HomeWell has provided what has been, without exaggeration, the most consistently disengaged and…read moreineffective caregivers I have ever encountered. Over time, we have cycled through three caregivers and multiple management staff, all demonstrating the same troubling patterns: inattention, lack of basic caregiving skills, and a complete absence of accountability. Families should not be misled by warm introductions or polished three-ring binders filled with mission statements and promises of dedication. The reality could not be further from what is presented. Despite repeated and direct requests--both verbal and written--to management and individual caregivers to remain off their phones during shifts, caregivers remain consumed by personal phone use while my father-in-law, who has dementia, is left sitting in front of the television for hours at a time. I have personally purchased interactive games such as Connect 4, card games, and ping pong, as well as supplies for bird feeders, all with the intention of encouraging engagement and stimulation. None of these efforts have been utilized. Meaningful interaction appears to be considered "too much effort." This is especially frustrating because I know--through firsthand experience--that my father-in-law is far more mentally present and capable than the caregivers recognize. Ten rounds of Connect 4 with him is joyful, engaging, and entirely within his abilities. He is very much alive inside, and he deserves to be treated that way. On February 4, 2026, I visited to check his refrigerator and discovered expired raw eggs dated January 16, 2025, along with multiple other expired perishable items--foods that could have been served to him up to three times a week. This alone raises serious concerns about basic safety and oversight. I arrived at 1:04 p.m. By 1:08 p.m., the caregiver--who had been sitting comfortably on her phone--suddenly made urgent phone calls and left, abandoning her shift nearly an hour early despite being scheduled until 2:00 p.m. I immediately contacted management and, to date, have received no response addressing this clear dereliction of duty. This behavior is consistent with prior experiences. On an earlier occasion, I asked this same caregiver to walk with my father-in-law around the Ballard Senior Center. Instead, she ignored the request and sat on a bench until it was time to be picked up. It is not difficult to understand why she appeared uneasy when I arrived unannounced simply to check a refrigerator--basic oversight exposed ongoing neglect. While the primary legal responsibility lies with his daughter, who travels internationally for extended periods, my husband and I step in when she is away to ensure that his fundamental needs are met: bathing, shaving, walking, social interaction, and a properly stocked and safe refrigerator. Rather than welcoming this involvement, the caregiver and her manager complained to his daughter that I "micromanage" and should "back off." It is astonishing to be criticized for ensuring that a vulnerable adult is properly cared for. HomeWell charges $50 per hour for care. At that rate, families reasonably expect engagement, attentiveness, and respect for the dignity of a person with dementia--not caregivers sitting in chairs on their phones while ignoring their core responsibilities. Unfortunately, my hands are tied. I am not the legal guardian and do not have the authority to hire or dismiss caregivers. However, that limitation does not diminish my obligation to speak up when I witness neglect, safety risks, and systemic failures in care. This is not a matter of personality conflicts or unrealistic expectations. It is about accountability, basic competence, and humane treatment of a vulnerable elder who deserves far better than what HomeWell has consistently provided. I hope your loved ones are never placed in situations where their care and well-being are compromised, as we have experienced with HomeWell.

They were a lifesaver when my mom needed in home care. We had care 12 hours per day. Very…read morereliable.

very professional. they are very sensitive and caring to…read morethe needs we needed addressed. will for sure use them again when needed. feel blessed that we found them !

I'm pissed off and I need to warn other families about Home Instead Seattle. They completely…read morescrewed up caring for my mother who has dementia, and I'm done being polite about it. They kept sending different people every day. My mom has dementia - she needs routine and familiar faces, not a parade of strangers confusing her even more. This made her anxious and upset constantly, but apparently Home Instead doesn't give a shit about what patients actually need. Half these caregivers had zero experience and some didn't even have the required licenses to care for my mom. Are you kidding me? I'm paying you to send qualified people, not random folks off the street who don't know what they're doing. This is my mother's safety we're talking about. I called management multiple times trying to fix this mess. Talked to some woman named Needy who gave me the most fake, corporate apologies I've ever heard. No solutions, no changes, just "sorry you feel that way" bullshit while nothing got better. This company took our money and provided garbage care that made my mom's life worse. They don't care about your loved one - they just want to cash your checks and send whoever's available that day. Don't waste your time or money with Home Instead Seattle. Find a company that actually knows how to care for people with dementia instead of this amateur hour operation.

I stayed in Sagebrook Senior Living in Ballard for two weeks this summer. It was a respite stay so…read moremy wife could go to Kansas to visit her mom. The stay was more than I expected. Residents were wonderful. Introduced themselves to me and asked to sit with them at meals. The medical staff was excellent. I have Multiple Sclerosis and need special care. My wife is a nurse and we had looked at other places but she was not comfortable with leaving me at them. After meeting with the Brookside medical director she said this was the place. All during my stay everyone was making me feel at home. Would recommend Brookside to anyone looking for a place for a parent or themselves.

From the owner: Sagebrook Senior Living at Ballard is an independent living and assisted living senior community in…read moreSeattle, WA. Located in the vibrant Ballard neighborhood of Seattle, our residents enjoy all the luxuries of bigger city living while being in a smaller area with a smaller neighborhood feel. Residents and their families enjoy our prime location near Bergen Place and Mavin's Garden Park . At Sagebrook Senior Living at Ballard, we celebrate every day of retirement. Our dedicated staff believes that every resident has a story worth hearing and it is their stories that makes our community special. We work together to make retirement nothing less than the grand adventure it was meant to be.

