My lunch got dropped when I fell off because the seat was higher than when I dropped it off …read more I went to get on and fell face forward I went in to tell them , got blown off and requested to see the manage. He simply debated about my seat being fine , said sorry I don't know what to tell you attitude . Going to the Doctor , getting it documented if it's more serious than i think . I can barely walk and still have to walk home .I could have died for their carelessness

I had been buying bike accessories from Blue Heron, plus experienced their ability to get me a new…read moretire installed on the spot. This happened 13 years ago. I finally decided to try them for servicing my Ebike, a Riese & Muller Roadster. Their shop is much more conveniently located than my regular shop and I can ride there, rather than loading the bike on a rack and driving there. What I'd been missing with my old shop was knowing who people were and getting in-person feedback on whatever needed to be fixed. They had expanded and the service, while still good, was getting very distant, in terms of knowing who actually worked on my bike. Blue Heron reminds me of what my old shop was like. The shop is small, crowded with new bikes and bikes being serviced. The people I dealt with were friendly and went over what they'd do on a basic tune-up. They replaced what I figured they'd replace, chain, brake pads, adjusted the derailleur, etc. What I didn't expect were all the little things. They found some missing screws, replaced those. They also adjusted the fenders for alignment and got rid of the stray rattles that the bike has had since I purchased it. They trued up the rear wheel too, which is pretty standard, but it made a difference. I also noticed they cured the problem with the derailleur moving the chain down from the biggest gear in the cassette when I would back the bike out of the garage. It now stays put. The bike has never felt this solid before. It now rides the way I had hoped it would from the beginning. I'll have to stop by later this week to thank Jordan and his mechanics for a job well-done. A good review is one thing, but I believe that the personal service I received deserves a personal reply. Five stars!

My son wanted a bike as an 8th grade graduation gift. Totally in support of that AND find bike…read moreprices astronomical, especially for kids who are still growing. Bikes on Solano sells great quality bikes at reasonable prices, pre-loved but in good condition. My son was happy and while I was there also grabbed my older son a bike since he likes to ride. The staff were super helpful, and we were in and out in under thirty minutes. I'm thinking about buying a bike for myself as well to get back into riding.

This shop has my eternal loyalty…read more Let me just say that I don't make a lot of money and my scooter is the way I get to my kids school and work. My brakes malfunctioned and because of how my e scooter is built, when the brakes aren't aligned properly, the motor won't work. Despite the fact that the owner was in the middle of moving shop, he squeezed me in on the one day I had off. I had gotten there early and parked my scooter right outside. When I came to the shop at the right time, it was for the owner to tell me he had already found my scooter and fixed it. And the kicker? He didn't charge me. Just said he wanted me to be safe with my kid on board. Made suggestions about how to improve the scooter with a different brake system and gave me very economic pricing. I cannot describe how very very helpful he was, and all in five minutes. And the brakes worked better than they did before. What impresses me most was his insistence that he cares about my safety and the people in the community. I had forgotten my helmet coming to the shop, because I walked the scooter there, and he offered me a used helmet for free to wear home. This is why small business is so important. I will be back. I will never go to another shop. Easy enough to do, since many other shops won't service vehicles they didn't sell. Something I was told by two other local shops. Seriously, best bike shop experience I've ever had.

This place looks wild some sort of space ship bicycle repair place set in a parking garage where…read morethey will imprison your bike for a small fee as well don't get me wrong amazing stop for cyclists.

This place is my numero uno for my bike needs. Honestly they deserve 10 stars! Check it out:…read more **Easy to get to -- its on the south end of the Downtown Berkeley Bart Station concourse area **You can park your bike for free and its attended parking. Yes, you can park your bike for free the whole day and overnight. Should you leave it a second night they charge $3 a day, but considering that parking your bike at night anywhere in Berkeley overnight is synonymous with "missing bike/bike parts," $3 is a mild earthy cost **Some of the attendants are bike mechanics and are more than happy to do a diagnostic on your bike, install new stuff (like racks and headlight/tail lights, new tires, etc) **They let you pump your tires for free! **They sell: child helmets, bike racks, head and tail lights, bike horns, bike locks, and more! **They are a non-profit and they really are quite friendly, which is usually why I go to them first over anywhere else **They added an extra half-hour in the morning on Saturday 9-9:30 AM so you can get your bike. Nice. **They give you free bike wheel tubes for things like securing your backpack to your bike rack! They make bike commuting a little bit easier : )

