horrible just horrible do not waste your money!! Slow when you have it but good luck getting a…read moreconnection! they say sorry on the phone do nothing about it and still charge you. They suck!

If you want to turn a one hour movie into a two hour movie, the Redzone wireless is the choice for…read moreyou. If you love to watch the buffer loading symbol in all of your favorite apps then call them you will not be disappointed. If you want to spend 8-10 hours waiting for a game to download then you have come to the right place. If you love using your phone for a hotspot while your actual internet just sits and buffers this is 100% for you. However, if you want to watch a one our movie in an actual hour then don't come here you will be disappointed. If you want to buy a game and play it the same day, don't come here it won't happen. After coming on to three years of tolerating this service provider and having multiple people come over our pain is finally over because a new internet provider is here I can say good riddance to this company.

Shame on Comcast. High marks to tech Tim who is trying to solve a problem which exists because of…read moreComcast's use of remote, foreign customer service centers and disinterested local job managers..For weeks and after at least 5 or 6 calls the company has still not sent out the 3rd party contractor to pull the cable thru a conduit that runs under the road. Three techs gave cone out to connect the service but each one has said they need to have the 3rd party contractor -- and the far off phone service appears unable to schedule a 3rd party contractor. Disgust at a company whose customer service is farmed out and whose job managers don't bother reading notes to schedule required service. DISGUST at the continued lack of WIFI. Comcast relies on automated boiler plate online assistance and pays no attention to customers.

Worst customer service , they overcharged me 160.00 and said they would stop my service after I…read morecame in with all my payments and receipts . The manager did not help and finally said"I am done and if you do not leave I will call the cops .. Nice way to treat the seniors or any other customers Any suggestions for me to retrieve this miss justice, I was nearly in tears as it was so stressful. Conglomerates think they treat us this way as we have no one to support us. Computers are difficult and do not help either and time consuming Flunk .

Wonderfull experience! Helpful and kind!!! Answered…read morequestions completely and made sure we understood. Explaining everything!

I have been a us cellular customer for a long time. I have had some great customer service in…read moreWaldoboro Maine. they have been acquired by t mobile and have lost it. I received an email from us cellular offering a great rate on in home internet. I don't like my current internet company so I visited their store to sign up. I was told that that email was only intended to get me into the store, it was not available. the woman wouldn't even look at my email. I politely told her that it wasn't right. I noticed a sign that said phone service was cheaper than my current rate. I asked about getting it and was told that it was only for new customers. I said it wasn't right as I have been a loyal customer for many years. as I was walking out, she shouted that I had had a bad attitude and don't ever come back. this has to be the new t mobile . I am now looking for new service. I am 80 years old and have never been treated like this . I am a nice person

I have a DSL business account used for telecommuting from my home. The cost for internet and phone…read morekept increasing, now $170/month. I was locked in by email but spent a month transfering to my own domain email. Now that I'm retired I thought I'd be able to transfer to Fidium fiber (available on my street) but can't find anyone to help me transfer from business DSL to residential fiber. Their sales team is absolutely horrible. So, even though their service has been fine, I will now drop them and just use my secondary ISP: Spectrum, who doesn't have fiber yet but has professional sales and support.

The worst. 2nd day no internet of phone at our business. No technician scheduled. DO NOT USE THEM!read more

went into the Brunswick store, nobody in there and took the lady a hour and half to purchase a…read morephone. I think her name was Jill, didn't open the phone myself, she kept everything on her lower counter. she sold me the mini 13 iPhone, wanted the 13. returned it the next day, she told me it was her fault. was charged a $50 returned fee and my $440 refund on my trade in phone was not processed . Jen the manager said I should of made an appointment . Joe

Got treated like shit when I asked for the manager to my surprise it was the owner that was talking…read moreto me like a second class citizen I will never go there!

Tried to get help on the phone today, I was transferred 6 times, which took a total of an 2 hours…read morebefore I talked to anyone that had any idea what I was talking about. The person on the phone before the transfer always saying it wasn't there department, then transferring me to someone who didn't know why I was transferred to them. All I wanted to know is why my upload MPBS was so slow (7mbps) when I was paying for (20mbps) more, very simple.

On behalf of my elderly mothers attempted to return a piece of unused internet equipment she is…read morebeing charged for on a monthly basis. She has likely paid thousands over the years for this type of unneeded add- ons. I was told she had to authorize me through a customer service 800 numbers. I explained I wouldn't br able to return on her behalf and this fee would continue to come out of her fixed income. I asked for a manger. Carl claimed they don't have one. I'm pretty sure this guy has a boss. I asked to have her authorization me over the phone on-site. Carl refused to take her call " she has to call customer service" , "Carl aren't you customer service". Elder abuse by company like spectrum is how they continue to prey on the population this utility serves. There are laws again this type of elder abuse. I'll have to look into how to report this incident.

I never signed up for it, but I had a talk with someone that did. I was talking to my husband about…read morechanging internet services and discussing fair point. Someone, a kind soul, overheard me, and told me he would NOT recommend fair point. He talked to them about signing up for it, but something went seriously wrong. His internet went out, and they accused him of lying. His service was replaced three times and it still did not work.

Awful. The worst service - the tech that came to install had a "I really don't want to be here"…read moreattitude. Called the lady at his office a "fat cow". To boot, he couldn't install that day. When we did get installed, it was so slow, I thought it was 1998. When we complained, we were told that we were lucky to get that. We signed up for a money back guarantee as long as we cancel within 30 days of install - no problem, right? Wrong. They said the money back only applies to the internet portion, and not the phone - something they never detailed upon signing up. Theft? Yep. Got Time Warner and we love it - fast, like 2012. Customer service is exponentially better. Not being the only ones (many friends have complained of their service) I'm pretty sure this company will tank within a few years, if that, and there won't be a need for reviews on this piss poor company.

Router died Saturday and after troubleshooting, nothing worked…read more Spectrum sent a tech over Sunday. He arrived an hour early. Connor was polite, smart, and thorough. After investigating everything, he installed a new router complete with our network and credentials replicated from the old router. 30 minutes mission complete. We Spectrum.

Stay far away! Associate gave me the equipment for my service and told me to take it home and plug…read moreit in and in an hour I'd have service. They ran my credit card to set up auto bill pay, but it didn't work, so my first bill was late. The company called a few days later with a set up date where they came into my house. The date didn't work for me, the next available was a week later. I got billed for that week without service. The associate at the store said nothing about a $50 setup fee. I can't call the store to complain, the number goes to a call center. They'll make a note of it and that's about it. Oh, and once your phone number is in their system, get ready to have 2-3 sales calls a day. Super frustrating when your existing service isn't even set up yet! Way to go spectrum, way to go!