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    Pro Roofing NW

    3.5 (70 reviews)
    Closed • 7:00 am - 12:00 pm
    Updated over 3 months ago

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    Services - Pro Roofing NW

    Gutter cleaning

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    Recommended Reviews - Pro Roofing NW

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    Reviews With Photos

    Snow melt under ridge vent
    Dave S.

    Our new roof was installed on the hottest days of August 2016 at which time roof vents (RV38 metal) were replaced with ridge vents. I agreed to this even though I was skeptical due to the windy location of our house. John B. assured me that they would work fine. They came back right away to fix a few things (before I would pay in full): 1. Installed Lead Pipe Jacks as originally agreed 2. Replaced a couple shingles that were damaged 3. Replaced damaged gutters January 2020 - they promptly came out and fixed a shingle that blew off. February 2021 - Very fine snow blew in thru the ridge vents. It melted and left 3 leak spots on our ceiling. I contacted them repeatedly for a few months. After I already gave up on them, they said they would order materials and be out to fix it (by removing the ridge vents and putting back the original type of vents). Someone did show up for the appointment but no work was performed (just measurements). I let Joshua know and he said it would be (re)scheduled that day (in September). That's the last time I ever heard from them. Bottom line: Their 10 year warranty is almost worthless. Do not convert to ridge vents if you live in a windy spot.

    Todd R.

    If we could give this company a zero star review like many other reviewers we would without hesitation. We had them install a new roof in 2017 and now we are needing the rubber seals around the bathroom exhaust vents replaced. The rubber is completely cracked and water is actively going into the attic and causing water damage. Pro Roofing NW is not willing to take responsibility and cover the cost of repairing under their amazing ten year warranty. They are saying that we agreed to have these cheap rubber seals installed when we bought the roof. Yet they are not willing to provide proof of any agreement which they claim they have. We know that we never agreed to having these cheap seals installed. They want to charge us $850 to replace these garbage rubber seals with the same exact ones! We contacted a different company about this problem and they explained that they have a standard and use only lead material. This makes sense as it does not degrade over time. I would stay very far away from this company unless you want to have costly problems with your roof down the road! We unfortunately had to learn the hard way.

    Jonathan U.

    [PLEASE READ IN FULL] If I could give this roofing company (and Nu Ray Metals) zero stars I would, they are untrustworthy and lack ethics or integrity, DO NOT EMPLOY THEM UNDER ANY CIRCUMSTANCES. Ok, so I'm a 20-year retired Navy disabled veteran. I worked my butt off so that when our family finally got our forever home, it would be just what we wanted; a nice little house with white paint, black trim and a BLACK roof, not green, not gray, not grayish green, BLACK. And for $25,000.00 I should be expecting a professional roofing company to be able to handle the simplest of requests. Because for that kind of money, you should expect great work, not shabby crap that you'll regret for the next 30 years. When I contacted them and asked them to show me their catalog of options, I was quite clear on what I wanted. I'd had several estimators come by, but Gary, Pro Roofing's sales guy, seemed to be an honest fellow that knew his product. So, when I saw that they had Nu-Ray metal roofing in True Black and Matte Black, I asked what the difference was, to which he (and every person from Pro Roofing NW AND Nu-Ray Metals) replied, "the Matte Black is the same as the True Black, just not as glossy". Seems like common sense, right? Seems like this should be clear-cut right? NOPE!!!! Nowhere in the catalog I looked at (the Nu Ray metals Architectural Guide) did it say anything about asking for samples of the roofing prior to installation, and good old' Gary didn't have any samples with him, but I was certain of what I wanted and explicitly pointed it out to him on his catalogue (see photos, if attached). When they delivered the roofing material, it was upside down and covered in blue film, making it hard to see what color it actually was. My house has a daylight basement, so if you are in the backyard, you are straining to look up on top of your roof, from an area that is two stories high compared to the front of the house. I believed that what they were putting on my house would be just like true black, only less glossy...a matte black. So, when I got home on the day that they finally started working on the front, I told everyone to stop working, full stop, right now. The roof that they were installing, that I could now clearly see, was super- duper-gray, a very different from the color that I'd asked for, and definitely not what I was willing to pay $25,000.00 for. Well, the folks at Pro Roofing NW finally came out to see what the problem was, and right away saw that what they were installing was actually "Charcoal Gray" (per the pamphlet, see photos) and not Matte Black. I even called the Nu-Ray distributors in California and Washington to see what colors they offered, and still they described the Matte Black as "true black, but not as glossy". Additionally, I looked up PPG Kynar, NuRay's Paint supplier to see what colors the roof was licensed to be painted; in the USA the roofing materials NuRay can use only come in one type of Black, everything else is gray (bottom of this page- http://sampleorder.ppgmetalcoatings.com/samples/ppg-duranar-liquid-coatings). At first Pro Roofing Northwest's Managers seemed very much "on my side" and assured me they would get Nu Ray metals to either give me a new roof or foot the bill for this "mistake" in full. Gary and the Managers at Pro Roofing NW met with me a few more times after that, assuring me each time that they would take care of me. But instead of taking responsibility, Alex, the owner of Pro Roofing NW decided to blame it on Nu-Ray and demanded aggressively in writing that I pay in full. I'm angry that I had made the monumental mistake of trusting this company. So, in the end, Pro Roofing got paid (I paid under protest, on the advice of a lawyer) and Nu-Ray metal got their money too. But me, the customer, I got screwed. Please don't make my same mistake, choose anyone else. Don't use Pro Roofing NW and don't use any company that uses Nu-Ray metals. I deserved better, and so do you. I should have taken their other 1-star review to heart, but maybe you'll read this and choose better.

