I have never before in my life written a review for a restaurant, no matter how bad the service or food may have been, but I have also never been so appalled and insulted either. Typical of this location, the service was slow and not very friendly, and the food was mediocre at best, but that was to be expected. The real issue began after my son and I finished our meal and I began to wrap up the last biscuit to bring home to my dogs. When I lifted the napkin the biscuits were served on, we discovered the dish underneath had a big ole glob of chocolate on it. The thing is, we didn't have dessert. This was obviously a dish a previous customer had used, and no attempt had been made to wash it or even wipe it off. When the waitress (Chasity A) was advised of this, she immediately replied with "I didn't do it! I was training that other guy and he must have just put a napkin on top of it and not known better." WHAT!?!?!? How could anyone think that is acceptable?? No apology, just immediately blaming the new guy. She told us she would tell the manager and after about 15 minutes of waiting, we had to ask another employee to get a manager for us. When he arrived, I asked if Chasity had spoken with him about the issue and he stated she had not. At this point, I am so upset, I'm shaking, but still trying to maintain my composure as I explain to him what is going on. The manager states he will pull back the payment for the check and provide us with a $20 gift card to make it right (like we will ever eat there again...). After a few minutes, he returns with a bill for $19.87 (he only deducted for our soft drinks and one entree!) and a $25 gift card. Apparently that extra $5 was supposed to make it okay that we were still being charged for them risking our health and treating us like crap. It didn't. Then he actually acted surprised when I asked to use the gift card to pay for the remaining balance! He eventually agreed and a few minutes later he returned to the table with my receipt and the gift card with a remaining balance of $5.13. Really!?!? What am I supposed to do with that?? I have never been so insulted in my life. The health and well-being of their customer's is obviously not a concern for them & unless you fall deathly ill within the restaurant, you still must pay. Unbelievable! While my son and I are hoping and praying we don't get sick from eating off of some stranger's dirty dishes, the staff at Red Lobster believe that as long as you throw a napkin over it, it should be okay. Oh & never apologize when you can push the blame off on the new guy... read more