I called Chris over at Renew. We spoke and he said he would take a look at my compter but that it usually takes a day or 2 to trouble shoot. Well he looked up the model number did a reset and sent me on my way. HIGHLY recommend this place. Great customer service, Friendly, competent! read more

This place is a recycler's dream and s San Rafael treasure. Just simply FANTASTIC! Backed up my car to a small loading area. Someone appeared with a cart. I had a mix of audio electronics, old cords, a dead dust buster and a dead printer. They accepted everything and I paid $5 to leave the printer. I was amazed at the ease, convenience and friendliness. Now I understand why there are so many 5 Star reviews. Gets my vote for Best Bay Area Tech/ Electronics recycling. I'm telling everyone. Thank you RENEW! read more

I've brought several computers to this place over the years and they always do a great job and fix whatever is necessary within a reasonable time and for a great price. They are the kind of business that will talk you out of work you don't need, rather than try to sell you something just to make money. I love that they sell refurbished computers and it is my go-to place for electronic recycling. read more

Why rush out to buy the latest computer stuff when you might find what you need here. It feels great to recycle and to buy a laptop that has miles to go and not go into landfill! Great service and Chris is a find. read more

These guys are great. I needed a few computer fan screws in order to mount A new fan. The guy at the front desk gave me what I needed at no charge, I was surprised. On top of it I came in 15 minutes before closing and they were totally cool with it. Outstanding service, its the little things that matter. read more

These guys are the best: no attitude no glam just lots of knowledge and friendly service. At least twice they have saved me from my tech hiccups and gone above and beyond what I expected. I always leave more educated than when I walked in and truly thankful that Renew Computers is such a wonderful exception to the Service norm of any kind. Long live Renew Computers! read more

Good people doing a good job. I've bought a couple recycled computers from them, both Macs. Highly recommended, very easy to get to from 101 or San Rafael bridge, google the location. Good cheap parts selection, great buys on used computers, which are set up and working on the window counter, and priced to move. They actually answer their phone in person, and act like they own the business and don't just work there. They do repairs and upgrades for reasonable prices. I'm happy. read more

I really love this place. A broken computer = a lot of stress, so when I walk in the door and I'm greeted by a friendly helpful staff ready and willing to take care of me, it's priceless. The staff seems to really care about what they do too, and I love that. It's been a far cry from my experience at Best Buy down the street. Aside from all the great stuff about this place, the opportunity to support local business just feels really good too. It's a win win. read more

I lost too much money buying used computers on ebay that crashed or needed to be returned. Some of these failed attempts included HP refurbished actually sent directly from HP if you could imagine that. I stopped by Renew in a panic and what I found here is wonderful. I bought a used pc that had been inspected and gone over by competent techs and it came with a 90 day warranty from Renew. As an older woman it was important to me the way they treated me and 5 stars to them for being very nice and competent. Buying used pcs online can be a real can of worms. Now that I have found Renew that is something I will never have to bother with again. You do not have to be tech savvy to feel comfortable at Renew. They are great people offering a service with integrity! Thank You Renew!!!! read more

I have an IMac and the hard drive failed. Unlike everyone else I don't back it up as often as I should. Anyway they were able to install a new drive and recover all of the old drive faster than promised for the price they said. I could not be more pleased or relieved. I recommend them for any and all computer needs. read more

I donated a lot of outdated computer monitors and hard drives only to find out that these people are selling and making a profit on donated equipment. Is this even legal? I thought this was a recycling center not a free donation to gain a profit center. They sell used computers and accessories for going market prices like almost new! There are a lot of good working computers that should be donated to schools or students that need one. It's not for you to make a profit! read more

I recently bought a renovated Mac for half the price of a similar Mac @ the Apple store; it works great & Marty was very helpful in transferring files from my old Mac; I'd def buy here again. Also, they take used computers, no charge, and best of all, they're a local business read more

I recently used their repair service for my laptop. Eric (owner?) gave me a very straightforward diagnosis and advised me the cost of repair was within a couple of hundred dollars of the price of a comparable new computer. It was closer than I expected, but I still decided it was worth it to repair the old one. They did the work within the estimated price and it works fine now. Other repair shops I have gone to just wanted to grab the computer and essentially say "whatever we fix, you pay for." Renew is different because they try to give you the information you need to make an informed decision. Definitely a thumbs-up! read more

