Possibly the worst phone etiquette I've ever experienced. Called with a simple problem with the…read morefaucets in my shower and looking for help. Was transferred to the service department who answered with "Hello?!", as if they were angry at me. I'm thinking, "Is this the service desk? Who is this? Did I do something wrong, why's he mad?" I explained my issue quickly to absolute deafening silence. The man said "Yeah....You have to get it fixed.", as though I was an idiot. That's why I'm calling you. I said, "right," thinking maybe I hadn't explained the issue correctly. I described the three-handle setup, what was occurring, that I was aware of the stems and that maybe the O-rings or boot were just worn, but I had butted my head against it for a week and needed a professional. More. Silence. Long stretches of nothing. Then a dry and bothered tone said, "Yeah, you need to replace the parts. You can't just 'clean' them. You'd have to call up and order and replace the parts, sometimes the whole assembly........." I said, ".......Right. Soooo...." I mean am I supposed to order this?? If I knew the right part and could fix it, what am I calling you for? I said calmly but confused, "Is it something I can just go to the store for? I looked at the stem, but don't see a model number or brand or anything to get the right size and make. I'm also not sure if it is just that or if the whole assembly is having a problem." The half-asleep, half-bothered sounding gentleman replied with, "You have to have a tech come check it out for you.......Gerber's common........" Okay, are you training me to do your job or are you supposed to help me? So send a tech!! How about, "A tech will have to come out to help you, I can set that up now for you if you'd like!" No, he was halfway through another explanation of, I think, why this is my problem and not his when I just hung up. The entire call had the air of, "Okay, and what do you want me to do about it? I'm just a plumber." I didn't even get to the experience of working with these people because of this awful, patronizing phone etiquette. If this is your business, please get someone half alive to answer your phones in the future so I can even get to the part where I give you my money, which is all I wanted to do.

Great company with professional integrity & experience. After another local company left us hanging…read morewithout showing up for a scheduled appointment on our boiler, I contacted this business in person. John, the owner, not only took the time to explain the options to me, he also advised the specific material he would recommend & why, he also gave me an estimate and idea when he could squeeze us in as we are not customers. Work completed today by Art (a real pro) and all is good. Thank you RJ Energy!

Recent sewer pipe blockage in my basement on a Friday. I thought I was going to have no water for…read morethe weekend. I called AFC now dba Dead River. Sarah assured me she would have workers call me when they were in the area. Garrett R and Frank called and were there before 1. The smell was overwhelming but they both made me feel at ease right away. They were very respectful of my floors and leaving the door open etc. They worked hard at trying to get the blockage but weren't able too. They didn't just pack up and leave, they referred me to another company , called for me and they weee at my home within the hour. I would recommend both of them in the future to anyone needing plumbing repairs. A very positive experience because of them I will call again.

I've been with Augusta Fuel almost 30 plus years. They have always been a great company to deal…read morewith. They were a much, much smaller company when I started with them. Delivery and service set ups were never a problem etc. Now, I try to order oil online as I do 50% of time and it says service not available and call AFC number. So, the girl proceeds to tell me because I'm not on automatic delivery during cold snap, I can't receive any oil for 4 to 5 weeks out. In December they wouldn't deliver my oil for up to 10 to 14 days because I wasn't low enough.(1/8) of tank??? So, I guess they must have started this conserve process back then. That's what I'm calling anyways. The girl on the phone yesterday tells me 1.) I can go somewhere else till cold snap is over. 2.) can put Kerosene or Diesel in my tank as needed till they can get there. 3.) Or close my account all together and go somewhere else. Which she said some of people were doing. So, I called Linda Ryan to verify and she pretty much in a nutshell said same thing. I asked if there was a shortage of trucks or oil. She said no, just that Automatic delivery people are getting oil first and they want to make sure they are taken care of first. So, I played the "game" called when I was down to a 1/8 of a tank this time so I wouldn't supposedly have to wait 14 days for oil and be told now you have to wait a month or better. WTH? Now I'm going to run out of oil in a week or less until I find a new delivery. Dead River buys them makes them bigger and now they can't deliver when it's cold? They should have a good amount of drivers compared to 30 years when they were a small oil company. If there was such a thing as oil discrimination, I would know what it feels like to be a part of the minority. Very disappointed @NOT VALUED OR NOT AUTOMATIC DELIVERY CUSTOMER!

Informed and no pressure sales people . Good selection and am always impressed with their delivery…read morepeople and overall customer service .

