Very nice, clean and VERY secure storage yard. Would definitely use again for my storage needs.read more

I have had a unit for many years. Their security is the best! The staff is friendly. When my…read morehusband was in the hospital with heart issues, I called and they were understanding and didn't charge a late fee. I can't say everything good about this business. I know I wouldn't want to use any other storage business.

Steve was very helpful and respectful Also offered some treats and water i highly recommend this…read morestorage facility also affordable!

After calling many many, yes many, storage facilities in Chico and surrounding areas to no avail, I…read morewanted to say how impressed I was with Matthew's customer service at Longfellow Self Storage! I was needing a storage unit in June or July for my son, a college student, and was seriously getting worried that we would not be able to secure one. Matthew put us on their waiting list. A couple weeks later, Matthew called me (I didn't have to keep calling him and asking for updates) and said one was available beginning June 1. Needless to say, I was thrilled, and we now have a storage unit. This type of customer service is becoming very rare these days! Matthew is knowledgable, professional, helpful, and just plain courteous and respectful! Thank you Matthew! We are so grateful, and I will recommend LSS to anyone, as will my son!

Dear, Michael from Skyway Self Storage, Property Management…read more At a small-town storage facility in Chico Ca, a kind manager named Mike made it his life's mission to serve not customers, but souls. One afternoon, September 9th 2025 arrived, carrying my life in 6 bags and 1 guitar to never return to the crowded concert jungle called Los Angeles. I looked for the cheapest unit in town and they seemed to all be around the same price. Yet, Mike called me as a follow up call to my previous calls around town, his suggestions were incredible, whimsical almost. I trust my stuff being here since Michael is managing allowing me to feel safe and comfortable. Together at Skyway Self Storage, they are transforming the storage facility industry into a sanctuary for anyone starting over, schooling, or passing through proving that sometimes, the greatest acts of service don't come from strength, but from love and storage without condition.

Please note that this storage facility is no longer family-owned, despite what is still advertised…read moreonline. It was recently acquired by a large investor based in the Bay Area. Since the acquisition, rental rates have been increasing regularly to align with Bay Area pricing--effectively pricing out many local residents. This is particularly concerning given that many tenants began renting units here after the Camp Fire and rely on the facility for long-term storage. For example, a 9x30 unit that previously cost $100 per month now rents for $253, even with a "web deal." Although the facility claims to have 24-hour video surveillance, this is misleading. The current cameras are non-functional dummy units and the previous manager removed her own surveillance equipment when she vacated. Security is minimal after 5 PM, when the on-site manager--who commutes from Yuba City--leaves for the day. In addition, the facility's gate access system has not been updated. The entry code remains unchanged, and there is no card-based access system in place. This means that former tenants can still access the property at any time, making the facility vulnerable between 5 PM and 9 AM. It's also worth noting that multiple positive reviews appeared online on the same day about four weeks ago--some even using outdated photos from the old website--suggesting an attempt to artificially boost the facility's reputation. In summary, the new ownership has prioritized profits over community, disregarding the needs and safety of long-standing local tenants. It's a disappointing shift for the Chico community and nearby areas that rely on this facility. Store at your own risk.

Thank you so much for making my moving experience smooth and stress free. CJ was great and made…read moresure that all my questions were answered and was very patient as I had never moved by myself before. Communication through the whole process and clear and they were always promptly responsive to every question and relayed every update in relation to all scheduling of my move. Movers were great! I packed most of my belongings and left the dishes/glasses/pictures up to them (I wasn't confident in my packing ability with those items). Everything arrived in one piece! I highly recommend this company! Thank you again.

Guys were great, professional, happy, friendly.... you name it. They helped us with some packing…read moreand loaded extra stuff that we weren't expecting. Very careful with our items. We ran a little over an 8-hr shift which was on me, AND they got us unloaded! Josh was the lead guy for this move along with his crew of 7, and all were great. I have recommended them to our realtor, as well as the buyer of our previous home. Competitive rate as well.

