Real help for Misophonia and Hyperacusis. My teenage daughter is finishing up her treatment at PAC…read moreAudiology for both Misophonia and Hyperacusis. We are very grateful to Anna Mamiya and the team at PAC for helping our daughter! Her condition made everyday life for her very stressful and painful. It impacted pretty much every aspect of her life and determined what we could do as a family. We are now able to eat dinner as a family again and go out in public to loud spaces - like the mall, Costco, etc. School has become much easier. The treatment does not cure misophonia, but it does teach her brain that the trigger sounds are not something that it needs to react strongly to and get away from. Yes, chewing sounds will always be annoying, but there is no strong emotional response anymore. I highly recommend anyone dealing with misophonia or hyperacusis to have a consultation with Anna Mamiya. She explains the science behind the treatment and what can be achieved. It all lined up with what I had already learned about the conditions so it made sense to have my daughter get the treatment. I am so glad we did! Life is so much easier now for her and us!

Dr Maimaya is the second audiologist I've used. I had no point of reference for the first folks and…read moredidn't realize what I was missing. She was incredibly thorough and took time to explain to me what she was doing and what my results meant. I didn't feel rushed and felt like my options were clearly explained. The craziest thing is that when I went to pick up my new hearing aids, she forgot to give me the cable for the charger. I didn't realize this until she showed up at my house that evening to drop it off. That's someone who takes their responsibilities seriously and cares about their patients. Follow ups have been super helpful in adjusting the aids to my needs. Highly recommended.

I brought in a dementia patient I have been recently working with and was just astonished at the…read moreexpert care we received, and with such kindness. Financially this is the only place to go so it is worth a considerable drive even to get here. This is a small personable business and it brings back memories of days before giant buildings and endless waits. Highest recommendation possible!

Knowledgeable, kind and helpful staff. Highly recommend. Shannon and her team are wonderful to work…read morewith and make visiting a smooth process.

Always professional, prompt and welcoming! They respond quickly and the communication between the…read morestaff is efficient (and they seem to genuinely enjoy working together!). This teamworks makes appointments streamlined and smooth in meeting patient needs. This was a new area of health care for me and my partner. The initial consult provided great explanations and took time to help us understand the issues. They always explained our options and clarified insurance coverages clearly. They never pressured us to upgrade or make additional purchases. Thank you NWH&T!

I've had my hearing aids for a little over a year. I am so very happy with their care and service…read more I am always warmly welcomed, and they've been extremely helpful addressing my specific concerns about my particular hearing loss, and as I adjusted to my hearing aids. I highly recommend NW Hearing ...

Excellent service for a older Resound hearing aid. Unlike by…read moreprevious audiologist, they tested the aid's functionality after they reprogrammed it. The test found that one aid was not functioning correctly and they sent in for repair. Professional and competent.

I needed a hearing test before an upcoming ENT appointment. I tend to get nervous in any medical or…read moremedical-adjacent setting but Clear totally put me at ease. The hearing test with Dr. Jaimie was pleasant and low-stress, and Heather at the front desk was super sweet. I was relieved to hear all my tests came back normal in advance of my ENT appointment. After insurance, I paid less than $60 for the appointment. Highly recommend!

I recently went to have my hearing tested. I was glad to hear that right now it is up to me. The…read moremain thing I learned from Dr Cherri is that tinnitus is a sound coming from my brain. Hearing aids may or may not fix tinnitus and that was my main concern. I have decided to wait. But she said she said I would qualify but at this time it was up to me. I really appreciated her honesty and when I decide to get hearing aids I will go back to her.

Yes, I gave five stars with my first review and now, one. When they could not repair a problem with…read moreone hearing aid that malfunctioned, the manufacturer offered a generous price on a new set. $500 each is phenomenal but the only way I could get this price was to skirt insurance and go through HSC. However, that meant I would be charged a fitting fee set by the practice. I don't know about you but the numbers tell the story: $1000 for the hearing aids, $2200 for fitting fee. You do the math.

Purchased hearing aids here about two years ago. All-inclusive package for three years including…read morereplacement if needed and visits to adjust hearing aids. Now, all terms changed except the warranty. While still covered by the warranty, any visit to the office will be charged as an office visit, even if to address produce issues covered by warranty. $5,000 for hearing aids and now I'll be nickeled and dimed any time there is an issue? No thanks. I'll just buy OTC and manage on my own, thank you.

This review is long overdue. I have been looking for a reliable honest caring thorough audiologist…read morefor nearly a decade. My mom started her care in upstate NY from a stellar committed audiologist so the bar was high when finding her replacement. We spent a few years shifting from one to another office of pushy salespersons, cookie cutter service and shameless money grabbers. Then we found Suzanne Jackson at the Hearing and Balance Lab. She is patient, knowledgeable, thorough and personable. They have since undergone a few name changes and company ownerships ( most recently HearUSA, but the staff remains the same wonderful helpful conscientious staff. The insurance was always handled for us efficiently, honestly and professionally ( this is apparently , in my experience,, an epidemic problem in this field ) This year, with new ownership, I learned that they no longer take our insurance and we are needing to find a new reliable audiologist. This has been a true hardship. The struggle is real folks. Since leaving this office, We are back in the throws of money grabbing insurance frauds with relatively little concern for personal health service. Luckily, we appreciated and knew what we had while here with Suzanne. If you are here, count your blessings, and stay put. Hearing aid sales is off the charts sleazy business in the wrong hands. These folks are trustworthy and great at what they do.