We recently had a heat pump installed and they did a great job…read more I was very impressed, Zack, Denver and Brock were very professional and a class act. The job was completed in just a few hour. They cleaned up after the job was done everything looked great. I would high recommend having Dave's for your heat pump needs.

They did a great job, prompt, clean and very professional. I will definitely hire them again.read more

From the owner: Are you tired of unreliable electrical services? Look no further than our company, where we pride…read moreourselves on our commitment to exceptional customer service and quality work. Our team of experienced professionals has the expertise to handle all of your electrical needs, from residential to commercial. But what sets us apart from the rest? We go above and beyond to ensure that our customers are satisfied with every aspect of our service. We believe that honesty, reliability, and professionalism are the keys to success, and we strive to embody those values in everything we do. So why choose us? Because we're not just an electrical company – we're your partners in creating a safe and seamless electrical experience. Contact us today to learn more about how we can serve you.

I have been lucky to be a long time customer with Augusta Natural Gas. The expertise and service…read morefrom each and every specialist in the company is exceptional. It is so great to talk with Dody whenever I call as she gets all set-up and knows the business inside and out! This year the Annual Heating System Tune-up was completed by Dan R and Anoy G. They had a great partnership in sharing the necessary tasks and getting the system serviced. It is so great to have Augusta Natural Gas experts keep the system serviced and our home safe! Thank-You All!

I called Augusta Natural Gas to get a quote to replace our water heater. A technician came out,…read morestood at the door for less than two minutes, confirmed that the water heater needed to be replaced, and left. He took a few pictures and that was it. He told me he would email me a quote. After waiting, I followed up with Augusta Natural Gas twice over the next two weeks because I still had not received anything. With no response, I ultimately went with another company. That company took the time to explain our options, provided a quote, and completed the replacement that same week. Three weeks later, Augusta Natural Gas finally sent me their quote -- which was approximately double what the other company charged. Then, a few weeks after that, I received a $140 bill for "labor" for the technician's less-than-two-minute visit. I called to explain the situation and try to resolve the charge. Unfortunately, the customer service experience was even more disappointing. I was yelled at, accused of lying, and told not to call again. I remained calm and respectful throughout the conversation and ultimately had to hang up. I understand that companies charge for service calls, but charging $140 for a visit that lasted less than two minutes, failing to provide the promised quote for three weeks, and then treating a customer this way when they call with a legitimate concern is unacceptable. Based on this experience, I would not recommend Augusta Natural Gas and will be taking my business elsewhere.

I had Energy Solutions of Maine install multiple units in my home just over a year ago. One of the…read morebest decisions I ever made was going with them. Not only were Mike and Scott professional and efficient, they answered all of my many questions while getting it all installed. They helped me choose the best options for my home and made everything fit exactly what I needed. Mike even helped me get the Efficiency Maine discount paperwork done. Full service to say the least. I have been happy to recommend them whenever possible. I hope everyone is able to enjoy the positive experience I am sure they would have in dealing with Mike and Scott. Anyone even considering a heat pump should absolutely call Energy Solutions of Maine. You will be glad you did!!!

I had a heat pump installed by Energy Solutions a few years ago and I can't speak highly enough of…read morethe great work they did. Mike & his brother came over and gave me a free estimate and we figured out where the best spot in my house would be for it. They had the heat pump installed right on time and budget. They also left no mess behind and no damage at all to inside or outside of my home. They were extremely professional, knowledgeable and friendly. They didn't leave until all my questions were answered and when I had any further questions they are always there to answer them. They had to come back to fix something and they did within 2 days and knew exactly how to fix it and it was done in 15 minutes! I would highly recommend them.

For the past 4 weeks I've been trying to get service on my heating system. Promises have not been…read morekept and no responses from brf services today is the5th of Jan. I'm sending them a letter asking what's going on ? I'm saying what issues I have at my home that need some attention. well see what happens.

Don't bother ,what a joke. Yelp Guaranteed, ya right. they don't guarantee they show up. Its easy…read moreto guarantee work that never gets done. I was told on Saturday they would be here Tuesday before the 4th of July. They never showed up. Called at noon to see if they were still coming, they said yes. Still no show. Had a big group coming for the 4th, would be nice to have power to building. Still nothing Wednesday, reached out again to ask if we were going to see them and if they wanted the job, they said yes still nothing. I'm starting to think this may not be a legit business. If after seeing a job and it's to much for you be professional and say so. Don't string a customer out for 2 weeks when they could of had the job done by a reliable company. Oh ya the didn't show up before the lobster fest either after saying yes . No Call,no text,no anything.Yelp Guaranteed. Not Likely. Jim B.