This store is extremely poorly run!! Reps hanging around talking when people are waiting. Just…read moreridiculous to schedule a time to return hardware and have to wait 30 minutes longer! Dont bother going to this shop!!

If you want Internet, that actually works do not use spectrum. In addition after you cancel your…read moreservice and already have another provider. They try to hold you hostage and refuse to cancel your service. The service is not even worth one star.

Customers service people are nice. But they don't ever have phone went in to buy iPhone and they…read morewere sold out of all regular non pro iPhone like your a phone store and you don't have any phones

Very impressed with this T-Mobile store! We recently made the switch from Verizon to T-Mobile and…read moreit was the best decision ever. We stopped by this store to have a look around and the staff was incredibly informative and helpful in answering all of our questions about our new account. We are actually amazed that the coverage we are getting with T-Mobile far exceeds what we ever had with Verizon and the customer service has truly been some of the best we have ever experienced. We are so glad that we made the switch!

I want to tell you about two great employees you have in your Augusta store. I needed answers to…read moresome questions about my bill and I wanted to buy a new IPad. Wyatt Brann and Elle Oja answered all my questions and helped me order a new Apple Air. They were pleasant, knowledgeable, efficient - so very helpful. In the past I have left the store confused and frustrated. These two were just great! Thank you for finding them to work in your store.

The price goes higher and the service is lower. Belgrade Maine has some of the worst in the…read morecountry. The Augusta store agrees. Hey Verizon, Get off your butt and do something for your customers.

I have been in US Cellular customer for almost 30 years. I've had the same phone number with them…read morefor 28 years. Up until recently I have always received great customer service. After the merger with T-Mobile and a new manager named Maria Remillard that has all disappeared. I bought a brand new Samsung Galaxy s25 2 months prior to the phone completely dying. I went into US Cellular and spoke with a great representative name andrew. He is awesome. My only option was to mail the phone back to Samsung at which point I would be without my phone for 7 to 10 days. I work as a US Coast Guard licensed Captain as well as I do training and safety and rescue a lot of my jobs are same day or I get to call the night before. I also do some other things that are very reliant on my phone. I had to buy a second line and the second phone to make sure that I had a phone because US Cellular of Augusta on Senator Drive did not have any options for me to have a loaner phone or anything. They just expected me to go without my phone keep paying on it and keep paying for my service was absolutely nothing . It was escalated to Maria who is the regional district manager and she did nothing. Of course when Samsung got the phone it turned on and they sent it right back. When I went to activate that phone it died again and it went back into US Cellular where the amazing representative name Andrew helped me again. I asked for a new phone and I said this isn't fair now we're going on a month. I was told that his regional manager would not help me. He would not give me her name because that's company protocol but I found it by googling. Her name is maria. She has treated me like garbage. I still am without a phone over a month later. She does not care that I have an important job that I need a phone for she does not care that I was forced into buying a second phone in the second line she does not care that my phone is broken she does not care that I'm still paying on that broken phone and for a service I cannot use. She has offered absolutely zero options with solutions. She simply said that I went past the two weeks that her office guarantees my phone. I said with a customer that has been paying you tens of thousands of dollars over 28 years there must be something you can do to help me out? I still sit in the darkness. I'm filing a report with the Attorney General's office that I already started and will be following up. US Cellular makes so much money and they're making money on me right now on stuff I can't use and they will do nothing to help me out. I simply asked for a new phone . I asked for a credit on the time on my account that I have lost when I was paying for it that I couldn't use it also a credit added for the three days I now have invested in trying to get help from us cellular. She has denied all of it. Absolutely one of the most horrible customer service experiences I've ever had. I will be filing these complaints at the Better Business Bureau the consumer protection division at cfpb the Attorney General's office and I'm going all the way up the food chain at us cellular. I told them many times I studied law in college and I told them if they didn't help me they would paint me into a corner and they literally just basically told me to pound sand. Seems like a good customer service district manager would say look give him a new phone this happens once in awhile but no I've been offered no assistance. Still have a dead phone still using the second line I had to buy and I am more than angry now. I would highly recommend staying away from them because with this new district manager Maria , US Cellular is not where you want to go get your phone.

Had been going there for years to update my phones and service…read more My last time in I was sold a plan that the rep told me would only increase my bill by $40-$50 per month. When I received my statement my monthly payment increased by over $100 a month. Plus they have this tactic they use when you buy a phone or service, the rep goes and gets hundreds of dollars of extra accessories and starts ringing them up like you're getting them included or part of some deal. This is just their sneaky way of trying to drive up their sales. There is no deal. I want to back to complain about being misled. They fed my a line about if you do this, this, and this then your monthly payment would go down. I did those things, only to get an email from US Cellular saying Sorry, nope. I was fooled there twice. There won't be a third time.

I called Direct TV a few weeks ago to have them come fix the loose wires on back of my house from…read moretheir install last May 2014. It was their service persons shoddy work but they were going to charge me for a service call to fix then screw up!! If I could give them stars it would be minus 5!!!!

Yeah, we pretty much just about got killed in a head on collision this morning with one of their…read morecompany vans. We had our two children with us as well. The driver never looked to see where he was going and almost hit us head on, crossing the center line and kept coming at us. We couldn't go anywhere because we were on a huge drop of on the side of the road.We followed the vehicle and they never stopped. Took their plate # 8a-4187...Beware of their drivers!!!!! Distracted driving almost killed our family!!!!