Absolutely terrible company to deal with. We purchased a new Wood burning fireplace, one of their…read moremost expensive, for our home and when they did the site visit, they did not measure correctly which we did not know until months later and construction had proceeded to the point of no return. When the unit arrived, they could not run the chimney under a beam that was always existing and known. It was also, apparently, on the drawing and despite them being a dealer for Regency they had zero understanding of how to install or the requirements for the fireplace. Long story short, I had to figure out the solution and did get it to fit, but Dave threw a grown man tantrum and decided to breach the install contract. In the end, he screwed up, refused to take 2 hours to come to our site and work out some details with the other contractors who were helping to fix their mistake, refused to accept responsibility for his mistake and then refused to refund money for equipment (chimney) that he did not supply. We are currently taking legal action because he will not provide the refund for the chimney despite the emails we have where, he offered to. It is ok because we have actually spent over $50,000 on additional HVAC, fireplaces and other contracts with their competitor Northern Energy Systems, who are real professionals, because they did not want to try to help get the job done. The new company we hired (to complete the installation of the fireplace they couldnt figure out how to install) thru Home Hardware in North Bay, were excellent and were able to solve the Chimney issue with very little extra effort. Dave's Heating just simply took zero time and effort to try and resolve the issue other than offering a refund...which they eventually did not follow thru with and ended up ripping us off $3k. I was also happy to spend extra money on construction changes to make the fireplace work. It boiled down to this entire conflict occurring because Dave would not come to the site, AT MY COST, to meet with the general contractor, to come up with a solution. Dave is a sad excuse for a business owner and an arrogant and selfish human being. I am sure the good reviews are for regular smooth contracts, but be warned, if things do not go his way or there is some situation where they make a mistake, they will rip you off and look out for themselves. I try to give out contracts to local companies being from the North, but this company belongs in the big city. We highly recommend Northern Energy Systems in Mattawa and North Bay Home Hardware instead of this company.

I called Dave yesterday morning with a no heat issue. He told me he had another job here in town…read moreand could get me in around noon. He called a little after noon said he would grab lunch and be right over. He quickly diagnosed the main problem and pointed put a couple things I had not noticed. He said he could right then or we could schedule for another time. I let him jump into it and left him alone to work. He finished it all up and gave me the bill. I was pleasantly surprised as everything he had quoted me was less than he had said. I'll be recommending him without doubt. Thank you Dave!

I have been lucky to be a long time customer with Augusta Natural Gas. The expertise and service…read morefrom each and every specialist in the company is exceptional. It is so great to talk with Dody whenever I call as she gets all set-up and knows the business inside and out! This year the Annual Heating System Tune-up was completed by Dan R and Anoy G. They had a great partnership in sharing the necessary tasks and getting the system serviced. It is so great to have Augusta Natural Gas experts keep the system serviced and our home safe! Thank-You All!

Formal Complaint for Unlawful Business Practices and Endangerment + ZERO response over months…read more The typical cost to replace a sump pump in Maine is $524, but it can vary between $308 and $749. The Company charged over the highest cost on the spectrum and never completed the job. Augusta Natural Gas, "The Company," used multiple dubious business practices by charging to replace a simple sump pump for MORE THAN THE HIGHEST PRICE IN THE STATE, while: 1. Neglecting to first notify the Client, or get authorization from the Client, for the unconventional and egregious hidden fees including: A) Issuing a secretive debit card use penalty for paying the (unfinished) job in full using a debit card. B) Fuel charges. By a local fuel company. To travel 10 minutes. Amounting to $1/minute. 2. Leaving the job undone; rendering the pump useless without having been put into a standard level in the ground, for the pump to work at all: without communicating that the Company's plan has been to try charging the same Client as though the completion of the job is another separate job. This is an unlawful and unacceptable attempt at stealing yet more money from Client. 3. Using extremely cheaply-built parts, kits of which the exact parts that are found at retail box stores and online for far less, and which kits were separated by the company and then charged the parts individually at inflated prices. There is a clear pattern of deception here across the board. Company's worker also left behind the trashed parts that they were here to replace and did nothing to properly clean behind themselves before leaving the job site. 4. For more than 2 months, this Client has left emails and called multiple times only to be lied to directly by the receptionist. Each time she guarantees verbally that "Todd is out of the office..." but that he will call back. No callback has happened for months now; while this Client has lost yet more money from all of the billable time taken from MY business - to get someone here to finalize the job -what should be a simple matter. 5. Severe damage can happen any day to this house and inhabitants if this Company continues to refuse to simply do the right thing and finish the FAR-OVERPRICED job and put the pump into the ground. Otherwise, it's completely useless. 6. False advertising, another serious offense, appears on the front page of the company's website, misleadingly claiming they "provide exceptional service to our clients needs based upon their individualized situations and needs." The evidence above proves the exact opposite is true. 7. This Client and family has been put in harm's way due to blatant greed and negligence by the Company, Augusta Natural Gas. This final request has been emailed on 9.25.24. No reply as of 10.18.24. FORWARD THIS TO ALL Entities which protect consumers from sloppy, predatory, lazy, dangerous business practices like these.

