Excellent clean storage units with a secure gate. The onsite manager is very friendly, and keeps…read morethe storage area and front area immaculate.

Very clean property with polite staff. I had to get a unit from out of state and they accommodated…read moremy needs. Their prices are competitive and I feel my belongings are safe. Convenient online bill pay. I'm glad to be doing business with them.

I am in the process of purchasing a home. I sold my house in the East Bay and bought a home here…read morein Chico. Had to put my belongings in storage. The rates were outrageous in Chico and the customer service was horrible. The customer service at Extra Storage, on Skyway in Paradise, was excellent. She was friendly, greeted us and very professional. She told us the various sizes and rates for our needs and did not make us feel like we were being gouged, unlike the other facilities in Chico.

We recently rented this out for my sister and her college items. Pretty chill place. It's…read moreunfortunately not climate controlled so that's a bummer but otherwise the price you are paying is great. A great bang for your buck. The owner is very helpful and knowledgeable. I called to ask for the rates and she helped me very quickly. I ended up renting the same day.

Very nice, clean and VERY secure storage yard. Would definitely use again for my storage needs.read more

I have had a unit for many years. Their security is the best! The staff is friendly. When my…read morehusband was in the hospital with heart issues, I called and they were understanding and didn't charge a late fee. I can't say everything good about this business. I know I wouldn't want to use any other storage business.

Steve was very helpful and respectful Also offered some treats and water i highly recommend this…read morestorage facility also affordable!

After calling many many, yes many, storage facilities in Chico and surrounding areas to no avail, I…read morewanted to say how impressed I was with Matthew's customer service at Longfellow Self Storage! I was needing a storage unit in June or July for my son, a college student, and was seriously getting worried that we would not be able to secure one. Matthew put us on their waiting list. A couple weeks later, Matthew called me (I didn't have to keep calling him and asking for updates) and said one was available beginning June 1. Needless to say, I was thrilled, and we now have a storage unit. This type of customer service is becoming very rare these days! Matthew is knowledgable, professional, helpful, and just plain courteous and respectful! Thank you Matthew! We are so grateful, and I will recommend LSS to anyone, as will my son!

Thank you so much for making my moving experience smooth and stress free. CJ was great and made…read moresure that all my questions were answered and was very patient as I had never moved by myself before. Communication through the whole process and clear and they were always promptly responsive to every question and relayed every update in relation to all scheduling of my move. Movers were great! I packed most of my belongings and left the dishes/glasses/pictures up to them (I wasn't confident in my packing ability with those items). Everything arrived in one piece! I highly recommend this company! Thank you again.

Guys were great, professional, happy, friendly.... you name it. They helped us with some packing…read moreand loaded extra stuff that we weren't expecting. Very careful with our items. We ran a little over an 8-hr shift which was on me, AND they got us unloaded! Josh was the lead guy for this move along with his crew of 7, and all were great. I have recommended them to our realtor, as well as the buyer of our previous home. Competitive rate as well.

Lady at the front desk was super unhelpful and really rude. She was against letting me have a…read morecompany come clean out my unit and made it very difficult for me to close it out. She kept telling me that they would change me $5,200 if I left it but she was making it difficult to have it cleared out as if she was trying to get to charge me the $5,200.

Rented a unit here from 2010-2022. Loved Lila and the fact that this place was very well taken care…read moreof. In 2018 my storage was the only thing that survived the Butte fire. I was shocked and very happy. The rates were very reasonable even when new management took over.

This has got to be the friendliest and most customer service oriented self storage facility in the…read moreBay Area The manager at this location, Jediah, is the best. I've worked with her for several years now and have found her responsiveness, professionalism and diligence to be top notch. A message to the Security 1st Self Storage owners,l : a big congratulations to you all for your management at this location on Stockton Ave. in San Jose. You have chosen the right team.

From the owner: Give us a call or come on over and take a look at our conveniently located Oroville storage units…read more We will be happy to help you choose the right one for you.

Dear, Michael from Skyway Self Storage, Property Management…read more At a small-town storage facility in Chico Ca, a kind manager named Mike made it his life's mission to serve not customers, but souls. One afternoon, September 9th 2025 arrived, carrying my life in 6 bags and 1 guitar to never return to the crowded concert jungle called Los Angeles. I looked for the cheapest unit in town and they seemed to all be around the same price. Yet, Mike called me as a follow up call to my previous calls around town, his suggestions were incredible, whimsical almost. I trust my stuff being here since Michael is managing allowing me to feel safe and comfortable. Together at Skyway Self Storage, they are transforming the storage facility industry into a sanctuary for anyone starting over, schooling, or passing through proving that sometimes, the greatest acts of service don't come from strength, but from love and storage without condition.

Please note that this storage facility is no longer family-owned, despite what is still advertised…read moreonline. It was recently acquired by a large investor based in the Bay Area. Since the acquisition, rental rates have been increasing regularly to align with Bay Area pricing--effectively pricing out many local residents. This is particularly concerning given that many tenants began renting units here after the Camp Fire and rely on the facility for long-term storage. For example, a 9x30 unit that previously cost $100 per month now rents for $253, even with a "web deal." Although the facility claims to have 24-hour video surveillance, this is misleading. The current cameras are non-functional dummy units and the previous manager removed her own surveillance equipment when she vacated. Security is minimal after 5 PM, when the on-site manager--who commutes from Yuba City--leaves for the day. In addition, the facility's gate access system has not been updated. The entry code remains unchanged, and there is no card-based access system in place. This means that former tenants can still access the property at any time, making the facility vulnerable between 5 PM and 9 AM. It's also worth noting that multiple positive reviews appeared online on the same day about four weeks ago--some even using outdated photos from the old website--suggesting an attempt to artificially boost the facility's reputation. In summary, the new ownership has prioritized profits over community, disregarding the needs and safety of long-standing local tenants. It's a disappointing shift for the Chico community and nearby areas that rely on this facility. Store at your own risk.

Since StoragePro has bought and taken over management of this place, it's gotten to be a lets…read more"fleece the regulars on pricing" money grab. Leah, the manager is wonderful but her hands are tied. Next door @ North Fork Storage (a new facility) they quoted me a 12x15 for $130 per month. I'll factually highlight that they're gauging. I've been a customer for 6+ years. I rented a 10 x 15 in 2021 that cost me $110 a year and if I paid The entire year at once I got one month free. This brought the price to about $100 a month. Four years later they are charging me $164 a month. That's a 64% increase in four years (an average of 16% per year!) Even Biden, and his lousy policies, didn't produce that kind of inflation, he's at 5.2%! So airport Storage, which has no real consumable material costs, is charging a good customer 300% the inflation rate during the Biden administration. This is nothing but a money grab, and especially shady as hell since when I called their service center I can rent the same 10x15 unit today for $147 per month at the same facility. So they're just sticking it to us. Stay away from this place. They're price gauging

We rented a storage unit and it was a great experience. Flew through the paperwork and the lady was…read moreextremely helpful and nice.

Not too classy to say the least. The girl had horrible customer service skills as she clearly was…read moreonly talking to my bf, didn't acknowledge me one time.