    Delivery of materials with crane to lift it onto the roof

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    2 years ago

    No one ever sent me out a quote, despite several attempts to get one, so I went with High Point Gutter instead and they were great

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    Business owner information

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    6 years ago

    Been working with these folks for years..they are by far one of the most professional and kind people in their industry

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    They give fake bids and then jack up the price go somewhere else and get good service.

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    Page 1 of 2

    Ask the Community - Pro Roofing NW

    Review Highlights - Pro Roofing NW

    “John Borbridge came to our home prepared with roof measurements based on a satellite photo of the house.”

    Mentioned in 8 reviews

    Read more highlights

    AA Window, Roof & Gutter Cleaning - We clean windows, roof, gutters, solar panels and skylights. We offer roof moss removal and treatment, a critical service in the northwest

    AA Window, Roof & Gutter Cleaning

    (444 reviews)

    Rep called me back and explained why they are cautious about cleaning metal roofs. In short I've…read morebeen doing it wrong. He offered to make things right but his explanation was enough. I have a metal roof and gutters with gutter guards. They company that used to do an excellent job on my roof (I'll call them "JB") is a janitorial firm that appears to no longer do roofs. I called AA based on reviews and explained that my roof was quite dirty with pollen and was clear with them it was metal. They said they would come and blow the roof off and see what else could be done. They did NOT come right out and say they could not clean up pollen. They quoted me a price lower than the previous company had been charging, so I scheduled the work about three weeks out. The tech came out late in the afternoon, spent a LOT of time looking around and talking to the office and then told me that they could only blow debris off. To do a wash would take two people a full day and cost around $2,000. Sorry, that's NOT going to happen! I said go ahead and blow the roof off, there was plenty of Douglas fir cones and other debris that needed to come off anyway. The work was fine for what it was, though there's still a mess of pollen up there. I would have preferred that they just say "we don't clean metal roofs because you won't be happy with the results."

    Our gutters were overflowing with water every time it rained, which happens a lot here, and they…read moreneeded to be cleaned. AA Window and Gutter Cleaning was quick to respond and easy to schedule with. The service was fast and we are happy with the work done.

    High Point Gutter

    High Point Gutter

    (79 reviews)

    We met with David Shore from High Point Gutter after initially meeting with Leaf Guard and Leaf…read moreFilter representatives. Initially, we thought we only needed gutter filters because our house is surrounded by fir and cedar trees. Leaf Guard would replace our gutters with their gutters and filters--that's all--for $25K! Leaf Filters wouldn't replace our gutters at all and install their filters in our existing 25 year old gutters for $16K. David Shore, who is a gutter expert/owner and not a company who is selling filters, explained that they would replace our gutters with the proper size (original ones were too small), add missing counter flashing between the roofing and the new gutters (very important!), new down spouts, new filters (of course), and add in several places "valley diverters" that would direct rain water into the gutters rather than creating a waterfall over the edges. Lastly, they spread moss killer on the whole 2-story, steep roof. Total price $16K and well worth it! Dave, the gutter expert not just a filter salesman, knew what our house needed and where to spend our money. Their expert installers, Cody and Daniel, completed the project in two days and each day they completely cleaned the entire work area with a magnet wheel, leaf blower as well as cutting up and hauling away the old gutters and downspouts. We would never have found this fantastic company if we hadn't gone to our local Home Depot pro shop where they referred us to High Point. If you are looking for new gutters and/or filters, go to HD and ask about High Point! Done!

    I contacted this company to address a single noisy downspout. I received multiple quotes, and…read moretheirs was by far the highest -- more than three times what other companies quoted. They provided two separate estimates: one for the noisy downspout and another for a basic cleaning. When I asked why the estimate for the downspout was so high, I received a text from the estimator, Evan, saying that I was "not the right fit" for the company, complete with a smiley face emoji. The interaction came across as very passive-aggressive. I then attempted to schedule ONLY the basic cleaning (a separate estimate), because the project manager had not indicated that I was not allowed to do so, and I continued to receive automated reminders via text and email to schedule it. Then, Evan followed up with a passive-aggressive email, also complete with a smiley face emoji, continuing the interaction unnecessarily. Based on my experience, I would not recommend this company.

    Pro Roofing NW - roofing - Updated September 2026

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