Ebony and Shauna took amazing care of me after a stroke. Their kindness and compassion made my stay…read morelike a second home. Physical therapist Jen and Occupational therapist Sally made sure I had a wide variety of activities to help me make improvements every day. Sarah was also an incredible nurse as well as Tracy. Dr. Corinne and Dr. Wang were informative and attentive. Paris and Tre are absolute rockstars in the therapy room! The cafeteria staff were also top notch and you were able to pick your meals the day before. All rooms are private with a view , your own TV and large bathroom. Their gym is filled with options to accommodate everyone's ability. Highly recommend this facility for your recovery needs!

If you ever find yourself needing inpatient rehabilitation, this is the place you want to be…read more I stayed at Virginia Mason-Franciscan Rehabilitation Hospital following surgery, and this experience played a major role in my recovery. This rehab hospital gave me a safe, calm, and genuinely caring environment to heal physically, emotionally, and mentally as I adjusted to changes in my function and prepared to return home. What stands out most is the people. Every person I interacted with, from front desk staff to nurses, CNAs, therapists, doctors, and case managers, treated me with empathy, patience, and respect. I never once felt rushed or dismissed. I felt cared for at every level. My occupational therapist, Beverly, was phenomenal. She brought incredible energy to each session, explained what was happening with my body, and used a wide range of tools and exercises to help me regain function. More importantly, she made it feel safe to try, adjust, and try again. Hiro was my main physical therapist, along with others including Alicia, Stephanie, and Annie. Hiro has an exceptional way of helping you feel relaxed and supported, even when the work is challenging. Physical therapy sessions felt encouraging rather than intimidating, and I gained real confidence in my balance and walking because of his approach. Dr. Wang and Corrine managed my medical care, and I always felt listened to and supported. My speech therapist, Abby, was also outstanding. Her work focused on real life transitions and helped me think through what life would look like after discharge. It felt like return to life therapy, not just speech therapy. My case manager, Lindsay, made the discharge process smooth and stress free. She coordinated appointments, handled details, and ensured everything was in place so I did not have to worry about what came next. The nurses and CNAs were exceptional. Names I remember include Bridget, Shane, Kristen, JoJo, Sarah, Courtney, Daryl, Anne, Rachel, Albert, and Ebony, along with many others who showed the same level of care. Their support was personal, attentive, and deeply human, which made a meaningful difference during a vulnerable time. The facility itself is excellent. I had a private room that supported my healing and gave me space to practice independence. The rehab gyms are outstanding and well equipped. The food also deserves recognition. It was genuinely good, and nutrition is clearly treated as part of the recovery process. I also want to thank Julee at the main desk, who was consistently kind and welcoming during my early mornings and helped me ease into each day. This hospital gave me the space to rest, recover, and rebuild. If I ever need inpatient rehabilitation again, this is absolutely where I would want to be. I am deeply thankful to everyone at Virginia Mason-Franciscan Rehabilitation Hospital for their care, compassion, and support.

The care at this facility is horrible!! There is no communication or coordination of care. The…read morefood is unidentifiable most of the time, and served at unsafe temperatures. Little to no choice in selecting meals. Medication errors. Shower smells like urine. Short staffed and late night assistance is almost nonexistent. Response time for help was in excess of 2 hours frequently. This place needs to be closed down.

Just WOW. I have been there multiple times now visiting family. The horrible staff is shockingly…read morehorrible. Julie should straight up be fired. Between incompetence to illegal paperwork filling, she is not a social worker that has any patient benefits in mind. I'm pretty sure she's doing illegal things. I would avoid this facility at all costs because the cost could be huge. Between people receiving incorrect medication, to people being left with their toes bleeding in bed, ti people filling out paperwork incorrectly, this place should be shut down and significantly looked at by adult prospective services.

I love this place from day one, that I started working for this company. I only received goodness…read moreand good vibes from everybody i got complements from everybody and meant a whole lot to me because they had recognized my job performance .The patience are wonderful. Yes there is a shortage of employees due to that People just either don't want to work or due too fear of Covid but that's why this company offers protection and covid testing twice a week. This company is vey precaution. if you like over time they will offer you the over time. You do have opportunity's to excel to move up. The nurses are really good to the patience, the patience are well taken care of. The hardest part of this Job was saying good bye do to that I had to move out of state. If you love to take care of patience and make a difference in somebody life then this is your calling. but if your in it for the money this isn't your job.

