horrible just horrible do not waste your money!! Slow when you have it but good luck getting a connection! they say sorry on the phone do nothing about it and still charge you. They suck! read more

If you want to turn a one hour movie into a two hour movie, the Redzone wireless is the choice for you. If you love to watch the buffer loading symbol in all of your favorite apps then call them you will not be disappointed. If you want to spend 8-10 hours waiting for a game to download then you have come to the right place. If you love using your phone for a hotspot while your actual internet just sits and buffers this is 100% for you. However, if you want to watch a one our movie in an actual hour then don't come here you will be disappointed. If you want to buy a game and play it the same day, don't come here it won't happen. After coming on to three years of tolerating this service provider and having multiple people come over our pain is finally over because a new internet provider is here I can say good riddance to this company. read more

Redzone Wireless - Our favorite buffer ring doing its thing with Redzone. - Internet Service Providers Near Me - Rockland, Maine

I left a 5 star review 2 years ago. That was as a new customer. Of course they're going to put their best foot forward. In the first few months I had to reset everything every month. As time passed their dish moved due to a storm and they NEVER bothered to adjust it or alert the customers. My JOB during Covid REQUIRED INTERNET connection.!! I asked for a credit towards loss of connection- nothing credited. Lately- things have gotten worse! I call for tech support- 2x week to 2x a day. I ALWAYS GET Upgraded to LEVEL 2 tech. IT TAKES 24 hours to get help! I never got a call back. I get an email saying- we see youve got connection. They close the ticket. Nothing resolved. There is NO dedicated connection. Their service is spotty. Bandwidth drops to zero. I upgraded my router and had router support- Bc Redzone required it. I learned that Redzone services were dropping coverage every few seconds. Router support suggested Redzone provide a bridge. Redzone sent a tech to move my radio on a microphone stand to help????? No bridge provided! See the attached email from Redzone. I'm having them pick up their equipment. I'm not impressed. read more

Mine was the 1st home in Rockland to get the new high-speed internet. And I'm really glad I did! Previously, my average mps were around 25. Now it's not unusual to get speeds of 250 mps! Speeds like this are a real time saver! I can uninstall a 25 gig app in lIke 5 seconds! Everything is just so much faster! And any issues can be resolved over the phone! It just doesn't get any easier! Thank you Redzone employees Jordan, Ben, and Chad (their supervisor) for doing such a professional and courteous install. I highly recommend Redzone Wireless! Pam Leach read more

Since May 2024 I have been battling this company to fix my service. I get told they'll take it to higher ups and the higher ups tell me everything is fine. While I'm still receiving invoices and charges even though my service is almost completely out either daily or weekly since they installed a new router. They tell me it isn't the router because they are "the best of the best" yet they can't figure out why the lights don't work properly on it. They tell me they can't fix it remotely yet refuse to send anyone. Unfortunately where I live options are limited and RedZone had the best price, but you get what you pay for. I would very much in the future like some compensation for the inconvenience, this economy is too bad right now to be charging for a service that doesn't work. I used to recommend them, now I never will. I hope they do the right thing and help their customers instead of ignoring them. They are paying good money for the service. read more

I love watching the Celtics game on a blury TV. That's exactly what I pay for. Funny that the commercials can be seen in absolute clarity. This internet service sucks! I'm just throwing money away. The only reason I posted 1 star is because the system makes you read more

Well I got a new router and I thought it was going to fix the problem connecting or not having to reboot. Now its worst than ever. Very Frustrated ready to find a better service. read more

I have had Redzone for 6 months now and have had problems since week two. Service cuts in and out regularly, and at night I barely have service if at all. A couple nights a week I loose internet from 7pm-ish to about 6 am. Tech came out today to fix this problem and now if you look at the speed test it's WORSE. What exactly am I paying for? read more

Redzone Wireless - After tech came out today, have them over six months and barley ever have internet. - Internet Service Providers Near Me - Rockland, Maine

