As an avid Hiker and Backpacker, REI quickly became one of my favorite stores to pick up gear in. They have a vast selection of items and the quality of said items are second to none. In my experience, the employees are usually very knowledgeable about their products and are helpful in giving you advice and options. While I am a member of the Co-Op ($20 one time fee), I feel that the quality of their products are good, but their prices could be better. Their a bit too much for me as it pertains to certain products. So example, I purchased a packable floor mat to sleep on for around $75 bucks but a little while later, I saw the same item being sold on Amazon for $55. That's my fault for not doing my research, but it does provide an example to their on the higher end prices. That said, though, I do recommend REI to anyone who's serious about their gear. Especially us backpackers. It may be a bit more here, but at the same time, you can't put a price on comfort and safety. read more

The customer service here is incredible. I went to purchase a new pair of shoes and they had several employees manning the shoe department. After receiving a very lengthy dissertation on stacked foam in the soles of shoes I was waited on as if I were a queen. Such a breath of fresh air to receive such attention and service. read more

First time in REI and I was trying to find a good backpack. I was approached by Danielle who made my experience very memorable. She was knowledgeable and patient. I will be sure to return and seek out her advice. I do not remember the name of the cashiers... Someone new and someone in a pink cap but they were both really nice, signed me up for the REI membership, and showed me how to apply for the card. This place is awesome! Thank You! read more

I've shopped at REI for many years. This place is to the outdoors as Amazon is to online. The staff is always friendly and knowledgeable, the store always tidy, and the equipment always rugged. If you have a problem, just bring your gear back within a year. Many companies like to muddy the shoppers experience with less than savory refund policies but REI keeps it real. I wouldn't say the pricing is cheap by anyone's standards but they're fair; they're certainly competitive. The 10% dividend and REi garage sales definitely make it worth it. Don't waste your time online. Shop at REI. read more

Got 3 pairs of Terrex hiking shoes at 70% off. What's not to like about this store? Will come back to buy my annual NPS pass.

Really great customer service today. It was noticed and appreciated, as it is truly a priority no longer in fashion at most retail stores. read more

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Curt and Skylar in the bike section were a huge help! Got my bike rolling and gave me great advice!

Love this store. Been a customer of REI since the beginning of time in the 70s. They have some really cool camping stuff , backpacks sleeping bags, and cookware. Initially I came here today just to kill some time while my car was getting work done from the Toyota dealer. Plenty of parking. The store was busy as usual. l love all the things they have for active people. read more

I visited REI on Monday, bought my girls new bikes from city grounds , it was half assembled but the neck part was stripped, I went to the bike mechanics at REI they took it on the spot fixed it correctly and I was out the door in 20 minutes. Made my daughters day , I'm a single dad and my kids and I love jamming on our BMX bikes together, I highly recommend this place. Thank you for the customer service you guys Rock!! read more

I was in town for a few days and wanted to go rock climbing at Rock Sports, so I dropped by REI to pick up a new pair of climbing shoes. All the other REIs that I have been to, I would have to usually flag down an employee for assistance, but one of their employees here was just so great! According to his name tag, his name is BRUCE F (last name was long and difficult so I don't remember it). Anyways, he came and asked us if we needed anything and stuck around to answer any questions that we may have. And we did have questions and Bruce was able to give us his full insight and very detailed answers. He was indeed very knowledgeable about rock climbing since he was used to climb for about 20 years. Overall, Bruce was amazingly helpful to us and offered such great service. He would recommend certain climbing shoes that we may like and would work for us. He told us the pros and cons of each one. He wanted us to try different ones because if you're a climber, you would know that not every climbing shoe will work for you. He helped us pick out some shoe and was happy to go to the back to look for our shoe sizes. After trying a few different shoes, I actually just ended up with the same pair I normally climb with since that pair I had was completely worn down. Overall, I do recommend this REI because its clean and very organized. Parking was quite easy easy and the staff there are quite friendly and helpful. And if you have questions about rock climbing, definitely ask for Bruce. Also, because of him, we decided to become members. Definitely a good deal!! read more

Great store, but two bad experiences with returns. Most recently an employee claimed that the soles of my running shoes [that I only had for two months] were falling apart because I "must" have run on some on some rough terrain, such as some newly paved road surfaces [not true]. read more

Worst REI I've been to and we've been to a bunch of them. Shoe sales guy was the least helpful employee I've encountered anywhere. It's a project for us to pack up the family, we wanted to treat ourselves to some new summer sandals and he brought both my boyfriend and I totally different sandals than what we asked for. My boyfriend waited it out and found out they did in fact have what he asked for. The ones he brought me we $50 instead of $100. Not the same quality or style and not helping the coop with sales I guess. Bummer as I think this is the only one in the area. Maybe fly out some employees from Christiana, DE or King of Prussia, PA to do some training as those stores are amazing! If there's no recommendations, service, and the sales person seems put out while failing to get us anything we ask for why wouldn't we just shop on Amazon??? read more

