Taking care of a parent can be traumatic, especially when they are fine one moment and the next,…read morethey have fallen and have 5 broken ribs. From there, being rushed to the Hospital ER at Northwest Hospital, to only then be transferred to Harborview Trauma Center. That is what happened to our mother a couple weeks ago. You find yourself in a situation of not knowing if your mom will be able to resume her independent life style that she is so accustomed too. Over the next two days, our mom was evaluated and it was determined that the only way she could avoid going to a Rehabilitation Facility and back to her own apartment, was that she needed 24x7 Care for the first week and we only had a 1/2 day to get things put in place. The folks at HomeWell Care Services are amazing and let us focus on our mother getting better and Kerry Hopkins and crew took over and made sure that our mom had everything she needed to get back to where she needed to be. Kerry Hopkins met with us the night our mom got home and had a Care Giver in place for overnight care and then continued with 24x7 care shifts for the next week. Their staff is amazing and their staffing manager was spot on in getting our mom the right folks with the right skills in place to address all of our mom's need. Kerry Hopkins and her staff at HomeWell Care Services - Seattle are the right solution to ensure that your "Loved Ones" get the best possible care. Mom is slowly getting back to her independent living.

HomeWell has provided what has been, without exaggeration, the most consistently disengaged and…read moreineffective caregivers I have ever encountered. Over time, we have cycled through three caregivers and multiple management staff, all demonstrating the same troubling patterns: inattention, lack of basic caregiving skills, and a complete absence of accountability. Families should not be misled by warm introductions or polished three-ring binders filled with mission statements and promises of dedication. The reality could not be further from what is presented. Despite repeated and direct requests--both verbal and written--to management and individual caregivers to remain off their phones during shifts, caregivers remain consumed by personal phone use while my father-in-law, who has dementia, is left sitting in front of the television for hours at a time. I have personally purchased interactive games such as Connect 4, card games, and ping pong, as well as supplies for bird feeders, all with the intention of encouraging engagement and stimulation. None of these efforts have been utilized. Meaningful interaction appears to be considered "too much effort." This is especially frustrating because I know--through firsthand experience--that my father-in-law is far more mentally present and capable than the caregivers recognize. Ten rounds of Connect 4 with him is joyful, engaging, and entirely within his abilities. He is very much alive inside, and he deserves to be treated that way. On February 4, 2026, I visited to check his refrigerator and discovered expired raw eggs dated January 16, 2025, along with multiple other expired perishable items--foods that could have been served to him up to three times a week. This alone raises serious concerns about basic safety and oversight. I arrived at 1:04 p.m. By 1:08 p.m., the caregiver--who had been sitting comfortably on her phone--suddenly made urgent phone calls and left, abandoning her shift nearly an hour early despite being scheduled until 2:00 p.m. I immediately contacted management and, to date, have received no response addressing this clear dereliction of duty. This behavior is consistent with prior experiences. On an earlier occasion, I asked this same caregiver to walk with my father-in-law around the Ballard Senior Center. Instead, she ignored the request and sat on a bench until it was time to be picked up. It is not difficult to understand why she appeared uneasy when I arrived unannounced simply to check a refrigerator--basic oversight exposed ongoing neglect. While the primary legal responsibility lies with his daughter, who travels internationally for extended periods, my husband and I step in when she is away to ensure that his fundamental needs are met: bathing, shaving, walking, social interaction, and a properly stocked and safe refrigerator. Rather than welcoming this involvement, the caregiver and her manager complained to his daughter that I "micromanage" and should "back off." It is astonishing to be criticized for ensuring that a vulnerable adult is properly cared for. HomeWell charges $50 per hour for care. At that rate, families reasonably expect engagement, attentiveness, and respect for the dignity of a person with dementia--not caregivers sitting in chairs on their phones while ignoring their core responsibilities. Unfortunately, my hands are tied. I am not the legal guardian and do not have the authority to hire or dismiss caregivers. However, that limitation does not diminish my obligation to speak up when I witness neglect, safety risks, and systemic failures in care. This is not a matter of personality conflicts or unrealistic expectations. It is about accountability, basic competence, and humane treatment of a vulnerable elder who deserves far better than what HomeWell has consistently provided. I hope your loved ones are never placed in situations where their care and well-being are compromised, as we have experienced with HomeWell.

very professional. they are very sensitive and caring to…read morethe needs we needed addressed. will for sure use them again when needed. feel blessed that we found them !