By far THE worst little nasty company. Service has been down, poor installation from the begining, customer service hold times of 15-20 minutes. I waited FOUR days for a repair team. There was no big storm or crisis in weather. Red Zone Wireless: well Sir we are just a small Maine company, we will get there when we can. Then you'll get an email that says: great news, all repaired ! Nope! They never came out to the site. Then you have to go back into the repair cue. No owner or manager will ever call you back. So don't count on that. You'll either have to leave a voice mail or get disconnected after you hold for 20+ minutes. They are a small 20 person operation. The Maine Public Utility Commission doesn't oversee them, just the FCC. They have no formal escalation policy for tech repairs. Service is down for our business which means we cannot process credit cards (80% of our customers pay with credit cards) and the customer service rep says: 1-2 hours for a callback from a tech. The call never came. This is the 10th time being down in a 6 month period. We are waiting for Spectrum to come install our service in 10 days. Run as fast as you can away from this company. Rinky dink operation. By the way: the fastest way to talk to a live human being: push the extension for sales! These jerks are taking more new customers when they can't service the existing ones ! read more

Redzone did a fantastic job! They alerted us ahead of time of potential coverage issue from the radio tower. We decided to move forward with the install. The technician that came out was congenial and professional. He tested the signal and advised we are in good shape and even suggested that we put the outdoor device out of view. The location he selected for us was a more difficult for him to setup but did it to make us a more satisfied customer. Very refreshing to have a company under promise and over deliver! Great company, great signal, great rate. read more

Everyone that I know that has tried Redzone says the same thing..they really suck and shouldn't even be allowed to call themselves an internet provider..very slow streaming..lagging. constant buffering and in and out service during peak hours ... I cannot in any imaginable way recommend this horrible company... read more

basically I got this wifi a while ago I pay 89.99 for 4G 300mps and don't get it the WiFi is probly the worst I have ever been on its takes forever to load overall just a bad wifi read more

So want there service to work, but after a year I've given up thinking that it will. Sucks when you live in an area with so few options. They promise 25Mbps. I've contacted tech support numerous times and still to this day I have 6-7 at best. Just not worth the money for slow speeds and constantly losing connection. I can see the tower, which is less than a mile away. Starlink will surely be the answer. read more

After three months on the service, I have to drop my rating. I've run Speedtest on over two dozen occasions because of issues with reliability. Upload speeds have varied from 1.61 MB to 21 MB across the last three months. There have been numerous drops where I haven't been able to connect at all. If you are looking for reliable, consistent service, this just isn't it. I've had to fall back on my cellular signal. This will not hold up to a VPN connection, so if you're looking to use it for work, I would not advise it. For vacation-type use, it's -mostly- OK, especially if you have a cellular backup. read more

I pay $71 per month for 25 meg speed and consistently get 0.9 meg. Have made multiple calls to tech support and they always say "we need to elevate this to level II tech". When I call back, they say the level II ticket was closed because service was restored. Finally got a tech to come out, but I wasn't home (they wouldn't let me schedule the day). Spent two minutes here with my daughter and pronounced that it is fixed! But still only getting 1 meg service. Nightmare. I actually am getting 35 megs with a speed test on my phone (Verizon) so wondering why I bother. They are pitiful. read more

I've been a customer in SoPo for a couple of years. I'm so glad they came on the scene since the other big box providers constantly fell down in a number of annoying ways. It took a couple of years for them to be able to provide service at my location and we did have a couple of hiccups at the beginning, but since then everything has been great. Service as advertised, friendly local Mainers and prompt tech support. AND they gave me the senior discount without me begging for it ... THANK YOU RedZone for filling in where the others have forgotten who their customers are ... read more

If I could give this company a 0 star I would. This is an embarrassing company. Lets dive right in. First off I have to write this from my phone data because this internet provider is a joke. 1. Paying $50 for an internet plan. Can't even break 10 mbps. 2. 90% of the time the internet doesn't even work. So what am I paying for? 3. Customer service. When I called you basically told me to go fuck myself. "We'll send someone out but I don't know how that will help." You know how much you guys have cost me? All the subscriptions to streaming devices are done monthly. I've spent a month with basically no internet. Are you guys seriously calling yourselves an internet service provider? You're a joke. read more

Don't make the sa.e mistake we did, they are dishonest and not cheap. Worst internet service. Stayed with them for 4+ years. You literally have to check if you have inter et every day and don't count on relaxing I front of TV because you may have no internet or it's just so slow. Does not matter if you buy there best plan like we did, this is not okay they are just as bad as scammers. read more

I regret the day I ordered Redzone. We have had problems since day one, and every day. I have lost count of the number of times I called for assistance. Was told twice a "ticket" was put in for me, and a tech would call me in a day or two. No one ever called. The third time I was told a tech would call me, I told them I better get a call because twice before no one called. A tech came to my house twice, and the last time, I was told it was a problem with my computer, not the internet service. There is nothing wrong with my computer and I am going back to Spectrum! I give Redzone 1 star because that's the lowest you can go! read more

