Amazing customer service! Got back after inquiring about a unit the next day and received the unit the same day!

I am posting this review based on my experience trying to get Cubix Asset Management to respond regarding a serious issue at Skyway Self Storage in Chico. My storage unit at Skyway was burglarized and property was stolen. I had been told at move-in that security cameras were functional and that walkthroughs were done daily at close of business. The facility's website also repeatedly advertised 24/7 security cameras / 24/7 video surveillance. After the burglary, I learned that the cameras near my unit were apparently not connected to Wi-Fi, and there was no useful footage available. I repeatedly requested basic claim information: ownership contact, insurance information, preservation of video/access logs, and a substantive response. I also contacted Cubix through a general contact account because of its apparent involvement with the facility. No meaningful response followed. Meanwhile, my same unit was later targeted again in a second attempted break-in, where the bracket securing the lock had been cut. I was eventually referred to Nestor Campos, Cubix's regional manager, who said he was waiting to hear back regarding insurance information and next steps. I followed up again. Still no insurance information, no explanation, no meaningful response, and no accountability. At one point, documents in the payment portal, including my lease, appeared to have links removed or disabled, preventing me from downloading or viewing them during an active dispute. In my opinion, the handling of this matter has felt dismissive, evasive, and in bad faith. A company involved in managing or overseeing storage facilities should not advertise security, fail to provide usable security footage when a tenant is burglarized, ignore preservation and insurance requests, and then leave the tenant chasing basic information for months. If Cubix is not the proper party, it could have simply said so and directed me to the correct owner, insurer, or claims contact. Instead, the silence and lack of accountability have been the most consistent part of this entire process. Based on this experience, I would be extremely cautious dealing with Cubix Asset Management or any facility connected to them. Before renting at a property they manage or oversee, I would ask: Who actually owns the facility? Who manages claims? What insurance contact is provided after a loss? Are the cameras actually connected and recording? Who preserves footage and access logs? Can tenants reach anyone with authority when something goes wrong? My experience has been that getting answers to those questions after a loss is nearly impossible. read more

Dear, Michael from Skyway Self Storage, Property Management At a small-town storage facility in Chico Ca, a kind manager named Mike made it his life's mission to serve not customers, but souls. One afternoon, September 9th 2025 arrived, carrying my life in 6 bags and 1 guitar to never return to the crowded concert jungle called Los Angeles. I looked for the cheapest unit in town and they seemed to all be around the same price. Yet, Mike called me as a follow up call to my previous calls around town, his suggestions were incredible, whimsical almost. I trust my stuff being here since Michael is managing allowing me to feel safe and comfortable. Together at Skyway Self Storage, they are transforming the storage facility industry into a sanctuary for anyone starting over, schooling, or passing through proving that sometimes, the greatest acts of service don't come from strength, but from love and storage without condition. read more

Please note that this storage facility is no longer family-owned, despite what is still advertised online. It was recently acquired by a large investor based in the Bay Area. Since the acquisition, rental rates have been increasing regularly to align with Bay Area pricing--effectively pricing out many local residents. This is particularly concerning given that many tenants began renting units here after the Camp Fire and rely on the facility for long-term storage. For example, a 9x30 unit that previously cost $100 per month now rents for $253, even with a "web deal." Although the facility claims to have 24-hour video surveillance, this is misleading. The current cameras are non-functional dummy units and the previous manager removed her own surveillance equipment when she vacated. Security is minimal after 5 PM, when the on-site manager--who commutes from Yuba City--leaves for the day. In addition, the facility's gate access system has not been updated. The entry code remains unchanged, and there is no card-based access system in place. This means that former tenants can still access the property at any time, making the facility vulnerable between 5 PM and 9 AM. It's also worth noting that multiple positive reviews appeared online on the same day about four weeks ago--some even using outdated photos from the old website--suggesting an attempt to artificially boost the facility's reputation. In summary, the new ownership has prioritized profits over community, disregarding the needs and safety of long-standing local tenants. It's a disappointing shift for the Chico community and nearby areas that rely on this facility. Store at your own risk. read more

Great, reasonable storage. Nice people. Locally owned. Easy location and easy to move into. Access/gate is limited, so be aware of that. Very dry storage and well kept. You can feel secure with storing your treasures. No worries! read more

This is my first experience with public storage. Thankfully all has gone very smoothly, staff (Danielle) is friendly and professional. I feel safe while I'm there. Easy in and out access to my storage unit. And I'm really glad at how well the grounds are maintained, nice and clean. read more

They didn't have a unit available with climate control, but they actually recommended another place in town that did have it. They also pointed out that the other place would be the only one to have it and although I double-checked for myself I found it to be true. It's cool that they sent me to a competitor rather than trying to make a sale on a unit that didn't fit my needs. read more

I have been at Skyway Self Storage for 2 yrs and they have always been terrific. They helped me figure out what size unit I needed for an odd assortment of furniture and have been generally helpful throughout. I haven't had any problems with the gate nor any problems getting hold of someone. read more

My gate code would not work so I called and no one answered the phone. Bad service, bad gate. The storage was comparable for the price otherwise. read more