My wife was released to this facility from the hospital. Even with plenty of prior notice when we…read moregot to the facility they didn't have her new medication to stabilize her blood pressure. They also didn't have her anxiety medication and one of her Parkinsons medications. Their pharmacy is in Seattle and we are in Olympia and they didn't have other options. And she was very anxious from another patient that was staged in the hall and he was screaming and moaning for hours. We were very uncomfortable in our room that had no air conditioning or fan and one 8"x8" opening window for air. The staff was nice but did not seem to understand the medication and eating regime needed to care for Parkinsons patients. My wife is vegetarian and there were very few options to give adequate nutrition. After not seeing a Dr. all day I got to see the doctor in the evening and after going over my concerns he didn't say one word to me, turned away and started talking to his nurse so I felt very dismissed. The next day they still did't have the medications so I checked her out against medical advice even though I never got any advice from a doctor! I could go on but I would not recommend this facility!!

The type of care that I received at prestige was excellent…read more There were a few excellent people who work there....Kayla, Bogole and Takale a few of them. Also I had a problem with the nurse named Hen. She was always telling me that my meds weren't there, and she would half my pain meds. And I needed them.... The food is awful. But I was able to have food brought in and that helped a lot.

Pine Ridge is the current name of the facility. The place is clean and neat. The staffs are very…read moreresponsible and kind. It's a good quality rehabilitation.

Quality of care is awesome? Great staff! Food ok! Lots of action toward renewal! Exercise often and…read moreother helpful activities!

The best staff and rehab!! A great atmosphere that feels like a home away from home. 10/10…read morerecommend!!

The facility has a warm and friendly staff. However they are very short staffed. Joyce is an…read moreamazing physical therapist who is highly regarded. For a nursing facility the food was decent, and the care was solid for the staffing that was available.

I had back surgery on a Thursday and Ende up in the ER for a different reason on Monday. The…read morehospital stabilized me and sent me to Stanford Healthcare. I couldn't have been more pleased with care I received. Each and everyone there took the time and concern to see that my needs were met. Having seen a number of different simple places over the years with my parents and in-laws I was expecting less care than I got. Wonderful, caring staff from the nurses to the aides, therapists and all. Highly recommend if you have the need.

Avoid this place for your loved ones. My dad has been there for over a week and he has seen one…read morenurse and has had zero showers. He's had occupational therapists and physical therapy (riding a stationary bike for 15 minutes a day) which are worth mentioning because they are the only services he's received. We told the staff we needed stairs work but they brought in a block to work with so we're not impressed. His occupational therapist also expressed his racist views, he will be reported. The food has been terrible and he's not eating and he's losing weight which they keep commenting on. When I visited last week, I was greeted with "You can't come in" which I know, I was dropping off a couple of comfort items. I know that these places are on lock down but the attitude wasn't needed. So, not sure where the quality facilities are but this isn't it.

My grandma just started her (temporary) stay here for injury rehabilitation. The whole idea is that…read moreby staying in a skilled nursing facility (SNF), she will get more PT sessions in per day, and thus her recovery will get a good starting boost. I'm writing this review on her behalf. She isn't a fan of the food, but understands that it's temporary for her. What's REALLY concerning is: - She says this SNF is very, very dirty. - She says it smells like urine throughout. - She needs to be up and moving as much as possible. After her (presumed) first walk of the day, she asked to get up and do it again in a few hours. The response was that it wasn't possible, the staff "were too busy for that". Note -- her surgeon AND hospitalist emphasized that the point of a SNF was doing her exercise regimen 3x daily and having staff to help her improve her mobility at other times of day......... Hi there, ICC staff, have you read her doctor's notes and treatment plan? Are you planning to simply not follow that plan? I'm honestly really worried that my grandma's health will get worse in her stay here. If the staff can't be bothered even when the patient asks for assistance....... Will they bother to make sure the patient is using their incentive spirometer, so that their very high risk elderly patient doesn't get pneumonia? Will they bother to take care and measure an elderly diabetic patient's blood glucose? Will update this review after her stay is over. For my grandma's sake, I hope that that the impression so far is not truly what this place is like. Seriously hoping this turns out to be a fantastic SNF. Fingers crossed.

First off I would like to thank all the staff and people that make Hotel California By the sea so…read morewarming and really treat you like a person and are there for you.It was my 4th rehab within one year. Not only did they address my addiction the helped me through my divorce of 20 years. Having said that I want to reiterate you comfortable they made it from detox to discharge no other place does it like them if I could give them 10 stars I would. I know there are rehab places flooded online trying to get patients in. But that's the difference between HCBTS they treat you as a human being not an insurance payday. So moving forward call Mel get admitted and they will change your life for The good. I moved straight into a sober living house called Oxford that they helped me get into it's been a game changer. I also recommend the alumni meetings either zoom or in person they make you feel like you can accomplish the world but remember take it one day at a time and work the system just know you can do it there lots of support and they do follow ups on your progress. I could go on forever about HCBTS. So what are you waiting for call Mel and your life will change. This review is looking pretty epic! Nice!

