We moved to property outside of Oroville almost a year ago. We started working with K-Gas shortly…read moreafter and have found them to be reliable, knowledgeable and just so willing to help figure out what will work for us. Everyone we've worked with from the office staff to the guys delivering and setting up our tank, to the guys filling tanks at their location, has been friendly and helpful. I highly recommend this business.

I can't comment on the quality of the propane, and I don't remember the price, but I wanted to give…read morethe two guys who helped me a thumbs up, very friendly!

I just can never find anything I need, it's so disappointing. I go in here looking for a sawblade…read morethat goes into a drill. They are so cheap at Amazon yet I come here thinking that they may have it and I could not find it now I have to wait two days for it to arrive That's not what I really made me upset, it's the employees when I asked them for help. They look so discouraged or just so pestered when I asked him where I can find it On top of all that when I buy 100% silicone based caulk it ends up, not even working properly, it was defective. I am never coming here again, so disappointing and that's the last straw for me.

Me and my dog nolly really appreciate and adore and are grateful for this Ace hardware and how it…read morehas so much staff and everything they have but I have to say every time I need to go buy screws in the back corner and I can't describe and don't have the details the guys act like I am so interrupting their day and kind of treat me in a way that I reacted really badly to today and it's a little bit embarrassing it's like I have to self-educate and watch YouTube before I go to Ace hardware to shop for screws because the guys are going to make me look like I'm a pain in the ass That's what happen that's what happened today other than that I left with a bundle of things I really need many different people helped me I continued reaching out to people who would be more positive for help and I think I have some stuff I need Nelly acted perfectly and everybody was nice to her but I did get stressed not for the first time in the screw department

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

I had a similar experience to Aminah K. copy/pasted below…read more They charged me $4.95 for my last delivery...out of the blue. When I called them to find out how they could double my rate from one delivery to the next they offered me $3.17 for 5 years. I felt like they just went into my checking account and wrote themselves a payment for whatever they wanted. I now pay $2.42 with a locally based supplier. Aminah K. Do not go with this company, they are one of the most costly around. They just billed us $5.70 per gallon of propane stating "it's more expensive since we don't refill your tank so often." Called around to other places and they charge $2.75 per gallon. Suburban Propane didn't even tell us about the increase in price until we complained and then agreed to cut the price down to $3.31 if we signed a 5 year contract. The also increased their yearly propane tank rental from $60 per year to $135. Other companies are charging $55 per year for a 300 gallon tank.

Do not go with this company, they are one of the most costly around. They just billed us $5.70 per…read moregallon of propane stating "it's more expensive since we don't refill your tank so often." Called around to other places and they charge $2.75 per gallon. Suburban Propane didn't even tell us about the increase in price until we complained and then agreed to cut the price down to $3.31 if we signed a 5 year contract. The also increased their yearly propane tank rental from $60 per year to $135. Other companies are charging $55 per year for a 300 gallon tank.

This company got me going when the seller of our house left us with an empty tank. They were able…read moreto squeeze us in the get the new tank out here and filled up in a timely manner. Customer service has always been polite, kind, understanding, and immensely helpful. Delivery guy is great, initial setup guy was great. Everyone was great and so helpful with my first rodeo on propane. It's been just about 1 year and I'm extremely satisfied with the service.

dont use this company.i had a contract to supply propane, did not honor contract or call when we…read moreordered gas. when i called them because of no show; oh the gas is 3x the cost. i orderd 3000 gals.

They dropped me because I hooked up a small bottle of propane when I ran out. I have special needs…read morechildren I can't let them freeze so I did what I had to do. This company does not care about its customers or have any compassion at all. And yes my bill was paid.

They are always friendly and professional. Great customer service. Always willing to answer…read morequestions and help out.

I have been so pleased with Blue Star Gas. They installed a whole-house generator and did a…read moreterrific job. We also switched over to them to deliver our regular tank filling of propane for our house. They have all been highly trained and they are very helpful on the phone, as well as on the job. Good old-fashioned service, which is great to have in this day and age.

Carlos Gonzalez, the division manager is an actual working person. He goes out into the field and…read morehandles customer service calls. I had a concern that he addressed fully and completely to my satisfaction. He listened carefully to me and used his discretion to make a sound business decision to keep me happy as a long time customer. I could have been easily been blown off with a trivial matter but he took the time to see the solution that best suited me, not some far off corporate decision maker on a phone somewhere. If you are looking for a local propane company with hard working drivers who are careful, respectful, and timely then this is the company. Pricing is close to the same for every propane company, some will try to lure you with low startup prices then provide crappy service. Read the reviews fior some of the other companies and you will see they are all over the board. Carlos runs a tight ship. Thank you

Went in on Dec 26 around 3:00 PM and worked with Ian Johnson... we rented a 18" truck through…read moreBudget (horrible truck) and filled it up for our move to Idaho, early the nest day). Needed a big trailer but there were none at the location (or anywhere in Chico). Ian tried to find trailers in other locations, found one in Orland at a independent garage, but it cost twice as much than through U-Haul directly. Mark Jimenez (regional manager) was there helping out, as the store manager was away. He said he was just up in Magalia CA and there were three trailers there. He offered to go up there and get the trailer (which he did) and bring it back to Chico. At 5:00 I got a phone call from Ian, the trailer was there... come get it! Employees like this need to be recognized for their hard work and customer centered attitude! We were able to fill the trailer and left for Boise at about 7:00 the next morning. Even though we are now in Boise ID, I will continue to use U-Haul here.

Walked in and there were 2 people at the counter. Both made eye contact with me and said nothing…read moreyet they were doing nothing except sitting there staring off into space. No "hello, welcome in, how's it going" ... NOTHING. I was looking around at the boxes trying to figure out why the large boxes didn't have handles (seems odd that only the small boxes have handles when the large boxes are the ones that REALLY need handles). I waited to see if any of the two people would ask if needed help but alas, STILL no customer service. I ended up taking a large box up to the counter and asking where the handles were. One person came out and looked at the boxes and said, "I guess they don't have handles" and went back behind the counter. I grabbed the boxes that I needed, walked up to the counter to purchase them, and when I tapped my card for payment, I was told they don't offer tap. It's either you bring in your physical card or pay cash. So aside from the horrible customer service their business is also in the ice age. Who doesn't have tap to pay as an option at this point??? SUPER ANNOYING. I rarely carry cash nor do I carry the physical cards because they're all stored in my phone to use for TAP PAYMENT. Luckily, I had a couple bucks in my car for parking meters and paid with that. I was asked if I wanted the receipt, I said yes, took it and walked out. No surprise that there was no, "thanks for coming in", "have a good day" or anything else. Literally even the most basic customer service skills are lacking here. Great place to go if you want to be ignored.