As much as I appreciate this facility and taking care of my own grandmother, I feel like I've been…read morecompelled to share a concern I have about employers. In particular, I've witnessed disrespectful behavior and discriminatory comments/ actions. Specifically directed towards an employee named Makaela. She always effortlessly and efficiently makes sure my grandmother is taken care of and always goes above and beyond. but with recent witnessed experience, I think she has been treated with unfairness and in my opinion, employees like her shouldn't be taken advantage of, but consider the effort and respect she shows towards others. I hope management takes care of the situation and value employees like her who demonstrate dedication and hard work that it takes to work at a facility like yours

Avoid this place like the plague. The way they treat their employees and residents is disgraceful…read more They have such a high turnover rate with great employees and the corporation itself just doesn't care. My mother-in-law said they blame and chase all the good employees out. They are filled with empty promises and once moved in, management shows no care at all. They act like seniors aren't smart enough to see what is happening. When you can even find a manager, which they haven't had a solid one in a while, they are too busy to take your questions/complaints, etc. The company itself is just about collecting your loved ones rent, they certainly waste no time in slapping on a late fee once you're a day late. The staff - caregivers, receptionist and servers are amazing, but all leave which I can't blame them. The food is not healthy, and the cook seems to think it's chef quality. I wish we did better research as the facility has been put in stop placement before and the company itself owed the Attorney General's office 7 million dollars due to its neglect to residents. Corporate is located in Salem, Oregon, I believe. Avoid all locations for that matter as the article from the AG office held many of their facilities accountable. https://www.atg.wa.gov/news/news-releases/bonaventure-will-pay-7-million-improve-services-10-long-term-care-facilities-wa

MMC is the best Memory Care around. They will communicate with you and support your needs. I'm…read morestill here after almost 6 years!

Absolutely an amazing atmosphere for residents to love! I worked here a few years ago. This memory…read morecare facility has all the need met from the intake department to the very caring care team.

This is a wonderful retirement and assisted living community. Great staff, fantastic food, nice…read moreapartments, more lively than any other I visited. My mother recently moved here and it gives me peace of mind that she is living in such a quality, warm, friendly place.

Very enjoyable tour. Lots to see and the people were very well taken care of by staff !read more

Assisted living, independent living and memory care are the type of care received at the Chateau…read morepacific. Staff is well trained and available to assist residents with several different things. Food is pretty good. Support staff like housekeeping and maintenance is a big plus.

Staff are attentive and know the residents names. Many activities are offered and food is great .read more

Very nice place and all the staff are nice polite and very caring and mindful of everyoneread more

MS does a great job in caring for seniors. That have large apartments and a beautiful garden. The…read moreactivities and food are wonderful.

My parents moved here for two months due to serious health issues. MTP was amazing! An incredibly…read moresupportive and caring team, from Paula and Shannon who reviewed my parents needs to Roger the empathy dog. The food was exceptional, my parents raved about it. My mother enjoyed the activities and the numerous long term residents I met are a testament to the quality of care. Isaac (Who fixes everything and made my dad laugh) , Mei (at the front desk who is so very sweet) and the clean, bright rooms, the friendship and checking in, the ice cream socials made a very difficult time in my parents life much easier. I researched 8 situations, this was a lovely, clean, well maintained, value for the choices in our general area.

If I could give this place zero stars I would. Upon my uncles death my father and I took the over…read moreseeing care of my 105 yr old grand mother. First were phone calls of her being hungry and that when asked for a grilled cheese they only gave her 2 pieces of bread and cheese. Not grilled. Then more happened when her blood pressure spiked to 200. What shocked me was that they asked what to do. DUH TAKE HER TO THE HOSPITAL. like come on. You should be calling us telling us your taking her in not asking what to do. Then when we saw her from the hospital she look homeless. Hair greasy and smelly. She smelt. And cloths ratty. Like come on. It's your job to inform us of her level needs to be upped. Nope to call to let us know she needs more help. When my father went to go see her they wouldn't let him see her. WTF. MIND YOU HE WAS ON THE LIST AND HAS BEEN ABLE TO SEE HER MANY TIMES BEFORE. then when we was able to go into her place cuz we moved her out. He noticed that she had half used feminine pads in the bathroom. Like does anyone check to see if she is clean. These people see her way more then we could and didn't noticed she was looking and smelling bad. And then to call us and. Inform us she needs more care. Nope. They took her money with problem. Now they want us to pay 4,100$ for a month she wasn't there. Not only that. They reported me as a financial predator cuz I put her in a new home that takes waaay better care of her now. Don't I repeat don't leave your loved ones in this place. Even the management can't even take any criticism on what needs to be done. Horrible place.

I am a Senior Housing Consultant and am making this recommendation on my own will and without…read moreremuneration. I have worked for years with Chateau at Bothell Landing. Many of my clients have selected them over the competition and have been very pleased. There is a selection of 3 very separate and distinctively different restaurants to select from. So even the most stringent diet or discerning palate can find a good meal. There are always lots of interesting activities and fun to have. One of my clients got in excellent shape while rehabbing in one of their 2 pools. She was so excited she called me 6 months after she moved in to again thank me. They have an unusual number of staff members that have been there for many years which is very uncommon in the retirenment industry. COVID has changed many of the activities but there is still a great deal to safely do, including a walk along the Sammamish Slough, just down the street.

Our Dad has been at the Chateau Bothell Landing for almost 3 years, and we recently moved him to…read moreMemory Care as his Parkinson's disease worsened, and he needed more assistance and stimulation. Although we were very hesitant to make the change to memory care, we couldn't be more delighted with the unit. All the caregivers are excellent and treat us like family. Heck, we feel like family. I have never seen such an array of stimulating and enriching activities that Violet and the exercise and music therapists Diana and Kaiya provide. And it's written all over the residents' faces when they sing and participate. The movement therapist also is excellent and gets everyone moving with great songs! Additionally, the unit brings in special speakers for enrichment learning and other musicians for great song sessions. Overall, we are so pleased with Memory Care and glad we made the move. And from the looks of Dad's face, he is too!

