I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't…read moreknow about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip.

They are deeply knowledgeable and very generous with their information. Helped me understand what…read morehappened and how to avoid it in the future.

In December 2023, my fiancé and I built my PC for Christmas with all brand new parts…read more Unfortunately, it kept showing the dreaded blue screen of death and crashing constantly. At first, we took it to Best Buy Geek Squad, thinking that was our best option: they identified a faulty AIO cooler but ended up damaging other components of my PC even more unfortunately... We were extremely hesitant to trust anyone with this expensive build, but from day one, Dr. PC Fix listened carefully to every issue we had. They were so kind and patient with us while we worked on getting replacement parts, and since their help, my PC has been working PERFECT these past 2-3 years. To this day, I still think about how much they helped and how thorough and professional they were. If you have a build that's precious to you, you can trust Dr. PC Fix completely!

I am so happy that I found Dr PC Fix! My 92-year-old father who is blind and also going through…read morecancer treatments had some issues on his PC desktop that were preventing him from accessing his computer to keep up with communications from his doctor, among other things. I called Dr PC Fix and explained the issues to Thor and why my dad was unable to bring the computer in and would need an in home repair solution. Thor was able to come that same day after hours and fixed all of the issues that were preventing my dad from using his computer, and he also turned on an accessibility feature already in Windows that my dad can now use for speech to text in programs that he didn't know he could use speech to text. What a relief to get those issues fixed! My dad was so happy, and that makes me happy! Thor was patient and helpful. And if any other issues arise in the future, I have peace of mind, knowing that there is someone local who can help, as I am a thousand miles away! Thank you, Dr PC Fix!

Quick and efficient service without an appointment. He replaced a cracked camera lens and screen…read moreprotector on an iPhone 13 for a reasonable price... within an hour as promised.

Had an emergency phone screen replacement for my girlfriend's Samsung S25+ after it dropped on…read moreconcrete and cracked. Cost $330 for the repair. After replacement my girlfriend and I started noticing condensation both front and back camera lenses that eventually led to the phone randomly turning off. Tried troubleshooting but unable to turn phone on. Took it to another third party phone repair shop for diagnosis and was told whoever did the replacement left the inside messy and the screen connection was loose. The repair guy was able to bring the phone back to life during diagnosis but the screen was flickering. He recommended to take it back to where it was originally repaired. Drove back to Redmond and explained the situation. Employee said it will be about 2 hours to take a look and will call/text when ready. Okay cool. So we waited 2 hours and when we came back and he asked did you receive a text. I said it was already the 2 hour mark... The one hour device repair guy then explained the screen connection is corroded and proceeded to show a picture on his phone of the corrosion. He suggested we must've dropped it in water. So now I'm thinking, how can a connection be corroded internally if this phone is water resistant and the phone had these problems AFTER the repair? Even so, we NEVER exposed it directly to any source of liquid since the time of initial repair. Even if we did, shouldn't it NOT have this issue anyway? Also we NEVER received any document or signed anything acknowledging of any potential risks after repair. I asked the repair guy what are our options. He said he can order the screen replacement and have it done on Wednesday. I asked him if this was going to be charged. He said yes. I said no. He said call the number for "headquarters". I called and no one picked up. We left and on the drive home the number from "headquarters" calls us. I explained the situation again to "headquarters" guy and asked for what are our options. He said we'd have to pay $309. I said no. He said let me place you on hold and call the repair guy in Redmond. We waited on hold for a bit. He comes back and says the corrosion is from water damage. I'm thinking what is this guy trying to imply? We continued to have a back and forth until he relents and says I can do it for $209. I said no thanks. That is literally the cost of a replacement phone adding both repair costs. Honestly I was livid after this conversation. Not only was there zero accountability from their end, but they tried to shift blame on the customer for using their phone normally. TLDR: Please make sure you are aware the risks of getting anything repaired from this business. It might make more sense buying a replacement instead.

