Formal Complaint for Unlawful Business Practices and Endangerment + ZERO response over months. The typical cost to replace a sump pump in Maine is $524, but it can vary between $308 and $749. The Company charged over the highest cost on the spectrum and never completed the job. Augusta Natural Gas, "The Company," used multiple dubious business practices by charging to replace a simple sump pump for MORE THAN THE HIGHEST PRICE IN THE STATE, while: 1. Neglecting to first notify the Client, or get authorization from the Client, for the unconventional and egregious hidden fees including: A) Issuing a secretive debit card use penalty for paying the (unfinished) job in full using a debit card. B) Fuel charges. By a local fuel company. To travel 10 minutes. Amounting to $1/minute. 2. Leaving the job undone; rendering the pump useless without having been put into a standard level in the ground, for the pump to work at all: without communicating that the Company's plan has been to try charging the same Client as though the completion of the job is another separate job. This is an unlawful and unacceptable attempt at stealing yet more money from Client. 3. Using extremely cheaply-built parts, kits of which the exact parts that are found at retail box stores and online for far less, and which kits were separated by the company and then charged the parts individually at inflated prices. There is a clear pattern of deception here across the board. Company's worker also left behind the trashed parts that they were here to replace and did nothing to properly clean behind themselves before leaving the job site. 4. For more than 2 months, this Client has left emails and called multiple times only to be lied to directly by the receptionist. Each time she guarantees verbally that "Todd is out of the office..." but that he will call back. No callback has happened for months now; while this Client has lost yet more money from all of the billable time taken from MY business - to get someone here to finalize the job -what should be a simple matter. 5. Severe damage can happen any day to this house and inhabitants if this Company continues to refuse to simply do the right thing and finish the FAR-OVERPRICED job and put the pump into the ground. Otherwise, it's completely useless. 6. False advertising, another serious offense, appears on the front page of the company's website, misleadingly claiming they "provide exceptional service to our clients needs based upon their individualized situations and needs." The evidence above proves the exact opposite is true. 7. This Client and family has been put in harm's way due to blatant greed and negligence by the Company, Augusta Natural Gas. This final request has been emailed on 9.25.24. No reply as of 10.18.24. FORWARD THIS TO ALL Entities which protect consumers from sloppy, predatory, lazy, dangerous business practices like these. read more

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Great experience with Miles and his team. Installed a new boiler, heat pump, and baseboards. Great price, quality of work, and customer service. Highly recommended. read more

We had Augusta Natural Gas replace our oil fired boiler in Winthrop ME back in May of 2018. Miles Hafner came to the house, looked at what we had and provided suggestions and made some great recommendations. We purchased a heat pump with duel heads and a propane FHW boiler with on demand hot water. Our first winter, we were warm and comfortable. We just had the propane tank filled, sixteen months later for the first time costing less than $500. between the heat pump and boiler, it cost less than $1200 to cool and heat our 1600 sq ft home last year thanks to Miles and his knowledgeable recommendations. ANG has been there to answer all our questions. The install team kept everything cleaned up during the installation process and the team was very courteous and professional. Their work is perfect and the boiler room is amazingly plumed. I cannot say enough great things about ANG. We recommend Miles and his staff to everyone and anyone. GREAT PEOPLE who treat their customers with respect!! THANK YOU Augusta Natural Gas! read more

We had contacted Augusta Natural Gas to ask for quotes to install central air conditioning in a home we recently purchased in Litchfield, ME. Miles Hafner was professional and patient with all the questions and requests we had. He provide us with a couple different options and was a patient while we talked out what we thought would be the best option for us. Once we decided, it was only a couple of days before the installation team was here. The AGN team was professional and courteous. I work from home and was worried about possible noise interrupting my phone calls, but I experienced no such issues. The team cleaned up after themselves well and the work they performed appears to be perfect. This was probably the best interaction I've ever had with a contractor. AGN will definitely get all our heating and cooling business going forward. Thank you! read more