I went to Biketopia Community Workshop for the first time to do a thorough check and tuneup of a…read moregood bicycle. I was greeted, welcomed, and given the lay of the land of how this workshop works, by a bicycle volunteer. Biketopia is just what I need: Bike stands, coaching and the right tools. I paid for an annual membership - which is about what I could have spent at professional bicycle repair shop to accomplish what we got done and will do next time. I went to my car and brought in the Fuji endurance road bike, and was immediately to able to put it up on a free bike stand - so we could begin to see what was Up - and calling for attention. The volunteer - a veteran Berkeley cyclist - was friendly, observant and a very good coach: He observed and let me do - what I could do with relative ease - and he showed me how to do the Next Thing - right. He carefully checked the brakes, and showed me how to see exactly what was going on with the front brake . He knew how to do both the fine and gross adjustment of the brakes, and had the proper tools for each. And showed me how to adjust and fine tune the adjustment of my brakes, so I was able to do the work and have him check my adjustments. He heard and understood my report of some recent shifting issues and gear jumping. He checked and showed me how both derailleurs were shiifting and the simple adjustments we cojuld make. He offered to measure the wear of the chain. Since the chain was about 50% or 60% worn - I decided this would be a great time to replace it. The volunteer found exactly the right chain from their small inventory of new parts. He showed me how this chain's magic link worked, slighly different than the link on my current chain. Then how to install the new chain. He and i worked on the getting the derailleurs to shift just right. It took some skill I did not have - but soon I learned. Then he showed me how to check my rims for true - and how to adjust them - using their simple wheel truing apparatus and a spoke wrench and the right technique. I took good enough wheels and made them truer and better. We put the wheels back in and did a final adjustment on the brakes and derailleurs. Ready to ride for 50 mile runs - up and down the Berkeley hils - safely and smoothly. Next time I will work on improving the dish of my front wheel. This is a great place, if you want to learn how to take care of your bicycyle in a tightly packed community workshop.

This place is honestly amazing. I gave my friend a bike for burning man but wasn't sure if it was…read moreup to par. I saw this place and decided to check it out with her before she left. Turns out it's a community bike shop where people can bring their bikes to get repaired and even learn how to do it! We learned so much about bikes that we didn't know before. I can actually repair a bike now myself if needed. Everyone was so nice and willing to help. They have so much supplies, everything we needed was taken care of. Despite our labor taking over a hour and multiple things being fixed, we were only charged about $25. Well worth the price and quality. I appreciate this place so much and will definitely be back.

Great experience. I…read morehave walked by many times (right by Peets) and today became a customer. This place is clean, professional, friendly, and efficient. The bike was ready same day and runs so much smoother.

I'm use to going to a repair shop, thinking I need a minor fix, and the mechanic telling me I need…read more$500 in work. I'm always floored going to Stay True as I get the opposite experience. I had a wobbly pedal crank and expected to hear the mechanic give me a dire assessment. Instead, they said it was a simple bracket replacement. They did that repair, adjusted my shifters, and did some other tune-up work for well under $100. I wish Stay True worked on cars as well.

Went in to service my bike and they really went above and beyond Great service. Would highly…read morerecommend then

I lost my key to my Radrover 6 plus. I called to get a replacement and the process was easy. You…read morejust need the # on the cylinder. Very inexpensive and came in quick. Works perfect! Thank you Berkeley Rad Power Bikes!

This is a bike studio, not a bike shop…read more I just took delivery of my first Ebisu, six months after I ordered it, so I know a little about this shop. Hiroshi, the owner, created an absolutely beautiful bike for me, exactly what I wanted and needed. I had a hard time even convincing him that he should make a bike for me, that I would actually ride it. Hiroshi is not a salesman, he is an bike artisan. Again, this is a bike studio, this is not a place to go if you are looking for a bargain, parts, or if you are not serious about biking. His bikes are works of art. Check out his website www.jijentsha.com for pictures of some of his creations. He is polite, very reserved, very knowledgeable. This shop is a labor of love, this is Hiroshi. He made the workbench himself, glued all the wood together and planed it himself. My son, a business major at Cal, thought Hiroshi to be a terrible businessman. I disagree. Hiroshi has been in business since 1982, making an incredible product for which people will pay well. If you are looking for parts or service, this is probably not the place to go. This is a custom bike shop, nothing more, nothing less. That being said, he sells really cool "jitensha studio" 100% combed cotton t shirts, made in downtown LA. So, even if can't afford his bikes, or convince him to make one for you, you can buy a really cool shirt with a sketch of one of his handmade frames on the back.

I would say that after years of going by this shop, at the wrong hours mostly, I finally made it…read morethrough the door. This is the real-deal kind of place, direct and to the point. The kind of shop that hardly exists in today's world, no sales-people trying to up-sell or be your best friend, just amazing workmanship and dedication to the clients needs. We are lucky to have them.

Shops like this are hard to find, highly recommend you support this local east bay gem and keep…read morethem alive. Quality work, honest advice, no bs; the holy trifecta. Have had many bikes serviced and built over the last few years at this shop and would recommend them every time.

I highly recommend this shop to anyone looking for honest advice, quality repairs, or a new bike…read more I'll definitely be coming back for all my cycling needs. Thank you for the great service!