I'm pissed off and I need to warn other families about Home Instead Seattle. They completely…read morescrewed up caring for my mother who has dementia, and I'm done being polite about it. They kept sending different people every day. My mom has dementia - she needs routine and familiar faces, not a parade of strangers confusing her even more. This made her anxious and upset constantly, but apparently Home Instead doesn't give a shit about what patients actually need. Half these caregivers had zero experience and some didn't even have the required licenses to care for my mom. Are you kidding me? I'm paying you to send qualified people, not random folks off the street who don't know what they're doing. This is my mother's safety we're talking about. I called management multiple times trying to fix this mess. Talked to some woman named Needy who gave me the most fake, corporate apologies I've ever heard. No solutions, no changes, just "sorry you feel that way" bullshit while nothing got better. This company took our money and provided garbage care that made my mom's life worse. They don't care about your loved one - they just want to cash your checks and send whoever's available that day. Don't waste your time or money with Home Instead Seattle. Find a company that actually knows how to care for people with dementia instead of this amateur hour operation.

Our mother moved to Northgate Senior Care in December 2023, and my brothers and I believe this was…read morethe best decision we've ever made. For a couple of years prior, she had been in other assisted living facilities more like apartment living, where she was isolated and alone, never knowing who would deliver meals or tend to her needs. At Northgate Senior Care, the staff lives onsite, and they are wonderful. In the 8 months she's been there, we've seen her kind of come out of her shell. She eats with others in the home, attends activities like music therapy sing-alongs, and is very happy with the caregivers. They take such amazing care of all the residents. The facility is very welcoming, always super clean, and it always smells like home-cooking! The caregivers are attentive, ready, and willing to do whatever is needed, and they do it with a happy attitude and smiles on their faces. We appreciate them so much for taking such great care of our mom. We feel very fortunate to have found this beautiful home for our mom to live out her life. We rest assured knowing that she gets the care and attention she needs every day. THANK YOU to all of you at Northgate Senior Care!

A good place to attend classes and meet people. Staff is mostly volunteers and helpful.read more

Never write reviews but Olga deserves it, she has an exceptional understanding of the entire…read morebusiness but even more importantly, she cares about people. She always gives 100% and puts her clients needs first. I trust her with my family and being able to meet our needs in a respectful and timely manner. She is a calming presence and is always there to help with one of the most important decisions you will ever make, taking care of those who took care of us!

From the owner: FREE senior placement services. Long-term Senior care, Adult Family Homes, Assisted living…read moreplacement. Free senior housing referral & consultation. Senior assessment.

With a Little Help is a remarkable agency that customizes in-home care for your needs…read more recovering from a broken neck. I need help with bathing, dressing, meal prep, light housekeeping, and completion of some errands. Their staff anticipate your needs, and check in with you to make certain that the job that they have done meets your expectations. In addition to being excellent at the tasks, they did, the two primary nurses assigned to me were exceptional people. They were bright, kind hearts, and were clearly in the right field.

Visited my home for an assessment then told me the did not have any staff available part time…read more Waste of my time.

My mother was recently at Aegis for a month on a respite stay. This was her first experience with…read moreassisted living, and I cannot express how impressed I am with the staff at Aegis. The first point of contact was Joan in Marketing; she was and remains compassionate, honest and has provided many resources for me and my family. She knew from day one that we would not be able to afford permanent residence, and she has assisted with everything from referrals to an elder law firm to placement agencies, as well as providing support and encouragement. My mom's stay at Aegis ended after Thanksgiving, and Joan has still been in contact with me to follow up on my mom's care. The staff: I really doubt there's a better staff anywhere. From the team at the concierge desk (Isumi, Bob, Paul, Ailie), to dining (Sarah, Jenn, Linda,...) to the wonderful care team (Democracy!! Tierra, Monique, Sharon, Kristen, Spencer, Anna, Cole, Alex,.... the list is endless!) and the life enrichment team (Susan! Vince!) and the security team, who I saw daily at 6 am. My mom was in such good hands, and it was plain to see that everyone was truly compassionate, that this was not just a job, but they really care and are compensated well for their hard work. The building is gorgeous, but this is mainly for the families to enjoy. The residents of course love being in such a beautiful home with all these amazing features (the theater! the belfry!), but what really counts is the care. After touring several other assisted living facilities, it was quite plain to see the difference. The Aegis staff truly cares. Yes, they're running a business, but they do not have itchy fingers and dollar signs in their eyes when meeting with you to discuss potential care costs, unlike several other well known assisted living facilities that I won't name. The cost is unfortunate as this really is unattainable for most, but I would strongly recommend this facility to anyone looking for the best place for a family member needing care.

