I have been staying at Mirabella's skilled nursing / rehabilitation unit for the past six weeks recovering from several broken bones. The staff overall has been top notch, from the doctors, nurses and certified nursing assistants to the physical/occupational therapists and administrative team. The facility itself is lovely and clean, and the food is consistently excellent--lots of menu choices to suit every diet. I'd like to give a particular shoutout to the nursing staff whose care is always accompanied by a smile, including Shay, Thanh, Sintayehu, Raj, Krishna, Kevin and Dennis; and the amazing physical and occupational therapists who are providing the literal wind beneath my wings: Robbie, Wanda, Pat and Aidan. I honestly don't know what I would have done without their care and encouragement. I still have a way to go, but all of these kind, smart folks have helped make my healing journey as pleasant as possible. read more

One of the few senior/memory care/skilled nursing facilities located in an urban setting. Senior living has spacious rooms, friendly atmosphere, and many amenities including pool, spa, exercise room, business center, movie nights, and more. Food was better before covid, but new box take-out is now available. The beautiful dining room is still open. Able seniors and their guests can readily take public transit to get just about everywhere for very little. Most senior places charge an arm & two legs for transport. There is guest lodging available on site. read more

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BUYER BEWARE! Mirabella has not returned my parents entry fee/deposit. They moved out of their unit in November of 2021. My parents are 93, and vulnerable. They need their life savings returned to cover their living expenses and medical needs in another facility that has more comprehensive assisted living services. read more

Mirabella Seattle is a Life Care Retirement Facility with spacious, beautiful apartments and great amenities to support active senior living. I have lived here for 10 years and find the services excellent and my peer residents caring, intelligent and wonderful friends. read more

We moved to Mirabella 4 years ago after we had looked at other retirement and care facilities in Seattle. Mirabella has exceeded our hopes in several ways. 1) The residents are interesting and fun--a bunch of potential good friends! There are interesting classes, lectures and films. 2) The staff at all levels is efficient and caring. They are responsive to suggestions and complaints. The servers in the dining rooms know our preferences, our favorite foods and the way we like things prepared. And this atmosphere of "knowing" is warm , fun,not rigid. The Administration is not remote. You can walk into the offices and speak to the directors. 3) We looked especially for good work-out facilities. Mirabella has new tread -mills , excellent bikes, and weight machines. The pool is large enough for lap swimming, and the water is safe, but NOT over chlorinated. And the Athletic Director is knowledgeable and helpful. 4) My husband recently had a knee replacement , so he got to experience the excellent care offered by our second floor health care facility. I am currently receiving shoulder physical therapy in this facility. it's a fine thing to be able to get this in the building rather than having to travel to an office. 5) And finally and importantly THE FOOD IS SUPER , beautifully served,healthful and varied regularly. Here you have the impression that all directors , and staff are doing their best to make your experience the best it can be. read more

We moved to Mirabella almost three years ago. We encountered a very warm, friendly welcome from residents and staff. We enjoy the many amenities in the facility including the fitness center and pools/hot tub. We appreciate the very walk-able neighborhood location with access to Lake Union Park, MOHAI, restaurants (when you want a change of scenery from our excellent dining options in house), and other services. We often walk to venues and events downtown but sometimes use the nearby stops for public transport to get to Seattle Center, downtown, Capital Hill or the University District. Mirabella also provides regular town car or bus service to varied shopping, museum, walks, art & cultural events/venues. Fortunately we have not yet had to avail ourselves of the health care services available here, but have heard from other current or former residents that they or their loved ones have had excellent health and/or memory care. The biggest problem we have is making choices from the very many resident planned and presented outings, educational programs and musical performances presented. It's impossible to do everything available. We're very happy to have chosen Mirabella! read more

My mom was at Mirabella twice over the past four months due to some unfortunate circumstances and Brooke Kastens (social worker) was my "go to" for everything I needed for my mom especially due to covid and the inability to visit my mom and help her directly. Clearly this was a particularly challenging time given family members could not be of any assistance to our loved ones. Brooke just took the reigns and was there to help with anything I needed for my mom. She was super Responsive and really went above and beyond. She clearly loves her job and it shows! Hats off to Brooke and the rest of your staff! They made a very difficult set of circumstances much more bearable! read more

