best for my gaming needs, and a good foundation for a gaming pc that I could keep way into the future with just future upgrades when needed rather than buying a new pc every few years. Even though my plans for building a custom gaming pc are on hold for now, I know that should I ever need computer services going into the future, I definitely know I've found the company I will call on. Thank you so much, Matt, for all your thoughtful and considerate help and knowledge. I'm grateful for the help and impressed, from my experience, on how you put your customers first.

Quick, professional, fair pricing, really zero issues. My computer was overheating, and now it's…read morenot. Would recommend.

If you're looking for the type of experience you'd get from a big box store (established customer…read moreservice, a storefront, etcetera...) then this business isn't for you. However, if you value a highly skilled tech, exceptional responsiveness, and a surprisingly fast turnaround then this place is for you. 10/10 will be going to King County PC Repair again.