REI - Cabella's for Vegans! Ok, maybe not, but the whole vibe here is so different from the dead animal take at the other outdoor sporting goods stores. I have been coming here off and on for years and came in recently to replace my beloved fleece jacket that I bought at the dead animals store. My tree hugging DNA kicked in and said, "why don't you try REI?" Prices here are high, but this is the type of outdoor wear that you buy to have to replace NEVER. North Face, Pategonia - it speaks of granite faced peaks and my younger days backpacking through Rocky Mountain National Park. Found the area of merchandise I required but was not having a lot of luck. Unfortunately, the clothing is not really geared towards plus sized women. One of the young men working there was very helpful and checked to see if there were larger sizes available. But ahah, there were suitable options in the men's department. So I came away with a lovely manly turquoise fleece jacket that will keep me warm and cuddly when those north winds start blowing off the Sierra. And an extra bonus - I don't even have to cover up my Obama stickers when I park in the lot here. read more

After reading a few negative reviews about the REI at the Reno location, I have to admit I was a bit apprehensive about going in. However, the clothing department people were extremely helpful fitting a shirt on me. The woman even showed me a few details I hadn't noticed before (like how the sleeves were cut in such a way to keep the sun off the back of the hands). Lastly, when they didn't have the size in the color I wanted, she went in the back and found what I wanted. Overall, an excellent experience -- meeting and easily exceeding the high expectations we have of REI. read more

I didn't realize until the end of my shopping experience that REI is a Coop and that the people on the floor are most likely members performing their required shifts (like at a food coop) and not a devoted sales force to wait on customers. The only enthusiastic selling I received was afterwards about the benefits of becoming a member. If I were to shop here again, I would research the products online first because of this attitude about customer service. So my mistake as an outsider without a lot of knowledge about outdoor gear. I do love my boots. They are well made, comfortable and good looking. They were expensive but will serve me well. read more

REI - Hiking Boots - Bikes Near Me - Reno, Nevada

Showed up to look for some snow boots and luckily found a pair in the clearance section for $31. They are black north face with fur on top! Can't beat that price anywhere! read more

REI - North face women's snow boot - Bikes Near Me - Reno, Nevada

Bike guys are awesome. Very helpful. With that said, I removed a star because the shoe lady was very condescending. Right now they have it roped off due to Coronavirus. We were instantly approached and asked what we were looking for. We replied hiking boots for me. She then asked what are we doing. We hesitated a minute because we literally were just talking about Shasta or Tallac for next weekend. She got irritated with our "hmmm.. well.." and walked away mid sentence. I then said to my shopping buddy, "Eh nothing is really speaking to me, they are all kinda ugly." Just kidding. The sales lady then said " this isn't the fashion line, we are functional footwear". Jeesh I was kidding. With that said I lost the spirit to spend $200 on shoes from this lady. There was definitely an air of judgement from her. I hope she has a better day. read more

Such a cool store that happens to be a co-op. Lots of great outdoor gear and gadgets to choose from as well. Michelle helped us as we navigated through the store today. I was looking at the Patagonia vests and all they had left was a small. She looked and assisted with me finding it online and how I can have it shipped to store or at home. I opted for home and found another cool find on the way out. Their lifetime membership is 20 bucks and they have a cool promo that if you spend $50 you get a free $20 gift card for store purchases going on through 1/28. I opted in considering it was a no brainer to join. read more

We stopped into the Reno location to check things out. We are thinking of a one day move to the area and wanted to get the 411 from the active locals. Alex at the front of the store was very helpful, and Steve from action sports grabbed us a local map of The Peavine Trail system. Super helpful and friendly. We bought a mountain bike magazine and grabbed a few of the local event flyers. Thanks guys!! read more

REI - Just one of the cool MTB event flyers here at REI. - Bikes Near Me - Reno, Nevada

I just walked out of REI and thought to myself, "they really rock at this REI'; needed to share my enthusiasm with you all. I have shopped here for 15 years and never had a bad experience. Thank you staff! You're all super friendly and helpful. read more

The manager refused service to a cancer patient. They treated me disrespectful and totally rude. It's hard being disabled as it is. It's sad that people treat others this way. I went to Scheels had what I wanted and will have my business from now on. read more

Great selection and knowledgeable staff. I love stopping by this REI when I am in the Reno area.

