In preparation for an out-of-state move, we contacted several well reviewed businesses here in…read moreChico and asked for quotes. Three of the four did come to our location and were to provide a quote. We did ask for three-four quotes due to the complexities of our move, thank you Covid, and gave everyone the opportunity to put on their thinking caps and come up with figures that made sense and wouldn't put us into one of the cardboard boxes we were moving our things with. Rich Sorenson called prior to our appointment to get a sense of the dates we were thinking about and to be the first on the planet of cell phones to ask where we were located. That never can be a good sign when you're getting ready to hire a moving company, amirite? He showed up without a mask (smack in the middle of Covid). We gave him one of our prepackaged spares since we're a first responder family. He claims he must have left it on the ground at the gas station. Nice. Asked a lot of questions. Took measurements. Seemed checked out (this isn't our first rodeo when it comes to getting estimates and moving). And then crickets. No email. No quote. No phone call. And yes, we did check our spam. Unless he was emailing in broken English from Nigeria, nothing in the spam box was from Sorenson's. I did read another review that spoke of the same net result. I feel bad for the employees who are missing out on work because their estimator is slacking off. But I can't be bothered with making a follow-up call to light a fire under the owner's son's butt when I found some phenomenal out of state movers here locally that were johnny-on-the-spot with their estimates. If you're like us and looking to move out of this godforsaken place, you might want to check out the smaller guys who are working hard to make a name for themselves.

I really wish I could give these guys more stars because the movers are courteous and our…read morebelongings were transported safely, but they made mistakes on each occasion that were frustrating as they cost us time and money, and showed a lack of regard for the customer. Some time back we requested that they move an extremely heavy, upright grand piano into our upstairs apartment. For some reason they didn't believe us on how cumbersome the item is and didn't send enough people, and we had to wait for more guys to come to help lug it up a flight of steps. Thankfully that occurred same day as the item was downstairs outside. Fast forward to moving out. We decided to call them again and though they had notes in their system about the previous move we still made sure to stress it had required five guys last time and is extremely heavy. We also arranged to swap the washer and dryer in our place with ones that were in storage. My husband took time off work to be around for the window they'd arranged and what happens? They send only two people. As no one else was available, we had to wait until later in the week meaning my husband needed to leave work early once more and we had to move the washer and dryer hanging out in our kitchen. We were told to expect a phone call before they were on their way which would give my husband time to head home and that it would be sometime around noon. 11AM rolls around, I'm having some quality lounging time in a towel after showering, and Sorenson's Moving shows up at the door. I explained they were an hour earlier than we'd been told to anticipate and it was deflected with a not so helpful "We didn't know about that." I let my husband know to head home ASAP while they waited outside as I dressed and when he arrived around 11:15 they started moving the piano. By 12:30 things were wrapped up and the person collecting payment was insistent he had to charge the full amount without compensating us at all (they charged us for 1.5 hours at $140 an hour for a total of $210 as they apparently charge double for time spent driving) and stated if we wanted anything for the inconvenience, to contact the owner. We thanked him, passed over a check, and decided against pursuing it further as we're pretty busy due to leaving the state in a few days. The items were moved without damage, the guys moving stuff are polite, but the communication between owner, receptionist, and the movers leaves a lot to be desired. I also find it disappointing that the employees are not empowered enough to be able to make decisions about compensation and that they would tell us to contact the owner instead of making a phone call then and there to ensure their customers are satisfied. Our experience with Sorenson's was extremely underwhelming. Not completely awful, but frustrating enough that I would not use them again unless there were literally no alternatives.

Clean facility, compassionate service. I have been here about a year and they have always been…read morehelpful and accommodating in stressful times, Like when moving! Definitely recommend!!

This is a great business. They really work to help Their…read morecustomers. I was falling behind in my payments and they waived late fees and worked out a payment plan for me. I would recommend this storage facility. Donna

Amazing customer service! Got back after inquiring about a unit the next day and received the unit…read morethe same day!

