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    Nexus Senior Services

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    6 years ago

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    HomeWell Care Services

    HomeWell Care Services

    4.3
    (11 reviews)

    HomeWell has provided what has been, without exaggeration, the most consistently disengaged and…read moreineffective caregivers I have ever encountered. Over time, we have cycled through three caregivers and multiple management staff, all demonstrating the same troubling patterns: inattention, lack of basic caregiving skills, and a complete absence of accountability. Families should not be misled by warm introductions or polished three-ring binders filled with mission statements and promises of dedication. The reality could not be further from what is presented. Despite repeated and direct requests--both verbal and written--to management and individual caregivers to remain off their phones during shifts, caregivers remain consumed by personal phone use while my father-in-law, who has dementia, is left sitting in front of the television for hours at a time. I have personally purchased interactive games such as Connect 4, card games, and ping pong, as well as supplies for bird feeders, all with the intention of encouraging engagement and stimulation. None of these efforts have been utilized. Meaningful interaction appears to be considered "too much effort." This is especially frustrating because I know--through firsthand experience--that my father-in-law is far more mentally present and capable than the caregivers recognize. Ten rounds of Connect 4 with him is joyful, engaging, and entirely within his abilities. He is very much alive inside, and he deserves to be treated that way. On February 4, 2026, I visited to check his refrigerator and discovered expired raw eggs dated January 16, 2025, along with multiple other expired perishable items--foods that could have been served to him up to three times a week. This alone raises serious concerns about basic safety and oversight. I arrived at 1:04 p.m. By 1:08 p.m., the caregiver--who had been sitting comfortably on her phone--suddenly made urgent phone calls and left, abandoning her shift nearly an hour early despite being scheduled until 2:00 p.m. I immediately contacted management and, to date, have received no response addressing this clear dereliction of duty. This behavior is consistent with prior experiences. On an earlier occasion, I asked this same caregiver to walk with my father-in-law around the Ballard Senior Center. Instead, she ignored the request and sat on a bench until it was time to be picked up. It is not difficult to understand why she appeared uneasy when I arrived unannounced simply to check a refrigerator--basic oversight exposed ongoing neglect. While the primary legal responsibility lies with his daughter, who travels internationally for extended periods, my husband and I step in when she is away to ensure that his fundamental needs are met: bathing, shaving, walking, social interaction, and a properly stocked and safe refrigerator. Rather than welcoming this involvement, the caregiver and her manager complained to his daughter that I "micromanage" and should "back off." It is astonishing to be criticized for ensuring that a vulnerable adult is properly cared for. HomeWell charges $50 per hour for care. At that rate, families reasonably expect engagement, attentiveness, and respect for the dignity of a person with dementia--not caregivers sitting in chairs on their phones while ignoring their core responsibilities. Unfortunately, my hands are tied. I am not the legal guardian and do not have the authority to hire or dismiss caregivers. However, that limitation does not diminish my obligation to speak up when I witness neglect, safety risks, and systemic failures in care. This is not a matter of personality conflicts or unrealistic expectations. It is about accountability, basic competence, and humane treatment of a vulnerable elder who deserves far better than what HomeWell has consistently provided. I hope your loved ones are never placed in situations where their care and well-being are compromised, as we have experienced with HomeWell.

    They were a lifesaver when my mom needed in home care. We had care 12 hours per day. Very…read morereliable.

    Home Instead of Seattle

    Home Instead of Seattle

    3.8
    (16 reviews)

    very professional. they are very sensitive and caring to…read morethe needs we needed addressed. will for sure use them again when needed. feel blessed that we found them !

    I'm pissed off and I need to warn other families about Home Instead Seattle. They completely…read morescrewed up caring for my mother who has dementia, and I'm done being polite about it. They kept sending different people every day. My mom has dementia - she needs routine and familiar faces, not a parade of strangers confusing her even more. This made her anxious and upset constantly, but apparently Home Instead doesn't give a shit about what patients actually need. Half these caregivers had zero experience and some didn't even have the required licenses to care for my mom. Are you kidding me? I'm paying you to send qualified people, not random folks off the street who don't know what they're doing. This is my mother's safety we're talking about. I called management multiple times trying to fix this mess. Talked to some woman named Needy who gave me the most fake, corporate apologies I've ever heard. No solutions, no changes, just "sorry you feel that way" bullshit while nothing got better. This company took our money and provided garbage care that made my mom's life worse. They don't care about your loved one - they just want to cash your checks and send whoever's available that day. Don't waste your time or money with Home Instead Seattle. Find a company that actually knows how to care for people with dementia instead of this amateur hour operation.

