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    REI

    3.8 (154 reviews)
    Open 10:00 am - 8:00 pm

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    Rai R.

    Had not visited REI in so many years as its located a distance from Ashburn but it is a must visit store for any travel. Heading to Europe and different climates my wife and I visited and bought several items and joined REI. They are very helpful and returning/exchanging is made so easy. High recommendation.

    Mike R.

    Am not pleased they got rid of the lifetime warranty. They were a rare business to do that. To be fair probably quite a few people took advantage of that. I like REI, but I don't love it. The reasons are simple, and that's my competence with anything outdoors, and simply put they are often too expensive. To newish or amateur outdoor folks, you won't find a more knowledgeable staff anywhere! Their employees are A plus in every regard, and their customer service is exemplary. This is certainly a nice location, and they do have some neat toys. Their dehydrated MRE meals are quite decent. What do I usually buy from them? Those and polarized sunglasses. Yes polarized sunglasses cost more, but they do help with glare when driving or skiing. Here they have a good selection, and for less than the Oakleys that finally met their demise. Every time I've found a good pair, as I can do destruction on outdoor gear like none other. Their tents can be a pain to set up, but they are made of impeccable quality. As for bikes and most camping equipment, you can get the same for less elsewhere.

    REI employees having a map discussion during a "Garage Sale".
    Carlos S.

    I have been an REI member since 1986 and am very disappointed at how the "experts" that REI hires as their employees do not know what "Customer Service" is. I went out of my way to attend the Fairfax REI's "Garage Sale" because I was on the market for some camping gear (tent, footprint, sleeping bag & sleeping mat). I had previously tried to buy these at the Richmond REI but after walking around for more than a half hour without finding any help, I left. Well, the Fairfax REI isn't any better. Below are pictures of their employees that I took as I was trying to gain their attention. The first one you can see Employee #1 watching a video on his smart phone while ignoring all the customers walking around him. The second pic shows 2 other employees having a map discussion in the middle of the store. The 3rd pic shows Employee # 1, walking past Employee # 2 & 3, away from me when he saw me walking towards him with an inquiry. I bought my camping gear from Amazon instead - at a lot less than what I would have paid at REI. I was more than willing to pay a higher price because they supposedly hire "Outdoor People" whose expertise you can tap into before you make the purchase. What good is all that (probably overpaid) experience if they don't make themselves available to customers? FWIW, I did contact REI about this incident and never heard a damn thing from them.

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    5 years ago

    Always great service at this REI. Sales people are polite and take the time to find you the right shoe. Great return policy also.

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    Page 2 of 4

    Ask the Community - REI

    Review Highlights - REI

    Outdoor equipment is expensive and we outdoorsmen beat the crap out of our gear and expect it to hold up.

    Mentioned in 7 reviews

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    Trek Bicycle Fairfax

    Trek Bicycle Fairfax

    4.1(79 reviews)
    2.0 mi
    $$

    Immediate Attention Required - Customer Treatment at Fairfax Location…read more I'm reaching out to bring a serious issue to your attention regarding your Fairfax location. I recently visited the store at the start of the spring season--typically a great time for cycling and community engagement. My intent was simple: get air in my bike tires. My initial interaction with a staff member was excellent--welcoming, helpful, and exactly what you'd expect from a community-focused business. That experience changed completely when your service manager became involved. The interaction quickly escalated into behavior that was demeaning, hostile, and completely unprofessional. I was spoken to in a way that was both disrespectful and humiliating--something I can honestly say I have never experienced in my 64 years. More concerning, I was told I was not welcome in the store. Let me be direct: that is not a customer service issue--that is a leadership issue. This individual represents your brand in the local community, and based on this interaction, does so in the worst possible way. Behavior like this doesn't just impact one customer--it erodes trust, damages your reputation, and pushes business away from what should be a community anchor. I also want to highlight the contrast: your frontline employee created a positive, welcoming experience. That tells me the culture at the ground level has potential--but it is being undermined by management behavior that is completely out of alignment. I am asking for two things: A review of this incident and the conduct of the service manager Clear confirmation of how you intend to address this moving forward I would strongly encourage you to take this seriously. Experiences like this don't stay isolated--they get shared, and they influence where people choose to spend their money. I look forward to your response. --Mark E

    Needed a new seat for my bike. Folks were friendly and helpful. I was able to purchase one. Back on…read morethe road again.

