I actually wrote to the company to let them know how happy we were with the help we got from a…read moreHeartland Home Health Care nurse recently. My husband had open-heart surgery in January at the University of Washington Medical Center and due to a diabetes-related wound complication, was admitted to the hospital for a second stay for initiation of wound-vac therapy. They sent us home with home-health nursing arrangements for changing the dressings. The hospital staff did not consult us about our preferences and made these arrangements for us, presenting them as the only option. Honestly, I was very concerned about what felt like a real violation of our privacy, and I did not want to have a nurse in our home. However, there really was no way to make the timing work and to secure arrangements in a wound-care clinic, so we reluctantly agreed to go along with the plan. Mary Bakker showed up at our house on Sunday and quickly changed my mind. She was professional, kind, and respectful. I did not feel uncomfortable at all about having her in our house. She was careful about doing the admission, medical plan, and medication-tracking paperwork accurately and explained things to me clearly (John was not interested in the paperwork, and she didn't force him to participate). Before beginning the treatment, Mary talked to John and I, listened carefully to our concerns, and wanted to know exactly what had and had not been working with the previous wound-vac dressings that he'd had. John had had a terrible experience with the first wound-vac dressing change in the hospital (the nurse refused to give him pain medication as ordered and it was very traumatic), and she was sympathetic and reassured John before she started. She also gave him a lot of autonomy in the process; he was able to remove the old dressing himself, which was the part that the hospital nurse had done in such a painful way. That was very helpful! She did a brilliant job changing the wound-vac dressing; it didn't leak as some of the previous ones in the hospital had, and it was also more comfortable than many of them. She shared information about the wound, what to expect as it healed, and when we would know we were done with the wound-vac unit, information we'd tried to get from hospital staff but never managed to learn from them (and we got the sense that many of them didn't know). The only feedback I'd give Heartland about how to improve is to provide their nurses with better gloves; the cheap vinyl ones that Mary had stuck to the dressing; the nitrile ones that the hospital had given me were much better. Better gloves are a tiny investment that would help the nurses perform better for their patients. Because John wanted to go back to work, we ended up getting the rest of the wound-vac dressing changes done at the UWMC wound clinic. This was in no way a reflection of the services we got from Heartland. We were both pleasantly surprised and if one of us ever needs home health care in the future, I will be a lot less concerned about it than I was this time.

This is now twice that Heartland has worked with me after a Total Knee Replacement…read more The first time was in March of 2010 and now with the replacement I had done on 12/21/11. I have not had an easy ride with the last replacement (thank god we only have two knees). Sick in the hospital, 2 units of blood, lots of pain and sent home over a long holiday weekend without complete pain control. I was a basket case and I live alone. If it had not been for Heartland, (Ronnie and Stacey) I think that I would have ended up back at ER and back in the hospital. Their great support and care have kept my sprits up and help give me the support to work on the painful recovery from my second not so fun total knee replacement. So glad that Heartland has been there again for me during my recovery. They get top ratings in my book. Suzy

Our mother moved to Northgate Senior Care in December 2023, and my brothers and I believe this was…read morethe best decision we've ever made. For a couple of years prior, she had been in other assisted living facilities more like apartment living, where she was isolated and alone, never knowing who would deliver meals or tend to her needs. At Northgate Senior Care, the staff lives onsite, and they are wonderful. In the 8 months she's been there, we've seen her kind of come out of her shell. She eats with others in the home, attends activities like music therapy sing-alongs, and is very happy with the caregivers. They take such amazing care of all the residents. The facility is very welcoming, always super clean, and it always smells like home-cooking! The caregivers are attentive, ready, and willing to do whatever is needed, and they do it with a happy attitude and smiles on their faces. We appreciate them so much for taking such great care of our mom. We feel very fortunate to have found this beautiful home for our mom to live out her life. We rest assured knowing that she gets the care and attention she needs every day. THANK YOU to all of you at Northgate Senior Care!

From the owner: At Northgate Senior Care, we are dedicated to providing a warm and loving environment where our…read moreresidents feel like part of a close-knit family. Our team is committed to delivering personalized and compassionate support to meet the unique needs of each resident. We take pride in our beautifully designed and well-maintained home, which offers a comfortable and safe living space for seniors. Our staff includes certified caregivers who are not only highly trained but also deeply passionate about providing senior care in Seattle, Washington. We strive to enhance the quality of life for every individual in our care, and we look forward to welcoming your loved one into our family.