Home Care Assistance has supported a 90+ year old client of mine for over 6 years. She is a fussy…read moreone, but HCA has worked miracles to find caregiving teams that met the client's needs. Visitors to the home often commented that she was clearly receiving good care. The time came this week to move the client to a facility and the HCA team supported the client and me to the fullest extent possible to ease that difficult transition. I cannot say enough to thank them for all they have done. I heartily recommend them.

The scheduling and care staff have been extremely reliable and pleasant. My MIL is treated with…read morerespect and dignity at all times. It is the best decision the family has made to support our matriarch.

Never write reviews but Olga deserves it, she has an exceptional understanding of the entire…read morebusiness but even more importantly, she cares about people. She always gives 100% and puts her clients needs first. I trust her with my family and being able to meet our needs in a respectful and timely manner. She is a calming presence and is always there to help with one of the most important decisions you will ever make, taking care of those who took care of us!

From the owner: FREE senior placement services. Long-term Senior care, Adult Family Homes, Assisted living…read moreplacement. Free senior housing referral & consultation. Senior assessment.

I would choose friendly, Ballard-based Ivy Law Group any day over higher priced, slick, larger…read morefirms. They handled my complicated and stressful divorce with skill, dedication, and compassion. I plan on returning to Ivy Law Group for estate planning and any other legal matter that may arise.

I just spent about 15 minutes on a free consultation to ask questions about modifying my child…read moresupport order for post-secondary support. Ruth answered every single question I had with patience and understanding. Clearly, she is very experienced and exceptionally articulate in handing these sensitive types of cases. It was a wonderful consultation - I can't believe I'm writing this about a conversation like this. I can't recommend this firm highly enough. I won't go anywhere else!

I entered the GSC once, on International Make Music Day, when they hosted a ukulele jam session…read more Upon entering, I was warmly greeted and invited to join the others waiting to jam in a room towards the end of the building but directly ahead of the entrance. Staff and residents joined the jam to play, sing and watch. It's so wonderful to see such dedication to their community, offering so many opportunities for their own residents to be a part of something greater, a plethora of activities and time to meet neighbors and friends. Thank you for your service!

We came here for the annual Greenwood Car Show Pancake Breakfast. Such a fun event and the…read morevolunteers are all so friendly and made us feel like we were royalty. For a very small price, we got 2 pancakes, scrambled eggs, fruit and sausage along with OJ, coffee and ice water. The food was awesome! There was just enough to keep us full while we wandered the car show, and it was so very tasty. We are going to make this an every year event! You should try it!

It's a great place to live. Many staff have been here for decades and are super helpful and…read morefriendly. Service has improved greatly since Tranforming Age became a partner. Happy Hour Fridays is always fun. Activities Director is super nice. 97 percent of your neighbors are very sweet.

norse home is a perfect place for those with no family and limited options ..but if you have…read moreanother option ....RUN. much of the staff is nice but the management is ineffectual and self serving. im in assisted living due to a debilitating stroke and in addition to having no knowledge or experience with my type of disability they dont seem to care. they have call buttons, and its included in the bill, but often they dont respond to them....when i complain they suggest i call on the phone.my disability makes that difficult....but thats their reponse....services for assisted living are minimal..sometimes depending on who your aide is and what they are willing or have time to do. some of them have tempers and WILL put their hands on you while no one has hurt me it is demeaning and a rotten power play to use on a disabled person. the food is terrible (overcooked cafeteria food) the dining/kitchen staff is not very experienced but VERY nice and works hard to please.

My compliments to the chefs that prepared the meals for Tuesday, October 13, 2020…read more but not anymore Haven't tasted the chicken yet, but know it is going to be good. I even give my dog a taste or two and I know she would eat the whole meal if I let her, maybe I should order meals for her too (you don't think she is spoiled do you?), that is OK, she is the love of my life. If you have anyone there that would like to walk her she would love it as I am housebound and don't get her out like I used to.....used to go to the dog park everyday, but not any more. Thank you for making my life so my so much happier and easier, and thank you for the nice delivery people, they care, you all care!!!! Terry Logan

I'm not a senior, nor do I play one on t.v. I am however, a volunteer here, and I have to sing the…read morepraises of this senior hangout. This inviting place, just around the corner from the Ballard Locks, is a great place to send your parents, grandparents, neighbors, elders in general. There is a weekday lunch served daily, for just $3 a person. If you're under 60 and want to accompany your grams, it's $6 for you and lunch is pretty much made from scratch, no awful canned slop served here! There are tons of activities, classes, events, trips, and a weekly Wednesday night dinner for $7 per person. They show movies after dinner for $2 a person and a bingo game with a $6 buy-in. Every two months they do RAINBOW BINGO! How cool is that? A drag queen hostess calling bingo in a senior center? Hooray! Nurses come during the week to do free blood pressure/blood sugar screenings and foot care. Did I mention fitness classes? There is even a senior Zumba class, slowed down and geared toward the older set, but still full of energy and joyful Latin jams. There is legal and financial help available and even tax prep. It's so vital that older folks have a resource to keep busy, fulfilled and involved in living and this is a great place to start.