I ordered a gift card as a Christmas gift. The online process was easy. The gift card was supposed to be here on December 23. I didn't get the card until December 27, that left me without a gift for my nephew! read more

I needed a good pair of footwear for a family trip to Ireland. Racheal ( who is AMAZING ) spent a significant amount of time with me trying on several brands and checking the fit until she found me the PERFECT boot. During a week of A LOT of walking in the " Emerald Isle", feet were dry and comfortable! It is service like this that has made our family regular customers at this store! read more

Called the store. Had a polite, not not friendly or helpful (or informed!), employee direct me to the website. After purchase, days and no feedback, I recalled the store, and encountered a polite, but not friendly or helpful, employee again. He said the order couldn't be completed because of "suspected fraud" (???) I asked what part of the transaction flagged me as a fraudster. (I wasn't upset or beligerant in any way; more curious because computer alogrithims can get hinky). MID SENTENCE he said, "I'll transfer you to customer service" I was met with a rep also polite, but clueless, and equally unhelpful and unfriendly. At a point I noted, "I am not a fraudster, and it seems like I need to work to become your customer." She responded, "It wasn't me", as if I was talking with HER, and not a rep of REI. I go on Trust Pilot, and immediately learn my experience wasn't atypical. There are all kinds of places to buy travel gear that don't require blood samples and are actually friendly. I'll head there. read more

Equipment for hiking, biking, paddle boading, kayaking. Huge selection for hiking and running shoes and other things for that. All kinds of backpacks. Some swimsuit and gear for various weather conditions. We were considering an Iceland trip and would need some layers for cold wet conditions. They have a large selection, but the prices are high. There are some clearance items. Lots of very fit people come here. Might be good idea to get a job here to meet someone if your single and ready to mingle. read more

I'm planning a hiking trip through Arizona and Utah, and what better place to check out some awesome gear than at REI?! Good news: they have absolutely everything you would want for anything outdoors. Bad news: it's going to be expensive. TRUTH: I could spend all my money here. I am a deal finder. I love telling people about the $10 shoes I find or the seven dollar dress. It's kind of my thing! I typically don't buy namebrand things, unless I really need it to hold up... And I've learned the hard way, that you splurge and buy good products when it comes to athletics and anything outdoors. I'm the gal who won't spend $40 on a dress (it HAS to be amazing) but will spend $140 on running shoes that won't cause my knees to hurt. ENTER REI. I'm new to this world--but if you are looking for good gear, go here. Spend the $30 to join the membership-- I've only been a member now for two weeks, but I've gotten 50% off hiking boots and several emails about items that are half off. Better yet: becoming a member gets you a year-long return policy, no questions asked. Currently, they have a deal going right now that you can join for $30 and then get a $30 gift card. It's a no-brainer! Instead of me going to the running store and buying my shoes, I am finding them at REI. I get points added to my membership that ends up giving me money back. I also cannot beat that year-long return policy! I do think you probably could get some gear elsewhere for a much cheaper price (hence the 4 stars), but if you're looking for something to last for awhile, wait for it to go on sale at REI: join the membership and then get some money back. I'm a FAN!! read more

REI - $50 --half off. - Outdoor Gear Near Me - Cincinnati, Ohio

Place is stocked and staff is either over worked or have no idea to check on customers to see if they need help. They do not price match, which is a shame since everything they have I can find much cheaper on line. read more

This store is unlike other ones we have shopped, very clean and a bit lacking in help, but we found items and lots of savings. Very busy bike service area. No kayaks. read more

REI, expensive as he$$ but full of higher end outdoor gear. This is one of few REIs in the greater region, luckily it's easy to find in Rookwood with plenty of parking. This is my husband's favorite store but I honestly think it's too pricey, hence the 4 stars. They do some okay sales of their Patagonia clothing but I've found cheaper elsewhere. We typically peruse the camping/shoes/clothing but there's also a decent selection of biking gear, climbing, kids shoes and clothes. We once scored a good deal on hammocks online! If you're an outdoorsman, you can probably find what you're looking for here. If you're a true outdoorsman, you'll find a way to rig what you need for a fraction of the price. Sorry not sorry. read more

The sales person was very kind. He brought me all the shoes that I requested, and I was able to find a pair no two pair that I bought the experience was pleasant. read more

This is my favorite "toy" store! I feel the equipment is more expensive and also better quality than Dicks Sporting Goods. Being a member definitely has its benefits. read more