Money driven, they have a policy to make you buy ear molds but can't even let people buy the…read morehearing test sponge as an alternative from the crappy caps they offer that can't even fit the PHONAK BRAND they work with!!!! DONT GO HERE !! MAKE AN APPOINTMENT AND PAY UP IS THIER MOTTO NOT TO HELP ANYONE AT ALL.

You're on your own. These people are middle men for the hearing aide manufacturer. No support…read moreunless you want to pay more money. Even if you buy the most expensive hearing aides.

You get what you pay for. Total Hearing has name brand, new technology hearing aids. They are run…read moreby degreed audiologists and are there FOR their clients. Conveniently located at Mockingbird and Abrams, and other locations, we drop by and have our hearing aids cleaned at any time and if there were to be a problem, (which we have had none in 5 years), they will give you a loaner pair while yours are sent out for service or your annual deep cleaning. Prices are reasonable and with the guarantee and warranty, well worth the cost. Yes, you can go "cheaper", but Livingston and Bell Tone, Sam's and Costco are NOT anything like the quality you get with a name like Oticon Hearing Aids, where the company puts people first. Hearing aids are a big investment so you don't want to go for the "bargain" price and compromise the most important thing--quality, reliability and most of all PERFORMANCE. Total Hearing has ALL your bases covered. Price range depends on the severity of your hearing crisis. We will continue to patronize Total Hearing as technology changes and our hearing needs progress through the years. You owe it to yourself to explore your options for where to purchase your hearing aids. Google the pros and cons of places like Sam's and Cosco. Do NOT go by what others say because everyone's hearing status is different. You may require a much advanced hearing aid from Sam's or Cosco, which would put you at the same price as Total Hearing. The range of cost will depend on the severity of your hearing loss. For that, I would recommend genuine, professional care, such as you will receive at Total Hearing.

We were traveling and had problems with our hearing aids and discovered Jamal at Total Hearing…read moreCenter. Jamal was able to repair our hearing aids and gave us great advice on how to care for them. Thanks Jamal

On the recommendation of a friend, I went to Hearing Health Services in Coupeville to get a hearing…read moretest. Based on the results of that test and counsel from the audiologist, I am now wearing Starkey hearing aids. From the experiences of some of my older family members, I thought I would have trouble with the aids, that they might be uncomfortable and ineffective in some settings. Happily, they are both comfortable and effective, and the experience from the initial test through the advice of the audiologist, the fitting, and the office staff has been first rate.

Had an emergency situation with hearing aid and was able to get my situation resolved the same…read moremorning! Very important as I am from out of town and not near my current audiologist. She also fixed another issue she noticed (2 for 1 deal)!. Thankful!!

If you have severe hearing loss, severe to profound you're better off going to a doctor of…read moreaudiology or doctors of ear nose and throat otolaryngologist much better service and expertise. Costco price is the only good thing going for them on this situation

The short version: Do NOT get hearing aids via Optum/Polyclinic. Go to Costco's hearing services!…read more Here are the gruesome details: I had hearing tests in 2019 and 2022 (at the Madison location of Polyclinic's audiology department) that showed a decrease in my hearing over that time, and I was prescribed Phonak hearing aids in 2022. I paid approximately $4000 for the recommended aids. The charger failed after a few weeks, and was replaced as still under warranty. I returned again to audiology to say that the hearing aids were providing volume, but not clarity. Dr. Livingstone made a few adjustments, and then asked whether I could hear her clearly. I could, but we were in a sound-proof room and she was standing right in front of me. I continued to have issues with clarity, and also tried to get online help from Phonak. As a first-time user of hearing aids, I did not know what I should expect from the aids or audiologist. At the recommendation of a friend, I went to Costco's hearing services. Here's the experience there, and its contrast to Polyclinic/Optum: The Costco audiologist spent an hour testing my hearing--twice as long and with more detailed tests than at Polyclinic. The audiologist also checked rhe hearing aids I'd gotten at Polyclinic: She showed me a method of cleaning the aids that I had NOT been shown at Polyclinic She found that the left aid had failed entirel. Given my hearing tests, she was surprised that I was given the Phonak aids. She thought perhaps my hearing had gotten much worse since 2022, but when we looked at my 2022 hearing test, this was not the case. She said that the Phonak speakers had two little power for my hearing loss, and she thought that the in-ear tips were not the best choice. The Costco audiologist suggested different aids (after making sure I didn't want to return to Polyclinic to try again, instead off purchasing new aids from Costco--but after 2 years of frustration, I was ready to try new aids). She recommended some aids, and had me try a demo set that she adjusted on the spot to my hearing. This included walking out of the soundproof room into the noisy environment of the Costco warehouse, and making more adjustments to be sure that these aids would work for me. Less than a week later, my new aids had arrived and I returned for a fitting. The audiologist spent more than an hour on this fitting, making more precise adjustments to the aids, as well as all the pairings and settings needed for the phone app. This was, again, more than twice as long and with much greater detail than my fitting at Polyclinic. The Costco audiologist automatically booked me for another follow-up after I will have worn the aids for about 10 days, so that I can report any issues, ask questions and get further adjustments. At Polyclinic, after the fitting, I was simply told to "make an appointment if you have any problems. THE DIFFERENCE is almost indescribable: My ability to hear and understand conversations, the TV and more is orders of magnitude better. The phone app for the new aids is very effective and user friendly (the app for the aids from Polyclinic was glitchy, often would not connect with my aids, and it was difficult to get online help). The aids from Costco were half the price of what I paid at Polyclinic. In short, I got radically better service and improved hearing via Costco--at half the price. At Polyclinic, I paid thousands for aids that never gave good hearing clarity, whose charger failed within weeks, and with one aid that failed within 2 years (after the warranty had expired). I wish I had known in 2022 that I could do much better than what I was getting.