I recently used Renew Computer's free computer recycling service...you can drop off your old computers, electronics, and accessories and they will reuse and/or resell what they can and correctly dispose of what can't be used. At no cost to you. I found it very convenient and the staff was friendly and helpful. They also have a used parts store which may be worth a look if you need parts and accessories including monitors, phone equipment, cables, power supplies, etc. This store is an eco-Geek's paradise. I was horrified by the number of obsolete power supply cables we have accumulated from old laptops, cell phones, PDAs, etc. And it really bugs me that manufacturers keep changing them so we have to keep buying them and adding to e-waste. It warms my heart to think that a computer recycle store like Renew Computers can actually keep these out of landfill and make them available for sale for people who may have a hard time finding a spare part for older models. They repair and rebuild computers and have a repair service available. I haven't used the repair service so I cannot comment. As of this writing, they have limited weekend hours so check that before making a trip on the weekend. read more

The expert in this photo helped me replace my internal hard-drive. He was smart, efficient, pleasant, and didn't make me feel silly when it turned out that my diagnosis of the problem was completely wrong. I didn't wait in line, and I got a discount as a first time customer. For sure, I will be coming back. read more

these guys are great. they can fix your old POS! they kept my multi-million dollar recording studio running for $66. they have old parts like computers, cables, hard drives, printers, other crap, really cheap. what they dont have is any attitutde. also the best place to recycle all old electronics! renew love! read more

My big business Mac was dead in the water and after exploring the Apple store and many possible options I took it to Marty at Renew. One day later it was back in service and completely functional. Cost was extremely reasonable. I would chose them first in any future emergency. read more

Renew Computers has been a great resource for our nonprofit organization. We needed a PC to run a scientific database, and rather than run to Best Buy for a barely good-enough laptop that would break down in a year, we ordered a powerful, refurbished desktop from Renew Computers for about half the price. Thank you! Nonprofits and schools can order a basic computer at a minimal price for employees, clients and students, or add more bells and whistles for just a little more. This is really a great community service. Renew has also been very helpful as a place to recycle e-waste and keep it out of the landfill. They are a great local business and nice to work with. read more

I've bought two receivers here, turned in three old laptops and had two laptops repaired. The repairs were inexpensive and they were ready sooner than they quoted when I dropped them off. All my experiences have been good except the receivers are sold as-is, u-test and I didn't have a chance to bring one of them back within the 7 day return policy. read more

I love this place for all the great help and service they provide. Fixing old and new, discounts on refurbished, lots of used cables etc. They are bound to tell you the truth about your repair needs by their geek code of honor. They will be up front about what they can or can't do. read more

My Dell PC gave it up after 14 years of service. I was about to by a new computer at Best Buy, and deal with the sales people, and wait for a week while they transfer the old data to my new PC. On the way, I stopped by Renew Computer just for a look. I am sure glad that I did! I met with "Tim" and he showed me a refurbished computer on sale for $225.00! It came loaded with Windows 7 OS, and they charged me $40.00 to transfer my old data, for the next day! I was completely impressed with the service, and this company! I recommend them! read more

This is an updated review. Although I did not get all of what I asked for in the data transfer I requested, Michael very kindly and unhesitatingly refunded half of the service fee I paid. This confirms my opinion that Renew Computers has a terrific, helpful staff. read more

Head to head comparison: Took my Dell XPS laptop to Geek Squad - had to make an appointment a day in advance and they spent about eight minutes with me. Suspected it was the keyboard, but wasn't sure and said they would have to send it to their Kentucky plant, minimum 30 days and $350-500. A few blocks down the street is Computer Renew. Saidel investigates and confirms it is the keyboard by hooking up a remote keyboard. Immediately finds one available online and quotes $50 for the part and $135 labor, probably back in five days. I turn it over to him. He fixes it in three days, right on budget and looks/works good as new. Look beyond the "garage" aesthetic and treat yourself to real expertise and customer service. read more

Another great visit to Renew Computers today. They took an old heavy unused laptop off my hands and provided a phone charging cord efficiently for under $10. read more

I had my laptop screen cracked and was in despair over other repair places in Marin that had quoted me a high price to fix it! A friend recommended this place so I gave it a shot, and boy was it worth going there! The service department guys were very courteous, explaining everything thoroughly and gave me a quote that was half of what other places had said! They said to come back in 3 days to pick it up, wow! Happy happy happy customer and I plan on using Renew computers in the future! read more

My old computer stopped working and Renew Computers correctly figured out what was going on and gave me good advice. I ended up buying a new computer from Best Buy and Renew Computers was able to clone my old data (documents, folders, e-mails, etc.) onto the new computer. I didn't lose anything in the transfer. It cost a total of $90 for the diagnosis of my old computer and to get my new computer completely set up. Very reasonable. Al did a great job! read more

I recently needed a projector and Marty and his helper went above and beyond good customer service to make sure I was set up. These guys are from last century regarding taking care of the customer. The took the time to help me. And they have the brains and focus to have gotten me what I needed. So nice to have such a smooth transaction. read more

Seidel did a great job diagnosing my old laptop and helping me find a suitable, affordable replacement. Fast, efficient service!!

