seems like bait/switch. started really good but over the…read morepast couple of years is lacking the initial luster. quite unresponsive of late .

We have a family member that has been at this Cogir for years. We have seen services continue to…read moredecline here. We have gone to meals over the years with our family member and the service in the dining room has gotten worse and worse and the food quality and choices are sub-par. It often takes the dining staff 45 minutes or more to serve the food when residents are waiting and there are only two meal choices. We have experience food being under cooked, and vegetables being so old they should not be served. Our family member often has had stomach issues and diarrhea that we think is at least partially caused by the food served. COVID was terrible with residents being forced to be isolated in their rooms for months. They are short staffed in all areas. Not just the dining room. The monthly charges have gone up and up. Maintenance is lacking in the units, including changing light bulbs, loose towel racks, etc. We have had to fix things because of this. They really do not offer a lot of assistance for ADL's even with extra fees. We will probably be moving our loved one soon.

Don't ever put your family member here! They are NOT understanding PEOPLE, unprofessional, neglect…read moremany of their clients, no care for their client's well-being, horrible management ever since Kristie left. I used to work here and had to take care of 10 clients alone which made it extremely difficult to always keep an eye on all my clients when it was time for a bath.​ Working here was like working for a bunch of high schoolers. The new manager who took over after Kristie was the worst. She was the worst manager I ever had. Let's just say if she didn't like you, you're out of a job. I worked here for only 3 months, followed all the rules but still, it wasn't enough, because someone hated I was a rule follower and did my job as i was taught/by the book. So it made them look bad. SO i decided to quit before i got more caught up in the staffs drama.I'm a very compassionate person and care for anyone I take care of. This place will not show you that care. Trust me

One of the most difficult decisions a family can face is how to help a loved one with Alzheimer's…read moreor other memory loss problems. The Cottages at Mill Creek, a memory care community combines the best features of both adult family homes and commercial assisted living communities. Here you will find an intimate environment where residents receive individual attention provided by a professionally managed, highly trained and compassionate staff, available 24 hours a day and seven days a week. They have a specialized activity program specific to each individual resident. You may not see several group activities, but more intimate one on one activities tailored to the preferences of each resident. Anyone can say anything in a review while remaining anonymous. I suggest going in on your own at any time for a tour to see what is really happening at the cottages. It is always hard for families when they lose a loved one to this terrible disease and often are looking to place blame somewhere. If the needs of their loved one was not being met please ask yourself why they would allow their parent or loved one to remain there. The reason is because the care is exceptional and they know their loved one is safe in this specialized environment.

Very nice place and all the staff are nice polite and very caring and mindful of everyoneread more

MS does a great job in caring for seniors. That have large apartments and a beautiful garden. The…read moreactivities and food are wonderful.

This place is so gross it smells like pee air freshener please never take your loved one here in…read morethere rooms have no bathroom and no washing station this place is a depressing and disgusting do not take your love ones here if you want them to live

These people are angels. Our mom (age 89) had a stroke in early November, 2019. She spent a week in…read morethe hospital and then transferred here for rehab. Subsequently, we found our she had fairly advanced terminal cancer. The level of care and kindness shown by the entire staff (thanks, Kelly, Nedra, Michael) really touched our hearts. It's not the fanciest place I've seen, but the kindness, love and level of care mean that your loved one will be well taken care of. Our mom ended up in hospice, and eventually passed away in January, 2020. Throughout her suffering and our grief, the staff was kind, supportive and always helpful. They took most excellent care of her, both physically and emotionally. Thanks to all of you.

Words are not enough to describe what an outstanding compassionate caregiver service Honey…read moreHealthcare provides. From our very first interaction with Isabella Johnson, she was professional, compassionate and understanding of the complexities involved before we even realized it. She and her team, especially Mia and Edith, were sincere and committed to high quality care. They communicated regularly with family and were great with my dad. It felt like they truly cared about us. They were reliable and handled problems with Lacey Post Acute prior to discharge home quickly and with professionalism. I would highly recommend Honey Healthcare to anyone looking for heartfelt dependable and professional care. Amazingly they still keep in contact to check on us. They truly make a difference going through such a stressful time.

We have had a caregiver from Honey Healthcare for my elderly dad for over a year now. She is very…read morehard working and efficient, knows how to politely deal with my often cranky dad, and understands how to get him to do things he MUST do but tries to avoid. He adores her, and so do we. She has a ton of experience with the elderly and it shows. We have had a couple of "fill ins" when we needed more days on occasion, and they were also great workers. Also, whenever I call or text the owner for whatever reason, I get an immediate response. Nobody I have worked with in the past has been this responsive.

When we moved my mother into the Brookdale Silverlake location, she needed memory care. They did a…read moregreat job caring for her daily needs As she continued to decline, they continued to increase her care and was always very kind and patient with her. She was there 4 yrs before passing but was cared for very well while she was there. I recommend them to anyone looking for good quality care for their loved one.

My mom has lived here for 2 1/2 years and she has improved on all levels since she arrived in…read moreDecember of 2015. I am moving her to an adult family home only because of financial reasons. There is a core group of long-time staff members (Zainab "Z", Karen, Carol, Corrine, Jim, Alma, Pam, Judy and Michelle) that have made a significant impact on my mom as well as myself! These people are angels and are the most patient people I know! Words cannot express how grateful I am for Brookdale!

This is a very deserving review! Frank and Juli came I to our families lives at a crisis point…read more Because of some complications in the family, our mom who needed 24 hour care, was being turn away from good options. Juli was referred to us, and I admit to being skeptical that we would get personalized and successful attention. How wrong was I?! She and her husband Frank (it was the combination that won Dad over in the end) were 100% available and prompt and their experience and contacts ended up with Mom in an excellent and beautiful home in Edmonds. They both have a very kind, strong (we needed that!) and personable way, which they bring to all of the encounters we witnessed. They were intuitive about what would move this very difficult situation forward and were correct! Please call them if you are super stuck like we were!

Juli is amazing - I would, hands down, recommend reaching out to her with any assisted living help…read moreyou need. My brother and I (who live out of the state) needed to find assisted living for my single father. Juli and I had many phone calls to discuss my father's needs and wants and were able to meet in person, with my dad. She really listened and we felt supported through the process of finding him a new home. Juli set up tours at multiple locations and coordinated so much of the move for my dad. It is apparent that she truly cares about the people she is helping and I have remained in touch.

My mother spend 5 years with Jessica and her wonderful staff. Even when faced with the pandemic,…read moreher health and care were prioritized, and the staff adapted well to new protocols for care and visitation. I knew she was in good hands. Everyone is caring and kind and my mother always was content when visiting her. This is a beautiful home inside & out, has a separate visitation area for privacy, very clean & smells wonderful when it is getting close to mealtime. :) I cannot say enough about the love and compassion they had for both her and my family as her health declined. I highly recommend this home for your family's eldercare needs.