Went in on Dec 26 around 3:00 PM and worked with Ian Johnson... we rented a 18" truck through…read moreBudget (horrible truck) and filled it up for our move to Idaho, early the nest day). Needed a big trailer but there were none at the location (or anywhere in Chico). Ian tried to find trailers in other locations, found one in Orland at a independent garage, but it cost twice as much than through U-Haul directly. Mark Jimenez (regional manager) was there helping out, as the store manager was away. He said he was just up in Magalia CA and there were three trailers there. He offered to go up there and get the trailer (which he did) and bring it back to Chico. At 5:00 I got a phone call from Ian, the trailer was there... come get it! Employees like this need to be recognized for their hard work and customer centered attitude! We were able to fill the trailer and left for Boise at about 7:00 the next morning. Even though we are now in Boise ID, I will continue to use U-Haul here.

Walked in and there were 2 people at the counter. Both made eye contact with me and said nothing…read moreyet they were doing nothing except sitting there staring off into space. No "hello, welcome in, how's it going" ... NOTHING. I was looking around at the boxes trying to figure out why the large boxes didn't have handles (seems odd that only the small boxes have handles when the large boxes are the ones that REALLY need handles). I waited to see if any of the two people would ask if needed help but alas, STILL no customer service. I ended up taking a large box up to the counter and asking where the handles were. One person came out and looked at the boxes and said, "I guess they don't have handles" and went back behind the counter. I grabbed the boxes that I needed, walked up to the counter to purchase them, and when I tapped my card for payment, I was told they don't offer tap. It's either you bring in your physical card or pay cash. So aside from the horrible customer service their business is also in the ice age. Who doesn't have tap to pay as an option at this point??? SUPER ANNOYING. I rarely carry cash nor do I carry the physical cards because they're all stored in my phone to use for TAP PAYMENT. Luckily, I had a couple bucks in my car for parking meters and paid with that. I was asked if I wanted the receipt, I said yes, took it and walked out. No surprise that there was no, "thanks for coming in", "have a good day" or anything else. Literally even the most basic customer service skills are lacking here. Great place to go if you want to be ignored.

The staff is efficient and friendly. The place is well organized. Although they were slightly…read morebusy, they did not rush their customers. Highly recommended.

I have been here numerous times and the staff is always so friendly and quick! Great service!read more

Just fantastic experience! My schedule is hectic as can be…read morethis summer. I got sidetracked yesterday and couldn't make it in until 3:30. I knew office boss needed 1.5 to 2 days for my project, but I needed a 24 hour turn around.....OMG! I was hoping they could accommodate and they did! Not only that and inspector demand a full set of prints from us and office boss delivered on those, literally "Point Blank" as I was picking up my.photos for a funeral i have to attend back in the Midwest, I got the set of plans right then and there! THANK YOU! You listened, empathize, delivered And made my day! Customer service like it used to be!!!!

I needed a laptop plug adapter and one of the staff helped me find exactly the right one. Really…read moreappreciated the customer service.

Used this place to rent a trailer many times before we bought our own. They are friendly, and have…read moregreat customer service. They have moving/packing supplies, and assorted RV parts & accessories also.

Best uhaul guy ever. Always has what we need. Have used him for short and long hauls.read more

Our son graduated this spring after 4 years at UCD and we needed a way to return all his personal…read morestuff to our home in Europe. Pak Mail in Davis made it super easy: we arrived with everything loose, they gave us several options/prices, and then they did all the packing. They were super helpful and I highly recommend them.

Shipping stuff. These guys know how to take care of people with the right choices when you need…read moresomething shipped. Appreciate you guys always being there. They also do fingerprinting if you ever need that service.

I've been to this place a couple times for their notary services and everyone's always been…read morefriendly and expedient.

Stop using the dreaded Post Office! Never a line. Never a headache. Usually open. Service always…read moregood.

Jose the regional Manager was amazing. Very professional and provides more than the standard for…read morethis Business. Just know the entity that holds this unit will communicate and work with you when you need.

I moved out on the first and they charged me for one whole month of rent. They don't pay back…read more Won't pay back.

Terrific place to go to pick up your mail or send mail. people are very nice and professional!…read more Thanks, Matt McKenzie

horrible customer service from Desi the owner. all he cares about is charging you his margin even…read moreif packages don't get delivered. support you local business that puts customers before margin. shame