I was about to go into detox here. I re called around midnight to see if my insurance covers…read moreimpatient. The first person who answered was demeaning immediately. I hung up. I got a another call by the assistant director and more professional, but still demeaning, "it's midnight". I said "got it, understood". Then quickly realized, addiction issues never deals with time, and the amount of money this place requests, this is beyond okay. I called back the assistant director, no answer but said on VM what I said last sentence. Then, I looked up the assistant director's background - Real Estate history Only. Nothing related to addiction or mental health.

My mother was diagnosed with a very rare bacterial infection. She had surgery that removed most of…read moreher heel bone to eradicate the infection. Her post op care required a wound vac and a facility that was equipped to change it out every 3 days. This facility came up as qualified for this specific care. They approved the care order. After being there for a week, my mother's wound vac hadn't been changed and when I called to find out what was going on , I was told Benito was the only one trained to switch it out and he didn't work weekends. Left early for an "emergency" This was a Friday night. It should have already been switched out by this point I called and made a fuss. This care is the difference between keeping or losing her leg. Benito came back in on his day off to do the required care we paid for. When he went to change the vac out he ripped the bandage off my mother's open wound and caused tremendous pain. So much so my mom too afraid to let the staff know when she was having any discomfort. After that incident they were cold and distant with her and rude with me when I visited. She came home before she was ready because we were both concerned about elderly abuse. I would like to think anyone in this profession would treat people the way they would want their parents to be treated. Amazingly after this incident , they had another nurse do wound vac changes. Today we received a $3000 bill after being told her stay was covered by insurance. No itemized charges. Just 3/1 and cost of service. From the facility.

I'd like to be transparent in the fact that this review is after visiting the rehabilitation center…read moreon a tour, and I have not had a family member personally stay here. However, I have learned that it is challenging to know what to expect, and find good resources, so I felt like leaving a review might at least be helpful to some... The location itself not on a busy street, the parking could use improvement, however, there is some in the back. I do think the staff here is efficient and they were very responsive to phone calls and questions and coming in for a tour. During the tour I was able to ask any questions that I wanted to, and was able to understand clearly Aryana's responses. The way that this location is set up, included a short term, hallway, and a long-term hallway, the cleanliness of the areas were pretty good, and the overall facility did show a movie area, and boardgame area. I don't expect any location to be perfect, I did see a lot of seemingly happy family members visiting there, family while passing through the hallways... There was one spot that smelt of urine, but perhaps that was being addressed. Overall, I think if you are looking for someplace that your family needs to stay at, this is a good spot to begin your tour, and see.

I loved being at pine ridge post acute in Edmonds. I really did...i liked the physical therapists…read moreand the occupational therapists. They were all very good at what they do. I wasn't crazy about the food there, although from time to time there was some good food. Not very often but I don't think that is a huge downfall for the skilled nursing facility. You can always order food in, right? I loved the LPNs that were there, particularly Kayla and Bogale, who always treated me with kindness and a professionalism that was beyond great. I would go back there. If I had to.

THIS PLACE IS TERRIBLE! It may be a beautiful facility and look clean; however, the care and the…read morefood are terrible. THIS IS NOT THE PLACE TO SEND A LOVED ONE IF THEY NEED WOUND CARE OR OSTOMY CARE! I toured the facility before moving my grandma there, and they assured me that they had adequate staffing, great wound care, and were knowledgeable about ileostomies. This turned out to be completely false! I had to come and care for her many times due to their incompetence when it came to adhering the ostomy bag. I also had to purchase several medical supplies needed for it because they said that they could not get them. There is no excuse for this! It is all covered and supplied through her insurance. They would not regularly empty the bag as required, and it would constantly leak. Because they were doing it incorrectly, they were changing it up to 5 times a day, which is unheard of! An ostomy bag holds, on average, for 3 to 5 days when it is done correctly and emptied on schedule. Her wound stayed infected the entire time she was there and grew in size. It became so bad that when we left the facility, her doctor had to make it larger and start a wound vac. One staff member even swatted at my grandma's hand when they were changing her ostomy, and my grandma wanted to help. They were accusing my grandma of "fiddling with it" and causing it to leak. I really should have reported this facility to the state, but I did not have the time or energy. I hope our experience will help others find a better place for their loved one, and that this facility will take a good, long look at what is going on with the care they provide and make changes. I hope they will be honest with themselves and others when they consider accepting patients who need this type of care. I will commend the therapy staff. The only thing this place has going for them is great physical, occupational, and speech therapy. So if that is all you need, it might be an okay fit for you, but be aware of the nursing staff.