Amazing customer service! Got back after inquiring about a unit the next day and received the unit…read morethe same day!

Please note that this storage facility is no longer family-owned, despite what is still advertised…read moreonline. It was recently acquired by a large investor based in the Bay Area. Since the acquisition, rental rates have been increasing regularly to align with Bay Area pricing--effectively pricing out many local residents. This is particularly concerning given that many tenants began renting units here after the Camp Fire and rely on the facility for long-term storage. For example, a 9x30 unit that previously cost $100 per month now rents for $253, even with a "web deal." Although the facility claims to have 24-hour video surveillance, this is misleading. The current cameras are non-functional dummy units and the previous manager removed her own surveillance equipment when she vacated. Security is minimal after 5 PM, when the on-site manager--who commutes from Yuba City--leaves for the day. In addition, the facility's gate access system has not been updated. The entry code remains unchanged, and there is no card-based access system in place. This means that former tenants can still access the property at any time, making the facility vulnerable between 5 PM and 9 AM. It's also worth noting that multiple positive reviews appeared online on the same day about four weeks ago--some even using outdated photos from the old website--suggesting an attempt to artificially boost the facility's reputation. In summary, the new ownership has prioritized profits over community, disregarding the needs and safety of long-standing local tenants. It's a disappointing shift for the Chico community and nearby areas that rely on this facility. Store at your own risk.

I rated these folks as middle of the road to ensure I didn't skew their rating too much, but I…read morethink prospective customers should be aware of their customer service...or lack there of. Simply put, I called to inquire about availability. Left a message with my needs. When they called me back, the opening was simply, "you called us, what do you want?" I asked their availability for a unit, and received a curt, "no, we're booked." Right, wrong or indifferent...if you're going to do business with these folks, you should know how they will communicate with you.

From the owner: Welcome to All American Self Storage, your trusted self-storage solution in Chico, CA since 2003…read more With two decades of experience, we offer secure, convenient, and affordable storage options to meet all your personal and business needs. Our commitment to exceptional customer service and state-of-the-art facilities ensures that your belongings are safe and accessible whenever you need them. Choose All American Self Storage for a hassle-free storage experience where your satisfaction is our top priority.

I have a few things to say here. I called around and this place had the best prices BY FAR!…read moreBut..... I went on yelp and saw that they had one bad review so I decided to go with another place just to be safe. I stayed at the other place for one month, I kid you not, and I had rats in my unit! I asked around and apparently this is the standard in Chico because of all of the surrounding fields and agro farms and most facilities hold no liability for things like this. I went to Extra Storage because they were cheap. I asked them about rats and if they had a problem with them and the manager was awesome. The manager was honest with me and said yes they had some rats from time to time but it is to be expected with the area. Because customers had come into their place previously they now carried rat poison to put in the corners of the units. Also she gave me a bunch of tips on how to keep my stuff safe and I bought some things in their office for cheap to wrap my stuff in and I moved in. Well....I have been here for 8 months and I havn't had ANY rats!! Fingers crossed but I think I have taken all the precautions I needed to take. Plus, the manager, I think her name is Sheila? Shelly? is so nice! I'm giving this place 4/5 stars just because I wish I could have access 24 hrs (which they don't allow). Other than that I am pretty satisfied as far as storage goes. Hope this helps.

Terrible customer service. Inquired on move out date about any sort of refund. It was the 3rd…read more The woman at the office was rude and nasty. Saying no partial refund could be issued. Just to keep a few more of my dollars. Zero empathy. I was a model customer. Never complaining even when I has to pay a late fee. The fees here are cheap, but you get what you pay for. This type of greed is pervasive now

My experience was excellent with this facility. The staff was friendly and efficient. Clearly…read moremarked path to start Truck return process.