Great store if you enjoy the outdoors. Located in a mall with plenty of parking. I was there on a holiday and the store was very busy and there were alot of good sales going on. The check out line did move quickly though. They have clothing as well as gear for outdoor living. Tents, camping gear, outdoor cooking gear, climbing gear, hammocks, fold up chairs, shoes, etc. Plenty to select from. I was able to grab a climbing helmet and some caribeaners although the selection wasn't that good. That might have been because of the sale being out of stock on certain items. The helmet was the last one they had. They also have a member ship program but it does cost money to join. read more

I came in 30 minutes till close and a very experience and knowledgeable gentleman and amicable female bike mechanic both assisted me in assessing my bike and getting me the right gear for a successful ride the next day. The were incredible helpful and I am grateful I was able to connect with them. read more

Uh, no. No more. Staff more concerned about overwrought mask compliance than actual customers. When is enough face coverage enough? Mouth and nostrils right? Evidently it is now the bridge of the nose and entire chin. I don't think a plastic bag over the entire head would have been enough for this idiot. Oh and BTW, why was he standing 2' away as he chastised me? Social distancing? Goodbye REI. read more

Beth and Matt at the Bike department were both extremely helpful. They helped us resolve a minor issue we had on a past bike purchase. They were both courteous, helpful, and went the extra mile. We already purchased 3 bikes from this REI and we will always get our outdoor and bike equipments from here because of our positive experience. Thanks, Beth and Matt! read more

Spent a few hours in here picking out packs and shoes with my wife and daughter. The young lady that was in the shoe section was amazing. An older guy named Bill was outstanding, the most helpful employee ever. He took his time and made sure all three of us got the perfect pack for our bodies. A few of the other employees didn't want to really give us the time of day or were trying to rush us to just pick something and they would be constantly disappearing. If it wasn't for Bill, I would have given a 3 star rating. Bill alone deserves a 5+ star rating. read more

My family and I were shopping for a mother's day/birthday present for my mom. We ultimately settled on a Stanley Cup as she's been wanting one for a while but did not want to spend the money. We picked one out and headed to the checkout. We were greeted by the cashier with "you're a member right?". We replied "no," then he proceeded to tell us the particular item we picked out was a "members only item." No where online or in store did it mention we needed a membership to buy it. He then proceeded to try to sell us a $30 membership on top of a $40 item. Absolutely ridiculous. read more

Was just browsing but felt interrogated by staff!! We had 3 separate staff come up to ask if we were members within the first 3 minutes we were in the store. Then very strange moment where we overheard a staff member talking about us and if were members over the radios... Felt very creepy and unwelcoming, which was surprising at an REI! read more

REI sets a standard. I went in to find a shoe repair kit for a pair of Keen voyagers. I was reminded by a staff member of REI's return policy. They guarantee satisfaction for one year. I had forgotten and for some reason I thought shoes would be exempt. Nope! Took off the old pair (the side of the sole was separating) put on a spanking new pair and walked out (after a brief stop at the checkout counter)!! I had purchased them last spring used them all summer and most of the year as general yard shoes, walking, backpacking everyday shoes. So comfortable. Long story short REI rocks!! May be slightly more on some products but you cannot beat a total 1 year guarantee! Worth the extra bucks and not meaningless like those other "so called" warranties. Was going to shop around for a new pack and sleeping bag but looks like REI will get my pennies! read more

REI - Replacement Keens - Outdoor Gear Near Me - Cincinnati, Ohio

REI is an extremely hypocritical establishment. I make this claim based off of their number one producer is one that is off shore, but also their number one designer is "designed in the USA." They base there merchandise off false advertising that they are almost made in America with a USA flag, but it is not made in the USA. They create products in foreign lands to exploit locals to paying to use their own lands. Great merchandise design but there are plenty of places to buy more affordable, completive qualities around the state and city. read more

REI has that rare combination of highly knowledgable service, top echelon products and a verve in the stores and souls of the associates that makes it a great experience every time you go there. It's like the Apple Store of the outdoors, fitness and fun. We suited up my daughter for the 500 mile El Camino in Spain and I had zero worries because these guys stand behind their products. Anything goes wrong and they replace and deliver ASAP. Don't fret a few percent on price when your life and health are at stake. read more