Great experience, having a computer problem it's the only place to go. Might not be the cheapest…read morebut they're the best

These guys do very quick and excellent work. They definitely came through and saved the day.read more

I recently had contact with Antonio of ComputersNThings. Due to a misunderstanding and serious…read moremedical issue in his household during the time I called, he was abrupt with me and disconnected while trying to put my call on hold while another call was coming in. We have since solved our misunderstandings. While I have not had any service yet from his company I have no reason to think (based on his reviews) that the work he does is not top-notch. James W

I found Antonio through an on-line search. He had a few good reviews, so I called him to help me…read morerecover data from a corrupted hard drive. -- - He said it would take 3 days. -After a few days, he said he needed more time. -Then he said he was sick. -On August 7th, he said it would be ready "for sure before Monday". -It has been 3 weeks now. He won't answer his phone and won't respond to texts. I went to the address listed on his business card, but it isn't his actual address. (I was told he gets mail delivered there, but he never actually lived there). His website was active when I found him, but now it is showing "expired". -He sent screenshots of the files I wanted to recover, but he hasn't completed the work. -All I want is to receive my hard drive back... (I get it, life happens - I've had urgent life/death matters to deal with too - you can't just disappear and expect people to be happy. Ask a friend to pick up the hard drive and return it to your customer.)

I walked in to inquire about parts. The owner is super friendly and technical. Though they don't…read moresell the screen cable separately, I would probably come back when my laptop completely dies (:

Horrible service I called to ask for a price and the guy said i dont have to tell you the price and…read morehung up in my face. The reason i asked is because i would have to drive two hours. As i can see most people are giving bad reviews to this guy as well.... And im not the first person that he hung up on and wont be the last.

Quickly removed all traces of a breach on a personal laptop. Excellent communication through the…read moreprocess. I traveled from Tacoma due to excellent reviews and was not disappointed.

They did a great job putting together a literal basket case laptop I brought in. Service was…read morefriendly, communication was adequate. I would recommend them for all your laptop issues.

Through the decades we have purchased over 15 computers from HARD DRIVES NORTHWEST. We have our…read moremachines custom-built for our exact low cost needs. The service department has been the best. They seem to be able to figure anything out and are always there to help for a reasonable to low price. I need service and another computer. I look forward to going into HDNW soon. HARD DRIVES NORTHWEST was here at the beginning of the computer age before all the national big-box stores consistently doing an excellent job. Local quality. THANK YOU

I am infuriated by the speed and completion of their work. I am literally 2 weeks behind in…read morebusiness work because it has taken a little over a week for them to replace my keyboard. On top of that, this is only 1 of 2 certified places that can repair my Lenovo laptop and I had to drive hours to just pick up and drop off my laptop. They offer shipping, but that's more money out of your pocket for them to use on top of the diagnosis cost, repair costs, and cost for any other supplies. Whenever I asked for a time estimate on how long it would take to diagnose my laptop or to see what's wrong they can never give me an accurate time. They always say a couple hours or the next day. They told me that they would be able to fix my keyboard in one day once it arrives, and I bring my laptop thinking that I can wait there a couple hours for them to fix it and then they tell me that they can't guarantee that will be done that day. I literally drove all the way home to get a phone call saying that my laptop was ready to pick up! I could had waited if it was only going to take a couple hours oh, but they couldn't tell me. They definitely do not speak the customers language or put them first. I feel like they're more in it for the money then going above and beyond for customers. I've literally wasted hours of driving back and forth just to get my laptop keyboard fixed. When I finally received my laptop, they fixed the problem, BUT added another irrelevant problem! My laptop's battery now isn't being detected by the system and isn't charging and has to be connected to an adapter at all times to function. Now I have to pay another trip to Redmond to fix this new problem! Absolutely more inconvenience on my plate! Don't be surprised if you bring your laptop here and get it back with another problem, because that's what happened to me.

My wife and I live on a farm, so our phones are always taking a beating. About twice a year one of…read moreour devices needs a repair and I always trust JCD to do it quickly and professionally. I've also sent damaged phones and had them discourage me from spending money for the repair due to age of the device or severity of damage. That gives me a good feeling about the integrity of their company.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.