A total "can't help you" attitude from ever tier of service.
From east coast to west coast, south America to Canada, and most of Eurasia, I can say this establishment has by far the worse service I have ever experienced.
I wish I could leave a negative tip, but was too miffed to even leave a nasty note on the way out after not getting so much as a glass of water...after waiting nearly an hour outside in order to get seated at a table with fire and drinks service.
But you can't order mixed drinks to take out (AKA sit outside of service area with your takeout), and if you order take out, you can't order a drink once you are seated because technically in Utah you need food with drink for ever person on the tab (even with a full order of takeout paid for). No solutions offered, like - hey just get an extra order of fries with your drink, problem solved - and thanks for letting us know this might be an issue after we waited for 40 minutes outside with a toddler...
Oh, and you can sit outside of the service area with takeout, outdoors with fire, but not get served or get drinks, or be served drinks (so long as you order even more food) without a fire - because letting a family with a small child sit out in the cold without letting them know there was no heat available for them just didn't occur to anyone.
ALL MOOT POINTS. Once seated, fireless with takeout in hand, no one came over to us. We left without so much as a nod from the waiter after over 90 minutes of this farce.
Special thanks to Emily the waitress from Arizona, who was happy to explain Utah drinking laws to us but never offered to take our drinks order, and to Sicilia the hostess, who let us stand waiting outside for 15 minutes before we needed to practically interrogate her to find out there was a waitlist that she can put us on, and then watched dirty empty tables sit unbussed for what seemed like a frankly malicious amount of time. Thanks also, Sicilia, for forgetting to get us when the family before us canceled and then seating someone else to a working firepit table. Leaving us frozen for what amounted to no apparent reason.
May the last of your working fire pits die so that no more innocent skiers get drawn into your trap.
PS: If this was all a play to get more tips from boozier customers, you are playing your hand all wrong. You have no idea how much we could drink, or how well we could have tipped. read more