I can't rate lower than a one or I would. My mother has been in this facility for 3 1/2 years…read more Every day that goes by, it seems like the service is getting worse. at 80 K a year, you would think the assistance would be better. choose carefully people.

We have a family member that has been at this Cogir for years. We have seen services continue to…read moredecline here. We have gone to meals over the years with our family member and the service in the dining room has gotten worse and worse and the food quality and choices are sub-par. It often takes the dining staff 45 minutes or more to serve the food when residents are waiting and there are only two meal choices. We have experience food being under cooked, and vegetables being so old they should not be served. Our family member often has had stomach issues and diarrhea that we think is at least partially caused by the food served. COVID was terrible with residents being forced to be isolated in their rooms for months. They are short staffed in all areas. Not just the dining room. The monthly charges have gone up and up. Maintenance is lacking in the units, including changing light bulbs, loose towel racks, etc. We have had to fix things because of this. They really do not offer a lot of assistance for ADL's even with extra fees. We will probably be moving our loved one soon.

This is a very deserving review! Frank and Juli came I to our families lives at a crisis point…read more Because of some complications in the family, our mom who needed 24 hour care, was being turn away from good options. Juli was referred to us, and I admit to being skeptical that we would get personalized and successful attention. How wrong was I?! She and her husband Frank (it was the combination that won Dad over in the end) were 100% available and prompt and their experience and contacts ended up with Mom in an excellent and beautiful home in Edmonds. They both have a very kind, strong (we needed that!) and personable way, which they bring to all of the encounters we witnessed. They were intuitive about what would move this very difficult situation forward and were correct! Please call them if you are super stuck like we were!

Juli is amazing - I would, hands down, recommend reaching out to her with any assisted living help…read moreyou need. My brother and I (who live out of the state) needed to find assisted living for my single father. Juli and I had many phone calls to discuss my father's needs and wants and were able to meet in person, with my dad. She really listened and we felt supported through the process of finding him a new home. Juli set up tours at multiple locations and coordinated so much of the move for my dad. It is apparent that she truly cares about the people she is helping and I have remained in touch.

Looks like my first review did not post so will try again. I am so grateful for Jessica and the…read moreservice she provides. My husband suffered several health crisis in a matter of a couple of months. He was going to be realeased from rehab after being there a month and it was recommended he be placed in an Adult Family Home. I was referred to Jessica at Alderwood Senior Care Advisory Service. From the first phone conversation, through placement, and beyond, I felt like I was being taken by the hand by a good friend or sister who knows business well. Will be forever grateful to Jessica and I HIGHLY recommend her! I cannot imagine navigating that process without her help and expertise.

My mother-in-law was coming to the end of her skilled nursing days and needed a new place where she…read morecould receive high-level, quality care. I had looked at a few adult family homes in our neighborhood on my own but would have never found this one. Jessica took our information over the phone and made appointments at places that fit our requirements. We couldn't be happier with what she found!! Invaluable service!!

This place is so gross it smells like pee air freshener please never take your loved one here in…read morethere rooms have no bathroom and no washing station this place is a depressing and disgusting do not take your love ones here if you want them to live

These people are angels. Our mom (age 89) had a stroke in early November, 2019. She spent a week in…read morethe hospital and then transferred here for rehab. Subsequently, we found our she had fairly advanced terminal cancer. The level of care and kindness shown by the entire staff (thanks, Kelly, Nedra, Michael) really touched our hearts. It's not the fanciest place I've seen, but the kindness, love and level of care mean that your loved one will be well taken care of. Our mom ended up in hospice, and eventually passed away in January, 2020. Throughout her suffering and our grief, the staff was kind, supportive and always helpful. They took most excellent care of her, both physically and emotionally. Thanks to all of you.

I went to Premier Physical Therapy in Mill Creek after having had a knee surgery this year for a…read moremeniscus repair. I selected Eli as my physical therapist, and he did a great job, and is really a great physical therapist. Also, the entire staff was excellent, and the facility is large and well equipped. I would highly recommend going to Premier Physical Therapy in Mill Creek.

I scheduled a new patient appointment with a specific therapist and when I showed up for my…read moreappointment I discovered that I was moved to a different therapist. Needless to say I did not keep my appointment so potential patients be aware!

Assisted Living Facility. Accepts Medicaid with no private pay commitment. EXCELLENT homemade…read morefood, activities and wonderful senior community. HIGHLY recommend!

I literally can't understand the bad reviews on here. I…read moremoved from a town home in Seattle to The Hawthorne and I love it. The other day I commented to a friend that I never hear my neighbors. I said that either there's really good insulation, or I have very quiet neighbors. The spa I use regularly and it's never closed. The gym is GREAT and has everything you could need. It's such a cute, calm and quiet area. My daughter and I walk to the town center all the time for dinner and doughnuts. I feel safe and peaceful here. Definitely deserves more stars than it has. Oh- and the staff is very nice!

