I wish I could follow others and recommend Redmond Roofing, but I cannot. Perhaps if you have a very straight-forward roofing job, they may be your guys, but for our roof they just were not up to the challenge. Our roof consists of 11 separate unconnected roofs with both round and rectangle skylights all around. By no means a typical roof but Bob Hernacki, the owner, was confident they could do it and they were recommended by others in the area, so we did not shop around (our mistake).
The tear down and initial work all went as well as can be expected. In fact, I have nothing but good things to say about the crew. They showed up promptly each day, were extremely efficient in their work, and when doing the final finish work, they were very patient with me as I pointed to various things that needed little tweaks (mostly touchup painting).
However, when there exceptions along the way, Redmond Roofing (Bob Hernacki) did not set expectations with us on what the results would be and that has left us with substandard results that we now have to live with for years to come.
First example (at an additional cost to us of $875) was when he recommended we replace one of our skylights. Okay, they are old and not the project we intended to take on right now, but this skylight had failed, and he suggested we replace it. His first option suggested was to use a stock size replacement that would be too long and somehow build up a pretend ridge to make it appear to be the right size. Very sketchy approach. Instead, we opted for the custom made to order solution that would be the right size. However, when it came, it turns out they didn't account for the frame of the skylight in their size estimate and it left a gap between the glass and inside frame where you could now see the insulation when looking through the light. Bob tried several times to convince me that this is the way it should be and only after talking with the crew did we reach a compromise to add new trim around the inside of the skylight so the insulation could no longer be seen.
Second example, on our final review of the work, I noticed a section of roof that was still the old stuff. I pointed out to Bob and he said that was never part of the job. His thinking was that it connected the house roof to the pool roof and this was part of the pool roof even though the pool roof was a completely separate polycarbonate structure and this section had the same flashing and membrane as the rest of the house roof. He would be happy to reroof that portion but only at an additional cost. The challenge with this is one of expectations. My expectation was that this was part of the house roof and would be new when the job was finished. Instead, I still have one section that I need to go deal with since Bob did not. Perhaps this is a problem we face when the business owner never meets with the customer in-person, but I put this on Bob to figure out how to make it right and not the customer.
I now get to write a $31k check for a roof that I am not satisfied with and is not finished. That just does not sit well with me and is why I cannot recommend you choose Redmond Roofing.
For those reading this far - remember, it's all about setting the right expectations. Be sure to know what you're paying for because it may not be what you get. As Becky mentions below, Redmond Roofing really didn't do a complete job setting or meeting expectations. read more