It's a nice facility, but care is substandard. They create a care plan which is designed to charge…read morefor the services needed by the resident, but no accountability for delivering those services. My mother never consistently got the care we were promised (e.g., got one shower per month vs. 3 per week in the plan, almost never wearing her compression socks vs. paying to have these on each day). As well, as someone with dementia, she mostly sat alone in her room. During the sales process we were told how skilled the staff were engaging with dementia residents. We didn't see that after moving in, so would complain, we'd see temporary improvement, but always short lived. Staff turnover is high. There were many really great people that provided good care, but were quickly gone. Ultimately we moved her to an adult family home which was light years better and a fraction of the cost.

I stayed in Sagebrook Senior Living in Ballard for two weeks this summer. It was a respite stay so…read moremy wife could go to Kansas to visit her mom. The stay was more than I expected. Residents were wonderful. Introduced themselves to me and asked to sit with them at meals. The medical staff was excellent. I have Multiple Sclerosis and need special care. My wife is a nurse and we had looked at other places but she was not comfortable with leaving me at them. After meeting with the Brookside medical director she said this was the place. All during my stay everyone was making me feel at home. Would recommend Brookside to anyone looking for a place for a parent or themselves.

From the owner: Sagebrook Senior Living at Ballard is an independent living and assisted living senior community in…read moreSeattle, WA. Located in the vibrant Ballard neighborhood of Seattle, our residents enjoy all the luxuries of bigger city living while being in a smaller area with a smaller neighborhood feel. Residents and their families enjoy our prime location near Bergen Place and Mavin's Garden Park . At Sagebrook Senior Living at Ballard, we celebrate every day of retirement. Our dedicated staff believes that every resident has a story worth hearing and it is their stories that makes our community special. We work together to make retirement nothing less than the grand adventure it was meant to be.

I'm not sure another store like this exists! I went looking for gifts for Mother's Day to help my…read moremom who is getting older, and this was great. The staff was friendly and knowledgeable, and even offered to special order diabetic shoes for me. I'll definitely be back here.

From the owner: Beverly's Daughter is a unique store based on one woman's experience caring for her mother in the…read moreadvanced stages of life. The products in this store help to provide safety and independence to seniors and ease the burden of care for family members.

Home Care Assistance has supported a 90+ year old client of mine for over 6 years. She is a fussy…read moreone, but HCA has worked miracles to find caregiving teams that met the client's needs. Visitors to the home often commented that she was clearly receiving good care. The time came this week to move the client to a facility and the HCA team supported the client and me to the fullest extent possible to ease that difficult transition. I cannot say enough to thank them for all they have done. I heartily recommend them.

The scheduling and care staff have been extremely reliable and pleasant. My MIL is treated with…read morerespect and dignity at all times. It is the best decision the family has made to support our matriarch.

In my last review I groused a bit about the food quality. The food quality has improved markedly…read moresince my last review. While I miss the luxurious buffet, a lingering result of COVID-19 protocols, the prepare to order delivered to table and available for pickup is back up to excellent quality. Put Mirabella on your list of retirement care communities to check out!

My husband and I have lived in a Mirabella apartment since July 2019…read more (I just happened on a negative review that shocked me. ) I initiated a search 5 years ago after falling down stairs twice in our wonderful Ballard house. the transition was fairly easy, much to my surprise. We had an easy move-in and live very comfortably here. There are staff dedicated to moves. The move-in fee was big, but we sold our house, so not a problem. If you move or pass away, a large % of the fee is refunded. We get the equivalent of a big meal a day per person (or 2 small ones) included in our monthly fee, as well as fairly thorough housekeeping every 2 weeks. I don't own a vacumn. They gave us new carpet and I chose to have wood floors for part. On move in, you choose things like wall paint colors, etc. The dining rooms include a casual one where you can pick up meals or choose baked goods etc. I love the staff here. I hire someone to help me above and beyond, but could comfortably manage without if needed. I love to be surrounded by books and have built- in shelves. Maybe you will be lucky and move into a place like mine where the previous occupant did so. We have an electric fireplace. You can move in your furniture at your own expense or find helpful relatives. Parking is an extra fee, tiny if you compare it to city charges. We have a big swimming pool, a smaller warjacuzzi and hot tub, a " Restore "  of items donated or left behind, where I like to shop. It was created by and staffed with wonderful resident volunteers. Lots of programs of all kinds, classes like a writing class I'm fond of. Many other services help, like packages delivered to your apt door. During Covid, they delivered our food. I think you get a certain number of such deliveries a year/ free. They are NOT paying me for this review.