Tl;dr: Move anywhere but here! There are several other apartments nearby that will treat you better…read morethan this one. I lived here for 14 months and this company is banking on location to get people to accept their lackluster management and amenities. While the staff on site are pleasant, if anything goes awry, they're not the ones who assist you. First off, when I moved in, the stove in my apartment was leaking gas and the unit itself hadn't been cleaned. Not that it was poorly cleaned - it wasn't cleaned at all. I found someone's old medication and insurance card still inside. Sorry that I now have the knowledge of your full legal name and that you take off-brand viagra, former tenant! The unit was not at all similar to the one I toured. The kitchen was so small that you couldn't open the fridge without uninstalling the pantry door and all the cabinets and drawers were unable to hold a typical kitchens worth of things. The washer and dryer are too big for the closet they're in, so the dryer needs to be at a weird angle to open it. The closet doors are all loose and fell off often. The property itself is only well maintained on street facing units, so if you drive down Main where all the townhouses are, the complex looks nice. Behind the facade, the rest of the buildings haven't had the breezeways cleaned or maintained in ages, so the railings are falling apart and the whole place is just grimy. There was communication about cleaning them once, though it didn't occur and right before I moved, there was a notice that the railings are to be maintained, but only time will tell. There are two trash compactors for the property and they are on opposite sides of it, so often people leave garbage sitting where there used to dumpsters or outside the full trash compactor. There is also no recycling service provided, which when I moved in was advertised as something they offer. The carports don't keep your car protected from the elements because the gutters and covers have built up debris that drips down into the vehicle. The garages are completely uninsulated, so you're paying 200/mo more to park in a plywood box that gets water and dirt in it when it rains. And if all that wasn't enough to be like, meh, maybe not for me: right before my lease was set to renew, the company "discovered a billing error" that l had brought up when I moved in and emailed me to say, "you owe us $5300. Would you like to pay cash or credit?" Their business manager, Ethel, was one of the most condescending people I've ever had to work with. She sent this email and then was extremely difficult to get ahold of. She then had "tech issues" and had to call me from a non-recorded line to discuss payment options. During this conversation, I shared that I spoke to someone after moving in about the rent amount being wrong and they said it looked correct to them and not to worry about it. She said I should have kept calling each month because that was incorrect and then asked if I understood how rent works. She kept saying I signed a lease and the burden of proof was on me. The company also signed a lease, but she said their error in billing was not her problem. Later when I emailed her later to tell her what option I wanted to go with for repayment, she said she had never given that as an option and oh, no, how convenient - the call wasn't recorded. Nor was the original conversation when I first moved in where I pointed out the billing error and was told it was fine. The billing error? Came from being assessed a pet fee and then having the same fee removed from the bill. I have a support animal, not a pet, so the fees shouldn't have been on the rent at all. I fully expect more nonsense to occur with the "final billing" that they'll send in the next month or so as well. On top of this, when I went to go put my keys in the unit, someone from the complex had clearly entered it as the door was unlocked and all the lights were on. It seems like they probably had cleaners come through, but this was not communicated to me in advance, which I believe they are required to communicate in advance. This put me at risk by leaving the unit open since no notice was given that anyone would enter, so who knows how long it was unlocked. If you want to be gaslit, fully taken advantage of, disrespected, and live in a mediocre apartment, boy howdy, Hawthorne is the place for you! Otherwise, live in literally any other complex nearby - I have full confidence they will be better.

Words are not enough to describe what an outstanding compassionate caregiver service Honey…read moreHealthcare provides. From our very first interaction with Isabella Johnson, she was professional, compassionate and understanding of the complexities involved before we even realized it. She and her team, especially Mia and Edith, were sincere and committed to high quality care. They communicated regularly with family and were great with my dad. It felt like they truly cared about us. They were reliable and handled problems with Lacey Post Acute prior to discharge home quickly and with professionalism. I would highly recommend Honey Healthcare to anyone looking for heartfelt dependable and professional care. Amazingly they still keep in contact to check on us. They truly make a difference going through such a stressful time.

We have had a caregiver from Honey Healthcare for my elderly dad for over a year now. She is very…read morehard working and efficient, knows how to politely deal with my often cranky dad, and understands how to get him to do things he MUST do but tries to avoid. He adores her, and so do we. She has a ton of experience with the elderly and it shows. We have had a couple of "fill ins" when we needed more days on occasion, and they were also great workers. Also, whenever I call or text the owner for whatever reason, I get an immediate response. Nobody I have worked with in the past has been this responsive.