Robin the sadness you experienced is NOT what we expect when caring for someone…read more My wife experienced a seizure in June of 24 and after we were the hospital couldn't allow us to stay longer the search for an answer was forced.We first used a great family operated the 1st month with pleasing results and satisfaction especially with the kindness given my.After the 1st month my wife asked that we move to a place were we could sleep together.Ore children found Harbour Point and after them visiting and talking with staff from various departments suggested Visit with their recommendations to select HP. We moved in on 9/1/24. Good choice! We are in our 90s with realistic expectations of what the future holds.We want to share in the joy of being alive daily in a. supportive community, kind people to interact with pleasant surroundings good food capable physical help and encouragement. 1/1/2025 and nothing has changed our opinion. I personally still have heath and the life choices still available to me are enhanced by the entertainment special occasions provided and help fill my time as my wife sleeps for extended periods.I suspect that if I would be left by myself-I would just call this home. I give a 5 stars based on 4 months we have been here

I would give them a zero if that was an option . After talking with the nurse Evette ( who is…read moreanything but professional) I was assured they could take care of my husband. After 2 weeks of having outside 24hr care paid separately from facility, I was told they would re- evaluate to see if he was good with just their staff. It didn't happen I let the $5100.00 a week caregiver go and my husband was found on the floor less than a week later had phnemonia and passed away the 7th day after not having fulltime care. The nurse would not respond to phone calls and when she did it was with rude and had a nasty attitude. They did manage to give my husband more sedation meds after the caregiver was gone so they could keep him from wondering. I say look into memory facilities closely but I would pass on Harbour Pointe . They were planning on evaluating him on the day he died now that's convenient. My husband deserved much better care than he received. If I could only go back in time he never would have been in that facility. I know this show San Francisco but it is Mukilteo WA

As much as I appreciate this facility and taking care of my own grandmother, I feel like I've been…read morecompelled to share a concern I have about employers. In particular, I've witnessed disrespectful behavior and discriminatory comments/ actions. Specifically directed towards an employee named Makaela. She always effortlessly and efficiently makes sure my grandmother is taken care of and always goes above and beyond. but with recent witnessed experience, I think she has been treated with unfairness and in my opinion, employees like her shouldn't be taken advantage of, but consider the effort and respect she shows towards others. I hope management takes care of the situation and value employees like her who demonstrate dedication and hard work that it takes to work at a facility like yours

I moved my 92-year-old mother from Brookdale Assisted Living in Monroe to North Creek by…read moreBonaventure on the Bothell-Everett highway in Bothell, WA. Mom's memory was declining, and she needed memory care. The first time I took a tour of Bonaventure I was highly impressed with the facility. Just walking through the front door gave a lift to my spirits in that I was greeted with a brightly lit, newly renovated looking facility. The dining rooms looked like elegant upper-level restaurant dining. I found out they have a "gourmet" chef on staff and after trying their food I would agree. All the staff - the administration, the nurses, and care aides - even the maintenance people - were all highly professional and personable. The facility was welcoming as well as the people who work there. Dulcie Chase, the admissions director, was very welcoming and pleasant; as was each of the receptionists and Dakota Bingham, the assistant executive director. They all give the impression that this is not just a business, it is a welcoming living space where residents are seen as people with feelings and needs. My mom, entering the end of her life with memory loss and dementia, had a couple weeks of adjustment she went through. After this adjustment period was over, she warmed up to the staff caring for her. I found the staff from the very beginning trying to make mom's stay as pleasant as possible, looking at all her needs, and responding to my requests. They truly cared for my mother up until the time of her passing. They were with her when she passed, which I really appreciated. The staff always welcomed my presence, visits, questions and suggestions. I did not have one negative experience with any of the staff. My wife's mother and father were also at Brookdale in Monroe until they could no longer give my father-in-law the level of care he required. We suggested Bonaventure and set it up for them to move. They were quite impressed with the facility, the food, and the care level offered to them. As of this writing my mother and father-in-law are residing there now. With my father-in-law's new and more intensive level of care, the staff is highly responsive to our calls and the Assisted Living Director, Lara, is easy to work with. I can tell Lara really cares about her job and the people she serves. My father-in-law is now getting the end-of-life level of care that he requires. I could not be happier with the facility and the staff who care for our elderly parents. I highly recommend Bonaventure.