Always clean, always helpful, always cool stuff! REI appeals to me because the store is consistently well-organized and spotlessly clean. And I know that the employees will help me find what I'm looking for and will be knowledgeable about the products. read more

Love our local REI. The customer service is always impeccable and the store is clean and well organized. The missing star is due to selection, as I came in hoping to try on several hiking boots that I had seen online. Alas, they do not cary the vast options availabke by mail. read more

After years of downhill skiing in uncomfortable boots, Danielle helped me form my boots to my feet. 3 days of skiing later and my feet are pain free! I'm very grateful for Danielle's knowledge on boot fitting and not trying to push a new pair of boots on me. I will definitely be back to this location for future outdoor needs. read more

Went by REI today for the first time in Reno. After wondering around the store, asked the cashier if our REI card was any good from the Seattle Store. With a membership number of less than 1,000 everyone was intrigued to see the antique. It turns out, we were still registered in Arizona, and we moved out in 1992. Maybe that is why we have not heard from REI for a few years. We will be back to take some of the classes at REI in Reno. read more

First off I had signed up for the membership because they convinced me of the perks and they had mentioned that I get a $30 gift card once I apply. What they didn't mention was that there was an expiration , although the manger made an exception that I was able to purchase any product even though it was after the expired date. Once I found my item I brought it up and they failed to tell me that it has to be a product over $50 before tax. I had brought my snowboard to get waxed the day before and the guy had said I can use the gift card. The manager had said that I am unable to use it on a service but on a product. Overall they need to communicate better with customers. I am not to happy with their customer service... The teller also mentioned that he can epoxy a split my board for free and they continued to charge me after.. read more

Says open on yelp till 8:30pm.... at store theybare closed and employee out front states it's only for curbside pick up. Of course REI isn't responsible for bad info on yelp but she was rude making me seem stupid for "not calling the store directly". I'm sure that they don't claim their yelp listing but apparently they don't care about the bad info out there... while in the parking lot watched 2 other cars park and attempt to shop only to be turned away. REI could DO BETTER. I'll go buy my hiking boots elsewhere read more

Always such a great experience with REI. I ordered a bike online that was way too small for me and instead of letting me walk away with a bike that didn't fit just to make a sale they found me something better than I could have hoped and at the same price point. Thank you Jerry, Steve, Jared and the very nice bike mechanic (I didn't catch his name) for helping me out! This is why REI is the best read more

I love this store! If you plan on shopping here offer, do yourself a favor and join the membership program. It's well worth it. Rose is the best!!! I recently needed to get my Fitbit replaced, it had stoped syncing with my phone. She got me all set up with a replacement shipped right to my house. Super easy. read more

If looking for any type of outdoor fun gear, clothing, equipment, this is definitely the place to go. They have what you need for each season of the year. Staff is helpful, as well. read more

I purchased a bicycle here in 2008 and it needed a derailleur adjustment. I live in Sparks and decided to give 2 Sparks bike shops a try - one said 12 day turnaround time and the other was 8 days. I called REI and they said they could do the adjustment while I waited and if it needed anything major, they might have to keep it for a couple of days. It ended up being a simple adjustment and I was out of there in 15 minutes with a minimal cost! Love this place! Thank you for the great service!!! read more

I pretty much love every outdoors store I venture into, but REI has something special abouy it. Their customer service is absolutely phenomenal; everyone always seems so friendly! Every time I stop into REI, even if I'm just browsing, I'm asked by one of their associates if I need help with anything. One thing I always make sure to look at whenever I'm in REI is their clearance rack. They have great deals on Patagonia and North Face jackets! The only reason I am giving them 4 stars instead of 5 stars is due to their no pet policy. Sportsman's Warehouse, Scheels, and even Bass Pro Shops allows dogs. I had my dog with me and I needed to swing by to pick up a new camelback mouth piece on my way out hiking and I wasn't allowed to bring my dog in. read more

Everytime I come to REI I feel like a kid in a candy store. So I went here to look for water proof pants and good winter boots. I look around for a few minutes to see if I could find what I was looking for myself. Yeah, I am totally a guy like that. I didn't want to ask for help but finally I decided to ask a salesperson for help. I talked to a younger male salesperson and he wasn't super sure about the items I was inquiring about so he got Avr and he was knowledgeable about the items I was looking for. So I talked to Avr and asked him if they had water proof pant that was a certain kind of material. They had a few left and I tried a few of them on. There was an REI Men's Mistral Pants brand water resistant pants. They only had one left like this and I tried it on. I was super amazed that it fit. I was also looking for winter boots and I saw these Merrell's Moab Polar Waterproof boots espresso color. I ask Avr to see if they had a men's 10.5 and they did. I tried them on and they fit very well. So I told him I will take these and thanks for the help. He was very nice and very helpful. Every time I come to grab something from REI I usually never get disappointed. Staff is friendly and usually in good spirit. So I go up to the counter to pay and I am also a member of REI. I told the cashier that and he said I had $4.50 I my account. He asked me if I wanted to use it towards my purchase I was like of course man! I didn't event know I had that in my account. But it was a good experience. I always like purchasing from REI. I would recommend to become a member of you are into outdoors activities and need to purchase lots of equipment for hiking, camping, climbing, skiing, snowboarding, biking, etc. I like being in the outdoors so I will definitely be back and I would highly recommend this place to my friends. Thanks for reading my review. read more