Pros: great selection, knowledgeable workers, rental options, educational classes, bike shop Cons: can be pricey, temptation to buy everything This store is nirvana for active outdoorsy athletic type people. The workers out on the floor are friendly and helpful. I was looking for clothing and accessories for Tough Mudder and they helped me find a few necessary items (like quick drying underwear, ha ha). I did find that many items were priced more than I would expect and I chalk this up to the fact that it is the price you pay for having all this under one roof. Yeah, you can buy a lot of this stuff from amazon, or other places, but you can't always have the convenience and helpfulness of the REI workers. And if you need something right NOW then paying a little extra is not really a big deal. For some, renting equipment might be a great choice. At this store one can rent tents, backpacks, and sleeping bags/pads. This store also has a full service professional bike shop http://www.rei.com/stores/bikeshop.html where one can have their bike tuned-up. As Ron mentioned, the lifetime $20 membership fee is probably something that you'll want to add to your purchases. Not only does it give you heads up for promos, classes, and other special events as well as a 10% dividend check from your purchases; it essentially makes you a shareholder of the company, giving you a "say" in REI's business practices. For more info about all this, see: https://www.rei.com/membership/benefits/ REI also has occasional members-only coupons and "Garage Sales" where their merchandise is offered at steeply discounted rates. Check http://www.rei.com/stores/cincinnati.html#classesAndEvents for all events at this store. I'm glad to have REI here and hope that it can help spur people on to being more athletic and adventuresome. So whether you are geocaching, running, hiking, or cycling, REI will certainly have something you'll want/need/drool over. read more

REI - They have everything... :) - Outdoor Gear Near Me - Cincinnati, Ohio

Stopped in to see if they had a "garage sale" section like some other stores - they don't - but will be doing quarterly garage sales. ...I didn't realize that they had just opened. The store has a very open design with a great selection of gear, but perhaps not as much as other locales. read more

Yay!! I love REI. finally we have one in Cincy. Good sized store, great selection. Of course you get the same great service and guarantees. I'm so happy to be able to do my shopping in-store rather than online. They have an impressive selection of healthy and allergy friendly snacks and food for your outdoor trips. Check out the chalkboard at the front for seminars and the the community resource center at the back left for local events and volunteering opportunities. read more

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Wow this store is overwhelming if you're a city girl like me and don't spend time hiking. Each associate aka outdoor pro know their stuff and are happy to help you find the right snow boot, coat, layers and supplies for your next outdoor outing no matter what time of the year the hot, humid summer or the frigid Ohio winter. Note you can easily spent several hundred dollars here on just a few items, so control yourself like I had to on this visit. read more

When did it become policy to discriminate against my special-needs 5-year-old for not being able to wear a mask? I thought the outdoors were for everybody? How inclusive of you! Everyone else in our party was complying with your draconian requirements, but after the punk at the door was finished chastising my son (which he can't understand anyway), he told my wife that her mask "wasn't good enough" and needed to go grab another one. Get over yourselves. I'm done with you..Oh look! Backcountry is having a sale! read more

Honestly an amazing store, with so much to offer. The staff was very helpful in measuring me for a bike, and apologetic when they didn't have my size in stock. It is definitely worth becoming a co-op remember because of all the savings. On a bike serviced alone you can save over $20, and this doesn't even include the " dividends" that you earn by spending money with them (10% back on whatever you spend each year). Over all of really great experience and I would definitely recommend checking them out for any outdoor nudes read more

What can be said? If you need something for the great outdoors, this is the place. Highest quality available equipment for any hiking, camping, climbing, biking, or just chilling by a lake in a relaxing hammock. Best socks sold on the planet. Aahh Darn Toughs! Every imaginable outdoor condition is not only survivable with properly selected equipment, but you will be comfortable doing so. The membership option for $20 is a no brainier if you go there at least once a quart and will quickly pay for itself on dividends return from purchases made. Like I said. It's a no brainier even if you only spend $200 you've made it worth it. The also have a fire sale quarterly for members only with many items well beyond 50% discounted. If you want the highest possible quality in base layers, hiking packs, tents, pads, and bicycles this is the only place to go. It may be a higher cost, but the quality of the gear will Outlast many less expensive brands, and some like my Osprey hiking pack carry a lifetime warranty. read more

REI - This Osprey Atmos 65 is the most comfortable pack made. The mess keeps your back from getting stifled and sweating to a min. - Outdoor Gear Near Me - Cincinnati, Ohio