In our experience Mirabella skilled nursing is significantly understaffed. Our mother died 24 hours after suffering a serious fall and laying on the floor for several hours. See photos. While she was terminally ill, the fall was a significant set back for her. She was oxygen-dependent and was not on oxygen when they found her (from the notes I saw in the room). A prior time I came to see her in the morning and the oxygen had been off for three hours. The bathing schedule was not followed and we had to ask for her to be assisted in bathing. I strongly urge Mirabella to place video cameras in patient rooms and to ensure they have bed monitors on every patient's bed. The staff that cared for our mother was caring and we have no complaints about them. There simply aren't enough staff and they don't have the staff to monitor appropriately or respond to call lights and it creates a severe risk for loved ones. We want others to not suffer the pain our mother and our family suffered. read more

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Nice independent living facility but dreadful skilled nursing. Understaffed, uncaring nurses and overpriced. Somebody is making a killing (sometimes literally) off these patients. read more

The Mirabella is a lovely retirement living community. For the past three years my father has enjoyed living independently at the Mirabella. Recently due to medication requirements ( diabetes) he requested a room on the assisted living floor. The marketing office notified us that the Mirabella nurse would need to assess him to determine if he was appropriate for assisted living. After the assessment a voice mail was left letting us know that he was not appropriate and would be better served on he skilled nursing floor. I find it interesting that twenty new units are opening on the skilled nursing floor where the cost is much higher and they receive Medicare funds. We are now faced with spending $6000. 00 per month on top of the $3600.00 he pays for his unit. This is all very disheartening. I must concurs with Michael that although the Mirabella professes to provide ongoing levels of care they fail to mention the various constraints. read more

We love Mirabella, our parent is on the memory floor for one year now. It was a hard adjustment for him but our family took/takes an active role visiting many times a week...we have made it our family's '2nd home'... We have celebrations, dinners, hosting visitors there, holidays, birthdays, football games, etc.The staff are incredible...especially the activity directors who truly love their jobs, the head nurse is the kindest person on the face of the earth and has a great sense of humor! Just to name a few...Oh but I have to mention the aides, the athletic trainer, the hair stylist, the cafe managers...the valets, the housekeepers, all our dear friends now! Has it been perfect? No. We did have to learn a bit as we went along, sometimes having to ask more than once on minor things such as the food is fantastic but weekends service can be slow, the catering dept never returned my calls so I had to go to them, it took forever to get name badges for family. But what we've learned this past year is we all need to slow down and just relax, and enjoy life. The important things are getting taken care of properly and positively. You will find a new 2nd home for your family like we have at Mirabella...its a wonderful place, we feel so fortunate! The food is excellent 5 star approximately 85% of the time IMO. The valet service is near perfect. The cleaning of my father's unit is good. Activities are appropriate and fun, I have only heard a few gripes, good variety which is not easy as different levels of care needs Podiatrist and dental cleaning come in, salon is down hall, pool, ping pong, events and just people watching and hanging out. Beautiful outside dining, landscapes are breathtaking and relaxing as are the /0th floor views south and west. Neighborhood walks, hoof it down to Lake Union, area around Amazon offices are like being in a new city, great restaurant choices read more

They told my family they were well equipped to handle dementia patients during the sales process. This turned out to be untrue and they required me to bring in outside help at the cost of over $7,000 per month, on top of their $4,200 per month fee, to help my mother not get lost in their building! BEWARE if you have a loved one with dementia. I strongly urge you to look elsewhere. I wish someone would have warned me. (the food is not as good as they say it is as well- nice views from the 10th floor dining room, but objectively, the food is awful) read more

