I have not used this shop and will never take my business to them. I live 45 minutes away and…read morecalled there phone number before hours. The answering service was obviously out of date because it said they were out and would be back on a date in January. This is June. I drove to the shop and got there right after opening with my 4 shimano reels in hand. I was immediately greeted with " you can bring them back tomorrow". He said Im not taking any reels today I put it on my message. I explained i drove a long way and I called before coming. He checked his message which is obviously different during business hours. I asked if I could just leave them and was refused. If this is the way he treats customers I will not do business with them regardless of whether they are good or not. Maybe if they lose enough business they will learn to be more thoughtful to customers in the future.

If you want expert repair of your fishing reels, Matthew's is the place! Just have patience, this…read moreis not a "while you wait" repair. Drop off and he will call when it's done and you will not be disappointed. He also carries a small assortment of bait and tackle.

Awesome team! Called in and Joey was able to convince me to…read morecome in and check out the selection of parts I needed for a build. About 25 mins after walking in, I was helped and checked out with no B.S. , and had some quality AR parts at a good price.

Another great expereince was had at the Gun Shack today for me. In to pick up a pistol frame from…read morePSA the whole FFL experience went off without a hitch yet again. The entire transfer process was done in just a few minutes and I could not be happier with the level of friendly customer service that was shown to me. If you need a great, solid, hassle free FFL transfer the Gun Shack is your place. Highly recommended.

I cannot stress enough how displeased I am at the customer service of this range. I placed an order…read moreonline, which had stock in store listed on the website. After placing said order, I went to the store to pick it up. Mind you, it wasn't a firearm, but a simple scope mount. Instead of fixing the issue, I was not provided any solutions, just a "you should cancel because our stock was wrong." No ship to home, no call when it is available, just a "you're out of luck" response. I don't think it's unreasonable to be treated more than just another number here to buy something. But instead, I just get brushed off to the side like I'm trash.

I've visited this place twice while in town for work. Selection of firearms and ammo is decent and…read moreaccessories seem well stocked. Staff were present and attentive, and registration process for range was simple and easy to use. The issue I had here was only my experience. First was a random fire sprinkler issue that caused the range to close early. In fairness I was not charged for my shortened range time. My problem was with the lack of honesty of my range ammo. To be clear, I used MAGTECH Steel case, copper jacket, lead projectiles. Not steel core ammo. I was holster certified by the RSO, who was a professional employee, using the same boxes of ammo. Clearly listed on the box, and hiding nothing. Then the issue with the sprinklers happened which I heard from two employees is not the first time. I figured someone a few ranges over shot the dam thing out, which is common with novice shooters. Upon being allowed to reenter the building to check out for the day since they were shutting down, a young, and clearly misinformed employee challenged my ammunition. First he tells me they don't allow steel ammo. I said this ain't steel ammo, it's steel casing. Then he tried to give me his un-grounded, opinion on how "damaging" the cases are to my gun. In respectfully said, no, that's incorrect, I've shot thousands of these for years, judging by his age, longer than a he's been in short pants. lol. Then he says how steel ammo may light unburnt powder in the range, which he might have a point, if I was using STEEL CORE PROJECTILES, which I was not. Next was how "dirty" my "steel ammo" is. This was especially entertaining, as MAGTECH uses the same powder and primer, in their brass ammo as their steel cases. Again, misinformation. Then I politely say, why don't you just take the honest approach bro, and tell me you cant recycle the cases and we can end the conversation. I reload, so I get it. However I was not home and needed cheap training ammo. Honest is best next time. Especially in an industry where 80% of your customers are relying on your employees to educate them and help them make a good self Defense purchase. I'll just go somewhere else, no harm no foul.

Been coming to Ranger Firearms for years, ever since they opened. I even remember when the…read morebusiness before Ranger opened was a liquor store. Over the years I have bought accessories, firearms, had firearms transferred from online sales to me through them, used their kiosk to purchase and file for a suppressor, and I even used their gun-smithing service for a buffer tube replacement on an AR-15. I live in walking distance which makes going in a breeze and I see some of the staff in the neighborhood from time to time which is always welcome. Just today I entered in the morning right after they opened, was greeted by the friendly and personable staff, instructed as to the process for completing my firearm transfer, paid, and was out and on my way in 15 minutes. The atmosphere is nice and hospitable as well, I always enjoy the friendly dogs and comfortable setting!

Awesome staff. I love coming in, even just to browse and chat with the team, sweet people. As a…read morewoman I'm used to getting patronized at gun counters but never from these guys, thank you!

Every experience I have had with Helotes Tactical Firearms has been very positive!!…read moreGreat bunch of knowledgeable firearm guys. Prices are fair..... Class III purchase help is awesome!!!

Great little shop. I go there often. Ordering online is your best bet. Bought several items and…read moreit's priced fair.

Rich and his team clearly love what they do, and it shows in the work. Stringing turnaround is fast…read moreand the quality is top tier. Great selection of rackets, straight answers, and a customer first approach. Friendly and honest every visit.

Employees are very helpful and nice. Big selection on rackets. Overall a great spot to shop at.read more

Came here today for a transfer of a receiver I purchased online and the process could not have been…read morebetter. The staff were very polite, friendly, and knowledgeable; no pretentious attitude. Cost me $20 and less than 20 minutes of my time. Super smooth. I absolutely will be coming back to this shop anytime I need a transfer done, and I highly recommend it to anybody else for that service.

I purchased a rifle online earlier this year and had it shipped to this shop for pickup. I want to…read moreleave this review mainly so other customers are aware of their policy. To be fair, the shop did make multiple attempts to call me to come pick up the firearm, and I take responsibility for not getting there sooner. It simply wasn't a priority at the time. What I did not realize was that after 60 days, they can sell the firearm if it has not been picked up. They do disclose this policy on their website, so I want to be clear about that. However, because I purchased the firearm elsewhere and only had it shipped to this shop, I never had a reason to visit their website or review their terms and conditions. My biggest disappointment is that during the multiple attempts they made to contact me, no one ever communicated something as simple as, "If you don't pick up your firearm by this date, it will be sold." Had I known that, I obviously would have made picking it up a priority. So they did sell my rifle. So while I acknowledge that they attempted to reach me and that the policy is posted online, I think a much better customer experience would be to clearly communicate the 60-day deadline directly before selling someone's firearm. Just something to be aware of if you're having a firearm transferred here: make sure you understand their pickup policy and don't assume they'll specifically warn you before the deadline.

I bought a Big Green Egg from Jeff's Backyard with a lifetime warranty. They delivered and setup…read morethe BGE in my backyard. One day I went out to use it and the lid would only open half way. It felt like it was binding. I called Jeff's Backyard to ask if there is something that I can do to adjust or fix it. The person who answered said he was the owner and that he doesn't sell the BGE any longer and knows nothing about them. He said I would have to call the Manufacturer. I was sold this BGE by them and for them to just direct me to BGE is very disappointing. I paid them the $2500 and is very disappointing this is all they could tell me. Then this person I spoke with said he is a new owner of two years and there is nothing he would do to help. He was very short and abrupt with me from the moment he answered the call. Please think twice before buying from this place. You would think that he would like to keep me as a customer and help in any way, but nothing. Poor Customer service. This experience was very disappointing.

The positives: They are super friendly, fast, and helpful!…read more The negatives: They consider anything under a half tank a full fill. Maybe it's because we are not from around here, but we have always had our tanks weighed and paid for what they put in. Maybe that's just how it's done here? I wouldn't call it cheap or excessive. It cost us $27 to fill a 30 gallon tank.