This place is so gross it smells like pee air freshener please never take your loved one here in…read morethere rooms have no bathroom and no washing station this place is a depressing and disgusting do not take your love ones here if you want them to live

These people are angels. Our mom (age 89) had a stroke in early November, 2019. She spent a week in…read morethe hospital and then transferred here for rehab. Subsequently, we found our she had fairly advanced terminal cancer. The level of care and kindness shown by the entire staff (thanks, Kelly, Nedra, Michael) really touched our hearts. It's not the fanciest place I've seen, but the kindness, love and level of care mean that your loved one will be well taken care of. Our mom ended up in hospice, and eventually passed away in January, 2020. Throughout her suffering and our grief, the staff was kind, supportive and always helpful. They took most excellent care of her, both physically and emotionally. Thanks to all of you.

Assisted living, independent living and memory care are the type of care received at the Chateau…read morepacific. Staff is well trained and available to assist residents with several different things. Food is pretty good. Support staff like housekeeping and maintenance is a big plus.

Staff are attentive and know the residents names. Many activities are offered and food is great .read more

Very nice place and all the staff are nice polite and very caring and mindful of everyoneread more

MS does a great job in caring for seniors. That have large apartments and a beautiful garden. The…read moreactivities and food are wonderful.

My mom was in the ICU and then rehab after she became very sick. She is 89 years old and requires…read morecomplex care. She stayed at Next Level for three months, and the care was outstanding. The LPNs and RNs at the facility provided excellent, compassionate care. I always recommend Next Level to anyone looking for care for a loved one, especially for complex medical needs. The rooms are very large, clean, and brand new the facility always smells fresh and welcoming.

This is a wonderful retirement and assisted living community. Great staff, fantastic food, nice…read moreapartments, more lively than any other I visited. My mother recently moved here and it gives me peace of mind that she is living in such a quality, warm, friendly place.

I think this place is very overrated in several respects…read more EntertainmEMT has vastly diminished, food is pretty mediocre and after 7 pm it's like a morgue. It was much better a year ago but has vastly dismissed in my opinion.

My 96 year old Aunt came here to do a little rehab from some surgery she had. Having to go to 2…read moreprevious skilled Nursing homes for other things we were apprehensive at first. This place is amazing!! The staff was kind and caring, and attentive. The facility is so clean!! The Pt/OT team made such an improvement in such a short time. I woukd certainly recommend this place in a heart beat.

My name is Marilyn my husband was Michael King. He passed away at Regence 7/11/2024. He was there 2…read morewks. He was admitted there as a hospice patient. About 5 days after he was admitted, I was told by a staff member that the administration and certain staff do not like to have them as patients. This was very concerning to our family. We were paying a huge amount of money to provide him with the care and compassion he should have received. He had IPF and was on 24 hr oxygen. He had two very compassionate and kind nurses aides, a young male Indian or Pakastani and a gal around 50. He had an asian appearing female nurse in maybe her 50's or 60's who was on the afternoon shift. She was uncaring, rude at times belligerent. He had a catheter and was being awakened at 5:00 AM to empty it. I asked if it could be done a little later as he couldn't sleep. She told me "Well I guess we can just not do it at all ". Other times when I was there she administered a nose solution and brutally shoved it up his nose, he at some point didn't want her near him. She did not follow Hospice drug protocol in his medications. Did it how and when she wanted too. My husband several days before he died was bleeding profusely into his catheter bag. I asked for a Dr. to see him and was told it was not possible. At one time when I was there he was having extreme difficulty breathing, we pressed the call button, nobody responded, I went and checked it, it had a huge crimp in it caused by a nurse who had changed it awhile earlier and failed to notice it. I understand that those there for rehab receive excellent care, my husband who was dying did not, except for a few very kind, compassionate staff.