    The Ballard NW Senior Center

    The Ballard NW Senior Center

    5.0
    (2 reviews)

    My compliments to the chefs that prepared the meals for Tuesday, October 13, 2020…read more but not anymore Haven't tasted the chicken yet, but know it is going to be good. I even give my dog a taste or two and I know she would eat the whole meal if I let her, maybe I should order meals for her too (you don't think she is spoiled do you?), that is OK, she is the love of my life. If you have anyone there that would like to walk her she would love it as I am housebound and don't get her out like I used to.....used to go to the dog park everyday, but not any more. Thank you for making my life so my so much happier and easier, and thank you for the nice delivery people, they care, you all care!!!! Terry Logan

    I'm not a senior, nor do I play one on t.v. I am however, a volunteer here, and I have to sing the…read morepraises of this senior hangout. This inviting place, just around the corner from the Ballard Locks, is a great place to send your parents, grandparents, neighbors, elders in general. There is a weekday lunch served daily, for just $3 a person. If you're under 60 and want to accompany your grams, it's $6 for you and lunch is pretty much made from scratch, no awful canned slop served here! There are tons of activities, classes, events, trips, and a weekly Wednesday night dinner for $7 per person. They show movies after dinner for $2 a person and a bingo game with a $6 buy-in. Every two months they do RAINBOW BINGO! How cool is that? A drag queen hostess calling bingo in a senior center? Hooray! Nurses come during the week to do free blood pressure/blood sugar screenings and foot care. Did I mention fitness classes? There is even a senior Zumba class, slowed down and geared toward the older set, but still full of energy and joyful Latin jams. There is legal and financial help available and even tax prep. It's so vital that older folks have a resource to keep busy, fulfilled and involved in living and this is a great place to start.

    Merrill Gardens at Ballard

    Merrill Gardens at Ballard

    4.9
    (7 reviews)

    This is an incredible community with excellent management and community relations. The facility…read moreitself is a beautiful newer building, with Scandi details such as light woods, very uplifting, beautiful architectural details, lots of light and windows, and overall immersive and convivial common spaces. I found it very pleasant there. Also love the dining area overlooking the atrium. All spaces well designed, well kept, clean, and modern. The apartment rooms are also beautiful spaces with luxe carpets, modern kitchens, and baths, with good amount of storage. The food quality and service could be improved, but we ate at an odd time...2:30 pm on a Saturday. I can't say enough about the people running this... so many activities and the residents themselves are go-getter and so friendly. Beautiful facility ! We worked with the community relations Director and he was wonderful and helped us thru a very stressful process of convincing mom to leave her big house. He really knows how to talk to and relate to older persons, and he so committed and compassionate. He gave us incredible advice all along our journey to find a place for mom to live. He gave us incredible tips, referrals and information to help with the process. My mom chose this place out of all the ones we looked at, but due to timing issues and availability of units and some additional amenities she needed, we went with another wonderful Merrill Gardens property. Do not hesitate to make this your or your loved one's new home!

    My mum has been living independently at Merrill Gardens at Ballard for about 18 months. It's been…read morean excellent, safe & comfortable place for her. She's dealing with progressing memory issues & simply adjusting to being a widow & apartment life. She loves all the staff - from management, the medical director, front desk, dining room, concierge, facilities, & cleaning staff - they are all kind, friendly, fun & supportive - not only to her but to me also. It feels like home to me too. The staff immediately took the time to learn my mums (and my) name and get to know her so she felt welcomed, seen and supported. They go out of their way to accommodate her needs, they are immediately responsive. She has challenges that they have recently found an amazing work around for, which will give her extra support & more purpose in her day. Amazing! She's lived in 2 different apartments in the building & both feel new, clean, fresh, bright. Very comfortable. The location is fantastic - walk a block or so right into the heart of Ballard, grocery store across the street, banks & pharmacy a block away. It's perfect. As soon as I met Ian (community relations director) an Lisa (general manager) when we toured the facility, I knew we had found her next home. They are absolutely wonderful people! Zero pretense - just down to earth, fun & really good at what they do. Transitioning her into the facility was easy (mostly for me) with thanks to how simple the staff made it - a big move after living in your home 30 yrs! Thank you Merrill Gardens at Ballard - you are making this challenging time in my mothers (and my) life so much easier. I also will say that I have spoken to several other Merrill Gardens management & community relations staff at their other locations & have found every one of them to be incredibly helpful, also going out of their way to assist. We are truly appreciative - I have absolutely ZERO hesitations when recommending Merrill Gardens at Ballard.

    Nexus Senior Services - assistedliving - Updated July 2026

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