Since StoragePro has bought and taken over management of this place, it's gotten to be a lets…read more"fleece the regulars on pricing" money grab. Leah, the manager is wonderful but her hands are tied. Next door @ North Fork Storage (a new facility) they quoted me a 12x15 for $130 per month. I'll factually highlight that they're gauging. I've been a customer for 6+ years. I rented a 10 x 15 in 2021 that cost me $110 a year and if I paid The entire year at once I got one month free. This brought the price to about $100 a month. Four years later they are charging me $164 a month. That's a 64% increase in four years (an average of 16% per year!) Even Biden, and his lousy policies, didn't produce that kind of inflation, he's at 5.2%! So airport Storage, which has no real consumable material costs, is charging a good customer 300% the inflation rate during the Biden administration. This is nothing but a money grab, and especially shady as hell since when I called their service center I can rent the same 10x15 unit today for $147 per month at the same facility. So they're just sticking it to us. Stay away from this place. They're price gauging

We rented a storage unit and it was a great experience. Flew through the paperwork and the lady was…read moreextremely helpful and nice.

Beware of non communication from these people. I moved to Hawaii, left my credit card on file. I…read moreleft my card at the gas station in Hawaii, got a new card (old card was on auto pay at this storage unit) (30$ a month) and no one contacted me to tell me the card wasnt working. They did not call, they did not text, they did not email, they did not send a letter, what they did was they auctioned off all my belongings of my entire life completely traumatizing me and my son. They sold my baby photos, baby clothes, expensive collectables from my travels around the world, there was a bmx bike, flat screen tvs, beautiful gowns I got in Paris, 10,000$ worth of motorcycle gear. This was not your typical chico storage unit. This is where I come in between my travels because my mom lives here and I never believed that they could be so cruel. I have plenty of money and I do believe they intentionally stole everything in my unit after seeing what was in there. My son drove his car all the way from Florida to find out everything had been sold. No one contacted me about anything! They are dishonest and unethical. Dont store here if you care about anything in your unit.

I rented from Chico U Lock It from March, 2023 until January 4, 2024. The staff is great, the…read morefacility is conveniently located and I found the price reasonable. Thanks!

I rated these folks as middle of the road to ensure I didn't skew their rating too much, but I…read morethink prospective customers should be aware of their customer service...or lack there of. Simply put, I called to inquire about availability. Left a message with my needs. When they called me back, the opening was simply, "you called us, what do you want?" I asked their availability for a unit, and received a curt, "no, we're booked." Right, wrong or indifferent...if you're going to do business with these folks, you should know how they will communicate with you.

From the owner: *Monitored Security Cameras*Electronic Security Access Gate*Enclosed by 11' 6" Cement…read moreWall*Discounts for 6 & 12 Month Leases *Easy Access 7 Days per Week *9 Sizes of Units*No Deposits Required *Free Storage Guide *Complete Moving Supplies *Insurance Available

The prices are great and the staff is really nice and helpful! The place is also clean and easy to…read moreget to. Have been here for a while now and am very happy with the facility. Would recommend it to anyone.

I had my LIFE there for a few years while I was overseas and they said "we know about traveling so…read moredon't worry you belongings are safe ( about 20k worth of music gear and family pictures, etc.) well. they screwed up and sent the wrong info to my bank for payment ( I have the bank documents) so exactly 90 days later they SOLD MY STORAGE!! When I called them they were VERY rude and said "well, we waited the 90 days required by law, it's not our fault you were overseas" needless to say no lawyer will take the case so I GOT SCREWED OUTTA ALOT OF GEAR AND MY WHOLE FAMILY HISTORY! and they didn't give a rats ars.....

Terrible customer service. Inquired on move out date about any sort of refund. It was the 3rd…read more The woman at the office was rude and nasty. Saying no partial refund could be issued. Just to keep a few more of my dollars. Zero empathy. I was a model customer. Never complaining even when I has to pay a late fee. The fees here are cheap, but you get what you pay for. This type of greed is pervasive now

I have had two storage units at this place for over 8 years, as of this month. They keep raising…read morethe price of the units, all the time. I have paid in total $10,420 over this time spam. They failed to notify our offices that there was another price increase. Thus, I owe them $30.00 that is 14 days past due. I just received notice that there is a lien on my storage units. You have to kidding me!! Really!!!