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Absolutely the best customer service I've seen in a long while ! I didn't catch the 2 men's names who helped us buy a rain and snow jacket , they were such a load of help ! Joe our cashier was freakin amazing!! My daughter is brand new to Ohio and took just a few minutes to welcome her . We asked about the promotion they had , when he told us all the benefits I was sold ! It was just an all around great visit !!!!! Thank you Joe and REI !! We'll be back ! read more

What a cool place. We went up and down every row. The employee was friendly and helpful. The clothes are very cool, but the price are high. Even clearance items ranged from 50-100. It was fun to see what we might like to add to our camping equipment and think about future trips. Favorite thing to take, freeze dried cookies and cream ice cream sandwich...tasty. A close 2nd place was the bacon, maple, salted chocolate bar. The employee said her favorite was the chocolate and potato chips (I will be back). The underwater high def video recorder was pretty cool too. Love the bikes too. read more

REI - Outdoor Gear Near Me - Cincinnati, Ohio

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Rude they said I got my money's worth out of my shoes and they didn't even last a year and I spent $200 on them nice return policy crap company I won't be back. read more

Finally there's a REI close to Cincinnati! This is huge! Their selection isn't all that great, but then hey it's new. I was there opening day and the crowd was impressive. They were able to keep up with the demand, so that's a good indication. I look forward to the classes, trips, etc. that a local REI can provide. read more

REI - Outdoor Gear Near Me - Cincinnati, Ohio

As a 64 year old women renewing my interest in backpacking, I received excellent help from a young man named Luke at the Cincinnati REI. He helped me adjust my backpack to a good fit and it felt much better. Everyone in the store was friendly and helpful and I enjoyed my time there. REI brings customer service to a great level. I detest canned phrases common in the service areas these days. The staff at REI probably are taught canned phrases but they carry them off with authenticity and I appreciate that! read more

Justin was super helpful in introducing me to all the camping gear I was lookign for. Very patient. Explained everything and answered all my questions! Thank you guys very much, excellent experience. read more

Super intelligent staff! They know what they're talking about. Very compassionate and personable employees at this store. Wide variety of outdoor gear. read more

The ski techs are clueless. Go somewhere else, support your local ski shops. Avoid the big box corporate attitude.

I wanted to invest in a pair of cycling shoes. I was referred to REI from Cyclebar (which they highly recommended). REI is located in Rookwood Commons & Pavilion next to Love Culture. Across from J. Alexanders/Max & Ermas Resturant. REI (stands for Recreational Equipment Inc.) is a privately held American retail corporation selling outdoor recreation gear, sporting goods, and clothing/ footwear (Camp & Hike, Climb, Cycle, Run, Paddle, Snow and more!). Visited on a Saturday morning. I walked around looking clueless and a associate asked if I needed any help. They took me to the Cycling department and Pete assisted me in finding shoes. He was very patient, answered all my questions and friendly. They had a great selection. There were probably 8-10 pairs displayed. I was eyeballing a couple and even tried on 2-3 pairs before I decided on the brand. I ended up with the Pearl Izumi All Road II Bike Shoe (black with a hint of blue strip on the side). The regular price was for $90.00 and they were on sale for $59.93 (size 41). With that I had to purchase a directional Release SPD cleats (Replacement cleats to be used with Shimano SPD clipless pedals) for $21.00. They did not have my shoe in stock. Pete was very helpful and looked extra hard including the extra stock on the top shelf. He had to have them shipped from another store. I told him I was in no hurry. The shoes were UPS shipped to my home (at no charge). I received them in a couple of days (Wednesday). They even offered to install the cleats on shoes. What a great experience. I was assisted right away and bought a really great product for a cheap price. Pete also mentioned to me that you can also enroll in becoming a member. For $20.00 (yearly) you get benefits and members enjoy the annual refund, typically 10% back on eligible purchases, along with a host of other perks and special deals. The REI Visa card, exclusively for REI members, gives you 5% back at REI and 1% back everywhere else. And that's on top of your annual member refund. Trips with REI Adventures are offered at member pricing, so it makes sense to be an REI member if you love to travel. Members also get special pricing on classes and outings with REI Outdoor School and in REI stores. Bike shop services such as tune-ups and repairs are discounted for members. Skiers and snowboarders also get discounts on shop services, such as waxing and tuning, plus deals on lift tickets at select ski areas. Who doesn't love a bargain? Members receive discount coupons and bonus cards throughout the year and get great savings on returned and gently used merchandise at REI store Garage Sales. And as a member of the co-op, you elect your REI board of directors each year. (from web) Definately going to look into joining very soon. This place has so much to offer and have a good selection of sporting goods. I used to go to DICKS sporting goods. I will be visiting REI in the near future. Pricing is reasonable, top of the line products with great selections, and friendly employees. read more

