I popped into this location bc it's literally 5 minutes from my school. I can spend a lot of money in here lol It's so organized, the staff is super helpful, and they have tons of options and sizes. I live in Lululemon probably like most of you. The Align material is unmatched. There is a huge wall in front of the fitting rooms with instructions of how to care for your Lulu stuff. Omg- I never paid attention. So, I'm going to share it because also a lot of you probably didn't read it like me lol So you wash them separately, don't dry with cotton, and the Align is not meant to use for yoga. Oops. Following these suggestions will help your Lulu last longer! Also, you can get your stuff hemmed and they can ship or send to you. You just have to drop it off in store. The location is amongst other shops and the neighborhood is really cute. read more

Really convenient location with street parking and a parking lot a block away. I came here to get my leggings altered and it was a simple process. The staff is friendly too. read more

Lululemon Athletica - Outside - Sports Wear Near Me - Berkeley, California

A very small but cute Lululemon store! It's clean, organized, and has a good selection. All the clothes are in great condition, and everything I tried on was clean and well cared for. The fitting rooms are tidy, and I had a great experience using them. It took a little while to get rung up, but overall it is a great location to shop. read more

Great location. Not as big as I expected. Selection is fine. Surprised they have about a third of the store for men. I made an online order and moved on read more

Lululemon Athletica - Sports Wear Near Me - Berkeley, California

BUYER BEWARE!!! On 1/13/2025 I went into the store, found the leggings I loved, the perfect size, the lovely saleslady processed the online transaction, I walked away thrilled and received the product around 10 days later. I didn't think twice about cutting the tag off and slipping into my new leggings. ON FIRST WEAR MY DAY BECAME ABOUT PULLING UP THE LEGGINGS THAT LITERALLY SLIPPED DOWN MY ENTIRE FRAME ... WAIST, CROTCH AND ALL. Upon going back to the store to return the leggings the sales lady told me that she could not provide a refund because the tag had been cut off. ZERO INTEREST IN WHAT HAD ME WANT TO RETURN THE LEGGINGS AND/OR DID I WANT TO GO WITH A SMALLER SIZE. $141.44 GONE. LIKE THAT. In some circles this type of behavior is considered criminal. read more

Save your money and avoid this location. Monday 02/11/2026 i came in about 5pm to retrieve my pickup order. i tried it on, it did not fit so i requested a size up.. okay great. the team there was super PASSIVE aggressive. The sales specialist with the short cut hair informed me i would need to repurchase the bigger size and i could not just swap them although i had not been charged they would cancel. fast forward today 02/12 i check back and they've charged my card and placed the item as "picked up" meaning that i assume an associate stole the item as if i had purchased it, thinking people who shop on 4th street are oblivious to the money they spend. i called today SEVEN times.. NO answer. don't SHOP at this location. you're better off going to walnut creek or the city. read more

Megan here is an absolute awesome woman! I ordered online for store pick up. I decided to purchase from another company and called to cancel my order. Megan found my order and without question, canceled it, and said my cc would not be charged. The process over the phone took exactly 1 minute! read more

Lululemon Athletica - Called to cancel my in-store order and Megan did it in 60 seconds! - Sports Wear Near Me - Berkeley, California

Customer service is great. Brought in a jacket with a broken zipper. They took it in and had it fixed in a few days. No charge!

One word: BRET! His service was amazing. I had to do an exchange and it was seamless as promised. Ally was super helpful as well and added even more value to my experience. The store is clean, organized, and the selection was amazing. Keep up the good work team! 10/10. read more

I stopped by the store to return two pairs of sweatpants that I had ordered online. Easy enough I thought. However, the salesperson that was supposed to be helping me was very combative, insisting that the email that I was providing was not coming up in their system and then insisting that I needed to have the shipping receipt with me. When I asked if they could ask someone else for help, they lost their temper and began acting rudely. Fortunately, another customer, who said she was also an employee, simply showed them where to find the bar codes they were looking for and ... simple, done. The rest of the transaction, the salesperson was curt and smirking. For a simple return, I can't believe I had to put up with such disrespectful behavior from what Lululemon calls their "Educators" Loyal customer lost. read more