It took us a little while when working with Fedelta to find a caregiver who fit our family…read more However, when we found her we ended up with a terrific caregiver. We could not have been happier with her. We had some difficult communications with the accountant assigned to our family. In a span of about four months we only had to inquire about two bills, but the accountant took a long time to return our emails or phone messages. One time, information she gave us proved to be incorrect, but eventually everything got sorted. I just found the accountant to be less responsive than one would expect in a customer service role. It took longer than expected to see action on the return of the remaining balance of our deposit. However, I received an unexpected call from Fedelta, apologizing for the delay, and all ended well. The most important part of our relationship with Fedelta was the simple fact that they had a caregiver who treated my wife as though she was the caregiver's mother. While this extraordinary woman was with us, she became part of our family. What more can one ask.

This care facility is unethical,…read more unprofessional and dangerous for your loved one. The caregivers do not understand the culture we live in, which is a safety issue for some patients. If your family member needs medication management or someone who can communicate with the deaf. RUN FROM THIS AGENCY. The only responsible case manager they had quit. THAO, she was amazing. Sarah does not care about the client only here caregivers. This place should get there license revoked.

HomeWell has provided what has been, without exaggeration, the most consistently disengaged and…read moreineffective caregivers I have ever encountered. Over time, we have cycled through three caregivers and multiple management staff, all demonstrating the same troubling patterns: inattention, lack of basic caregiving skills, and a complete absence of accountability. Families should not be misled by warm introductions or polished three-ring binders filled with mission statements and promises of dedication. The reality could not be further from what is presented. Despite repeated and direct requests--both verbal and written--to management and individual caregivers to remain off their phones during shifts, caregivers remain consumed by personal phone use while my father-in-law, who has dementia, is left sitting in front of the television for hours at a time. I have personally purchased interactive games such as Connect 4, card games, and ping pong, as well as supplies for bird feeders, all with the intention of encouraging engagement and stimulation. None of these efforts have been utilized. Meaningful interaction appears to be considered "too much effort." This is especially frustrating because I know--through firsthand experience--that my father-in-law is far more mentally present and capable than the caregivers recognize. Ten rounds of Connect 4 with him is joyful, engaging, and entirely within his abilities. He is very much alive inside, and he deserves to be treated that way. On February 4, 2026, I visited to check his refrigerator and discovered expired raw eggs dated January 16, 2025, along with multiple other expired perishable items--foods that could have been served to him up to three times a week. This alone raises serious concerns about basic safety and oversight. I arrived at 1:04 p.m. By 1:08 p.m., the caregiver--who had been sitting comfortably on her phone--suddenly made urgent phone calls and left, abandoning her shift nearly an hour early despite being scheduled until 2:00 p.m. I immediately contacted management and, to date, have received no response addressing this clear dereliction of duty. This behavior is consistent with prior experiences. On an earlier occasion, I asked this same caregiver to walk with my father-in-law around the Ballard Senior Center. Instead, she ignored the request and sat on a bench until it was time to be picked up. It is not difficult to understand why she appeared uneasy when I arrived unannounced simply to check a refrigerator--basic oversight exposed ongoing neglect. While the primary legal responsibility lies with his daughter, who travels internationally for extended periods, my husband and I step in when she is away to ensure that his fundamental needs are met: bathing, shaving, walking, social interaction, and a properly stocked and safe refrigerator. Rather than welcoming this involvement, the caregiver and her manager complained to his daughter that I "micromanage" and should "back off." It is astonishing to be criticized for ensuring that a vulnerable adult is properly cared for. HomeWell charges $50 per hour for care. At that rate, families reasonably expect engagement, attentiveness, and respect for the dignity of a person with dementia--not caregivers sitting in chairs on their phones while ignoring their core responsibilities. Unfortunately, my hands are tied. I am not the legal guardian and do not have the authority to hire or dismiss caregivers. However, that limitation does not diminish my obligation to speak up when I witness neglect, safety risks, and systemic failures in care. This is not a matter of personality conflicts or unrealistic expectations. It is about accountability, basic competence, and humane treatment of a vulnerable elder who deserves far better than what HomeWell has consistently provided. I hope your loved ones are never placed in situations where their care and well-being are compromised, as we have experienced with HomeWell.