My Experience at Alderwood: A Journey from Frustration to Genuine Care…read more I recently stayed at Alderwood for rehab and was discharged not long ago. I want to share my honest experience -- the difficult parts, the turning point, and ultimately the reason I left with gratitude. During my first week, I was not thrilled with the care I received. I often felt overlooked. Some staff members -- not all -- seemed rushed, with little interaction or engagement. When I voiced concerns, I felt dismissed rather than heard. I repeatedly asked to speak with the person in charge of the nurses and aides, but she never came. I spoke with the social worker and the administrator, who reassured me they would address my concerns and send the nursing director. Still, she never appeared. My main concern at the time was how my legs were being wrapped. I wanted guidance, reassurance, and proper care. Then the inspectors arrived, and shortly after, I learned the director had been fired. This worried me even more -- if things weren't running well before, what would happen now? A few days later, a gentleman introduced himself as the nurse supervisor. At first, I didn't think much of it. He came in regularly, asking how I was doing and whether I had any issues with my care. I assumed he was just another staff member making rounds. But he kept coming back. He kept asking. And he genuinely listened. I even asked, is there a problem that's why you keep asking these questions? Slowly, I noticed a shift. The staff's attitude improved. They were more attentive, kinder, and more professional. I told him this directly -- that since he started checking in, the entire atmosphere felt different. He told me, the staff here are wonderful. They may just be under pressure but thank you, I will surely let them know. A few days before my discharge, I received a new roommate who struggled with yelling and screaming at night. I understood she couldn't help it, but it made resting and healing extremely difficult. I reported my concerns to management, including to a nurse named Tee, who said she would inform her supervisor. Honestly, I didn't expect anything to happen. My hope was low. I told them not to do anything about it, not even a grievance. I really wanted to just leave then but I physically cant. To my surprise, shortly after reporting the issue, the same gentleman walked in -- and this time he introduced himself as the Director of Nursing. I jokingly gave him an earful for not telling me sooner. His response is something I will never forget. He said: "My actions should speak for themselves. I want my residents to remember me not by name or title, but by how I made them feel." I cried -- tears of relief and gratitude. He apologized for my experience and for the rough night. He offered solutions immediately and even brought me earplugs. When I told him I was worried I wouldn't hear my alarm, he promised that a staff member would wake me up at exactly 7:00 AM -- "like you're in a hotel," he said. And he delivered. All my earlier frustrations were overshadowed by the sincerity, consistency, and compassion shown by the new Director of Nursing. His leadership changed the environment. The therapy team, nurses, and aides became more attentive, more present, and more caring. I left Alderwood feeling heard, supported, and respected. That is why I gave a 5‑star review -- not because everything was perfect from the start, but because the right person stepped in, listened, and transformed my experience. To Umesh social worker, the therapy team, nurses, and aides: thank you. To the Director of Nursing, Joe-mar your actions truly spoke louder than any title ever could. Now that I'm back to working, I've been sharing my experience at Alderwood -- not just the challenges I faced at the beginning, but the incredible turnaround that happened because of the people who truly care.

I'm exceedingly grateful to everyone at Ald. Post-Acute Rehab who took such good care of me while I…read morewas there for about 3 weeks recovering from a bone fracture. From the most expert doctors & administrators to the most basic housekeepers & all of the aides & therapists in between, everyone was amazingly caring, attentive, & good listeners. I appreciated that my roommate on the other side of the beautiful curtain (more on this below) was also treated with so much patience & nurturing; even when I myself might have been getting fed up with her relentless demands & commands, & her significant care needs, all of the staff consistently dealt with her with so much kindness, which was so impressive. Everyone really listened to her as they did to me. I loved that I had so much freedom to stream music, news, movies, etc., at any hour, when of course, sleeping through the night was not really happening due to pain, at least at first. When I worked with the physical & occupational therapists, they really listened to me when I told them I live on the floor (sleeping on a mat, eating at a low Japanese-style table), that my apartment has stairs, & they focussed my therapy on preparing me for my own environment. They supported me in gradually improving, pushing me just enough. I don't see how they could have been better. When I had concerns about diet, the woman in charge of meals & nutrition came & met with me one to one & after that, I received many more extra portions of fresh fruit & yoghurt instead of sugary desserts. I still felt that I was not getting enough vegetables (although in all fairness, I do normally eat way more vegetables & herbs, etc., than is normal in the typical American diet). The supposedly available snack of carrots & celery was hardly ever available upon request (probably because no one else ever requests that). I finally ordered a case of V-8 juice from Amazon to supplement my vegetable intake. I want to mention how much I enjoyed the beautiful curtains separating roommates: yellow & turquoise Asian-inspired bamboo pattern, which looked green in some lighting, yellow some other times, & coordinated interestingly with the uphostery fabric, reminiscent of Paul Klee, on the sturdy chair, which functioned as a chair for a visitor, a good place to slide a meal tray onto, a good stable arm to prop myself up with, etc., etc. For an art lover like myself, it made a difference to have some beauty in the environment, rather than being in an overly clinical sensory deprivation chamber. My room looked out on a garden with gorgeous trees, some of which turned color during the time I was recuperating. Long hallways with wooden floors were beautiful & clean & the whole place did not smell offensive. Back to the staff again, I enjoyed meeting so many wonderful people from different countries/cultures all over the world & I loved how they work together so beautifully to give such wonderful support to residents.