I went in this morning as the store opened with my crying baby looking for a new set to do Pilates in. The woman who helped me so was so nice and asked me some questions to figure out what I needed. She was super quick and efficient and I was out in under five minutes, which was helpful since my baby was crying! I didn't try anything on in store and relied on her expertise to get me the right sizes - everything fits perfectly and looks so good. Thank you so much for helping me in a stressful situation! read more

Great service the other day, I purchased the everywhere belt bag. Beautiful sakura pink. The associate was so sweet, honestly she'd be someone I'd say hi to when I'm in the area, unfortunately I'm too busty for their sports bras. read more

I came in to return some shorts and Joanna (I think) was super helpful and was able to take my stuff in for hemming. After going to the Oakland store and getting the worst customer service it was such a relief coming here and getting treated nicely! I love coming by when I'm shopping around 4th St because the staff is always knowledgeable and super helpful. read more

Picked up my alteration and my brand new white pants had many stains on it. The manager, Harry came by and was so rude, dismissive and condescending. He finally changed it to a new shorts but now i have to wait again for the alternation to come back. I think if you pay +$100 for a stretchy pants, it should come with a courteous service especially after waiting 3 weeks for the alteration, which by the way, no one notified me that it was ready read more

Update: I went back another time and service was slightly better. The clothes are more for fashion than for working out though.

The guy Amid who helped us buying some clothes was super super nice Great guy and service Thank you so much read more

Great staff, had two pairs of pants hemmed and they turned out great! A smaller store but have some decent selection.

They are too expensive to have no one answer the phone. Lululemon Company customer service is terrible !!!

I have been a loyal customer of Lululemon for over 8 years but I have to say, their level of customer service has really gone down and is extremely inconsistent. On valentines day I went to the Corte Madera store with my husband and we had wonderful service. I liked one of the items I purchased there so much that I even I went online after and purchased more of the item- the shipping even came quickly... these are good experiences however, I went to the Berkeley store yesterday at about 5:15 pm. I came with two of my best friends and none of us were greeted or asked if we needed help. The reps were just talking among each other but I did hear them greet other customers and ask if they needed any type of help. I don't know if this was a we just don't care about customers thing or if it was a size at thing with us not being the super slim consumers who typically fit the mold of shoppers here, but it definitely felt unwelcoming. When I go to purchase, the girl checking me out is not friendly at all. She doesn't even say hi or did you find everything okay, she legit rings out my purchase and says do you need a bag. Even the way she asked if I needed a bag sounded rude- I thought I may have just heard her wrong but when I left the store my friend even mentioned how rude she was when she asked me about a bag. I said yes please, she doesn't respond then asks me again if I needed a bag to which I say yes to. The only time she was mildly helpful was when I picked up a sale mask and said oh I will buy this too and her answer was umm you know that has to be worn around the back of the head right? I didn't so I thanked her for bringing that to my attention but that was the only service I really got. I spent $400 bucks there and was surprised when she hands me my belongings stuffed and slightly overflowing from their smaller bag. Can someone tell me why you would do that? Are you getting personally charged to give the bags out?! It was utterly ridiculous and just another show of bad customer service. When people spend their hard earned money they aren't looking to have it stuffed (not even folded) into a bag that's too small, that's something you expect at a discount chain and for the amount Lululemon charges, the level of customer service should be 10 times better. I would not recommend coming to this store. It always flummoxes me when you experience representatives who have no customer service, why are you working here then and lululemon why are you allowing it. Do better. read more

Lululemon Athletica - Stuffed all of my items in the smallest bag, not sure why. They items were even nicely folded. - Sports Wear Near Me - Berkeley, California

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This was my second time visiting this store and I have to say that I have been impressed with all the knowledge and great customer service. I came here a few days after they opened their doors during the pandemic. I had to wait in line as they only let a certain amount of people in at the store. Everyone wore masks and everything seemed very sanitized as they wiped down door handles and everything after leaving the fitting rooms. I was told my favorite pants were being discontinued so they were able to educate me on what to get next, which was the Invigorate pants. This location will be on my list to shop at but I heard the items at this location go quickly. read more

Sales rep service is pretty inconsistent. On some days - they are on point and helpful. But on some days, helping you was super inconvenient for them. I do not recommend shopping here. The brand is fantastic and I'm still a fan, but I felt like the vibe here needs fixing. read more