Walked in and there were 2 people at the counter. Both made eye contact with me and said nothing…read moreyet they were doing nothing except sitting there staring off into space. No "hello, welcome in, how's it going" ... NOTHING. I was looking around at the boxes trying to figure out why the large boxes didn't have handles (seems odd that only the small boxes have handles when the large boxes are the ones that REALLY need handles). I waited to see if any of the two people would ask if needed help but alas, STILL no customer service. I ended up taking a large box up to the counter and asking where the handles were. One person came out and looked at the boxes and said, "I guess they don't have handles" and went back behind the counter. I grabbed the boxes that I needed, walked up to the counter to purchase them, and when I tapped my card for payment, I was told they don't offer tap. It's either you bring in your physical card or pay cash. So aside from the horrible customer service their business is also in the ice age. Who doesn't have tap to pay as an option at this point??? SUPER ANNOYING. I rarely carry cash nor do I carry the physical cards because they're all stored in my phone to use for TAP PAYMENT. Luckily, I had a couple bucks in my car for parking meters and paid with that. I was asked if I wanted the receipt, I said yes, took it and walked out. No surprise that there was no, "thanks for coming in", "have a good day" or anything else. Literally even the most basic customer service skills are lacking here. Great place to go if you want to be ignored.

very accomidating to my needs!!! would definelty recommend…read morethem!! grounds kept very clean and it is a very safe enviornment..

Beware of non communication from these people. I moved to Hawaii, left my credit card on file. I…read moreleft my card at the gas station in Hawaii, got a new card (old card was on auto pay at this storage unit) (30$ a month) and no one contacted me to tell me the card wasnt working. They did not call, they did not text, they did not email, they did not send a letter, what they did was they auctioned off all my belongings of my entire life completely traumatizing me and my son. They sold my baby photos, baby clothes, expensive collectables from my travels around the world, there was a bmx bike, flat screen tvs, beautiful gowns I got in Paris, 10,000$ worth of motorcycle gear. This was not your typical chico storage unit. This is where I come in between my travels because my mom lives here and I never believed that they could be so cruel. I have plenty of money and I do believe they intentionally stole everything in my unit after seeing what was in there. My son drove his car all the way from Florida to find out everything had been sold. No one contacted me about anything! They are dishonest and unethical. Dont store here if you care about anything in your unit.

Guy at the counter today was informative and kind, rates are good and facility is safe and clean!read more

We let the office know ahead of time that we would be moving stuff this weekend. The person working…read moreleft 4 hours early and would not come back to get us our keys. The person who finally gave us a call back after an hour of calling was rude and unhelpful.

Great service and price for storing my boat at. Always very friendly and helpful with pulling out…read moremy boat for the day .

I have stored my class A RV here for two years, and there has never been any problems, Shawn will…read morestart my rig monthly, and assure the batteries are at full charge. There are cleaning and waxing services also available. He also assisted when I needed new batteries by taking me to the nearest battery vendor. Fiberglass RV's don't do well in the high heat of this area. The Yard storage center provides the best storage solution and service around. They will arrange storage for most of the stuff you can't fit in your garage.

MY LOCK WAS CUT AND HALF OF MY STUFF WAS STOLEN…read more The first time I rented a storage space there, the place had recently opened. The owner or manager lived there on site with his wife and was extremely nice. He was so helpful and easy to talk to; really made you feel like you picked the right place. So, I went back. Because I was a returning customer they did not charge me a deposit fee, which was nice. Good feelings stopped there. Somewhere along the line they hired some young people whom were not very competent. Extra Storage does not send you a bill, instead they call you on or about the 8th to tell you your bill is due by the 10th. If you want a bill sent to you then you have to pay an additional monthly fee. This was soooo frustrating. There were a few times that one of the incompetent employees recorded that he had called me when he DID NOT. So then I got charged a late fee. I kept my stuff there for three years. I had everything in there I owned minus clothes and books. Stuff from childhood, stuff from traveling, you know, MY STUFF. I paid just over $2200 to keep my stuff at a gated place under lock and key. Supposedly someone stays on site, supposedly there are video cameras... My lock and my neighbors lock was cut. I had everything stolen except 4 boxes and my furniture. As you could imagine, I was very upset. I'm still upset. There was nothing I could do because Extra Storage was not liable and I didn't have insurance. Extra Storage never apologized. They never returned my phone calls. They did nothing at all.

Great ways to save, 11 day grace period rocks! auto pay available, clean and kinda hiddenread more