I'm still a huge fan of Renew...they are such a fantastic service in our community. Thank again for the excellent service you provide to clueless people like me! read more

These guys define the word "awesome". I had a really challenging Lenovo Thinkpad screen issue. In short, it malfunctioned except when connected via HDMI to a monitor. When not connected the screen was anything from striped, to shaking, to black. Seidel treated the problem with urgency and complete professionalism and expertise. I had already resigned myself to having to replace the 4 year old laptop (which, incidentally is a great machine - no other issues), but Seidel salvaged it at a cost far less than I was expecting due to smarts and resourcefulness. Highly recommend Renew. read more

I bought a Mac from them when my BestBuy computer crashed for the last time. They were incredibly nice and helpful during the purchase. Later in the day, I emailed a question an got a quick response from Tim, which gave me exactly the information I needed. 3 weeks after the purchase, I had to take it back because it stopped working - logic board... very bad. I understand it's an old computer and these things happen - I'm thankful I was within the warranty period though!! But Tim swapped it for another computer and was able to transfer over all the data the very same day, which was so incredible since I'm approaching midterms! The shop came highly recommended and I would second that (third, wherever). Fantastic with great service. read more

I was having problems with my Dell laptop. I talked to Dell and also the video company, Zoom,where I bought my video camera and no one could seem to get to the problem of my misbehaving computer, why my videos were not working properly. I took my computer down to Renew Computer and explained the problem to Saidel G. After listening to my explaination of the problems I was having, he went through a 5 minute diagnosis and saw the problem after his trouble shooting. Now the computer works better than ever and I am so thankful to Saidel and the staff at Renew computers, these guys are the best, hands down. Only place in Marin county to take your computer for repair! read more

!! Be very careful when dealing with this place because they think about "Money, Money" not customers service and satisfaction . This is the worst place I have ever been and I would never refer anyone to this place. When you buy something that didn't work, you want to exchange or return, they don't give you refund and don't tell you either. !!! read more

Just picked up a laptop and desktop there. Great pricing!

This place is a great resource if you are looking for basic computers that are a generation or two old. I have purchased several dual-core xp machines for around $200, and they are a solid deal. It always is good to ask if they have anything in their refurbished-Que in case you don't see what you want in their small showroom. read more

What a great experience I had with Renew Computers. Aside from the fact that I've been recycling electronics there for years, this time my computer crashed. They were so incredibly helpful and were able to retrieve all of the information that I needed and even had refurbished computers there to purchase. No hard sell, no taking advantage of a desperate situation when needing information locked in a broken computer where you would pay almost anything to retrieve that info - their prices were fair and reasonable. Thank you for your help. read more

A couple of helpful, friendly guys happy to take all those old cords, wires, tv's and computer monitors collecting dust in your house off your hands for FREE! We recently upgraded out TV and cleaned out our storage unit (which had 5+ years of discarded electronics) and it was so convenient to have a place that will not only take these things but help us unload them as well! I like that they re-purpose and reuse things that still work and responsibly dispose of the junk that doesn't. read more

Renew computer will save you $ on some simple items such as mouses, cables, keyboards but some of the monitors and computers are a dicey proposition and for the little extra cost involved you are better off purchasing new with a 1 year warranty. I got a T.V "Sharp 32 " and was told everything worked but found out after getting it home that the sound didn't work. By the extra time you spend you are better off getting new in a carton with a warranty. read more

ok place, good to buy a future linux or bsd box or if you need legacy equipment

These guys were GREAT. Honest and very forthright in describing what they could do and how much various options e.g. new computer screen vs. rebuilt screen, would cost. Fixed my black screen when my local IT "experts" couldn't even start to diagnose the problem. Called me back when they promised to. Did quality work promptly and at a fair price. I'll use them again when needs be. Albert V. read more