This store is extremely poorly run!! Reps hanging around talking when people are waiting. Just…read moreridiculous to schedule a time to return hardware and have to wait 30 minutes longer! Dont bother going to this shop!!

If you want Internet, that actually works do not use spectrum. In addition after you cancel your…read moreservice and already have another provider. They try to hold you hostage and refuse to cancel your service. The service is not even worth one star.

Router died Saturday and after troubleshooting, nothing worked…read more Spectrum sent a tech over Sunday. He arrived an hour early. Connor was polite, smart, and thorough. After investigating everything, he installed a new router complete with our network and credentials replicated from the old router. 30 minutes mission complete. We Spectrum.

Stay far away! Associate gave me the equipment for my service and told me to take it home and plug…read moreit in and in an hour I'd have service. They ran my credit card to set up auto bill pay, but it didn't work, so my first bill was late. The company called a few days later with a set up date where they came into my house. The date didn't work for me, the next available was a week later. I got billed for that week without service. The associate at the store said nothing about a $50 setup fee. I can't call the store to complain, the number goes to a call center. They'll make a note of it and that's about it. Oh, and once your phone number is in their system, get ready to have 2-3 sales calls a day. Super frustrating when your existing service isn't even set up yet! Way to go spectrum, way to go!

I have been in US Cellular customer for almost 30 years. I've had the same phone number with them…read morefor 28 years. Up until recently I have always received great customer service. After the merger with T-Mobile and a new manager named Maria Remillard that has all disappeared. I bought a brand new Samsung Galaxy s25 2 months prior to the phone completely dying. I went into US Cellular and spoke with a great representative name andrew. He is awesome. My only option was to mail the phone back to Samsung at which point I would be without my phone for 7 to 10 days. I work as a US Coast Guard licensed Captain as well as I do training and safety and rescue a lot of my jobs are same day or I get to call the night before. I also do some other things that are very reliant on my phone. I had to buy a second line and the second phone to make sure that I had a phone because US Cellular of Augusta on Senator Drive did not have any options for me to have a loaner phone or anything. They just expected me to go without my phone keep paying on it and keep paying for my service was absolutely nothing . It was escalated to Maria who is the regional district manager and she did nothing. Of course when Samsung got the phone it turned on and they sent it right back. When I went to activate that phone it died again and it went back into US Cellular where the amazing representative name Andrew helped me again. I asked for a new phone and I said this isn't fair now we're going on a month. I was told that his regional manager would not help me. He would not give me her name because that's company protocol but I found it by googling. Her name is maria. She has treated me like garbage. I still am without a phone over a month later. She does not care that I have an important job that I need a phone for she does not care that I was forced into buying a second phone in the second line she does not care that my phone is broken she does not care that I'm still paying on that broken phone and for a service I cannot use. She has offered absolutely zero options with solutions. She simply said that I went past the two weeks that her office guarantees my phone. I said with a customer that has been paying you tens of thousands of dollars over 28 years there must be something you can do to help me out? I still sit in the darkness. I'm filing a report with the Attorney General's office that I already started and will be following up. US Cellular makes so much money and they're making money on me right now on stuff I can't use and they will do nothing to help me out. I simply asked for a new phone . I asked for a credit on the time on my account that I have lost when I was paying for it that I couldn't use it also a credit added for the three days I now have invested in trying to get help from us cellular. She has denied all of it. Absolutely one of the most horrible customer service experiences I've ever had. I will be filing these complaints at the Better Business Bureau the consumer protection division at cfpb the Attorney General's office and I'm going all the way up the food chain at us cellular. I told them many times I studied law in college and I told them if they didn't help me they would paint me into a corner and they literally just basically told me to pound sand. Seems like a good customer service district manager would say look give him a new phone this happens once in awhile but no I've been offered no assistance. Still have a dead phone still using the second line I had to buy and I am more than angry now. I would highly recommend staying away from them because with this new district manager Maria , US Cellular is not where you want to go get your phone.

Had been going there for years to update my phones and service…read more My last time in I was sold a plan that the rep told me would only increase my bill by $40-$50 per month. When I received my statement my monthly payment increased by over $100 a month. Plus they have this tactic they use when you buy a phone or service, the rep goes and gets hundreds of dollars of extra accessories and starts ringing them up like you're getting them included or part of some deal. This is just their sneaky way of trying to drive up their sales. There is no deal. I want to back to complain about being misled. They fed my a line about if you do this, this, and this then your monthly payment would go down. I did those things, only to get an email from US Cellular saying Sorry, nope. I was fooled there twice. There won't be a third time.

gave one star so people know I didn't forget to select a star. Deserves NO STARs…read more TV/WIFI/landline all come through xfinity comcast and they all keeping intermittently cutting out. Comcast came to check everything and fixed a connection on the telephone poll and we still have the problem. Might be time to go to one of the fiber companies.

I had been a customer of Comcast/Xfinity from the start. I always felt like a prisoner because…read moreoptions were few. T-Mobile finally became an option for internet and I quickly jumped. The last mobile number was ported to T-Mobile which should have closed my account. I unknowingly still had a line on my account that I asked to be removed in person. I visited my local office and was told we still had a number and I had auto paid it for 2 1/2 months. I called the number in front of the xfinity rep and I got the message the number was not in service. 3 hours on the phone over the last week and I still can't get them to see that the number hasn't made a call since the account was created but I'm still paying for it. The Customer Service department is broken and communications within the department are non-existent.

UPDATE! After I changed my pkg and removed 1 tv I was told I…read morewould be sent email instructions on how to return my box, remote. We'll email never came, so a week later I called again and was told a kit was being sent to return it, that's right, never came nor did the email confirmation. Called again today and was told kit was sent but got damaged in shipping. I said so why didn't they send me another one? No answer. Now I was told I can go to FedEx myself and help them send it back. Am really rethinking this whole thing. I need to go back to reading more and forget satellite tv.

Don't trust DirecTV. I cancelled my service and they continued to charge me. They refused to credit…read morethe account. Not Recommended.