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    A Better Solution In Home Care

    5.0 (2 reviews)
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    8 months ago

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    8 years ago

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    HomeWell Care Services

    HomeWell Care Services

    (11 reviews)

    Broadview

    HomeWell has provided what has been, without exaggeration, the most consistently disengaged and…read moreineffective caregivers I have ever encountered. Over time, we have cycled through three caregivers and multiple management staff, all demonstrating the same troubling patterns: inattention, lack of basic caregiving skills, and a complete absence of accountability. Families should not be misled by warm introductions or polished three-ring binders filled with mission statements and promises of dedication. The reality could not be further from what is presented. Despite repeated and direct requests--both verbal and written--to management and individual caregivers to remain off their phones during shifts, caregivers remain consumed by personal phone use while my father-in-law, who has dementia, is left sitting in front of the television for hours at a time. I have personally purchased interactive games such as Connect 4, card games, and ping pong, as well as supplies for bird feeders, all with the intention of encouraging engagement and stimulation. None of these efforts have been utilized. Meaningful interaction appears to be considered "too much effort." This is especially frustrating because I know--through firsthand experience--that my father-in-law is far more mentally present and capable than the caregivers recognize. Ten rounds of Connect 4 with him is joyful, engaging, and entirely within his abilities. He is very much alive inside, and he deserves to be treated that way. On February 4, 2026, I visited to check his refrigerator and discovered expired raw eggs dated January 16, 2025, along with multiple other expired perishable items--foods that could have been served to him up to three times a week. This alone raises serious concerns about basic safety and oversight. I arrived at 1:04 p.m. By 1:08 p.m., the caregiver--who had been sitting comfortably on her phone--suddenly made urgent phone calls and left, abandoning her shift nearly an hour early despite being scheduled until 2:00 p.m. I immediately contacted management and, to date, have received no response addressing this clear dereliction of duty. This behavior is consistent with prior experiences. On an earlier occasion, I asked this same caregiver to walk with my father-in-law around the Ballard Senior Center. Instead, she ignored the request and sat on a bench until it was time to be picked up. It is not difficult to understand why she appeared uneasy when I arrived unannounced simply to check a refrigerator--basic oversight exposed ongoing neglect. While the primary legal responsibility lies with his daughter, who travels internationally for extended periods, my husband and I step in when she is away to ensure that his fundamental needs are met: bathing, shaving, walking, social interaction, and a properly stocked and safe refrigerator. Rather than welcoming this involvement, the caregiver and her manager complained to his daughter that I "micromanage" and should "back off." It is astonishing to be criticized for ensuring that a vulnerable adult is properly cared for. HomeWell charges $50 per hour for care. At that rate, families reasonably expect engagement, attentiveness, and respect for the dignity of a person with dementia--not caregivers sitting in chairs on their phones while ignoring their core responsibilities. Unfortunately, my hands are tied. I am not the legal guardian and do not have the authority to hire or dismiss caregivers. However, that limitation does not diminish my obligation to speak up when I witness neglect, safety risks, and systemic failures in care. This is not a matter of personality conflicts or unrealistic expectations. It is about accountability, basic competence, and humane treatment of a vulnerable elder who deserves far better than what HomeWell has consistently provided. I hope your loved ones are never placed in situations where their care and well-being are compromised, as we have experienced with HomeWell.

    They were a lifesaver when my mom needed in home care. We had care 12 hours per day. Very…read morereliable.

    Family Resource Home Care

    Family Resource Home Care

    (3 reviews)

    Courtney R cared for my mom on the night shift. My mom had dementia and was recently diagnosed with…read morecancer. This caregiver left her sitting in the wheelchair all night from 10 pm until her shift ended 7AM stating she told her she was fine and to leave her alone. You don't just do that with someone with dementia! My stepdad was sleeping in the other room and would have gotten up to help. My mom was found non responsive, shaking violently with pain and her bottom was a mess when Courtney left. We called 911. She was never again able to get out of bed, eat, take fluids, or have meaningful conversation and she died 4 days later. Imagine my shock when just a couple days earlier we were laughing and playing Yahtzee! This neglect pushed her over the edge and though she would have passed anyway, we were robbed of the peace of mind knowing that our loved on didn't suffer. Because of CCI and in particular this caregiver my mom did suffer horribly. Beware of the caliber/training of the caregivers. Some were fine. I just don't want to see this happen to someone else's beloved family member. The owner Merri has made light of this situation in response to previous requests for changes in hiring/training practices. Look up our civil lawsuit superior court state of WA and beware.

    They took great care of my dad while battling cancer. They kept the house tidy, performed light…read morecleaning, laundry, grocery shopping, cooking and more. They were so kind and friendly. I am definitely happy to have found them.