I am posting this review based on my experience trying to get Cubix Asset Management to respond…read moreregarding a serious issue at Skyway Self Storage in Chico. My storage unit at Skyway was burglarized and property was stolen. I had been told at move-in that security cameras were functional and that walkthroughs were done daily at close of business. The facility's website also repeatedly advertised 24/7 security cameras / 24/7 video surveillance. After the burglary, I learned that the cameras near my unit were apparently not connected to Wi-Fi, and there was no useful footage available. I repeatedly requested basic claim information: ownership contact, insurance information, preservation of video/access logs, and a substantive response. I also contacted Cubix through a general contact account because of its apparent involvement with the facility. No meaningful response followed. Meanwhile, my same unit was later targeted again in a second attempted break-in, where the bracket securing the lock had been cut. I was eventually referred to Nestor Campos, Cubix's regional manager, who said he was waiting to hear back regarding insurance information and next steps. I followed up again. Still no insurance information, no explanation, no meaningful response, and no accountability. At one point, documents in the payment portal, including my lease, appeared to have links removed or disabled, preventing me from downloading or viewing them during an active dispute. In my opinion, the handling of this matter has felt dismissive, evasive, and in bad faith. A company involved in managing or overseeing storage facilities should not advertise security, fail to provide usable security footage when a tenant is burglarized, ignore preservation and insurance requests, and then leave the tenant chasing basic information for months. If Cubix is not the proper party, it could have simply said so and directed me to the correct owner, insurer, or claims contact. Instead, the silence and lack of accountability have been the most consistent part of this entire process. Based on this experience, I would be extremely cautious dealing with Cubix Asset Management or any facility connected to them. Before renting at a property they manage or oversee, I would ask: Who actually owns the facility? Who manages claims? What insurance contact is provided after a loss? Are the cameras actually connected and recording? Who preserves footage and access logs? Can tenants reach anyone with authority when something goes wrong? My experience has been that getting answers to those questions after a loss is nearly impossible.

No indication that this is not covered storage. Wasted trip. Why not include that information?read more

Very nice, clean and VERY secure storage yard. Would definitely use again for my storage needs.read more

Excellent customer service! The mgr went above and beyond. Affordable prices! I recommend this…read morestorage.

Bad business. Owner is a weirdo, showed up 20 mins late, office smells like weed, and he will rip…read moreyou off. Your gate code works half the time, it also seems like there are people straight up living in the storage units so yea don't put your stuff here.

Out of all of the storage options in Grass Valley, I decided to go with Springhill Storage. The…read morefacility is clean, safe and accessible. The customer service was great and I was able to find the size of unit I needed. The move-in process was quick and easy. Thanks to the team and Dave at Springhill Storage!!! :)

Rented a Penske truck from Dave at Springhill Self Storage. I reserved a small truck and after I…read morepicked it up, I realized we would need a bigger size. Took the truck back and Dave worked his magic - helping me get into the correct truck for the job without additional charges/fees. He's professional, pro-active, and has a problem-solving mindset. Very happy with the service. (And the trucks were new/clean & handled well on my interstate drive from CA to WA.)

Great service and price for storing my boat at. Always very friendly and helpful with pulling out…read moremy boat for the day .

I have stored my class A RV here for two years, and there has never been any problems, Shawn will…read morestart my rig monthly, and assure the batteries are at full charge. There are cleaning and waxing services also available. He also assisted when I needed new batteries by taking me to the nearest battery vendor. Fiberglass RV's don't do well in the high heat of this area. The Yard storage center provides the best storage solution and service around. They will arrange storage for most of the stuff you can't fit in your garage.

Ms Krystal is a absolute pleasure to deal with always helpful and kind would rent here again.read more

This has got to be the friendliest and most customer service oriented self storage facility in the…read moreBay Area The manager at this location, Jediah, is the best. I've worked with her for several years now and have found her responsiveness, professionalism and diligence to be top notch. A message to the Security 1st Self Storage owners,l : a big congratulations to you all for your management at this location on Stockton Ave. in San Jose. You have chosen the right team.