Out of all the Lululemon stores in the bay the Berkeley location has the worst customer service. I took my husband's jacket for zipper repair and they said they don't do zipper repair. Since I've had bad experiences in this store, I took it to Lululemon in Corte Madera, what a difference!! They took the jacket in for repair and even offer me the option to get a new one. I don't understand how the customer service can be so different from one store to another one. The Berkeley store sales person lied to me! Lululemon has zipper repair services! Dont lie to people of you dont know!! I think the whole staff needs training at this location! read more

Went today to buy some items. During my visit, I noticed that the clothes are very dusty. I did not buy anything but felt uncomfortable with the concept of paying premium prices for clothes that are dusty. Recommendation: Replace those items that are on display. read more

I've come here a few times for the complimentary hemming service and haven't been disappointed yet. Shoutout to my boy Sean (Shaun? Shawn?) for pinning my pants to the perfect length. He's a real one. The only downside is the turnaround time (~5 days). I dropped off a pair of pants on Thursday that were ready on Tuesday. That same Tuesday, I dropped off another pair and had to wait until Sunday. My pants came back perfect both times though, so I'll take that over a botched hem job! read more

This Lululemon Athletica used to be the one located on College Avenue; I was surprised to learn they relocated to Berkeley's Fourth Street neighborhood in 2017. Lululemon Athletica was in the news when they were robbed in July 2018; they were amongst many Lululemon Athletica stores robbed up and down California. Since then, Lululemon Athletica have security posted outside the doors since the robberies along with video cameras in place. This Lululemon Athletica store's space is much smaller than the College Avenue location. One can see the clothes and accessories in sight upon entering the store. I do believe management has been reading the Yelp! reviews as the educators have been very attentive and interacting with customers. My interactions with the educators have always been pleasant and professional. They are knowledgeable about the products in the store. Though the few times I have been in the store, I still see either a stray used coffee cup or a non-Lululemon Athletica water bottle around the store. I was looking at my 2015 Yelp! review--it has been a while since I stepped foot at this Lululemon Athletica branch for workout and street casual gear. This past October, Lululemon Athletica released a limited edition collection called, "Principal Dancer." It is their collaboration with England's Royal Ballet principal dancer, Francesca Hayward. An acquaintance of mine (both a dancer and a model) was modeling the clothes on their website. I quite like what I saw in this limited edition collection; I acquired a few pieces of the collection from here. Much to my delight, there are still free alterations, though they will not do alterations that will change the overall look. I know of a customer (at another location) who wanted the back of a top closed up a tad as they felt too exposed; unfortunately her request was unable to be fulfilled because the top was made to be open that way. I recently acquired a jacket and had them shorten the sleeves a bit that did not alter the jacket's overall structure. And I can still roll them up a bit if I wish as it is that type of a jacket. This Lululemon Athletica store's space may be smaller, there is still room to move around to look at the clothes and accessories. I know I will be back as I will be in the area when the opportunity arises--believe me there will be plenty! SYOY! Cheers and Ciao! read more

I've been calling this store almost every other day multiple times...does not ever answer. do your phones work?

Namaste I entered on a beautiful rainy day. Oddly, this is not an oxymoron. Perhaps everyone in the store was happy today. Despite the rain I was happy today. I wanted to get outside and run but back to the review... I entered Lululemon with a basic knowledge of the store, its product line and a hankering to return to hatha yoga as well as start Bikram. For good or ill, I had a strong desire to do it whilst looking extremely cute. I felt like I was shopping with friends. I shared my goals, favorite colors and desire for wicking garments. They practiced Nordstrom paradigm of customer service. They took great care of me and I plan to be back for classes as cute as can be. :) Things to know before you go: www.lululemon.com Whether you are shopping for fashion or for working out What kinds of work outs -- its beneficial for more than yoga It is helpful if you can share what type of yoga you enjoy Price range What sizes you typically wear What styles look good on you What your fashion challenges are If you're like me, and shopping is frustrating because too few designers cut for your build, then knowing what you need, like and hate helps the sales staff help you. If you look through their stock and figure that you can find similar items elsewhere easily Lululemon may not be a Godsend for you. However, it was for me. Namaste read more

Came here to buy a gift for someone today. Had a great experience! I got the help I needed without the pressure to buy (or the weird looks like "um are you really supposed to be in this store cuz you don't look like you do yoga"). LOVED that they put your purchases in these fabulous "recycled" bags that you can use again. The gift card went into a little "recycled" wallet with zipper. And, yes, I do yoga. Picked me up a new mat. EXCITED! Great customer service at this location. Woohoo! read more

