Lilly was super amazing about helping us find boots that worked well for us! She was so sweet and…read moreso kind, she made it such a great experience!! Gentry was also absolutely lovely, she helped point us in the right direction and was so sweet at check out. She also went out of her way to help us find a good deal, it was very kind.

I have the most unpleasant in-store experience at DSW today…read more This morning i received an email from DSW and asked my annual DSW perk, and i had to log in to my account and made the selection ($10 dollar reward). I then went to the store in the afternoon and my wife selected a pair of ASICS shoes, which is 5 dollar more than Kohl's, Asics official site. But i think with the annual 10 dollar off, it is still a good deal. I then proceed to check out and i provided my number to the store employee Heather. She told us the final amount is xxx and we told her that we have this annual perk $10. She replied this coupon can only be used on the web or on the app. It doesn't sound like we could use that "perk" in store. So we decided not to buy the shoe. But then i double checked my email, it says i could use the "perk" in store. So i went back to that Heather and asked her if i can apply that perk to the purchase. She said "Yes" and then added "if you guys didn't walk away". WTF. We would not walk away if you asked about " do you have the email with you?". It is you, Heather, that keeps us from making that purchase. DSW should seriously think about customer service training. And with that attitude, even i could use that perk from the email, i have decided not to make the purchase this time and ever again. I will not buy anything from DSW again. Guys, one quick tip, just google the shoe you want to buy while you shoeshop at DSW, and you will find the price is usually not very competitive at DSW. Good luck!

Went to Famous Footwear today, not expecting much. To my surprise, they had everything I was…read morelooking for. Shoes for kids. Wide varieties. Great selections. Everything I needed for the kids and myself, if I so chose. Service was awesome too.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

Wonderful service!…read more Long story short my wife bought some shoes for a wedding and the next day when she was testing them out, someone ran into her with a cart and damaged the shoes. She was devastated, but when I went back to the store to see what our options were, they said they'd replace them with another pair of the same size/color. They didn't have enough in stock at this particular location, but they told us to go check another location nearby that had some in stock. We ran over there and the lady who had helped us out here at the Traverse Mountain location had even called ahead to let the other store know we were coming. I wish I had caught the name of the lady who helped us out and called ahead, she had great nails and deserves a raise!

AWFUL. Just awful. I went in to return clothing a specific employee was beyond rude…read more Awful return/exchange policy. This location is always so picked over.

I drove 2 hours from Cache Valley today in the hunt for shoes that would work with my AFO's. I…read morehadn't had my feet measured in years and Sharon was able to find a couple of pairs of comfortable walking shoes with wide toe boxes and better depth to accommodate my braces. I appreciate her help in the process and my feet feel better now than in weeks!

Excellent service. Good selection of shoes for my needs. They ordered an extra pair for us.read more

Very very friiendlh staff once I walked in, even offered to help a few times, despite me not…read morepurchasing anything at the end. Plenty parking. A very nice mall, area and store. I will definitely visit this store again next time I am at Utah. Just for the friendly staff. Selection was plentiful, lots of colors and styles. Also loved the brightness and organized stored. Value was good: 20% off original price throughout the store.

Good store. I agree with others, product selection is a little underwhelming. But the employees are…read morealways nice and friendly. I mainly use the store for online returns and then buy again with my Veterans discount. Nike online makes it more difficult than it needs to be for that. I've never been hassled over it and they're always very willing to help me out. It's my go to store.

As a disclaimer, this store has a lot of used shoes. Some are great condition, some in fair…read morecondition and some who might have a few miles left. They also have new shoes for regular price as well. Please check the treads and soles when you are browsing. Now that that is out of the way, the selection is very well stocked. There are a lot of different colors so if you are looking for something specific you might have to compromise. The store is split into half with men's and women shoes grouped together. Literally half of the store. For each. If you do need a brand new pair of shoes at retail price they can go grab those for you in the back. Prices are marked on the box by a colored sticker. The price list is standing on top of the aisles so you'll know exactly what you'll pay for them. Prices seemed to reflect what condition they are in. When in doubt look at the sticker on the box. As for the staff I had nothing but a great interaction with the people working. One of the guys took time to answer all my questions and even had me try the different styles on while explaining the differences between each shoe. There were other customers and they had great interaction with them as well. The store was very well organized and very clean. Usually shoes stores look like a hurricane just passed through and there are boxes littered everywhere. Not here! $65 for an almost brand new pair of running shoes is a deal to be had. I'll be back for sure!

Great shoes for a great price. If you need running shoes especially trail running they are great…read more Wide toe box so my feet aren't cramped.

NOPE! I walked in and stood there for 5 minutes, and nobody said a word to me...we'll be with you…read morein a minute or give us a few minutes...! NOT A WORD -NOT EVEN A GLANCE OF EXISTENCE OR ACKNOWLEDGMENT! Both sales people were so busy moving their mouths, they didn't even acknowledge I was there. BOOOO Red Wing!

Awesome customer service - Awesome boots…read more I can't speak highly enough of how great the staff are. Joe helped me with my purchase. He is knowledgeable on the product and provided great boot care tips. Even though I came in a few minutes before closing, he didn't rush me and actually stayed late to ensure I was totally satisfied with my purchase and experience. Top notch!