    Photos
    Trek Bicycle Fairfax - Spokes is now Trek

    Spokes is now Trek

    Trek Bicycle Fairfax
    Trek Bicycle Fairfax

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    Conte's Bike Shop - Store Front

    Conte's Bike Shop

    4.4(59 reviews)
    9.5 miFalls Church City
    $$

    Having recently assembled a bicycle for my daughter at home, I was instructed by the manual to…read moregrease the pedal threads and the seat pole and bring it in to a shop for some final adjustments to ensure it would be a safe ride. Not only did they provide me with some complimentary grease, their veteran team of mechanics were not only extremely patient and friendly with all the customers but were professional and efficient in their skills to complete the task as well as offer explanations on anticipating future issues such as tightening the handbrake cables after a few rides. Despite being around since 1957 and having the business passed down a generation now with over 10 locations in the area, it's nice to see they are not resting on their laurels since the staff very much had a mom/pop sensibility with good mix of older and younger staff and they seem to be very familiar with regular customers chatting with them in a first name basis and asking about other family members, like a neighborhood bartender and his/her regular patrons. I highly recommend Robert, who is sharp as a tack and has even made several YouTube videos posted on troubleshooting bicycle issues at home when he worked with a previous company. Highly recommended for all your biking needs.

    Trying to get the right bike parts for my electric bike online was taking hours and I just couldn't…read morebe sure I was not making a mistake. What a relief to go to experienced, knowledgeable, neighbors that cared that I get what I needed, which I did. Thank you, Conte's Bike Shop, for investing in our community to serve us and make our lives better. I pray that you will stay successful and stay here.

    Photos
    Conte's Bike Shop - 2020 Specialized Turbo Creo

    2020 Specialized Turbo Creo

    Conte's Bike Shop
    Conte's Bike Shop - Showroom

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    Showroom

    Beeline Bikes Northern Virginia Powered by The Bike Lane - Beeline Bikes Northern Virginia Powered by The Bike Lane

    Beeline Bikes Northern Virginia Powered by The Bike Lane

    5.0(2 reviews)
    4.2 mi

    Local bike shops seem so unwilling to work on bikes they didn't sell. Why spend time calling shops…read moreto see if they have the time or even interest in fixing your bike? I scheduled an appointment online with Beeline, Tom called and learned more about what I needed and then showed up right on time. We wheeled out the bike to his van where gave my everyday-to-the-Metro bike a fabulous tune up for a VERY reasonable cost. Even scheduled a follow up for 6 months. If this bike is fine, my "good bike" might need a little check up. It's a great service for a reasonable cost by nice, experienced folks who come right to your door! I couldn't ask for more.

    Beeline Bikes is awesome. I needed to get my 5 year old sons bike tuned up by a professional and…read moreusing this service was so easy! I made the appointment online. Tom called to confirm my appointment and ask about what I needed to get fixed. He showed up at our house and took a quick look at the bike and knew exactly what to do. And then he happened to see my other son's bike in our garage and mentioned politely that the fork on the bike was installed backwards! So he offered to fix up/tune up both bikes for such a reasonable cost. I did not have to leave my house or walk into an intimidating bike shop. I highly recommend using Beeline Bikes. So convenient and so reasonably priced!

    Photos
    Beeline Bikes Northern Virginia Powered by The Bike Lane - Beeline Bikes Northern Virginia Powered by The Bike Lane

    Beeline Bikes Northern Virginia Powered by The Bike Lane

    Beeline Bikes Northern Virginia Powered by The Bike Lane - Beeline Bikes Northern Virginia Powered by The Bike Lane

    Beeline Bikes Northern Virginia Powered by The Bike Lane

    Beeline Bikes Northern Virginia Powered by The Bike Lane

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    REI - outdoorgear - Updated May 2026

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