I can't say enough of the wonderful treatment I have had at Mirabella Seattle. I have been in this facility for four months due to recovering from a bad fracture of my leg. From administration to all of the staff is very professional and caring. The facility is beautiful and the food is great with good healthy choices. They follow excellent safety standards with this pandemic we are dealing with, which was a main factor in my choosing Mirabella for my recovery. I would recommend Mirabella to anyone looking for a great place for recovery and or retirement. read more

We moved here two years ago and continue to be happy that we did. The community was immediately welcoming. The residents are uniformly bright and active. They go out of their way to be friendly. In our time here there have been services that we hoped could be extended. An example can be cited in the use of our two car and two bus services. At first most transportation was limited to day time travel. Many wanted evening service for concerts etc. The staff found a way to coordinate the services so that they could offer evening services without losing what we already had and without raising our monthly fees. Naturally we don't get everything we want but we never did before we moved here either. The food is widely varied and very tasty. The activities are never ending. Music, lectures, entertainment of all kinds, classes.............the list seems endless. They gym is well appointed and, while it is used by many of us, we can usually use the equipment we wish. Recently a new resident joined another and together they reorganized our shop, making it a wonderful place for all kinds of wood working and probably even more than I know about. Leaving our beloved home with many flights of stairs was the right thing to do and we don't look back. Our home is at Mirabella and we are glad. read more

Location is poor. Parking in area is very poor. Surrounded by construction on all sides. Once construction has been completed, the area doesn't have the infrastructure to handle the enormous influx of people and traffic. It's going to be a nightmare. The residents are friendly and there are many staff who are very friendly, helpful and willing to go the extra mile to help residents. This is an upscale facility, but they do charge extra for everything - nothing is included. The rooms are very nice and well sound proofed. It's good for wealthy independent residents. However, dinning and food service is in decline. Not well managed to accommodate residents in decline. Need to be hands on to be certain your loved ones are being cared for properly. Staff is poorly managed - high turnover. Uneasy about having loved ones in assisted living or memory care. Negligence in care. Not enough reliable staff to give consistent care. Not enough staff to cover all areas fully and properly. In general all fees are increasing but service is getting worse. Staffing is a "too many chiefs not enough Indians" situation. Has a "save a penny spend a dollar" kind of feel to the place. Don't trust the management, Pacific Retirement Services or local management as well. We've been here for 5 years and in retrospect I wish we had chosen a better place and cannot give a positive recommendation for Mirabella Seattle. In addition, Home care is very sporadic. There is one reliable in-home care person that shoulders the burden of care when the others don't show up. We are not getting the quantity or quality of care requested. That unreliability leaves me uneasy leaving my loved one alone with the in-home care staff. Our in-homecare is covered by insurance. The management who were responsible for submitting paper work so we could be reimbursed never submitted the paper work, but would lie that they had. After 1 and 1/2 years of letters from the insurance company asking for documents and my own personal enquiries to those responsible including their supervisors, I submitted the paper work myself and only then was reimbursed by the insurance company. There are more and worse transgressions leaving me clear that choosing the Mirabella was a mistake. The entire reason we want a retirement home is for the declining and end of life care where we can feel confident our loved ones are being well looked after. The Mirabella is inadequate for that purpose. That said, even if one is NOT looking for a good end of life facility there are better and far less expensive 5 star condo/apartment places then in the middle of a downtown Seattle Construction site. I could go on, but I think it's important this review get out there so others have some idea of what the Mirabella is really like. read more

If you need to have someone look after an elderly family member this is the nicest place in town. Right on the edge of downtown so close to everything. This place has everything from conceire, pool, town car to take you to and from your destinations, housekeeping, a really nice restaurant and a very friendly and attentive staff. Pet friendly with their own private dog park area. I wouldn't trust a loved one to anyone else! read more

My mother lived at Mirabella for 11 years, and enjoyed every minute of it. The services and activities are top notch, the food is excellent, and the staff always accommodating. read more