The tech who installed was friendly & knowledgeable! We have 5 TVs our computer & a Xbox. We only stream as we do jot have cable & so far we have not had any problems! So much cheaper than spectrum! read more

The minute there is a viable alternative to this terrible company, I'm dumping them. Service is very unreliable. It should be illegal to take money for a product/service and not deliver said product/service. How about prorating my bill for all the times my internet goes down? Yeah, right. Customer service sucks, too. If you have another choice (I don't at the moment), stay away from Redzone. read more

If I could give a minus I would. Frequent outages and sub poor customer service. Patronizing responses from upper management. Think So rounds two, three and more. Apparently if you have no service do to an issue on their end, to get resolution it must be between office business hours. They man the phone to tell you they can do nothing till the next day. This is good business. Keep track deduct payment to them. read more

They advertise 24/7 technical support, and they do have someone answering the phone 24/7. But that person might as well be a recorded message. We needed LVL-II help. My husband is a radiologist, and he can read small files from home, but he can't read anything if the internet keeps going in and out. I called on a weekend and explained my husband is a frontline worker; there is a pandemic, and people are dying. He must have the internet to do his job. May I please speak to a manager or the owner. NOPE! He kept repeating the same thing, it's the weekend, you need LVL-II support, no one is available right now. He sent an EMAIL to LVL-II support and told me they would contact me via email. I'm still waiting for that email. TWO weeks later. read more

I just don't understand I pay the same price as my friend for high speed internet. Mine is fast doesn't buffer hers always buffers every 3 seconds it took 1hr 3 mins to get through 20 mins of the movie. I have a complete different equipment than her. Mine has 3 attenas hers has none. I just don't understand we just live down the street from each other about a half of a mile. Her signal said very strong but, MPS says 0. read more

I have redzone wireless service in Jefferson Maine & it is terrible! Many interruptions in any given 24 hr period. You call & ask why & they run you thru the same diagnostic routine every time to NO avail. If there was another game in town I surely would be a player!!!!!! read more

Everyone at Redzone is always very friendly and helpful. You get a REAL PERSON EVERY TIME you call! The signal strength is sometimes a bit spotty. read more

I finally reported these scam artist to the better business bureau after at least the 4th time this year I called tech to fix my internet. I was told I was a high priority, on a ticket, told they would call back and have someone come out. Nobody ever came out! RedZone called and they were quite angry I complained to the BBB, this man had the rudest tone and attitude. He told me they hadn't heard from me in a year when a week prior I had been on the phone with tech for HOURS 2 days in a row. I told him I won't be dealing with this dishonest company of scam artist and I would only communicate through the BBB! I want a refund! I won't be getting their awful service ever again once we move!! I've never been lied to so many times by a company! read more

Even if you are buying local with this company, who cares? At this point, you're sacrificing your own sanity. 90% of the time it takes more than 30 seconds to load into a website on my computer or phone. Truly pathetic internet service. The high-speed package (which I currently own) possibly rivals that of a 3rd world country. At this point, I'm struggling to find out what I'm paying for. I bet I could receive better internet if I made my own company with higher speeds with tin foil and a radio antenna. read more

First internet in a remote location so it is great to finally receive it. It took a while to install as they needed a tripod and a service man to help pit up the receiver. I signed up in February And it was up the end of March. read more

The absolute worst internet company ever. I have had problems since month 2 with constant cutting out even when it's connected (50% of the time 30% after 7 pm) I run usually 4-6 mbs for my $55 a month. After many attempts at "customer service" and many promises of call backs nothing has ever been resolved or fixed. Don't waste your time with Redzone check the reviews and the consistency of what's being said I wish I had. Just missed out on the fights cause my internet's out again. TWC hooked up next week. read more

I needed internet for a camp. No cable and satellite is not good. I signed up online and got a call the next day to set up installation. Great customer service but the first technician suck and most likely was lazy. My appointment was scheduled in the afternoon when I was available. The Technician called at 8:30 and wanted to know if someone was around. I said no because I have an afternoon appointment. He told he would be InTouch. Heard nothing till later in the day when the office called me and told me that Tech checked for signal and I need to run a cable from the garage to the house because that is the only place that got signal. When I pressed the technician that he tried around the house and on the roof he said yes. Which was a total LIE. That is why you are getting 3 Stars. I called the office back said I didn't believe him they said they would send a different Tech out for a second opinion. It took Mike about Ten Minuets on my deck to tell me I got excellent signal and will mount the antenna right on the side of the house. Thank you Mike for doing your job and not taking the easy way out like the first Tech. (which should be fired) You get 5 Stars in my opinion! The internet works great so far. Streaming movies and have some ZOOM meetings. read more