Great store! I became a fan of their clothing 2 years ago when I first started running again post a long term injury. Their clothing is flattering, performs well and makes a girl feel pretty. Who doesn't want to feel pretty? I usually go to the Walnut Creek store since I live in Walnut Creek but I'll occasionally stop here when I'm in Berkeley. The staff here are warm and friendly and I've never felt that they were overbearing or pressuring me to buy stuff like some of the other reviewers have mentioned. I kind of lost love for lululemon last year when their design team seemed to take a mental vacation and quality as well as design were lackluster and not worthy of my $$$. But in the last few months, I noticed that I've started to rekindle my romance with lulu. My favorite new items are their pique will pant (so cozy and comfy) and dance studio jackets (so flattering!). I've been to my share of lululemon stores and Walnut Creek and Berkeley remains my top 2 favorite stores for great selection and customer service. read more

I went here with my mom looking for Hotty hots unfortunately they were out of the color I wanted but the the people there were so nice to me :) read more

I am a lululemon fan. I found a quality shirt. I do not wait to pick it up, try it and buy it. I guarantee you can wear this shirt for a long time. read more

Lululemon Athletica - I AM A LULULEMON FAN. - Sports Wear Near Me - Berkeley, California

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What else can I say about lululemon athletica, the world's most comfy yoga and/or sports attire? REALLY! I like how the Berkeley locale has a DJ that plays music and the staff are helpful and friendly. I especially like the workout clothes with the "metallic" fibre like texture that is supposed to be anti-smell and i actually tried it to see if it works. I worked out and really sweat so much with the shirt on, and left it in the hamper for a week, even though it was soaking wet from my sweat. Because the material was quick drying and had that special metallic property, after a week, I took it out and smelled it and it really only smelled like cloth. I was so surprised thinking it would smell gross! I bought more after that! Clothes are so soft and comfy and stylish. It is very pricey, but to me, I'm worth it. I love how they give FREE alterations/hemming for the life of the pants you buy! They even have run days and yoga practice days. I've been lucky and NEVER, EVER have problems finding carparking, even though it is on College Ave. in Berkeley. I've been buying this stuff for years, and will continue! One downside, however, is often they are OUT OF STOCK as things move quickly! You can go online, though.... I think selection here has been better than in the SF store on Grant Street. read more

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In person service is actually not bad at this location. Young, nice, helpful people. NEVER order anything online from the store tho! Lulu lemon needs to get their shit together as a company to put it nicely. I ordered tights that were in stock online but not in store from a floor associate. The nicely lady had it delivered to my house but TWO MONTHS LATER and it still hasn't got here. I've called, sent emails, used their chat bot and although someone supposably contacted fed ex to get this resolved, it STILL hasn't arrived. $100 down the drain pretty much. Company needs to do better! if it's not in store don't bother buying! Save urself the headache. read more

I received the most beautiful kindness and impeccable customer service at this location this past Sunday evening! I walked in right before close and was greeted by Allie. She helped me find what I was looking for, and worked out the exchange I needed with a smile on her face! She made me feel valued and appreciated. I walked out of this store feeling even better than I did walking in. Shopping at lululemon stores all over several different states, I've received a wide range of experiences, and this by far was my best experience yet. I will definitely be returning to this store for my shopping needs next time I'm in the area! Thank you Allie, and the rest of the team at this store! read more

Been wanting a pair of these pants forever but never had the time or energy to go on and try on a pair. I went to try on some at the Pleasanton stone ridge location and was turned off by the snobby service. The hubby bought me a pair for Xmas and unfortunately wasn't the right size or fit. With the limited return policy, I made the effort to go return it right away after Xmas at the SF Westfield location as we were in the area but did not want to bother with trying on pants & dealing with the long lines after Xmas. I received store credit and while in Berkeley we ran across a lululemon store. I hate trying on clothes + it was a cold rainy day, but hubby talked me into it. So in I went, feeling fat and bloated from just having ate lunch, I began trying on some pants. The women that helped me was nice and patient. I ended up trying several dif styles and sizes and finally found a pair I felt comfortable in that fit really well. As you know, purchasing a pair is quite an investment so I wanted to make sure I really liked them. It just needed to be hemmed a bit. She got my measurement and took my info down, I went to the front and rung it up thinking I would have to pay extra for shipping but was pleasantly surprised. They told me it would take about 3 days and they were right! I also loved that they used FedEx and I was receiving email notifications updating me on when I would receive my package, including when it arrived. Great customer service is so hard to come by and I'm happy to say after 3 trips to 3 dif stores, I've finally found my first (and def not last) pair of lululemons! read more