REI - Moab Polar Waterproof boots - Bikes Near Me - Reno, Nevada

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This place is the worst. The corporate Walmart of outdoor stores that puts real shops out of business. Good place for grandma to shop for her cubscout grandchildren. Yuppie, msrp prices on everything! Just order online from a different company. Also my personal favorite is the use of the red clearance tags on items 15-25% off. If you think 25% off is clearance you're an idiot and you should smack yourself in the face. Shame on management! read more

I've been to many REI's. This is by far the WORST I've seen in service. I lost my Tilly hat in the wind near Reno yesterday. Stopped by here to get a sun hat. Knew the Labor Day sale was in progress. Went to the website to see what was on sale, not just at the website but in their stores as well. Great. A half dozen brands available. Well guess what? Only one actually in this store, and none in my size. So I grab another hat, then go to the cashier area. Lots of cash registers, but no one actually helping customers. Wait, wait, wait. Lots of personnel walking by, can't get ANY eye contact. Gave up. Threw the hat on a counter. Now in the parking lot looking at better sporting goods alternatives. Hint: backpacking dehydrated food is MUCH cheaper at Walmart, and just as good a selection. read more

I'm lucky in that I'm in an industry that allows me to take advantage of some pretty serious discounts directly from manufacturers who sell a lot of gear to REI. So unless something is on mega-sale, I don't normally buy things at REI. I will say that in general, their staff is very knowledgeable and seem to know their gear, and that I have tried and tested a lot of the gear they sell and it's top quality. Even better, if you do buy something from them and you are not happy with it, they are very generous with their return policy. Kudos for that. read more

REI is great! They have awesome stuff, at prices conveniently located well above retail. Hell, even their sale prices are so ritzy you feel like a doctor or lawyer with money to blow as soon as you swipe your credit card! I recently stopped into the glorious big box recreation chain in search of some new cycling tights. I expected to find some in the 40-60 dollar range, which didn't seem unreasonable. Fortunately for me, the great quality merchandise had been priced at more than double my budget! RAD! As a result I got to settle for some Pearl Izumi leg warmers. But I still felt good, as I had my wallet raped of about $52.00. It was cold, and I had ridden my bike to REI, and the need for leg warmth was pressing. And although nothing warms me up like a good wallet raping, my legs were still a bit chilly. I asked the wonderful woman who checked me out if I could change into my new dollar bill flavored leggings in a changing room. She obliged, and I changed. As I exited the fitting room, I experienced what can best be described as "eyeball-stabbing" from a woman outside the door. I smiled in return then headed for the exit, at which time I was accosted and accused of stealing my golden leg sheathes of wonder. Now, if there's one thing that makes me happy, it's not finding what I want and settling for something inferior, at an equal or greater cost than my initial budget. But let me tell you, being treated like a thief and insulted in front of the general public by a horrifying lesbian gnome in loss prevention almost makes me jump up and sing. So I put my receipt in her face, said a few choice words, and sauntered out. I will be sure to bring my whole paycheck next time, which will be every day from now on. read more

We were looking for the Vibram KSO men's shoes. They didn't have the size we needed in stock, The associate did say that the order had just came in, but "she wasn't going to go through the order for 1 pair of shoes." I know most orders come with some sort of inventory list/ manifest, but I didn't say anything, because obviously customer service wasn't her forte. Her suggestions, to call back tomorrow to see if they came in or, order them on line. I did later call and talk to a manager and he was able to check the computer to see if they had them in stock. Not to impressed by this associate. read more

I'm an avid hiker and have been coming to REI for years. The one in Reno is not the largest but, is one of the best. I looked at numerous Camelbaks and headlamps online and saw that REI carried a selection to try on. I decided to take a trip to the store. The staff were extremely helpful and knowledgable. The quality of the items are excellent and being able to walk out of the store with what I needed was great! I could have gotten the same items online for a bit cheaper but with shipping it would have delayed my outings and cost almost as much. **Do yourself a favor and sign up for the REI membership. For $20 you get a lifetime membership and you'll average about a 10% dividend on all eligible items you buy. read more