Mirabella is a beautiful home care setting for seniors not needing any extra care. Food is great, hotel like setting, everything is good until you move down to the second floor. If you have a parent that is losing their memory and needing extra care, this is not the place for you. I live out of town and no amount of requests can get the care home to call me or email me. I visit regularly and appreciate how many of the staff work hard. But now I have a senior that cries out in the night and there is no care. It is recommended she spend time on a psyche ward for seniors where the will take away all her individual rights. The Mirabella prefers patients who will accept being medicated into silence. They want a home that is quiet and pretty and if you don't fit out you go. Yes, we too double paid for extra care. So devastated and disappointed in our choice of senior care for a 90 year old. Healthy 70 year olds this is the place for you. Just don't get old! read more

My husband and I moved to Mirabella just over a year ago. We are very happy with our apartment. It was great value for the square footage as compared to other facilities we checked out in Seattle. The food is great. The athletic facilities and programs are really helpful to maintaining our health. One thing we like particularly that wasn't true at most retirement communities was the degree to which the programs at Mirabella are resident-driven. Committees of residents determine many of the activities (lifelong learning classes, movie screenings, music performances, in-house art shows, etc.). Management is responsive to resident desires to a degree that we didn't perceive to be the case at the half dozen facilities we investigated. As you will find after you move in to a retirement facility, this is an important and desirable characteristic. read more

Mirabella is a beautiful, clean, well-maintained building. However, don't let the appearance fool you into thinking the skilled nursing facility and care is the same. They say all the "right" things---what you want and expect to hear-- when you tour the facility: that the ratios are great and that your loved one will be treated with respect, dignity and great care. The real experience is quite different. The ratios, particularly during mealtimes, are not what they claim. Another specific is that they boast about their call-button response time. Here, they may respond---as in coming into the patient/resident's room--but then they turn it off (to keep their low response time). Many times my loved one waited 20 or 30 minutes, and sometimes over 40. This is after they claim they have a 7-minute response time! 40 minutes isn't acceptable when you're dealing with patients with incontinence and immobility issues. We also felt the need to hire additional, outside, caregiving help, because we felt the staff care at Mirabella was inadequate. This was an additional, huge expense, one we didn't NEED to do, but one we felt we HAD to do. I urge you to talk to residents and their families here before you register your loved one into skilled nursing at Mirabella. I wish we'd done that. Once there, we met many unhappy families, most of whom had loved ones that were, unfortunately, incapable of being moved. read more

My Mother is 95, in a wheelchair, has diabetes, high blood pressure, and dementia. She has been in the Special Care Unit of Mirabella for almost 2 years. She has had excellent care both physical and emotional. I have been quickly notified of any problems (low blood sugar, a pressure sore on her foot, heart rhythms. When I looked for a place for another relative a few months ago, Mirabella was the right one again. Now, on the 26th of August, I have chosen the Skilled Nursing for my own rehabilitation needs. read more

You bet, it's a gorgeous facility right downtown with ALL THE AMENITIES TO ENGAGE AND INSPIRE residents, which is critical as we age in order to help delay onset of dementia symptoms. Salt water pool? Got it. Quilting machine? That too. For NEW AMAZON TRANSPLANTS, if your elders want to move to be close to you, they're just a walk away from the office. YET MOST IMPORTANT - when I refer clients, I refer to those I consider "partners" that WANT TO COLLABORATE, ARE TRANSPARENT AND TRULY CARE ABOUT RESIDENTS. I've had the opportunity to engage with, and observe, many in leadership at Mirabella: from seeing how Erika Campbell, the Resident Director, shows up in such a genuine way with residents; to Kevin Stallo, Admissions Coordinator for Skilled Nursing and Memory Care, who yesterday took the time and energy to walk me through the complexities and sometimes hidden costs of memory care pricing; to Mandy Curtis, the Assisted Living Director, who is dedicated to supporting her staff and residents in the best way possible. I'm excited for what the future holds with Mirabella and proud to refer clients to them. read more

It's hard to believe anyone would write such a negative review about this lovely facilty. Anyone who wants to stay in a facility that is like a hotel with great care and therapy...this is the place to go. Believe me there is no other facility like this..in addition all rooms are private and great food. read more