Thank you so much for making my moving experience smooth and stress free. CJ was great and made…read moresure that all my questions were answered and was very patient as I had never moved by myself before. Communication through the whole process and clear and they were always promptly responsive to every question and relayed every update in relation to all scheduling of my move. Movers were great! I packed most of my belongings and left the dishes/glasses/pictures up to them (I wasn't confident in my packing ability with those items). Everything arrived in one piece! I highly recommend this company! Thank you again.

Guys were great, professional, happy, friendly.... you name it. They helped us with some packing…read moreand loaded extra stuff that we weren't expecting. Very careful with our items. We ran a little over an 8-hr shift which was on me, AND they got us unloaded! Josh was the lead guy for this move along with his crew of 7, and all were great. I have recommended them to our realtor, as well as the buyer of our previous home. Competitive rate as well.

Since StoragePro has bought and taken over management of this place, it's gotten to be a lets…read more"fleece the regulars on pricing" money grab. Leah, the manager is wonderful but her hands are tied. Next door @ North Fork Storage (a new facility) they quoted me a 12x15 for $130 per month. I'll factually highlight that they're gauging. I've been a customer for 6+ years. I rented a 10 x 15 in 2021 that cost me $110 a year and if I paid The entire year at once I got one month free. This brought the price to about $100 a month. Four years later they are charging me $164 a month. That's a 64% increase in four years (an average of 16% per year!) Even Biden, and his lousy policies, didn't produce that kind of inflation, he's at 5.2%! So airport Storage, which has no real consumable material costs, is charging a good customer 300% the inflation rate during the Biden administration. This is nothing but a money grab, and especially shady as hell since when I called their service center I can rent the same 10x15 unit today for $147 per month at the same facility. So they're just sticking it to us. Stay away from this place. They're price gauging

We rented a storage unit and it was a great experience. Flew through the paperwork and the lady was…read moreextremely helpful and nice.

Very nice, clean and VERY secure storage yard. Would definitely use again for my storage needs.read more

I have had a unit for many years. Their security is the best! The staff is friendly. When my…read morehusband was in the hospital with heart issues, I called and they were understanding and didn't charge a late fee. I can't say everything good about this business. I know I wouldn't want to use any other storage business.

The prices are great and the staff is really nice and helpful! The place is also clean and easy to…read moreget to. Have been here for a while now and am very happy with the facility. Would recommend it to anyone.

I had my LIFE there for a few years while I was overseas and they said "we know about traveling so…read moredon't worry you belongings are safe ( about 20k worth of music gear and family pictures, etc.) well. they screwed up and sent the wrong info to my bank for payment ( I have the bank documents) so exactly 90 days later they SOLD MY STORAGE!! When I called them they were VERY rude and said "well, we waited the 90 days required by law, it's not our fault you were overseas" needless to say no lawyer will take the case so I GOT SCREWED OUTTA ALOT OF GEAR AND MY WHOLE FAMILY HISTORY! and they didn't give a rats ars.....

Best place in town…read more Cheap, clean, and courteous.

From the owner: Esplanade Mini Storage offers 614 clean, convenient and completely secure ground level storage…read moreunits, consisting of either drive-up or hallway units and ranging in size from compact units for your small personal items like extra clothes, office documents, sports equipment, etc., to large ones suitable for boat or car storage. You can store your valuables with us for a short specified time, during a move, college, deployment or on a long-term basis. We think of everything so you don't have to. For a stress-free self storage, leave it to us.

Steve was very helpful and respectful Also offered some treats and water i highly recommend this…read morestorage facility also affordable!

After calling many many, yes many, storage facilities in Chico and surrounding areas to no avail, I…read morewanted to say how impressed I was with Matthew's customer service at Longfellow Self Storage! I was needing a storage unit in June or July for my son, a college student, and was seriously getting worried that we would not be able to secure one. Matthew put us on their waiting list. A couple weeks later, Matthew called me (I didn't have to keep calling him and asking for updates) and said one was available beginning June 1. Needless to say, I was thrilled, and we now have a storage unit. This type of customer service is becoming very rare these days! Matthew is knowledgable, professional, helpful, and just plain courteous and respectful! Thank you Matthew! We are so grateful, and I will recommend LSS to anyone, as will my son!

Rented from them for about 7 years now. Never had issues with the owners…read more I have had multiple units. Now down to one. I even left one in less good shape than I got it (putting it nicely) and they gave me my deposit back! Stored my boats and hotrods there, safe and secure. As for the other reviews; clearly they are resentful and not super helpful. Probably just self entitled Californian people. Doesn't matter much: they are at capacity. On the nicer side of town. Pleasantly doing good business.