They were a lifesaver when my mom needed in home care. We had care 12 hours per day. Very…read morereliable.

We had an incredibly disappointing experience with Family Resource Home Care in Silverdale. Our…read moreassigned caregiver, Audrey Sandbeck / Audrey Zeeb, was frequently unreliable and unprofessional, often failing to show up for scheduled shifts. When she did arrive, she spent much of her time napping or scrolling on her phone instead of providing care. She even vaped indoors while on the clock, which was completely inappropriate. Most concerningly, we discovered after the fact that she was operating with a "Closed" license status (DOH #HMCC.HM.61103597). The agency failed in its most basic duty to verify that their "certified" staff actually held valid credentials. During her time in our home, she crossed a serious boundary by soliciting our Social Security numbers and credit information to co-sign for her personal utility deposit. When we declined this inappropriate request, she made retaliatory false allegations against us. Despite having 24/7 surveillance footage that disproves her claims and documents her repeated neglect and policy violations, the Family Home Resource sided with her without reviewing our evidence. This experience raised serious alarms about their screening, oversight, and handling of complaints. We have since requested to be moved to a new agency and filed formal reports with the DOH, WA HCA, ATG, APS, Medicaid Fraud and the Division of Aging & Long-Term Care.

I just lost one of THE BEST caregivers that works here. I am devastated. She likes me a lot but…read morefelt that my health issues weren't getting better because I only had her for a weekday and Sundays. She drives her own vehicle and that's freaking rare! The new Sunday caregiver is very sweet, works her butt off, and is an artist like me! She also lives about four blocks away from me and although she doesn't drive, she still managed to get a lot of chores taken care of. Hooray! Now, the bad part. Before I had M. as my driving caregiver, I had another great caregiver. Her first name also began with M. Ha! Anyway, SHE was amazing. And then, one Monday when she was supposed to start her shift with me, she didn't show up. I had her cellphone number and called her, frantically. Nothing. No calls. No texts. The supervisor called and asked me how I was doing with M, on my new weekday shift. I was surprised and told the supervisor that M. had not shown up or called. I was worried that maybe she had been in an accident or something. SHE didn't call Family Resource ever again. She just quit. I was so upset! And then I went through caregiver after caregiver after caregiver. I told Family Resource that they had one more chance or I would jump ship to another company. Oh, they begged me not to get another company. And they sent M., the most amazing and caring person I had ever met who was a caregiver. We hit it off from the first day and I requested that if she had any shifts she needed filled, I would love to have her. And it was great, until recently. She has children and wanted to spend more time with them in the summer, which I totally get. But...except for my Sunday caregiver, the company doesn't seem to be able to get a driver who isn't a complete flake. And the flakes are flaking out AFTER the company had assured me that they can get a person who drives. After a lot of "will they, won't they?" I am tentatively scheduled to have a driver tomorrow (Thursdays) to take me to a weekly medical procedure. IF no one bothers to show up or something else happens, I am going to find another home healthcare company. I have been dealing with the proverbial "bait and switch" crap for at least a year! This is soooo bad for my physical and mental health. This company never returns calls in a prompt manner. If you talk to one person one time and another person the next time, no one there has a freaking clue what's going on. Seriously?? Family Resource, get it together or I am done with your business.

Great Agency with a very caring and loving staff. Ben and Tina are awesome owners that are always…read morethinking outside of the box to efficiently help as many clients as possible. Not only do they show appreciation for their clients and caregivers, but they truly care about the growth and development of their staff as well.

Right at Home is who I work for. They offer home health…read morecare services in the King County. I've been working here for more than a year and I find that it is the perfect place to work while I'm in nursing school. One of the important features of working for them is that they are able to change my schedule on a week by week basis due to my ever changing school schedule. (my inflexible school schedule can change with less than a couple of days notice) I have meet many of the health care staff members at Right at Home and found them competent and friendly which I think is important in this business.

There is no continuity, since their people come and go with the wind. Then try to pay your bill,…read moreyou can't do it in the office, and when you call the number, you get a message that asks for your phone number and they'll eventually call you back. I find it very unprofessional and uncaring.

My physical therapist at IRG has been amazing. She always performs a thorough assessment, listens…read moreto my concerns, and is collaborative in my treatment. I have recommended her to so many friends and colleagues.