The food there is good to say the least. I've had better Taiwanese food in the past, but when it comes to distance and location, this is the best option.
During my many visits, I usually go with a couple of my friends looking for a somewhere to just casually eat and socialize. We normally order the salt pepper chicken, three cups chicken, water spinach, shrimp omelette, 7 chicken wings, and half a duck. In terms of presentation, I enjoyed the unique ways the dishes were presented to us. Allowed me to feel that the chefs were truly passionate about their jobs. The Salt Pepper chicken, unlike Taiwan, it had a lot of bones. Flavoring tasted more like China. It seems that there is more influence by China than Taiwan, though the area does have a lot of international students. All in all, the food and presentation is fair for the most part. Also BYOB, but no in house alcohol.
In terms of atmosphere, I noticed that the have renovated their floors. This in my opinion was a smart step in the right direction. I kind of wish that it was not so small. The layout could use some work. I felt a bit squished inside. Whenever I go, the staff is always accommodating to capacity of party. This is quite impressive considering they are very busy during lunch and dinner time. I do wish the decor was more professional. The restaurant is filled with amateur paintings and drawings by unknown artists that extend to the tables and seats themselves which I find a bit tacky. I'd prefer a nice solid theme in terms of artistic choices. Non-menu related items (art) belong on the walls, not the tables where customers dine. Lighting is superb and gives a very relaxing and enjoyable mood.
Moving onto the comfort levels. I mentioned that it was a bit squished however that idea stems from other issues at hand. Such as the actual seats and booths themselves are very uncomfortable. The booths are not cushioned, and they feel as if there are only springs underneath. For more growth, customer comfort is key to increasing traffic flow especially for dine-in customers.The booths also take up a lot of space in the restaurant itself, I understand it is a common practice to have booths in every restaurant, but those are atrocious. I suggest that the chairs themselves should be replaced but this is not a huge issue.
Customer service. It seems when I first came to eat here they were fully staffed and always ready to help. Little by little it seems as if there was a draw back in either profit or staff availability. In my personal opinion, Possibly due to balancing college and work? I noticed overtime that there were a couple of stable workers for a short time who gave a wonderful experience. I'm going to go through them by name because I've been coming here for a long time and I maintained a healthy relationship with everyone.
Elaine- Sweet old lady, didn't seem to do much when it was slow, but one of the best worker there. Nothing to say but praise. Super kind. Is she still on vacation?
David- Great and very social owner who loves his restaurant. Tries his hardest to maintain the his business. Great service.
New Cashier- Don't know name, but didn't give me a good impression. I knew more about the menu than he did. Took long, and seemed to have an apathetic attitude. Hopefully he'll come around soon.
Eudora?- She told me her English name was Eudora didn't say her chinese name. Accommodating worker who always helped me with choosing foods. Sweet women. Sad that she seems to no longer work there. For a cashier she was great
Alun- Fantastic worker. He always conversed with me and was so friendly. He made me feel like a premium customer. Cashier and Waitering he was great at his job always willing to help and I admire that he worked a lot and was also able to balance school judging from our conversations together.
57- Great worker. You could tell that nothing was in her way. She did the tasks at hand and then some. Gave 110%. Wonderful attitude.
Karrie- Solid worker when it came to customers but I noticed that staff had a problem with her attitude. Did not seem to work well with others. However, good work ethic.
Guru- Funny man he was. Staff seemed to like him a lot. The only indian working in a Chinese restaurant. Admirable. Struggled a bit in the beginning but picked up quickly. Seemed a bit serious but overall he gave great customer service. Where did he go?
Kevin- A handsome young man who did not speak much Chinese but was very knowledgeable and helpful when it came to ordering food. Had a very nonchalant attitude which was neither bad nor good. Take it how you will. Hard worker. Sad to see that he left?
There are obviously more workers but I can't remember because these people impacted the restaurant experience the most in my opinion.
All in all, the experience I have had was good the food itself mostly a hit sometimes a miss. I will continue to be a regular here. read more