Spend your money elsewhere, don't pay for RUDE treatment. A storage in Chico is a storage at the…read moreend of the day, this place is nothing special. Nice facility with decent rules. NOT nice people running it and they overly enforce those rules, for what reason, I'm not sure. We needed a storage so we could have everything in one spot a couple week before we relocated to the bay area. Everything was smooth until move out day. We had professional movers helping us, they entered the gate behind another car while I was settling paperwork in the office. The gentleman in the office made a HUGE dramatic scene about them "not using the gate card". He stated that, in the event one of our movers "opened someone elses storage or something was stolen" we would be held liable, as they were illegally on the premises because they didn't swipe a key card according to him. This sounds like something made up, but I apologized and let him know we were unaware of that rule and it wouldn't happen again. I guess my apology for our honest mistake wasn't enough because he followed us out to our unit and confronted the movers. He scalded them like young children who had knowingly broken rules. It was, in my opinion embarrassing for all involved. I felt bad for the movers because they were hired to be there to help. It wasn't their fault and he couldn't give anyone a break. I apologized over and over again once he left, it wasn't right of him. His tone was forceful and snide. Adults have zero business speaking to other adults that way. He treated them like criminals.They didn't break into the storage facility, it was the first time any of them had heard "the rule" of not entering behind another car. The gate was left open at one point during the evening and he made the humongous semi wait and drive thru the other side. Don't get me wrong, I understand the need for gate codes and key cards. Safety in this day and age are very important. With that being said, there is a fine line when enforcing rules and being on a power trip. He needs to watch the way he interacts with people, being rude is bad for business and I will never recommend this place to anyone I know because of him. Also, there is a woman who also takes an annoyed tone with people. I was trying to move out and her final words to me were "you better sweep it out and leave it the way you got it or you'll be charged 20$". Treat people the way you want to be treated. End of story.

I was satisfied with this company for a long time, their staff have been there a long time, the…read moresecurity was good, the premises clean and the price was right. Then, about a year ago, I called to make payment and noticed the next day that the money wasn't getting withdrawn from my bank. I called back and have the same problem again. I was getting frustrated, but I kept my cool. They'd just make weird excuses and tell me it was getting handled. I dealt with three staff there on the phone, all of them had cold attitudes and none of them would let me speak with the owners, who I had no other way to contact, living on the opposite side of the country. Nothing they said to me made any sense, they just kept telling me the payments were fine when nothing was getting charged and they weren't making any effort to prove their claim, they wouldn't send me a receipt, they told me I had to come into the office to get a receipt. I got a friend who was visiting the area to go check my unit for me and she said when she got there, there was a manager's padlock on my unit. The staff all acted scared of her, at 5'2" my friend is very kind and in no way intimidating, and that confirmed my suspicions. I got my stuff out of there as quickly as possible. I gave these people my business for over a decade, paid my rent on time, there was never any question about our transactions, then suddenly, they turned on me for no reason. Draw whatever conclusions you like, I cannot even begin to speculate what the deal is there, I'm just glad I got out when I did.

I would suggest keeping cash receipts to avoid any confusion. It will also prevent unpleasant…read moreinteractions with staff. As for the leaking complaints I have read about, I had two different spaces there and never had an issue with leaks. Until we moved out, I had very much enjoyed my interactions with all staff and had no complaints.

Update....it is now 3 months and I am still getting the runaround from the office manager and…read morebusiness. They refuse to even contact me. I have had to email and call the business numerous times. They took my money without authorization and after notifying them that I had vacated the unit. They claim that the delay in refunding my money is because "the bank takes a long time to do refunds". Office "manager" refused to give me contact information for the owner and claimed he had been in contact with the owner. Not once did this so-called "office manager" contact me. Nor has the owner reached out. In the meantime, I am out the money. Do NOT rent a storage unit from this company. They will charge you for months after you leave and then ignore their obligation to rectify their mistake. The photos online are not at all what their place looks like. It is more like a junk yard. Small claims court is apparently my only recourse. DO NOT rent here!

Love this place. They have a security gate with pin access and a great alarm system. Literally the…read morelowest rates in Chico. I did my research! I will use them again in the future!

I have been here for years And must say , I love this place…read more Super clean and always helpful Chris is the man

Over the past decade, I've had several storage units with this company, the longest running of…read morewhich was an indoor space 12' x 30'. In there I kept a, expensive boat and boat-related items. My experiences with this company have all been very positive since Chris became the manager. First off, the place does feel very secure. Whether I was storing a trailer of large boat outside, or in, I never felt concerned about theft or vandalism. Their security systems are excellent, and inspire confidence. Just as important is their customer service. Chris is always cheerful, upbeat, and goes the extra mile to make us feel valued as customers. I'll never even look at another storage option in Chico. All Secure Storage has earned my admiration and loyalty. Well-done!