When we moved my mother into the Brookdale Silverlake location, she needed memory care. They did a…read moregreat job caring for her daily needs As she continued to decline, they continued to increase her care and was always very kind and patient with her. She was there 4 yrs before passing but was cared for very well while she was there. I recommend them to anyone looking for good quality care for their loved one.

My mom has lived here for 2 1/2 years and she has improved on all levels since she arrived in…read moreDecember of 2015. I am moving her to an adult family home only because of financial reasons. There is a core group of long-time staff members (Zainab "Z", Karen, Carol, Corrine, Jim, Alma, Pam, Judy and Michelle) that have made a significant impact on my mom as well as myself! These people are angels and are the most patient people I know! Words cannot express how grateful I am for Brookdale!

Very nice place and all the staff are nice polite and very caring and mindful of everyoneread more

MS does a great job in caring for seniors. That have large apartments and a beautiful garden. The…read moreactivities and food are wonderful.

Manager Theresa is severely difficult to work with. Frequently on vacation and when rarely present…read moreis abrupt and withholding of pertinent information. I just want to sell my deceased mother's mobile home and Theresa is making it incredibly difficult and potentially losing me buyers. I feel persecuted for trying to do the right thing. I tried contacting the owners of the park, but they referred me back to Theresa. I'm at a loss. I just want to sell the trailer and move on with my grief.

Don't ever put your family member here! They are NOT understanding PEOPLE, unprofessional, neglect…read moremany of their clients, no care for their client's well-being, horrible management ever since Kristie left. I used to work here and had to take care of 10 clients alone which made it extremely difficult to always keep an eye on all my clients when it was time for a bath.​ Working here was like working for a bunch of high schoolers. The new manager who took over after Kristie was the worst. She was the worst manager I ever had. Let's just say if she didn't like you, you're out of a job. I worked here for only 3 months, followed all the rules but still, it wasn't enough, because someone hated I was a rule follower and did my job as i was taught/by the book. So it made them look bad. SO i decided to quit before i got more caught up in the staffs drama.I'm a very compassionate person and care for anyone I take care of. This place will not show you that care. Trust me

One of the most difficult decisions a family can face is how to help a loved one with Alzheimer's…read moreor other memory loss problems. The Cottages at Mill Creek, a memory care community combines the best features of both adult family homes and commercial assisted living communities. Here you will find an intimate environment where residents receive individual attention provided by a professionally managed, highly trained and compassionate staff, available 24 hours a day and seven days a week. They have a specialized activity program specific to each individual resident. You may not see several group activities, but more intimate one on one activities tailored to the preferences of each resident. Anyone can say anything in a review while remaining anonymous. I suggest going in on your own at any time for a tour to see what is really happening at the cottages. It is always hard for families when they lose a loved one to this terrible disease and often are looking to place blame somewhere. If the needs of their loved one was not being met please ask yourself why they would allow their parent or loved one to remain there. The reason is because the care is exceptional and they know their loved one is safe in this specialized environment.

Assisted living, independent living and memory care are the type of care received at the Chateau…read morepacific. Staff is well trained and available to assist residents with several different things. Food is pretty good. Support staff like housekeeping and maintenance is a big plus.

Staff are attentive and know the residents names. Many activities are offered and food is great .read more

I can't rate lower than a one or I would. My mother has been in this facility for 3 1/2 years…read more Every day that goes by, it seems like the service is getting worse. at 80 K a year, you would think the assistance would be better. choose carefully people.

We have a family member that has been at this Cogir for years. We have seen services continue to…read moredecline here. We have gone to meals over the years with our family member and the service in the dining room has gotten worse and worse and the food quality and choices are sub-par. It often takes the dining staff 45 minutes or more to serve the food when residents are waiting and there are only two meal choices. We have experience food being under cooked, and vegetables being so old they should not be served. Our family member often has had stomach issues and diarrhea that we think is at least partially caused by the food served. COVID was terrible with residents being forced to be isolated in their rooms for months. They are short staffed in all areas. Not just the dining room. The monthly charges have gone up and up. Maintenance is lacking in the units, including changing light bulbs, loose towel racks, etc. We have had to fix things because of this. They really do not offer a lot of assistance for ADL's even with extra fees. We will probably be moving our loved one soon.

Robin the sadness you experienced is NOT what we expect when caring for someone…read more My wife experienced a seizure in June of 24 and after we were the hospital couldn't allow us to stay longer the search for an answer was forced.We first used a great family operated the 1st month with pleasing results and satisfaction especially with the kindness given my.After the 1st month my wife asked that we move to a place were we could sleep together.Ore children found Harbour Point and after them visiting and talking with staff from various departments suggested Visit with their recommendations to select HP. We moved in on 9/1/24. Good choice! We are in our 90s with realistic expectations of what the future holds.We want to share in the joy of being alive daily in a. supportive community, kind people to interact with pleasant surroundings good food capable physical help and encouragement. 1/1/2025 and nothing has changed our opinion. I personally still have heath and the life choices still available to me are enhanced by the entertainment special occasions provided and help fill my time as my wife sleeps for extended periods.I suspect that if I would be left by myself-I would just call this home. I give a 5 stars based on 4 months we have been here

I would give them a zero if that was an option . After talking with the nurse Evette ( who is…read moreanything but professional) I was assured they could take care of my husband. After 2 weeks of having outside 24hr care paid separately from facility, I was told they would re- evaluate to see if he was good with just their staff. It didn't happen I let the $5100.00 a week caregiver go and my husband was found on the floor less than a week later had phnemonia and passed away the 7th day after not having fulltime care. The nurse would not respond to phone calls and when she did it was with rude and had a nasty attitude. They did manage to give my husband more sedation meds after the caregiver was gone so they could keep him from wondering. I say look into memory facilities closely but I would pass on Harbour Pointe . They were planning on evaluating him on the day he died now that's convenient. My husband deserved much better care than he received. If I could only go back in time he never would have been in that facility. I know this show San Francisco but it is Mukilteo WA

My mother spend 5 years with Jessica and her wonderful staff. Even when faced with the pandemic,…read moreher health and care were prioritized, and the staff adapted well to new protocols for care and visitation. I knew she was in good hands. Everyone is caring and kind and my mother always was content when visiting her. This is a beautiful home inside & out, has a separate visitation area for privacy, very clean & smells wonderful when it is getting close to mealtime. :) I cannot say enough about the love and compassion they had for both her and my family as her health declined. I highly recommend this home for your family's eldercare needs.

It's OK. Not more. The staff are not very responsive or knowledgeable. The facility is nice…read morethough.

Quail Park is a greedy, careless, lonely place for a loved one. Moving my mother in there is my…read morebiggest regret. Care costs were overpriced and management is heartless. Save yourself heartache and money by finding a different place.