I am happy to say I get the same friendly and awesome service from the people who clean and care…read morefor my furnace as I do from the guys at their stores. Even when I called once really late on a weekend, I had a happy service guy and he got my furnace going again and was actually smiling. Even in the middle of the night. I find the billing statement a little confusing, but the office people are patient and help me out when I have questions or when I need oil.

Buyer beware. These folks padded the bill on an annual furnace service that required a minor…read morerepair. The technician spent 1.5 hours (by his own admission), but billed for 2.25 hours because (the fine print on the invoice revealed) we were charged for his travel time from his previous job to our location. We were also charged a dispatch fee. Neither the dispatch fee nor the travel charge were disclosed when we booked the appointment. This resulted in about $167.00 padding on an already hefty bill. The client, my mother, is a frail senior on a fixed income. Bilking seniors is not a good look, A-1. Oh, and showing up to a job drenched in cologne (I believe it was patchouli, to which both my mother and I are allergic) is decidedly unprofessional.

Matt is one of the most honest and reliable plumbers I've ever used. His rates are reasonable and…read morehe does what he says he's going to do. I highly recommend him for any project.

Recently had an issue with my electric supply which had one leg of the 240 volt supply cutting in…read moreand out every few hours. Switching out individual breakers was no help so on a recommendation I called Quality Electric of Skowhegan. It was a holiday weekend but first thing on the next work day these guys called back and came out within the hour. They are polite, explained what they would do and fix the problem (a Maine 200amp breaker had burnt out) There prompt work saved a possible fire which would have required a way more expensive fix. I am now getting them to quote switching out the main load center to accommodate 12 more circuits

Mike and Patty were both extremely responsive and courteous. Mike was quick to respond to my…read morerequest, the work was great, and their price is very reasonable. I would recommend them with no hesitation.

I had a hot water heater installed by them. They were on time they were very efficient and they…read morecleaned up afterwards. Took about 2 hours in the house Very pleasant to work with They have a fixed price for their hot water heater installations depending on job . I paid approximately $1650 which included the new 38 gal hot water heater the labor and disposal of the old hot water heater.

We met with Rick, he was supposed to to send us an estimate this last week. We have not heard from…read morehim. Apparently he sent in via usps, so I will be looking for it. Apparently there was a misunderstanding.

Informed and no pressure sales people . Good selection and am always impressed with their delivery…read morepeople and overall customer service .

My refrigerator died two days ago. I called Dave's Appliance by 9:00 AM. By 10:30 AM a delivery…read moretruck was in my driveway with a new Maytag refrigerator in it. Somehow my phone call threaded a needle because the delivery & installation crew told me that they were one week behind on deliveries!! So yes, incredible service!!!

I can not express how much of a nightmare working with this company was. My straightforward 2 day…read morejob exploded beyond Quinn's timeline to a several months long ordeal with the price constantly increasing. They ended up ripping up not only the majority of my driveway, but my neighbors as well -with no notice which I can say did not leave my neighbors best pleased to come home with no where to park their cars. Half my front lawn was absolutely destroyed and I had to nag them for weeks to finally remove trash, debris, and the giant pile of dirt they left. I still have some of their debris left in what remains of my driveway. I am still waiting for the actual invoice or any documentation I requested over a month ago. I can say that they were fast about one thing; every time they called me with another price increase, they had charged my credit card in less than 15 minutes.

We had a problem with our well and called Quinns. it was early on Christmas Eve, so I left a…read morevoicemail, but got a call back 10 minutes later. Their employee, Finn, came out and diagnosed the problem, but because the next day was Christmas, Quinn and his assistant, Skyver, came back on December 26. They pulled the well pump, replaced it and fixed the outdated wiring. They were professional, friendly, got the job done quickly, cleaned up after themselves for a very reasonable price. I would definitely recommend Quinn's, and will call them for any of my future plumbing needs.