I cannot express the disappointment I have for this company. After nearly 10 years of being a loyal customer, they decided to no longer offer service to my business and my area of Maine. I spent 10's of thousands of dollars with them and the company that used to provide service. After the internet went down in the beginning of April, I repeated called and files trouble tickets. I was assured by everyone I spoke to that the system was being worked on. These were all lies. They lied about what they were doing to bring the system back up. I even asked them 4 weeks ago if they were just lying about discontinuing the service, and they said no. Another lie. Chad, Tom, you should think about finding another place to work. read more

Constant service outages from day one, some lasting minutes and some lasting days. They've dispatched techs to 'fix' the issue five separate times, and every time they've come up with a new, totally fruitless solution. The issue always resumes in a week or so. Speeds are inconsistent but always well below what I pay for. Customer service is unresponsive. ISP options are limited in Maine and none are especially good, but you simply cannot do worse than Redzone. Of what use is an internet service provider which can't provide internet service? read more

I have been a customer since almost the beginning and I'm MUCH less than impressed. Streaming/downloading is spotty at best (I even pay for a higher speed.) Promised callbacks and refunds never happen and their phone system goes down constantly making tech support only accessible online (meaning you better have an alternate internet source!) I do NOT recommend. read more

If the service was only poor, it would be better than what they provide. Internet slow, breaks up, non-existant for hours on end. And they have no response. Horrible on all levels. read more

Terrible customer service. I am leaving the country for a year. I have called 3 times to schedule someone to come get my gear. I would be happy to drop it off somewhere, but no, they want to come and get it. Except that despite telling me each time that someone would get back to me, no one has. I am ready to dump the equipment on the street. I would furthermore say that it has always been very slow--Netflix needs to buffer quite frequently, although I am located quite near the tower. But the fact that apparently NO ONE IS HOME is the killer. Go to a real business--these guys seem to be amateurs. read more

I've had a great experience with Redzone. The service and speed has been great, particularly since they upgraded all their equipment in 2017. And the customer service is fantastic - real, helpful, local people, whenever you need; an entirely different experience than with Spectrum. read more

Fine until you have a problem. Unlike other reviewers things started out ok, although the installer showed up without the correct parts and still after two months hasn't come back to correct it. A couple weeks ago the connection started going down for hours at a time and then two days ago it went down for good. I've had an open ticket for two weeks. Their first tier phone people keep saying someone who can actually look into this is going to get back to us and nothing, just crickets. This is after now 4 phone calls. It seems that if Redzone has an issue to deal with, they aren't able to handle it. If you have another option in your area, consider that this one isn't a dependable company. read more

its been 1 fucking months, have never gotten the speeds we payed for, we should have 25 (getting as low as 0.7) in the past couple months, there service is terrible, they never provide a true solution to our problems, and it's just awful. The connections to servers are below ideal with ping times as bad as 800ms (have screen shots) and just the consistency. I 100% see how RedZone is run off of Spectrum towers, because the shit service, terrible ping times, and shit reliability. We switched to RedZone as a better option for consolidated, it has not been any better. I just don't even know what to say, so much stuff pisses me off about this, I don't even know what to say, or how there service is legal, and it's not like I can switch to high speed wifi, as we dont have that in my area, and we can't really move as money is tight. read more

For the first 6 months after signing up, things were great, and I was recommending them to others. For the past 2 months, however, service has slid downhill to the point I have ordered a Starlink dish. Beginning in December my connection become virtually unusable for 2 weeks. Very slow speeds (single digits) when it was actually working at all. Now in January we have had two multi-day, widespread outages. No adjustments are made to the bill for down time and calling tech support is a useless pursuit. I am SO done with the unreliable service. They don't seem to understand that RELIABILITY counts just as much or more than speed. It strikes me that this business or run more like someone's hobby than a real business. I also believe it is time for internet providers in this state to be regulated and forced to adhere to some minimal standards. I will be contacting legislators to have them push for having the Public Utility Commission oversee this industry. Not a happy customer this morning as we enter out 2nd day of an outage. read more