    SafetyLine

    SafetyLine

    (1 review)

    My elderly mother was starting to have a difficult time with her medication, as it can get…read moreconfusing even for a younger mind. I started Googling medication dispensers, but most of them were very very expensive. I was ready to fork out close to a $1,000 when I somehow came across SafetyLine's phone # and gave them a call. I am so grateful I did! First off, they actually answer the phone, and if it goes to voicemail, they get back to you promptly. They were very sympathetic, knowledgeable, patient, and best of all they had a med dispensing machine for under $300. They let me lease it for $25 per month to let my Mom and I do a test drive. I decided to purchase it as it worked fantastic, and they even credited my $25 towards the purchase! My Mother has a sense of independence now, and there will be no screwups in her medication, as I go over and fill it up every two weeks. It dispenses her morning & evening meds. Great machine for the money....it's been literally a life saver. The other day I was at her house to fill her meds up, and noticed that the key to open the machine was missing off my key ring. I panicked a bit, but called SafetyLIne, explained what happened, and the next day 2 keys were in my mailbox at no charge! It is quite refreshing to deal with a company that doesn't try and make a buck over everything they can. It's also quite refreshing to have a business so genuinely concerned, knowledgeable, and friendly, but professional. Rare these days. I would highly recommend SafetyLine!!! I would give them 10 stars if I could! Alex (Bellingham, WA)

    From the owner: 24 medical alert systems, Medication dispenser's, Medication Reminders…read moreGPS alert Systems

    With A Little Help - WALH Team Hot Cocoa Party

    With A Little Help

    (23 reviews)

    Eastlake

    With a Little Help is a remarkable agency that customizes in-home care for your needs…read more recovering from a broken neck. I need help with bathing, dressing, meal prep, light housekeeping, and completion of some errands. Their staff anticipate your needs, and check in with you to make certain that the job that they have done meets your expectations. In addition to being excellent at the tasks, they did, the two primary nurses assigned to me were exceptional people. They were bright, kind hearts, and were clearly in the right field.

    I'm taking the time to write a rather long review because I want to share with you the wonderful,…read morelife-changing support we've received from the care agency, With A Little Help. I was referred to With A Little Help by a friend of mine who is a hospice nurse. He actually gave me the names of three agencies, and I called them all. The first two had a corporate vibe, and sent me directly into a voicemail black hole. It was days before I heard back. When I called With A Little Help, within seconds, I was talking with Kacie, one of the owners, who was so kind and spent all of the time I needed talking with me about our situation and care needs. By the end of the phone call, we had a plan for an intake evaluation, and just a couple of days later, a new care team was in place...and just like that, the stress and worry that had been accumulating over many months lifted. This is just one example of the many, many I could share about the excellent care With A Little Help offers. They aren't a corporate-care behemoth. They are local, owner run, and some of the most caring people I've met in a long time. Kacie and Paul, the owners, worked with us to find the caregivers that are the best fit for our situation. The caregivers are highly skilled, professional, and compassionate. All of them have giant hearts. Some words that come to mind when talking about With A Little Help: Professional Flexible Kind Collaborative Communicative Compassionate Responsive Punctual Attuned For us, With a Little Help has been something of a miracle. I wholeheartedly recommend them to you for your care needs.

    A-Plus Hearing Aid Center

    A-Plus Hearing Aid Center

    (12 reviews)

    Mark Adams and everyone at A-Plus are amazing. Mark is the kindest most understanding and…read moresupportive person I've ever met. He helped me many years ago and I will never be able to thank him enough!

    the only reason I'm giving one star is because you can't give zero!…read more Beware. 2 years after My elderly father went in for hearing test we have learned that the accounting taking place at A-plus hearing is not very honest. And I suspect there's possibly multiple other people who have been scammed and are not even aware of it. My father supposedly received hearing aids and his insurance company was billed. And A-Plus hearing submitted a claim and received $1,000 check towards my dad's bill. My dad is adamant that he never did even receive hearing aids. We've never seen them, however the owner is claiming that my dad did receive hearing aids and brought them back. Either way the thousand dollars that was paid to them should have been refunded to the insurance company, right? The only way we discovered this was because my father has gone somewhere else (two years later) for hearing aids and submitted his bill to insurance company which denied it. Why? because A+ hearing already filed a claim for hearing aids 2 years ago that my father does not have. When trying to figure this all out the owner and the accounting department acted very suspiciousl. The insurance company also contacted them and they were in agreement that something fishy is going on here. The owner told my father he would send him $1,000 check. ( When that does not solve his insurance issue he's having now). When in actuality it needs to go back to the insurance company but for some reason he doesn't want to deal with the insurance company. Imagine that. So he's getting a $1,000 check "to make it all right", per the owners comment. I have searched my father's financial records and there was never a payment made by him personally. And the accounting office will not provide me a ledger of his account to see his appointments and proof of payments. I think this place is taking advantage of the elderly and the insurance companies. I can't even imagine this is the first...... And won't be the last..

    A Better Solution In Home Care - homehealthcare - Updated May 2026

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