When I heard REI was finally opening a store nearby I almost screamed out of delight. I had only been to an REI store 2 other times in my life, and both times I was in love! This place is heaven for anyone who likes to do anything outdoorsy or active. You can find it all here - from yoga mats to camping chairs to ice picks and kayaks. And the REI membership is so extremely worth it: for a one-time fee of $20 you get 10% back on most purchases, paid once a year in a REI gift card. Being a member has other perks: special sales and discounts on classes and bike repairs/services. As far as prices go, you may be able to find the goods cheaper online, but I regularly buy from REI instead thanks to their return policy: you can return any item any time for any reason. That means that you could wear your new hiking boots on a 20-mile hike, decide you don't really like them, and return them with no difficulty. So what do they do with all these returned goods you ask? Twice a year they have a used gear sale for members where they deeply discount these used items. If you're not afraid of your item being previously used or worn, you can find some great deals at these sales! In addition to the awesome return policy, I find myself buying from REI thanks to the knowledgable staff that can help me make decisions on what to buy much better than the internet. read more

If you're like me, you haven't seen the inside of a gym in quite some time. Well that's not entirely true if you count the jungle gym at McDonald's in which case I pass by it quite often when I'm waltzing in for a McDouble and a sweet tea. But a real gym with real machines... not for me. I'm more of an outdoors kind of guy. Give me a bike to bike on, a kayak to kayak on, or a mountain to hike on and I'm in. In the past, I would do all my outdoor goods shopping at Dick's (which I despised because their name is a vulgar nasty word. Come on Dick's, seriously, I'm not a homophobe or anything but I swear to God when I told my mother I was at Dick's once she asked if I was at a male strip club). Well the days of bi-curiosity and feeling weird about shopping for sporting goods are behind me because Cincinnati now has an REI! REI is like the Coke of sporting goods stores. Sure Pepsi is good every now and then. And RC is good... for nothing. But everyone wants Coke. And if you're in the market for quality outdoor products with a knowledgeable staff who love their job, then REI is the place for you. Since they've opened at Rookwood I've bought all kinds of awesome things: North Face gear so I can fit in with the trendy Kenwood crowd this winter. Check. Sleeping pad so I don't have to blow up an air mattress ever again. Check. Minus -20 degree sleeping bag with goose down insulation for those cold nights at home when my electric is turned off. Check. Pocket knife/switch blade for protection from Fountain Square vagrants. Obviously. And who doesn't love astronaut ice cream? I know I do! In all seriousness though they have everything you could want here for an extravagant outdoor expedition to the Alps or a basic camping trip down to the Gorge. Be it biking, hiking, camping, running, clothing, they've got you covered. And if you're going to shop here do yourself a favor and spend the one time $20 membership fee which is good for LIFE. You'll get exclusive sales and coupons and even a return in the form of a dividend on all the money you spend here throughout the year. Seriously, it's worth it and will easily pay for itself over the course of a LIFETIME... more likely in just one visit though! Hopefully I'll see you at REI in the upcoming months... I'll be the guy drinking a sweet tea and perusing the astronaut ice cream. read more

Love REI. Great customer service and return policy. The best deals are really for members. It is a one time fee and then you receive dividends &coupons for life. They offer great classes, most free or for a nominal fee. THE BEST thing however is their semi annual garage sale! read more

Employees are consistently rude. Something must be going on because I've never seen a group of people act like bigger jerks and then at REI. I've seen them treat other customers in the same way so it's not just a isolated incident. Inventory is lacking when it comes to sizes. Prices are a joke (shop here if You always want to pay top dollar). REI membership program is just ridiculous. The amount of money you get back in a form of a dividend is extremely small. REI why not just give us a good sale instead of trying to trick us. Also please stop saying we own part of the company when were a member. If we own part of the company no one would treat the owners in the way that you treat your customers. Forget about a quick check out experience if the store is busy. You'll stand in line... Spend your time and money at smaller local stores Who actually care about their customers. REI tries to pretend like there a customer focused company but it is completely the opposite. read more