Rented from them for about 7 years now. Never had issues with the owners. I have had multiple units. Now down to one. I even left one in less good shape than I got it (putting it nicely) and they gave me my deposit back! Stored my boats and hotrods there, safe and secure. As for the other reviews; clearly they are resentful and not super helpful. Probably just self entitled Californian people. Doesn't matter much: they are at capacity. On the nicer side of town. Pleasantly doing good business. read more

Spend your money elsewhere, don't pay for RUDE treatment. A storage in Chico is a storage at the end of the day, this place is nothing special. Nice facility with decent rules. NOT nice people running it and they overly enforce those rules, for what reason, I'm not sure. We needed a storage so we could have everything in one spot a couple week before we relocated to the bay area. Everything was smooth until move out day. We had professional movers helping us, they entered the gate behind another car while I was settling paperwork in the office. The gentleman in the office made a HUGE dramatic scene about them "not using the gate card". He stated that, in the event one of our movers "opened someone elses storage or something was stolen" we would be held liable, as they were illegally on the premises because they didn't swipe a key card according to him. This sounds like something made up, but I apologized and let him know we were unaware of that rule and it wouldn't happen again. I guess my apology for our honest mistake wasn't enough because he followed us out to our unit and confronted the movers. He scalded them like young children who had knowingly broken rules. It was, in my opinion embarrassing for all involved. I felt bad for the movers because they were hired to be there to help. It wasn't their fault and he couldn't give anyone a break. I apologized over and over again once he left, it wasn't right of him. His tone was forceful and snide. Adults have zero business speaking to other adults that way. He treated them like criminals.They didn't break into the storage facility, it was the first time any of them had heard "the rule" of not entering behind another car. The gate was left open at one point during the evening and he made the humongous semi wait and drive thru the other side. Don't get me wrong, I understand the need for gate codes and key cards. Safety in this day and age are very important. With that being said, there is a fine line when enforcing rules and being on a power trip. He needs to watch the way he interacts with people, being rude is bad for business and I will never recommend this place to anyone I know because of him. Also, there is a woman who also takes an annoyed tone with people. I was trying to move out and her final words to me were "you better sweep it out and leave it the way you got it or you'll be charged 20$". Treat people the way you want to be treated. End of story. read more

Clean, secure storage with friendly, responsive managers on site. Highly recommended!

Awesome place! Very nice managers and great security!! Wouldn't choose any other place! Weird lady running the front desk though...

I thought Eaton road was a great place until I seen how the staff treats their customers. I had a two units there for the last three years and did thought they Closed at ten well as I was done loading the my card did not work so I checked there website an it has no posted hours well Eaton road closes at 9 I was 20 min late the staff were there and finally came out I asked her if she can let me and my 2 Uhaul's out the gate and she says no I asked why not I told I thought you closed 10 and in the last three years I've never been late on a payment and this my first time I ever did this I was only 20 min late and the staff member lied to me directly saying that she went at round telling everyone they close at nine I said you neVer told me that or even passed me I saiD so I havE to sleep here all night she said straight out take an Uber or give me money I said how much she said fifty dollars I ok and she said it better cash I said are you serious and she lied to me again saying she had no way to let me Out well after I said I was going to call the police for holding us hostage we'll an hour and ten min later I got a call from the staff with a man in the back ground yelling dum fuck you piece of shiT ass hole and much more all this for 20 min at the end she said we're getting thirty day notices I looked up laws and this is absolutely illegal read more

I felt my stuff was very safe. Alarms on all the units. BUT.. watch out for the disturbed woman manager. She is off her rocker. I was trying to move out and she got right in the middle of it. Yelling at my perfessional movers and telling them how to do their job. Even threatened to sue us all. Crazy lady beware. read more

GREAT storage facility, with an amazingly friendly older couple in the office, so someone is almost always there during office hours. They also have a mail slot by the door to pay after hours. The units are priced reasonably, (based on my personal research from calling around to over 20 storages, pricing units of the size I have & the next sizes up and down, as well as other features such as security, moisture & flooding issues, pest control, etc. I find this place to have the lowest cost compared to other units of this size with the same or similar security, but this place has many more great features other facilities didn't have.. Also, these units are newer, so built better. So here's a breakdown of what I look for & love most about this place (sorry if some info is repeated).. The security at this storage is top notch, with individual alarms on each unit, as well as a secure surrounding with cameras everywhere too.. The staff (owners maybe) are very nice, friendly, and understand if you are late with rent. The late fees are very low and reasonable.. They are honest and reliable.. The units are very clean, free of moisture and pests. Which is very important to me. Plus rent is due on the 1st, but they give you till the 10th to pay before the late fees start... These are all very important things to me personally when getting a storage unit. I couldn't have found a better fit. I have had a storage with them for about 2 years now and don't plan on giving it up soon.. In the last 20 yrs I've had 5 or 6 different units, at various storage facilities around town, and I can honestly say, hands down, this one is by far the best one I've ever had all around. It really does have anything and everything I could ask for!! read more