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    Security 1st Self Storage

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm
    Updated 2 months ago

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    Response time

    5 hours

    Response rate

    100%

    Services - Security 1st Self Storage

    Self storage

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    10 months ago

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    U-Haul Moving & Storage of Chico

    U-Haul Moving & Storage of Chico

    (47 reviews)

    Walked in and there were 2 people at the counter. Both made eye contact with me and said nothing…read moreyet they were doing nothing except sitting there staring off into space. No "hello, welcome in, how's it going" ... NOTHING. I was looking around at the boxes trying to figure out why the large boxes didn't have handles (seems odd that only the small boxes have handles when the large boxes are the ones that REALLY need handles). I waited to see if any of the two people would ask if needed help but alas, STILL no customer service. I ended up taking a large box up to the counter and asking where the handles were. One person came out and looked at the boxes and said, "I guess they don't have handles" and went back behind the counter. I grabbed the boxes that I needed, walked up to the counter to purchase them, and when I tapped my card for payment, I was told they don't offer tap. It's either you bring in your physical card or pay cash. So aside from the horrible customer service their business is also in the ice age. Who doesn't have tap to pay as an option at this point??? SUPER ANNOYING. I rarely carry cash nor do I carry the physical cards because they're all stored in my phone to use for TAP PAYMENT. Luckily, I had a couple bucks in my car for parking meters and paid with that. I was asked if I wanted the receipt, I said yes, took it and walked out. No surprise that there was no, "thanks for coming in", "have a good day" or anything else. Literally even the most basic customer service skills are lacking here. Great place to go if you want to be ignored.

    I had rented a storage unit there that had gotten broken into and a bunch of my things were…read morestollen. I was under the impression the units has a security system. Well apparently it doesn't work for crap. Because like 10 different units besides mine also got broken into. They stole all my cool and expensive stuff, lots of things from my dad thats not around anymore. Then to top it off they gave me some uboxes to store my things but they are way too expensive for me and they shipped my things to Redding to make things worse. So now im worried my two tvs are also broken. Dont ever trust them with your valuables when it comes to storage. How does 11 different units get broken into and no alarms went off when they advertised that it has security

    Security 1st Self Storage - selfstorage - Updated May 2026

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