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    Cats Custom Cycles

    2.3 (3 reviews)
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    Services - Cats Custom Cycles

    Motorcycle repair

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    Caliente Harley-Davidson

    Caliente Harley-Davidson

    (67 reviews)

    I came here to test ride a 2024 Tri glide. I set an appointment with Louis. He let me know that…read morethey just got in a 2023 Tri Glide with only 10 miles on it. He asked me if I'd like to try it. The test ride was great. Louis and another salesman named Jesse answered all my questions. I'm 68 and haven't ridden a motorcycle in a long time These people were very helpful and knowledgeable. The finance guy is a retired navy chief so he really trims away the BS, and doesn't try to sell you things you don't need. I got a great deal and a beautiful trike, I'm happy.

    There are a lot of nice, competent people here but the parts and services dept. is screwed up. The…read moremanager has not trained his employees properly. They reimbursed me some $600 on a part I had ordered. Then, when I decided to reorder the part, the employee said I didn't have to put down a deposit...but I did anyway. My mistake. When I found another Harley dealership to get the job done more quickly and gave them the go-ahead, the manager said that he couldn't give me my deposit back. (What? Then why was I told that I didn't have to put down a deposit in the first place?) He said he'd give me a gift card but he never sent me one. I wouldn't be so pissed about this if I hadn't bought my bike here just a few weeks prior. I spent quite a lot on the bike as well as upgrades to it. I left with a feeling that Caliente really only cares about making money; certainly not about making the customer happy.

    Cats Custom Cycles - motorcyclerepair - Updated May 2026

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