I recently retired and moved from the Sacramento area to Chico and thought it would be more…read moreefficient to move myself with rented trucks and movers in both locations. How wrong I was. I had driven my rental truck to Chico and waited for the two movers I had hired off of the U-Haul website. In our phone conversation I was assured stairs and heavy objects, including pianos, were not an issue. When I met them, I had great hesitation as to their ability to lift, carry, and move heavy boxes and furniture. The two movers had problems moving simple items out of the truck and took numerous breaks. My teen grandson and I had to start moving boxes and items just to get the truck unpacked. To make matters worse, the furniture dolly holding my very heavy and antique upright piano had broken during transit. Moving it was tremendously difficult and when the movers begin to tell me they could move the piano down the ramp, in spite of the broken dolly, I became very upset and had no faith in their abilities. I quickly Googled movers and Sorenson Moving and Storage came up. I called and asked if anyone could come right away to help and direct the move of my piano and was referred to Rick's son, Richard. I was very upset and I'm sure he could sense my anxiety over the phone and assured me he would have help there immediately. I told the movers not touch the piano until help arrived. True to his word, he arrived with another gentleman, and basically transferred the piano to another furniture dolly. The two of them, with minimal assistance from my hired movers, moved the piano off the trunk, inside my new home, did most of the work to transfer it off the dolly and got it placed where I wanted it. Without this help, I know my piano would have been destroyed. I am so grateful for the help, assistance and expertise these two men brought to my move in spite of the hired movers. I know I have one more move in the future and when that time comes, I will call Sorenson's again, this time to take care of my entire move!

In preparation for an out-of-state move, we contacted several well reviewed businesses here in…read moreChico and asked for quotes. Three of the four did come to our location and were to provide a quote. We did ask for three-four quotes due to the complexities of our move, thank you Covid, and gave everyone the opportunity to put on their thinking caps and come up with figures that made sense and wouldn't put us into one of the cardboard boxes we were moving our things with. Rich Sorenson called prior to our appointment to get a sense of the dates we were thinking about and to be the first on the planet of cell phones to ask where we were located. That never can be a good sign when you're getting ready to hire a moving company, amirite? He showed up without a mask (smack in the middle of Covid). We gave him one of our prepackaged spares since we're a first responder family. He claims he must have left it on the ground at the gas station. Nice. Asked a lot of questions. Took measurements. Seemed checked out (this isn't our first rodeo when it comes to getting estimates and moving). And then crickets. No email. No quote. No phone call. And yes, we did check our spam. Unless he was emailing in broken English from Nigeria, nothing in the spam box was from Sorenson's. I did read another review that spoke of the same net result. I feel bad for the employees who are missing out on work because their estimator is slacking off. But I can't be bothered with making a follow-up call to light a fire under the owner's son's butt when I found some phenomenal out of state movers here locally that were johnny-on-the-spot with their estimates. If you're like us and looking to move out of this godforsaken place, you might want to check out the smaller guys who are working hard to make a name for themselves.

Great service and price for storing my boat at. Always very friendly and helpful with pulling out…read moremy boat for the day .

I have stored my class A RV here for two years, and there has never been any problems, Shawn will…read morestart my rig monthly, and assure the batteries are at full charge. There are cleaning and waxing services also available. He also assisted when I needed new batteries by taking me to the nearest battery vendor. Fiberglass RV's don't do well in the high heat of this area. The Yard storage center provides the best storage solution and service around. They will arrange storage for most of the stuff you can't fit in your garage.

This team is excellent from the parts department to service to the sales Department. They are…read morealways there for your questions with the right answers. The Chico store has the best customer service, friendliest welcome and the best looking equipment of any store in the north valley. If you have more than an acre of land you need a tractor, go see these guys first. They'll be your last stop shop. Thanks Valley Truck and Tractor.

they only have one guy selling and servicing electric zero turn lawnmowers. the guy is only…read moreavailable after 1 pm. this is not how to run a business.

Excellent prices. Quality work. Will be back with all my small engine services. Give them a try,…read moreyou won't be disappointed

I dropped off my mower on a Tuesday. I had told it would be ready by Friday. The mower has already…read morebeen down for a week. We had new parts to order because a was paying for a maintenance service and whatever new parts I needed to get the mower working. I called Friday, no answer I called Saturday no answer then i messaged the business thru the Yelp app and got a response to pick up lower at 1:00. I showed up at 130 and he was still working on it.. he told me he didn't order any new parts and he replaced my blades with better used blades. Changed oil and air filter. That was it. The mower started right up. But when I got it home it wouldn't start. I message the business back and they told me to bring it back tomorrow. They will be there all day. I showed up today to bring the mower back. And the business was closed. Mind you I have a one way 25 minute drive to get to the business and for no one to be there very unprofessional. And it costs me my time and effort. I was carded $80 for the fixes that did work out. And I gave the guy a $20 tip cause I'm trying to build relationships. Im sure I'll need my mower to be serviced again. So I tip. I tried called and messaging but no one is responding. Im not please at all with the service and the run around

This place is Great staff goes beyond what they need to so your belongings are safe . Friendly and…read morekeep this place top shape . No nonsense here professional. Worth every penny I pay . I have had storge for past 30 plus years and this place is 1 out of 3 top best I've had them all over the United States . Just saying looking for a safe place that gives super customers service, this is where you want to be .AAA

Hands down the best in the business! I've had an amazing experience at Best Self Storage! Super…read morefriendly staff, great prices, and a top-notch facility. The units are easy to access. Nicole even helped me with a last-minute unit upgrade without any hassle. Don't bother looking anywhere else, this is the gold standard for storage! I absolutely recommend!! I definitely will be back in the future!

I enjoyed working with these guys. They were very knowledgeable and surprisingly quick with my…read moreproject.

Called just for a quote on welding the tabs onto new axle for a flatbed trailer. Whoever answered…read morethe phone was rude, and needs to get some customer service training. Never provided even a ball park figure.

Clean facility, compassionate service. I have been here about a year and they have always been…read morehelpful and accommodating in stressful times, Like when moving! Definitely recommend!!

This is a great business. They really work to help Their…read morecustomers. I was falling behind in my payments and they waived late fees and worked out a payment plan for me. I would recommend this storage facility. Donna

I didn't like that I was told that they take only certain types of metals until 230 pm when the…read morewebsite says close at 300 I was turned away Returned today 4 days later , with some nonferrous metals with today's price on the markets, between 80.120 I was given .38 per lb. Then was told I would get more in the bay area, we don't buy it that much so we pay less I was told. I WILL NEVER RETURN TO THIS BUISNESS. the folks in front of me in line had the same type of metal and they received 1.00 per lb This place needs an audit badly If the person acting as weighmasterwas a certified weighmaster I don't think he would try to jipp rip or scam a person for fear of losing one license

They lumped all the bare and dirty aluminum together, forgot to add it to the pay ticket, tared…read moretheir cans for an extra 5 lbs, and didn't give the advertised price for mentioning the ad. All of that totaled over $100 loss for us.