There are a lot of nice, competent people here but the parts and services dept. is screwed up. The…read moremanager has not trained his employees properly. They reimbursed me some $600 on a part I had ordered. Then, when I decided to reorder the part, the employee said I didn't have to put down a deposit...but I did anyway. My mistake. When I found another Harley dealership to get the job done more quickly and gave them the go-ahead, the manager said that he couldn't give me my deposit back. (What? Then why was I told that I didn't have to put down a deposit in the first place?) He said he'd give me a gift card but he never sent me one. I wouldn't be so pissed about this if I hadn't bought my bike here just a few weeks prior. I spent quite a lot on the bike as well as upgrades to it. I left with a feeling that Caliente really only cares about making money; certainly not about making the customer happy.

I have a 2010 custom Street Glide that was gifted to me as a retirement gift from 25 years serving…read moreactive duty in the Air Force. Back in 2018, I took it to Caliente to replace the ECM, no problem at all. Service was provided and I was back on the road. Last week I called to have it towed due to engine running erratically. Tow was set up and Vincent was great. Shortly after it was towed away, I got a call from George. He was very direct and and indicated the manage said "we are not touching that bike, it's custom." He went on to say we can't return it until Friday and someone will give you a call to confirm the time. To which I agreed and asked is it possible to diagnose it? His response was just as rude, we aren't touching it. Friday came and he once again came across a little sideways, but this time over voicemail. The driver is loaded and on the way. Nine voicemails left by the time I noticed due to being at work and in meetings. The last message stated "we need to connect and if we don't deliver today it will be after the weekend and we will have to start charging storage fee of $20. Poor service, unprofessional and a poor reflection of leadership to his crew. Next time ask the customer if the bike is custom and you'll avoid it all. Won't be a next time for me. Two stars only because Vincent was great. George...could use some training.

Paul made this process so easy. He's so pleasant and super helpful. He's passionate about what he…read moredoes and solved our issue quickly. So thankful we found his shop and our bike is working great! Also got a few tips for our first time rider. Definitely will go back when needed! And recommending him to everyone . He didn't even ask for a review, but I had to leave one.

Paul do nothing but steal peoples money and run with it ordering stuff that's not even needed I…read morecame to pick up my bike he knew I was on the way and still left the shop wouldn't even pick up the phone or text back didn't even tell the techs I was coming and I had to turn around to go get a uber

Dave knows his Harleys. At first I though they were overpriced, but actually they just know…read moreexactly what needs to be done by the book for each service and Dave doesn't cut corners. This is my go to for service on my Softail.

From the owner: Our business specializes in making your motorcycle perform perfectly. We provide a range of…read moreservices from customizing your motorcycle, service and repair or just changing the battery. We pride ourselves in going above and beyond your expectations and deliver on time with a smile.

The team at Cat's Cycles really did a great job on my 2000 Harley Roadking. I had a 21 inch wheel…read moreput on my bike and they were able to install it the same day (along with a fender and axle). I was really impressed by how they were proactively informative on not only the replacement, but also things I should really be on the look out for in the near future. I will definitely use Cat's on my next repair or maintenance job in the future, you won't be disappointed with this shop!

Very disappointing service. Was quick to take the money down but after every conversation there…read moreafter was going to be an extra charge. Finally figured out it was best to go somewhere else and asked Dom my money back he was like come pick it up. Got a box full of parts he said that were mine I ordered. Fenders from China and parts dated back to mid 2018. Don't see how I order them when it was two weeks ago I just met the guy. Way over priced parts needles to say very disappointed in how he handled business. Watch out not a honest person what so ever!

He was on time, professional, did awesome work and it was quick! I will never leave my bike in a…read moreshop for weeks again after meeting On the go bikes! My new bike mechanic The Best!

Excellent service! No need to haul bikes anywhere, full service at my home. Knowledgeable and…read morefriendly.

I had an extremely disappointing experience with this dealership. I purchased a brand new…read moremotorcycle, and within a month I had an unexpected health issue that made it unsafe for me to ride. I reached out immediately, explained the situation honestly, and asked if they would work with me in any reasonable way. They did absolutely nothing. No flexibility, no empathy, no attempt to help a recent customer who had barely put time on the bike. They wouldn't buy it back, wouldn't offer a trade, and wouldn't even consider taking it at half of what I paid, despite it essentially being a new bike. I understand businesses aren't charities -- but good dealerships stand behind their customers, especially when circumstances are out of their control and the purchase was brand new. This place showed zero interest in maintaining a relationship once the sale was done. If you're looking for a dealership that values long-term customers or basic human decency, look elsewhere. I will never do business with them again and wouldn't recommend them to anyone

Bought my Triumph Bobber at CTX back in 2022 and had a great experience. I've only had one warranty…read moreissue so far and they fixed it quickly. Thank you for having great service after the sale. Great dealership and will be buying another bike here in the future.