Lululemon Athletica - Free alterations, free S&H and delivered 3 days after my order!! Awesome customer service! - Sports Wear Near Me - Berkeley, California

I like Lulu's product - a bit overpriced, but otherwise good quality stuff. However, I had an EXTREMELY unpleasant experience last week. I returned two brand new leggings and forgot about the receipt. Previously, I signed up for the Lulu's membership thing with my email because the store associate said it could help them to locate my purchase even if I don't have the receipt. With that in mind, I asked the store associate to help me with the returns. She insisted on seeing a credit card statement - hmm, okay. Most stores can do returns with the credit card you purchased the items with, but okay, I took her words that 'their store is unable to locate any purchases that way, and that they had a lot of stolen credit card issues so they HAVE TO see the card statement. Okay, I thought, since I am not a credit card thief, I don't mind (although at that point I am already feeling quite upset). When the store associate finished my return, I asked for a copy of the receipt of my return. She refused and told me since I didn't give her the purchase receipt, she couldn't give me the return receipt. Confused and upset, I left the store. Today, I found out that they CHARGED instead of REFUNDED my credit card. At this point, I am very, very frustrated and I suspect that this store associate is doing it INTENTIONALLY to cheat off customer's money. Will call the store first thing in the morning - if the problem is not solved, I will seek legal help for this. read more

I absolutely ADORE the lululemon skinny groove yoga pants! They typically sell for above $95+ but this particular store doesn't always carry them so I buy them online whenever they go on sale for ~ $70. I get them hemmed here and the staff is always incredibly friendly and welcoming whenever I go in to shop around. I had a pair of pants that saw some brutal cotton pilling, and I went in to ask for suggestions on what to do. The girl at the counter told me to avoid washing the pants with other cotton clothing, don't use fabric softener, and that Target sells these pilling extractors which work super well. My friend has also had a few items hemmed too short before, and the store has done a great job of living up to their full refund policy when they make a mistake. Great quality, I'm sure to be back soon for my third pair :) read more

Lululemon Athletica - Yoga pant selection - Sports Wear Near Me - Berkeley, California

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I bought a Mist Over Windbreaker online, within a month after buying it, I only worn once. Then realized both arms started to have lots of pilings along the stitches, I contacted online, that I have been told I could try to return or exchange it in store. After I traveled all the way to the Berkeley store, the salesperson agreed to help me to exchange one with the same style but different color, after chosen the one I was going to swap, the store manager stopped her by saying it can only be repaired. So I had to come back and contact online for the refund. The in-store policy is only depended on the manager's thinking at that moment, which is inconsistent with their online policy. read more

Came here on a Monday, and the store wasn't too busy. Was greeted by two workers at the store. I explored the store. It was a little small. I wasn't asked if I needed any help by any of the store associates, which I expected being a first time shopper in the store. The women who greeting each other were chatting amongst themselves, which I don't think is good customer service. I kept walking around and eventually found things I was looking for. The woman at the fitting room was very helpful and helped size me and grab other sizes for the clothing I picked out. The fitting room was very large and had many mirrors (also toys in a box)? I tried on some of the yoga pants and they were non-see through. They were nice but for $81 I want too sold on them. The fitting around the crotch/butt area wasn't right for me but at least you can get them tailored. I ended up buying sweat pants instead which were very pricey but I really liked them. I definitely would not have stopped by this store/purchased anything if I didn't have a gift card. Maybe if i wasn't on a student budget I would stop by here! read more

This is horrible lululemon store I never been .i went for exchange leggings but without receipt it's was a gift (I lost the receipt)they did accepted to exchange .but one gal with short hair is rude give me bad look it's unprofessional look like I stolen that leggings I'm fell so embarrassed.anyway they did exchange but didn't give me the receipt I asked for the receipt they told me is final sale no receipt.its fine .I walk out not happy with my bad experience.im not coming back here again.luluemon should retraining this store staff how to be professional. read more